Rogers Communications
Reviews and Complaints

Bought a cable package, few months later, I found out I had been paying for another package that I never authorized. Called them and the rep said, "somebody called and bought it". I said, "I didn't call and my family didn't call because we don't need these channels, and even we don't know these channels. No answer. I requested to send an investigation, which would take 3 weeks. Now six weeks, no reply, no clue. Every time you call them, the agent says, " I don't know." "Okay give me a manager." The agents say, "Okay, they are busy. I am going to send an email." Most of the managers are thieves, they will call you back and after one ring, they hung up, and right a note, "I called the clients, not available".
These thieves and scammers have bought Toronto Sky Dome and trying to buy more business. No other cable companies exist in this Democratic Free Enterprise, because of the big Senators.
Today, one of the ministers says in Ottawa, "We are not a nation of savagery and violence, in our society, law and justice prevails." ###, they are just fooling the gullible Canadians.

Stop airing so many commercials on every channel, we already pay far too much for cable service to have to watch this nonsense that only lines your (Rogers) pockets.

Stop airing your (Rogers) own shilling commercials day and night ad nauseum, we already know that you are the cable television monopoly in Canada, which should be illegal, and criminal, and Rogers should be prosecuted for breach of fair trade.

I have had continuous issues with Rogers regarding my service, bills and charges. I have tried to change packages to lower my bill time and time, but it does not appear to work. They lock my cell phone if I do not pay in full, and do not credit for the time they have done this. As of February of 2014 my bill was to be back to 0 balance as I was told my an agent of the company. I always make a payment but may not be in full as the bill is always so high. I have recently contacted them to change my packages and disconnect some of my services so that I do not keep being charged these amounts and I was told it was not possible to do so. This makes no sense as i am trying to lower my bill and not have to keep paying the high charges but they will not allow me to at this time so my bill just keeps increasing! I want to cancel with them and it is not affordable. I cannot do this without paying the full amount owed but yet I am still being charges the high monthly fees and for service I no longer want. What can be done about this? Thank you.

Not until I have browsed for any relevant
complaints against Rogers Wireless today, it’s blindsided for me to know that
many seem to have tough time with Rogers. I heard friends of mine had mentioned
about how bad the Rogers customer service could be once you would ask them for
cancellation/ swapping between services, reviewing billing issues…and so forth.
Not to mention that they were all “loyal” customers for at least 5 years. For
me, I have subscribed a wireless phone service with Rogers since 2007. Since
last few years, the customer service of Rogers has been rotten. There are some
nice representatives; however, others are just either frivolous or provocative
to another extreme while describing my questions/ issues.

Hey, I don’t think most customers have grudge with
you or with Rogers. Why some of you work and act so furiously to the customers?
You don’t like the job, get another one if there was another foolish employer
located around you, or try to win a 649 lottery!

When I have checked my Rogers account, there’s a
hidden charge on my current bill which I never requested it; isn’t it ridiculous?
In the meanwhile I tried to go live chart, and got disconnected 3-4 times when
I finished filling up the verification form.
So I had to speak with someone from the billing
department over the line. I was being put on hold twice, but it was fine as I
thought if the issue could be solved.
Once I eventually spoke to another staff, I had to
re-state the whole issue again.
I was trying to inquire the reason of that hidden
charge. She then raised her tone as if police questioning/convicting some kind
of suspect. She didn’t even say who she was.
I am not trying to take any “advantages” of Rogers
or trying to fuss over my concern. I mean what kind of “advantages” could
Rogers have for their loyal customers, unreasonable charges?

We do need more competitors from the U.S. or
overseas; most of our U.S./overseas friends would probably tell the same thing:
Canadian wireless carriers are sheltered in a cradle; they face
almost no competition. In our case of wireless phone service, “we don’t get
what we pay for” and “price doesn’t match with quality”.

When i returned cell phone and i had a right to and got black berry and she pissies around with it and says do u want me to show u how it works like im a idiot and i said no and she said oh thenn here u go fine cya and i said ya seeya later then and i went to school with her in 1999 she thinks she can talk to me like that but she cant i thought the outher women sara brindley was the manager there she was helpful and calm and nice the other girl foster was cold and i was like ur not ahead of her and she was like no im just sale she is mannager and i was like that is fed up u should be ahead mannager the lady that shawna that i picked up when she was there briefly was that when she hung up she told sara that now there getting to relise that shawna forester accualy works there so that tells you that it is porly ran>

I have found there’s an extra charge on my current
billing statement. I have no idea where the administration charge coming from
in which I didn’t even get notified by Rogers in regard to the charge.

