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Rogers Communications review: Charges on account

anthonyandtrinasparks of US

Dec 04, 2025 8:37 am EST

Verified customer

Featured review

I am writing to formally raise a concern regarding my recent phone purchase and trade-in.
I purchased a phone from Rogers and selected the financing option. However, I was billed for the full price of the phone upfront and I am also being charged monthly installments. Additionally, I returned a phone as part of a trade-in, which Rogers confirmed was received. I was informed that I would receive a credit for the trade-in, but it has been two months and no credit has been applied to my account.
I kindly request the following actions:

Remove the full amount of the phone from my bill.
Apply the trade-in credit to my account immediately.

Please confirm when these corrections will be made. If you require any additional information from me, I am happy to provide it.
Thank you for your prompt attention to this matter.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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Customer Service

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Internet

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TV

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Home Phone

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+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

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Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

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