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Radisson Hotels
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1.3 145 Reviews

Radisson Hotels Complaints Summary

11 Resolved
134 Unresolved
Our verdict: If considering services from Radisson Hotels with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Radisson Hotels reviews & complaints 145

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1:14 pm EDT
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Radisson Hotels - Rate to pay in hotel was higher than in confirmed reservation

Radisson Blu Park Hotel, Athens from 04. to 06. March 2024 The confirmed rate by email was EUR 220,64 for 2 nights but the hotel charged me in total EUR 308,00. The reception were not able to explain the diffrence and advised me to handle this problem with Radisson's Custer Service after returning to Germany. When talking by phone some days ago with the...

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Radisson Hotels About everything

I faced alot of problems during my stay at Raddison blu kaushambi Ghaziabad no one was attending calls in the reception even i called in emergency still no response there lift was so damn poor and engaged that I couldn't access lift properly swimming pool area was closed both days during my stay I couldn't even access gym because of the crowd and when i went to reception to inform them about the services they were giving lame excauses even no one was helping us for anything we called the manager he wasn't even there then he came 1 hour later still we didn't resolved the problem which we were facing then we called him again even managed wasn't answering calls even receptionist was also unresponsive this was the worst ever experience in this so called 5 star dumb hotel fire them off if they can't handle in any situation

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Radisson Hotels - Radisson Grenada Beach Resort

Sir/Madam, During our recent stay (January 10-January 17 2024) we were not given the room area we requested. We made our reservation in June of 2023, confirmed on 6/14/23. Instead of going through a travel website we booked directly through Radisson so we could request the location we preferred based on our 2 prior stays. The staff has always been warm and...

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10:04 am EST
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Radisson Hotels - Absolute horrible hotel stay... And that's being nice!

I booked a stay with the hotel November 9-13th, 2023 in Germany. Upon check in we had to check ourselves in through a self check that did not work and the employees could not figure out how to make it work. Once we got through this most extensive process, the key and room number was provided. We went to the room which had obviously been another persons room...

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8:52 am EST
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Radisson Hotels - Inability to ask for an early check in.

According to the Radisson Hotel Website, Every Moment Matters Radisson Hotel Group is an international hotel group with nine distinctive hotel brands, counting more than 1,100 hotels in operation and under development in EMEA & APAC. At Radisson Hotel Group, we bring a refreshed commitment to hospitality leadership to meet the ever-evolving travel...

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Radisson Hotels - Hurt on site and never received refund for stay

I sent email 6/29/23, I received reply 6/30/23; but have not reveived my refund. I tried to reply to email with [protected]@radissonhotelsamericas.com But now it comes back undeliverable. Please escalte my incident case. - Orginial Complaint: "The tub was clogged and not properly draining which led me to falling and hitting my head and hurting my wrist. I...

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Radisson Hotels - Radisson Blu Resort Milatos Crete

Good evening, I have just returned from the above resort which was a special anniversary trip for me and my husband. As we have stayed at the Radisson a number of times over the years we were excited to stay at this resort and had full confidence that we had picked the right hotel. We arrived at 11pm to no welcome drink and to be told if we wanted food...

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Radisson Hotels - Radisson Hotel Blu Cardiff

We checked into Radisson Blu Cardiff at 3 o clock on Saturday 30th September. Approx 1 hour later while in our room we were interrupted when the room door opened and another couple of strangers entered the room. We were shocked as they were also. They advised they had just checked in and been given this room. We advised we were this room, so they...

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4:04 pm EDT
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Radisson Hotels Gift card issue.

I have radisson gift cards, when I tried to redeem these I was advised they are no longer accepted but could avail of a refund with a €25 per voucher charge for administration. However after 24 weeks of trying and endless emails sent I am no closer to a resolution. I only ever recieve automated email responses, get ignored when I ask for a direct contact or name of someone to speak to in order to resolve this. Customer care pass the info to gift card dept and they say they pass the info to the relevant department but won't say who that is. Then nothing ever happens until I enquire again and the whole cycle starts over but no closer to being resolved. Its terrible treatment and reflects really badly on radisson.

