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Rogers Communications Reviews and Complaints

Rogers Communications review: Rogers is honestly the worst company I’ve ever dealt with.

Kallas Mouna of US

Nov 29, 2025 7:34 pm EST

Verified customer

Featured review

Rogers is honestly the worst company I’ve ever dealt with. I have two accounts under my name for two different apartments — one where I live and the other where my kids live. I’ve been a loyal customer for more than 10 years.

Recently, I had an emergency that forced me to leave my apartment and move in with my kids. Since the apartment I moved into already had Rogers internet, I called to cancel my own account. I explained the situation and asked if they could waive the cancellation fee, especially since I’ve been a long-time customer and still have another active account with them.

Their answer was simply no — I would have to pay the full $160 cancellation fee. Even worse, the representative suggested that instead of canceling my own account, I should cancel my kids’ account since that fee was “only” $30, and then transfer my account to their apartment. I was shocked by how unprofessional and inconsiderate that suggestion was.

I told her that at this point, there is no difference between being a loyal customer and being a new one. I would rather pay the $190 to cancel both accounts than continue staying with Rogers, especially when there are so many other companies offering better service and better deals.

She responded with, “I’m sorry,” and I told her, “Don’t be sorry for me. I’m actually happy to be leaving Rogers. I’m sorry for you, because you have to work for such a disrespectful company. If Rogers doesn’t care about its loyal customers, do you really think they care about their employees?”

Recommendation: Avoid Rogers at all costs, and whatever you do, do NOT sign a contract with them.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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56%
Confidence score

Customer Service

+1 (416) 935-5555

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International

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United States

+1 (800) 787-7953

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Pay As You Go

+1 (877) 559-5202

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Billing & Payments

+1 (855) 381-7835

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Wireless

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Internet

+1 (855) 381-7838

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TV

+1 (855) 381-7836

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Home Phone

+1 (855) 381-7840

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Home Monitoring

+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141

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Small Business

+1 (800) 958-5000

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Enterprise & Medium Business

40019

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
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Dec 03, 2025
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