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CB Hotels and Accommodations RIU Hotels & Resorts Overall quality of resort
RIU Hotels & Resorts

RIU Hotels & Resorts review: Overall quality of resort

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5:36 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

In 2019 we stayed at the Riu Palace in Aruba we loved everything about it. This month we chose to go to the Riu Palace in Paradise Island, Bahamas. The differences are night and day. The room 's shower water smelled like a bad sewer every morning that permeated through the room. The A/C's controls wouldn't allow for temperature adjustments. It's vent leaked 3 different days filling a waste bucket with water each night. There were cockroaches in the room. The variety and quality of the food was very poor, i.e., overcooked, dried out, same choices every day. The "specialty" restaurants' food was even worse and we felt very rushed at all of them (45 minutes to eat a 3-course meal). The drinks at all locations were extremely weak and the choice of name brands was extremely limited. We encountered at least 8 other couples who shared the same opinion of this location including two who cut their vacation short and went home! The staff was pleasant until one would register a complaint and then they became very defensive, as if they were tired of hearing the same thing over and over again. If this was our first stay at a Riu we would never had gone to another one again!

Desired outcome: I would appreciate a response and some level of renumeration for this terrible stay.

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
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    Sep 23, 2025
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RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 99 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

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