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11:52 am EDT

Radisson Hotels Have registered several times for Radisson rewards

Still not have received confirmation of this despite trying to do these 3 Times at 3 hotels. Lost out on rewards through no fault of our own. Tried to book Manchester airport Radisson for next September got through to Rusee in Asia couldn’t understand her, talked too fast was no help at all. Apparently the email was not registered even though we have done this 3 times at different hotels. Last booked for London Edwardian Heathrow booked night before we flew left car for 14 days because you don’t do 10 nights on return was told they had overbooked and our double room was not available we had no option but to accept a twin room, not happy. Lots of air staff that night obviously they must be a priority over normal customers. Please respond asap as your customer service has fallen way below our expectations.

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Radisson Hotels - Unauthorized credit card charges - twice from the same hotel!! Horrible hotel management

I stayed at the Raddison Blu Scandinavia Hotel in Oslo in July 2023 (Reservation 25R2D81F). I used points to pay for my hotel room for the entire stay. I provided my credit card upon registration for incidentals and when I checked out the front desk confirmed my stay did not acquire any charges and there would be no charges to my credit card. However, I...

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7:42 am EDT
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Radisson Hotels Unauthorised extra charge

I stayed on the 10th of September renting 2 rooms with my family, prepaid at Manchester Airport. My name is Robert Hill and after checking out and going through Airport security I went to take my family for breakfast. I found the Radison blu had charged me again for 2 rooms. £127 and £50. Due this overcharge I couldn't buy my family breakfast and I had been put in my overdraft which will occur bank charges. If you look at [protected] reservation number you will see if been overcharged again. This is completely unacceptable

Desired outcome: Refund and compensation for back charges occurred.

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5:12 pm EDT
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Radisson Hotels - Country inn & suites p phoenix, az

You can read my full complaint that was regisyered with Rend at [protected] Complaint number [protected]. Trying to get my refund of $110.04 that was charged to my credit card on Jun 20, 2023 for my stay on August30, 2023. I made my reservation and confirmation was sent from [protected]@e.raddisonhotelsamerica.com confirmation number YF96GQC. I stay at...

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9:12 am EDT
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Radisson Hotels Unethical behaviour with credit cards

August 17, 2023

Radisson Hotels

701 Carlson Parkway

Minnesota, Minnetonka 55305

To Whom It May Concern:

I went online to the Radisson website and created a reservation with the Radisson Blu Resort & Spa in Split Croatia on 8/16/2023 at 8:45 pm eastern time, reservation # 0QK198V4 and guaranteed the reservation with my American Express Card xxx43003.

At 4:50 am eastern time 8/17/2023 I received an email from Radisson Blu Resort & Spa requesting I authorize payment as my reservation had prepaid rates and it was non-refundable. I found this a bit unusual because I had already secured the reservation with my American Express card. To investigate further, I selected the “pay now” button and much to my surprise, American Express was not a method of payment offered on the prepayment screen. The company providing the pay now service is WORLDLINE and I suspected this may be fraudulent so I placed an international call to the Radisson Blu Resort & Spa in Split Croatia to inquire further.

On 8/17/2023 at 8:20 am eastern time I spoke with a reservations agent who informed me the email I received was legitimate and requested I use a different credit card as the prepayment website does not accept American Express. I explained that I secured the reservation with my American Express card xxx43003 and the property was authorized to charge my card. The agent informed me they would not use my American Express card for the reservation, I would be required to use a different card. I explained that I would not have created the reservation had the property properly informed me they did not accept American Express. The agent explained they do accept American Express but not for pre-paid reservations….. I explained I would most likely be cancelling the reservation and I was shocked to hear that if I did not show up for the reservation, they would charge my American Express card.

The situation seems highly unethical, and I wanted to report this information to Radisson and American Express to see if you feel this warrants investigation. Can you please let me know if I can use my American Express card for this reservation.

With warm regards,

Gordon Galey

Raleigh, NC

[protected]@gmail.com

Desired outcome: Accept my credit card as initially agreed or cancel my reservation with no fee.

