RIU Hotels & Resorts – Service/ food

Just got back from Riu Ocho rios to where I got sick from the food on my second day. Was sick for the remainder of the trip and had to proceed to the hospital in my home country.
We also experienced the worst service when it came to obtaining water and food for my young children as well as myself. No room service which is my fault for not reading fine print, but who has a children’s base resort and no room service?! My kids starved most of the trip and if we wanted to bring food back to room we were told that wasn’t allowed. I then had to repeatedly ask for water to which was also hard to obtain as we were told we only get water every two days. Even after seeing the onsite nurse and I was leaving the resort, still very sick dehydrated I requested water and was denied.