Rogers Communications review: Rogers is honestly the worst company I’ve ever dealt with.

Rogers is honestly the worst company I’ve ever dealt with. I have two accounts under my name for two different apartments — one where I live and the other where my kids live. I’ve been a loyal customer for more than 10 years.

Recently, I had an emergency that forced me to leave my apartment and move in with my kids. Since the apartment I moved into already had Rogers internet, I called to cancel my own account. I explained the situation and asked if they could waive the cancellation fee, especially since I’ve been a long-time customer and still have another active account with them.

Their answer was simply no — I would have to pay the full $160 cancellation fee. Even worse, the representative suggested that instead of canceling my own account, I should cancel my kids’ account since that fee was “only” $30, and then transfer my account to their apartment. I was shocked by how unprofessional and inconsiderate that suggestion was.

I told her that at this point, there is no difference between being a loyal customer and being a new one. I would rather pay the $190 to cancel both accounts than continue staying with Rogers, especially when there are so many other companies offering better service and better deals.

She responded with, “I’m sorry,” and I told her, “Don’t be sorry for me. I’m actually happy to be leaving Rogers. I’m sorry for you, because you have to work for such a disrespectful company. If Rogers doesn’t care about its loyal customers, do you really think they care about their employees?”