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CB Hotels and Accommodations RIU Hotels & Resorts Service/ food
RIU Hotels & Resorts

RIU Hotels & Resorts review: Service/ food

R
Author of the review
8:56 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Just got back from Riu Ocho rios to where I got sick from the food on my second day. Was sick for the remainder of the trip and had to proceed to the hospital in my home country.
We also experienced the worst service when it came to obtaining water and food for my young children as well as myself. No room service which is my fault for not reading fine print, but who has a children’s base resort and no room service?! My kids starved most of the trip and if we wanted to bring food back to room we were told that wasn’t allowed. I then had to repeatedly ask for water to which was also hard to obtain as we were told we only get water every two days. Even after seeing the onsite nurse and I was leaving the resort, still very sick dehydrated I requested water and was denied.

Claimed loss: More than half my trip I spent in bed…. Not eating, not drinking. I would say the cost of my trip stay $1900

Desired outcome: To get some reimbursement for them making me sick. This is a first for me and I’ve never experienced this at any other resort in Jamaica.

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
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    May 13, 2025
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RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

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