So I called the toll free line of Rogers customer
service, no clue whether some staff representatives working there are awaked or
unconscious. They weren’t trying to cool down the issue rather to escalate it;
maybe they do it purposely due to the mistreatment by their supervisors/ management level? By the way it was so hard for me to listen why they were talking over the phone; the line was choppy and the sound quality was raucous.

Anyway I then spoke to a few more staff rep./
managers; it took me 2 hours straight from the time I was connected! The talk
didn’t work things out at all afterward. They kept repeating the lines on their
“script”. Some automated flesh recorders they are!? Lastly, I talked to a
manager/ supervisor of billing department; they were unapologetic
but decided to take part of the charge out. I meant why they could just put the charge on my bill without explaining the reason to me.

Their rocket stick is just….faster than the speed of snail.

My family members and I have been Rogers customers for more than 6 years. Others had already switched to another carrier.

Is this a pirate/scamming company/a corporation from a totalitarian country? All in all we need more competitors in this field.
In fact, most customers don’t like arguing things with
their service provider; it’s just about what goes around comes around.

Had Rogers for years. Started to receive thousand dollar bills every month.

Rogers could not and would not explain.

I tried to cancel Rogers for over 1 year they refused to cancel. I took the box to Rogers Head Office they refused to take it back. Then charged me for not returning the equipment hugely excessive bill. I tried to resolve. Told SORRY YOU FEEL THAT WAY PAY THE BILL

I have not been a Rogers cell customer since 2003, and that was only because they bought out fido, I switched because they nickled and dimed me. Now 11 years later on Monday mar 17th I suddenly started getting an auto dialer telling me to call the collections dept, every half hour this thing dials my cell phone, I talked to a woman and she looked up my account and said there was no money owing on the account, and she would take my number off the call list, Tuesday I'm still getting the calls and phoned back to a different woman, she promised the number would be deleted from the auto dialer by midnight, today at noon guess what? yep ding aling! I called the complaint dept and they said they cant do anything, I have to call the collection dept again and deal with more useless people that don't know their job or just don't care about the customer that pays their salary, They all say they cant delete my old account, guess which company I will never go back to ? ROGERS REALLY DOES SUCK!

Re: Rogers communication (Canada)
Phone number: [protected])
Account number: [protected]
Phone Number: [protected]

Complaint: I am currently with rogers and I called in January to suspend my service due to travel reasons. They continued to bill me with a cumulative bill due in April of $62.49 (Canadian). I called multiple times trying to resolve the issue with no help. First time on 3/11/2014 @ 10:00 PM; after waiting for 30 minutes on the line talking to "Karina", she dropped the line in attempt to transfer me to different service. Then next call on the same day; I spoke to Rehema (Employee ID# 912996); who tried to contact the responsible office to cancel my service and adjust my bill and was unsuccessful.

I only agree to pay $20 as my suspension fee and will not pay the extra unfair expenses endured. I am best contacted on my home phone number [protected]. or my cell phone [protected] during the day.

I have a Rogers tv account, held under my ex’s name, that I’ve
been paying for for years, even while still in a relationship, that I am unable
to close. Rogers is happy to upgrade my
services and with me to continue to pay for them, but they refuse to close
it. To aggravate the situation, due to
technical changes, good program reception now requires that I obtain a digital
box, which I am unable to pick up (NOT that I want to) because the account is
not under my name.

Now, I am unable to contact my ex. Was anyone is a similar situation and how did you resolve it? Do I need a lawyer or an investigative reporter involved?

Roger newly added so called online chat is such a scam and time waster. I waited there for 40 minute or so before one customer service agent could CHAT with me eventually, and right after I told him my questions, he said he would transfer me to the right department. 30 minutes later, I got transferred back to HIM! here is not the finish of the story. He noticed that I was the person he just dealt with, and he cut off the line immediately, then I was disconnected. see the following as a proof for your laughter.

Enjoy.

