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Rogers Communications review: Worst customer service

Edmontonian80 of Phoenix, US

Oct 01, 2025 2:06 am EDT

Verified customer

Featured review

Rogers is the worst for customer service.

I was on hold for 2 HOURS before a recording came on and said they couldn’t help me and that I should call back, and then it HUNG UP ON ME. I tried the next morning and I got the message again, (but this time right away) and it HUNG UP ON ME AGAIN.

I had to bypass the system by pretending I wanted to become a new customer. They only let new customers talk to their agents, apparently. The customer service agents are mostly great (when you can actually get the system to let you talk to a human).

Their online chat support also sucks. They force the agents to help more than one person at a time, and it is obvious. They are doing the best they can, but no one can literally help more than one customer at once.

Furthermore, I switched to Roger’s mobility several months ago bc it was a slightly less ridiculous price. But these same customer service issues were so bad that I only lasted a few months before switching back to Bell. Their customer service is SO MUCH BETTER (not perfect, but so much better).

Someone in Ottawa must like them bc they allowed Roger’s to absorb ONE of their TWO competitors. I was a long-time Shaw customer and I NEVER HAD THESE ISSUES with Shaw. Not ever. I also saw several similar experiences in the reviews for their app in the Apple App Store.

If they didn’t have a duopoly for TV and internet in western Canada (them and Telus), and actually had any real competition, they would LOSE SO MANY customers.

And customers are paying the price for this duopoly: literally, bc of the ridiculously high prices; and figuratively, bc we have to waste our time to get even the most basic of support. There is basically no customer choice. (I even tried to do OXIO internet and Rogers kept stealing bandwidth for cable tv, leading to constant outages, and frustration. FYI: oxio is the second worst for customer service.)

It’s clear Roger’s values their profit and investors much more than their customers.

Recommendation: Avoid Roger’s if at all possible.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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56%
Confidence score

Customer Service

+1 (416) 935-5555

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Internet

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TV

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+1 (866) 210-4059

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
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Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
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