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8:44 am EDT
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Radisson Hotels Gift card refund

I received a gift card before cova virus I phoned your hotels numerous times they said you are still, fine to use I even phoned last year again, again I was told I have 2 years to use it so I tried to book only to b told yous no longer use them much to my dismiss, so for the last 2 weeks honestly i’ve been sending emails to your hotel compartments regardimg gift cards and had been given a giftcard refund request page but to no avail the page is not in use

I’ve emailed back and forwards now and have about 20 emails one person says I can’t get a refund next person says u can’t get one my mind is fried at this stage

The giftcard is worth 100 pound im going round in roundabouts and getting no where i’m actually getting fobbed off here please in gods name can someone please help me out here my email address is [protected]@btinternet.com

Name is joan carson

My tel no is [protected]

Please please can someo, et help me out the addresses I was gives is as follows

Giftcard. Radissonhotels.com/refund-request and [protected]@radissonhotels.com and giftcard. Radissonhotels.com

Now I tried all these and indeed emailed everyone back regarding this issue and here I am with no further on please can someo, ed help me out

Joan carson

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5:27 pm EDT
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Radisson Hotels Dirty room

I booked a room through Expedia at the beckley wv country inns and suites. It was nasty to say least I have pics showing dried blood or something all on window curtains. I called front desk report it they did move me but never even looked or addressed other room. The second room was better but still not super clean and smelled mildew, but we made best of it instead of complaining again.

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5:58 pm EDT
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Radisson Hotels Charged too much

Hello,

I've recently had an unpleasant experience with Radisson that I think you should know about.

In April of this year, we made a reservation for the Radisson Tsinandali Estates in Georgia (the country, not the U.S. state) through booking.com. The reservation was for one night, July 12-13, for 2 people, and the price quoted and paid was $332.05. On the morning of July 12, I called the hotel directly, and was told that the same room was available for $186.00 (478 Georgian Gels)--substantially less than the price we had paid earlier. When I brought this discrepancy to the attention of the hotel, I was told that the difference might be due to price fluctuations, though the difference was clearly more than could be accounted for by this. I was told that there was nothing to be done, since the reservation was prepaid. I talked with the hotel's Reservation Manager (Mary), but she said she unable to help I then asked to speak with the General Manager (Nousa Ramishvili), and was told that he/she would call me back. However, I was never called. Later, I tried to reach booking.com, but was unable to get through.

I was very disappointed that the Radisson price varied so widely, and that the hotel made no effort whatsoever to adjust the cost of the room, but took a position that was adversarial to a guest. I was also surprised that I never received a callback that was promised. Thanks to this attitude, we plan to avoid staying at a Radisson in the future.

I appreciate your looking into this.

Regards,

Joel Fram

205 West End Ave. #7G

New York, NY 10023

[protected]@aol.com

[protected]

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11:03 am EDT
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Radisson Hotels Country Inn & Suites Northwood, Iowa

My friend is disabled and while gambling she keeps an ash tray in the basket of her mobile scooter. We stayed at the Country Inn that is attached to the casino. The hotel is non smoking and she never smoked in the hotel. She left the ash tray she had used in the casino on a desk at the hotel rather than steal it. The hotel charged me $200 dollars and said someone was smoking in the room. I made certain she went outside to smoke each time to smoke. This was an egregious charge and I would like my money refunded. They can reach out to me at [protected] or email at [protected]@yahoo.com. The hotel contact phone # is [protected]

Deborah Coffin

Desired outcome: A refund of my deposit

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6:43 am EDT

Radisson Hotels Stolen item when luggage was given to their care

I arrived at noon for check in and still no room was available for check in. I left my bags with the hotel to go out. After I came back to the hotel and finally got checked in. I was returned with my bags without the new bottle of conditioner I just brought that morning on the side pocket of that bag. Service at front desk is rude and arrogant. First thing they assures me is no one will steal it and that he does not want to deal with it right now. I was out of a $20 conditioner that I had just brought, and till this day no where to be found. No apologies from the hotel except "For Sure they didn't seal it"

Desired outcome: I wanted them to check their security which they didn't even do. I want an apology for the terrible rude service. The attitude of this front desk is a disgraceful to the Radisson brand.