8:17 PM Connecting...
8:17 PM Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help.
8:32 PM Support session established with Abdus.
8:32 PM Abdus:
Hi, you’ve reached Abdus. how may I help you?
8:33 PM Dong Wang:
hello, i have 3 questions for my acount, my cell phone and my online payment
8:33 PM Dong Wang:
first off, my general bundle plan, when will i have to renew it?
8:33 PM Abdus:
Sure. I can definitely take a look at this with you.
8:33 PM Dong Wang:
Thank you!
8:33 PM Abdus:
Is it for cable, home phone and internet?
8:33 PM Dong Wang:
yes
8:34 PM Abdus:
I will connect you with one of my colleagues who has access to cable, home phone and internet accounts. It won't be long. Please do not close the chat window. For your reference, our chat session ID is:[protected]
8:34 PM Dong Wang:
thanks
8:40 PM Abdus has stopped servicing requests. Please wait.
8:51 PM Support session established with Abdus.
8:51 PM Abdus has ended the session.

Rogers does not provide the level of service as internet speed and download limit for the declared price and forces the customer to buy an expensive new modem to increase the limit, even though the money is already taking for the increased limit. Since the modem model can not influence the limit set by the company, this technique looks like a fraud, and undermines the reputation of the company. As a result of research, I found that there are ISPs offering at a much lower rate unlimited service and faster speeds.

On May 19 2013, between 1:03AM and 1:22 am 37 calls were charged to my phone number. When I complained to Rogers, I was told I would haved to wait 60 days to investigate. No one has ever gotten back to me. I called today, for other issues with Rogers, and was told I had to call Triton Global, as these chareges came from our number. No one in our house was even up at that time. I find it very disturbing that this can happen, and that Rogers is deflecting this. I need these charges reversed. Have also contacted Triton. There are numerous complaints on this site against Triton. Where there is smoke there is fire!

So I ordered Rogers Internet and Digital TV in January 2013.
Service was fine for a month and a bit when I woke up one morning to go to work, turn on my computer and realize my service is suspended. A redirected screen came up asking me to call their 1-800 number, which I did.
They informed me that I had an outstanding Bill from 5 years ago for about $200 and suspended my service until it was paid, which I did. My internet was turned back on. 3 days later the same thing happened again. They told me I had another unpaid bill for over $100. At this point I felt like I was being extorted so I decided to cancel my service. I told them to send me a final bill and I would pay it, less the second 'old' bill, which I'm not sure is legit or not. This is where things get funny. The REFUSED to cancel my service. What? Is this really happening? I unplugged my digital box and modem, and called once more prior to returning to let them know I would be dropping them off at the local Rogers store. You know what they told me on the phone? They told me I wouldn't be able to return it and they will reject it at the store.
I'm sharing this because I find this whole thing ludicrous. Here I am a Rogers 'customer', and they refuse to cancel my service as well as refuse to accept their equipment returned.
I walked into the store and returned their equipment without giving them a chance to 'reject' me.
I cannot believe the power trip these clowns have thinking they can dictate whether or not I remain a customer.
I switched to their competitor and have been happy with the service.
When dealing with the big companies who provide this service, you really have to pick your poison. They are all bad. I really wish there were more options.
Thanks for reading, and good luck.

Horrible customer service. Called Rogers to add on the $10/month more for unlimited internet downlod and upload promotion that I got in the mail from ROGERS. When I called after being on the phone for 15 mins speaking to 3 different staff on the phone, finally the last staff member decides to tell me that I can't get that promotion bc I don't have rogers phone service. What a waste of my time ... This business has horrible customer service, I've asked and requested and demanded NOT to get Rogers home phone service deals sent to my house but keep getting them. Horrible customer service.

The movies on Rogers demand suck period. Very low in variety and when I look at movies in the new this week category, there are movies from a month ago still up for selection and viewing. Sometimes there are no new movies for the week at all. Not only is $5.99 for a supposed new movie asking a bit much but even movies that came out 20+ years ago are $3.99! Are you kidding me... That's preposterous! I'll give you a little tip too; sometimes refresh the list a little... take some away add some new... even in the older categories. Who wants to scroll through the same list with the same movies in it that every one's seen 1000 times? Have a little creativity! Rogers is responsible for aiding in the closure of most of our local video stores where you could rent 1, 2, 3, 4, 5 maybe even sometimes 6 movies for the price that your asking us, the people to fork over. These video stores cared about there customers... unlike Rogers! Greed, Greed, Greed! Money, Money, Money! That's all that matters to this outrageously pathetic company. For a billion dollar company you should have pretty much every movie in the world available for viewing at anytime the consumer wants. If that isn't a possibility than sub some in and sub some out... It's not rocket science, or is it? Also add in some better deals from time to time. A good start would be to maybe give good standing customers a free movie from time to time or even at least once a year. Show some real appreciation for your customers that pay an arm and a leg for your services. I love movies and could honestly watch them all day and night. Nothing is better than relaxing and watching some excellent flicks. Lets get the ball rolling but first watch out so you don't get steam rolled in the process!

