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CB Hotels and Accommodations RIU Hotels & Resorts Very bad customer service
RIU Hotels & Resorts

RIU Hotels & Resorts review: Very bad customer service

S
Author of the review
2:29 am EDT
Verified customer This review was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Over the past week and a half I have sent 4 emails and tried to contact the RIU PARAISO to try to get the answers to 3 questions before I book a 2 week holiday in December 25. I have not had even a acknowledgement from any one at RIU and the hotel phone number given by your call centre is always engaged.
For a company such as RIU to ignore a potential customer is not very good CUSTOMER SERVICE
I WILL NOW BE LOOKING TO BOOK AT THE SOL LANZAROTE for our 2 week holiday
[protected]@live.co.uk if any one at RIU is interested

Recommendation: Dont bother having any contact prior to your holiday

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  1. RIU Hotels & Resorts Contacts

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    55%
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    United States
    More phone numbers
  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 28, 2025
  7. View all RIU Hotels & Resorts contacts
RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

Most discussed complaints

Casino scam
7
(opinions to this review)
 Cancellation policy
1
(opinions to this review)
 paid initially for reservation and was charged again the day of arrival
1
(opinions to this review)
 RIU Palace Riviera Maya
1
(opinions to this review)
 Rude customer service and poor housekeeping service
1
(opinions to this review)
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