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Rogers Communications review: Worst customer service

Edmontonian80 of Phoenix, US

Oct 01, 2025 2:06 am EDT

Verified customer

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Rogers is the worst for customer service.

I was on hold for 2 HOURS before a recording came on and said they couldn’t help me and that I should call back, and then it HUNG UP ON ME. I tried the next morning and I got the message again, (but this time right away) and it HUNG UP ON ME AGAIN.

I had to bypass the system by pretending I wanted to become a new customer. They only let new customers talk to their agents, apparently. The customer service agents are mostly great (when you can actually get the system to let you talk to a human).

Their online chat support also sucks. They force the agents to help more than one person at a time, and it is obvious. They are doing the best they can, but no one can literally help more than one customer at once.

Furthermore, I switched to Roger’s mobility several months ago bc it was a slightly less ridiculous price. But these same customer service issues were so bad that I only lasted a few months before switching back to Bell. Their customer service is SO MUCH BETTER (not perfect, but so much better).

Someone in Ottawa must like them bc they allowed Roger’s to absorb ONE of their TWO competitors. I was a long-time Shaw customer and I NEVER HAD THESE ISSUES with Shaw. Not ever. I also saw several similar experiences in the reviews for their app in the Apple App Store.

If they didn’t have a duopoly for TV and internet in western Canada (them and Telus), and actually had any real competition, they would LOSE SO MANY customers.

And customers are paying the price for this duopoly: literally, bc of the ridiculously high prices; and figuratively, bc we have to waste our time to get even the most basic of support. There is basically no customer choice. (I even tried to do OXIO internet and Rogers kept stealing bandwidth for cable tv, leading to constant outages, and frustration. FYI: oxio is the second worst for customer service.)

It’s clear Roger’s values their profit and investors much more than their customers.

Recommendation: Avoid Roger’s if at all possible.

Rogers Communications response

Dec 18, 2025 5:42 pm EST

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hello,

We’re truly sorry you had this experience. Being disconnected after long waits is disheartening, and it should never be so difficult to reach support. Your feedback is valuable, and we’re committed to improving so that future interactions reflect the care our customers deserve.

Regards! RogersHelps! ^ms

It’s nice that you replied, but talk is cheap.
If you actually care, hire back the 900 customer service agents you laid off recently.

TLDR - your bland words don’t change the fact that:
- Rogers sucks;
- Rogers is basically a monopoly and we need more competition in Canada;
- I’m so grateful BELL HAS ACTUAL HUMAN CUSTOMER SERVICE; and
- I miss Shaw. Shaw wasn’t perfect, but at least they tried to help their customers.

If Rogers actually cared about their customers, you would be HIRING MORE HUMAN customer service agents.

Instead, you recently LAID OFF 900 customer service AGENTS.

Instead, you require your customers to use your AI support bot before chatting with a human. The bot has NEVER been able to help me with ANY of the reasons I’ve had to contact you about. It’s just a search engine that talks to you - it gives me the same info I got when I did my own googling, and couldn’t find the answer. It sucks.

Instead, you require the poor human chat agents to help more than one customer at a time (once the customer has actually able to get through the AI bot obstacle course). People canNOT help more than one person at a time and do a good job. The agents are set up to fail and your customers are set up for more frustration.

Instead, you force your customers to wait forever on hold. (There are a BUNCH of people who have left comments about experiences exactly like mine.)

Phone support has always been the most effective method of customer support. But Rogers does everything it can to prevent its customers from being able to access it. It’s ridiculous that a TELECOMMUNICATION COMPANY does not hire enough TELEPHONE agents, and does not give its customers a CALLBACK option, so they don’t have to wait on hold.

I hope the government enforces anti-trust laws and BREAKS UP ROGERS. Capitalism requires ACTUAL competition. If companies are able to just eat up any competition, the customers are forced to just deal with the ensh*itification of another sector.

PS I’m in Edmonton, not Phoenix

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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Customer Service

+1 (416) 935-5555

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+1 (888) 764-3772

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United States

+1 (800) 787-7953

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Chinese Language

+1 (800) 575-9090

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Pay As You Go

+1 (877) 559-5202

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Billing & Payments

+1 (855) 381-7835

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+1 (855) 381-7839

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Internet

+1 (855) 381-7838

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TV

+1 (855) 381-7836

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Home Phone

+1 (855) 381-7840

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Home Monitoring

+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141

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+1 (800) 958-5000

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Enterprise & Medium Business

40019

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

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Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

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