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Rogers Communications review: Wireless services

Alysa Deegan of US

Oct 22, 2025 1:11 pm EDT

Verified customer

Featured review

Horrific experience from the start. I was switched from another company at London Drugs by a "specialist" telling me I would have activation fee of 75$ waived and would have the same, manageable (for me) bill of 35$ a month. Rogers proceeded to charge the 75$ and 45$ for my bill and then when I tried to dispute the charge and reach the original "specialist" he was MIA from London Drugs. I refused to pay the 75$ so my services were suspended, my phone disconnected and an additional 75$ activation fee was added. I have since accrued 401$, I've had the contract for 4 months and 45$ of that 400$ is an actual phone bill...the rest is reconnection. I feel so taken advantage of. Again. Awful company, I will avoid them and every affiliate the have from now on.

Claimed loss: 2 months+ of consistent service, 400$ and counting....and my sanity.

Desired outcome: I would like the all the 75$ fees to be redacted, my service to be restored and my bill to revert back to what I was told i would recieve at the time of activation.

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I am in Canada, I thought I selected Canada but it showong up as US on the dashboard...FYI

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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Customer Service

+1 (416) 935-5555

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United States

+1 (800) 787-7953

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Pay As You Go

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Billing & Payments

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Wireless

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Internet

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TV

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Home Phone

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+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

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Small Business

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Enterprise & Medium Business

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

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Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

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