Rogers has updated their internet access and increased their price accordingly. They has advertised that: We're pleased to inform you that we're upgrading your Rogers Hi-Speed Internet service again at absolutely no additional charge so you can surf more than ever before! Best of all, you don't have to do a thing - your Rogers Hi-Speed Express Package will be automatically upgraded on June 27, 2012 to include a higher monthly usage allowance of 80 GB (currently 70 GB).
Today (April 4, 2013) is the first time I'm paying attention to my cap and it is 60GB. I asked the eason for not changed to 80 GB. and their answer is due to mt modem with docsis 2.0. I believe they can use this as a reason to limit my speed, but shey sould not use it to limit my cap as now I can reach 60GB. I asked for clarification where is written that with docsis 2.0, my cap will remain at 60GB and they have not provided answer. I believe this is just a way they forced me buy new modem while it is still sufficient for my needs.

From the MY ROGERS part of their website you used to be able to remotely access your PVR to erase recordings, add new schedules, etc. In the last few weeks they have "upgraded" this service (now called Rogers Anyplace TV Home Edition) but it is anything but Anyplace. Their Anyplace service is ONLY available on a Rogers network which means no go from anywhere outside Canada, for example from the USA.

This has happened only very recently so maybe the complaint level is still very low (many people may not be aware of this change) but I was still offered a $100 onetime discount on my bill when I complained that my service was being reduced without any reduction in cost. If enough people demand this they may rethink the change in PVR access (but probably not) but at the very least it will cost them some bucks and customers should be somewhat less ticked off.

Good Luck!

On March 10 i upgraded my wife's flip phone to a samsung 3 smartphone as well as upgraded her phone plan. We had no long distance plan on her flip phone and no data plan. She was not in a contract. We used T Booth in the Sarnia Lambton Mall. I changed the plan to 1gig of data and unlimited calling anywhere in Canada. This was an increase cost . It was explained to us at the T Booth store and was understood. Once the upgrade had been completed at the T Booth store and the phone was ours and Rogers had been contacted at the store while we were present, we were informed we were good to use the phone for long distance anywhere in Canada only and data with new smart phone. Yesterday we viewed our Rogers account online and found additional long distance charges beginning the day we upgraded our plan March 10. When we contacted Rogers they informed us that the upgrade does not take place because of their billing cycle and that this plan upgrade will not take place for this month and for the next billing cycle next month. Rogers bills a month in advance so I am told. After this time the Roger employee said everything is ok and we will be on our new plan and the increase cost of the plan will be the only charges we should incur. Rogers said T Booth put the plan change into the computer and then for some reason T Booth reverted the new plan we had upgraded back to the old flip phone plan. T Booth says they did not and Rogers did this because of the billing cycle that does not allow these changes to take place and Rogers knows this but refuses to do anything about it because it is a money maker for them. We were also charged by Rogers an access fee of $35 dollars and a $50.00 hardware upgrade that had been waived at the T Booth outlet and is stated in the T Booth document they gave us. ( i.e. no 50.00 upgrade fee) The person at Rogers indicated that our long distance charges for the upcoming cycle would be in her words "astronomical" because our plan had not changed and we should be prepared to pay additional charges although she could see a bill yet she looked at the data and long distance usage of our smart phone to make this determination. When the above was explained to the Rogers employee her attitude was " tough" and to take the issue up with the T Booth store. So it looks as if we will have to fight next month to get these charges voided. The T Booth store was helpful and called Rogers on our behalf when we went in and had some of the bill reduced but next month we will have to go again to the T Booth because the next billing cycle is May 11. I have left out total additional long distance charges and well as data charges because I have not received the update on the online account.

After years of service, rogers hit an all time low, they almost doubled my bill inexplicably, I contacted the presidents office of rogers, who only patronizingly called me back, and attempted to strong arm me by telling me that 30% off the doubled price ($140/month) in their mind was a good deal - it is not a good deal, depsite their attempted brainwashing. My choice is cancel rogers completely, which is what I did, and I suggest droves of other people don't tolerate their monopolistic business practices.