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4:21 pm EDT
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Radisson Hotels Your online booking system

I have been trying for several hours to book 7 day break online at the Radisson in Vienna:

prizeotel Vienna-City

Karl-Popper-Straße 7, Vienna, 1100, Austria

I have to re-enter my information each time as instructed and after numerous attempts just get a message ' Oops something went wrong. Please try again later.'

Can you please help...I have had a very frustrating evening!

The www. page code is: https://www.radissonhotels.com/en-us/booking/checkout?preBookingId=fa382664-5606-48ec-ac61-7b3f8e895a18&brandOptIn=rhg&brandPreference=rhg

regards Bob & Andrea Jeavons [protected]@manx.net

Desired outcome: Please respond with guidance and explanation

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Radisson Hotels In-depth Review

Location and Accessibility: Radisson Hotels are conveniently located in prime areas, making them easily accessible to travelers. Whether you're visiting for business or leisure, you'll find that the hotels are situated in close proximity to major attractions, transportation hubs, and business districts.

Accommodation Options: Radisson Hotels offer a wide range of accommodation options to suit every traveler's needs. From spacious and luxurious suites to comfortable and well-appointed standard rooms, you'll find the perfect room for your stay. The rooms are tastefully decorated, equipped with modern amenities, and provide a comfortable and relaxing environment.

Amenities and Facilities: Radisson Hotels boast a variety of amenities and facilities to enhance your stay. You can enjoy access to fitness centers, swimming pools, spa services, and business centers. The hotels also offer complimentary Wi-Fi, allowing you to stay connected throughout your stay.

Customer Service: The customer service at Radisson Hotels is exceptional. The staff is friendly, professional, and always ready to assist you with any queries or requests. They go above and beyond to ensure that your stay is comfortable and enjoyable.

Cleanliness and Maintenance: Radisson Hotels prioritize cleanliness and maintenance. The rooms and common areas are kept spotlessly clean, and the hotels are well-maintained. You can expect a high standard of cleanliness and hygiene during your stay.

Dining and Food Options: Radisson Hotels offer a variety of dining options to cater to different tastes. From fine dining restaurants to casual cafes and bars, you'll find a range of culinary delights to satisfy your cravings. The food is delicious, and the menus feature a mix of local and international cuisines.

Pricing and Value for Money: Radisson Hotels offer competitive pricing and provide excellent value for money. The rates are reasonable considering the quality of accommodation, amenities, and services provided. You can expect a comfortable and enjoyable stay without breaking the bank.

Loyalty Program and Rewards: Radisson Hotels have a loyalty program that rewards frequent guests. By joining the program, you can earn points for your stays and enjoy exclusive benefits such as room upgrades, late check-outs, and discounts on dining and spa services. It's a great way to make your stay even more rewarding.

Online Booking Experience: The online booking experience with Radisson Hotels is seamless and user-friendly. The website is easy to navigate, and you can quickly find and book your preferred hotel and room type. The booking process is secure, and you can also take advantage of special offers and promotions available online.

Safety and Security Measures: Radisson Hotels prioritize the safety and security of their guests. The hotels have implemented strict safety protocols and measures to ensure a secure environment. You can have peace of mind knowing that your safety is a top priority during your stay.

Sustainability Initiatives: Radisson Hotels are committed to sustainability and have implemented various initiatives to reduce their environmental impact. From energy-efficient practices to waste reduction and community engagement, the hotels strive to be environmentally responsible and contribute to a greener future.

Overall Experience and Recommendation: Overall, Radisson Hotels provide a fantastic experience for travelers. With their convenient locations, comfortable accommodations, excellent amenities, and exceptional customer service, you can expect a memorable stay. Whether you're traveling for business or leisure, Radisson Hotels are a great choice for your accommodation needs.

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Radisson Hotels contacts

Phone numbers

1800 333 3333 1866 434 2824 More phone numbers

Website

www.radissonhotels.com

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