CB Hotels and Accommodations RIU Hotels & Resorts Complaints #2-21

RIU Hotels & Resorts Reviews and Complaints

RIU Hotels & Resorts review: Very bad customer service

Steve Kane of GB

Apr 24, 2025 2:29 am UTC

Verified customer

Featured review

Over the past week and a half I have sent 4 emails and tried to contact the RIU PARAISO to try to get the answers to 3 questions before I book a 2 week holiday in December 25. I have not had even a acknowledgement from any one at RIU and the hotel phone number given by your call centre is always engaged.
For a company such as RIU to ignore a potential customer is not very good CUSTOMER SERVICE
I WILL NOW BE LOOKING TO BOOK AT THE SOL LANZAROTE for our 2 week holiday
[protected]@live.co.uk if any one at RIU is interested

Recommendation: Dont bother having any contact prior to your holiday

0 comments

Add a comment

RIU Hotels & Resorts - We will now become your 'nightmare'! 50

Resolved

RIU Hotels & Resorts - Casino scam 164

RIU Hotels & Resorts - Riu class membership 13

Resolved

RIU Hotels & Resorts - Customer service 2

Resolved

RIU Hotels & Resorts - Unthinkable conditions

RIU Hotels & Resorts - service and rooms

RIU Hotels & Resorts - All of our wedding gifts were stolen!! 1

RIU Hotels & Resorts - Service/ food

RIU Hotels & Resorts - riu hotels

RIU Hotels & Resorts - riu palace paradise island, bahamas

View all RIU Hotels & Resorts reviews and complaints

RIU Hotels & Resorts Contacts

RIU Hotels & Resorts phone numbers

8800 100 6350

Click up if you have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 3 3 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number

25%
Confidence score

Russia

+34 902 400 502

Click up if you have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 27 27 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 22 22 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number

10%
Confidence score

Spain

+34 871 966 296

Click up if you have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number

Spain

+54 800 444 2021

Click up if you have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number

Argentina

+61 800 669 201

Click up if you have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number

Australia

+43 800 8866 8277

Click up if you have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number

Austria

+55 800 892 3280

Click up if you have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number

Brazil

+1 (866) 845-3765

Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number

100%
Confidence score

Canada

+56 800 835 126

Click up if you have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number

Chile

+57 800 752 2201

Click up if you have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number

100%
Confidence score

Colombia

506 2681 2350

Click up if you have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number

Costa Rica

+593 800 000 039

Click up if you have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number

Ecuador

+33 811 655 273

Click up if you have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number

France

+49 800 723 4360

Click up if you have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number

100%
Confidence score

Germany

+502 800 835 0350

Click up if you have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number

100%
Confidence score

Guatemala

+91 800 031 0011

Click up if you have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number

India

+39 800 976 304

Click up if you have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number

Italy

+1 (876) 940-8019

Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number

Jamaica

+352 80 024 812

Click up if you have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number

Luxembourg

+230 650 4209

Click up if you have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number

Mauritius

+52 800 225 5748

Click up if you have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 11 11 users reported that they have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 4 4 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number

47%
Confidence score

Mexico

+507 282 0460

Click up if you have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 3 3 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number

Panama

+595 800 521 0023

Click up if you have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number

Paraguay

+51 80 054 881

Click up if you have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number

Peru

+48 801 080 996

Click up if you have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number

Poland

+351 808 780 809

Click up if you have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number

100%
Confidence score

Portugal

+27 800 981 824

Click up if you have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number

South Africa

+41 800 723 436

Click up if you have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number

Switzerland

+598 405 210 121

Click up if you have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number

Uruguay

+58 800 100 4916

Click up if you have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number

Venezuela

+44 870 099 0935

Click up if you have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 24 24 users reported that they have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 7 7 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number

55%
Confidence score

United Kingdom

+1 (888) 748-4990

Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number

United States

More phone numbers

RIU Hotels & Resorts emails

complaints@riu.com

100%
Confidence score: 100%

Support

ilacosta@riu.com

94%
Confidence score: 94%

palace.pacifico@riu.com

94%
Confidence score: 94%

More emails

RIU Hotels & Resorts address

C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain

RIU Hotels & Resorts social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 16, 2026
View all RIU Hotels & Resorts contacts