Sonesta’s earns a 1.0-star rating from 1 reviews and 1 complaints, showing that the majority of guests are dissatisfied with their stays.
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Sonesta - Horrible experience
I am filing a formal complaint regarding the wrongful eviction and unprofessional treatment my family and I experienced at Sonesta ES Suites Cincinnati - Sharonville West. After staying for months and paying daily, we booked through a third-party service for a lower rate. On February 21, we checked in, received pre-made keys without issue, and were not...
Read full review of SonestaSonesta Complaints 1
Holding 100$ from account for 30 days is ridiculous.
I stayed one night. I pre-paid my room but they held $100 on my card. I checked out and when I called to ask why that money was still on hold, I was told it takes 30 days. WHY? That is unacceptable. It should not take that long. I have another complaint about an amenities charge the staff did not discuss with me yet billed me last minute. They waived the fee but they need to be upfront about automatically charging 12$ a bottle of water 24$ for two even if you do not drink them.
Desired outcome: i want my $100 hold on my account released. It shouldn't be on hold more than 24 hours.
Is Sonesta Legit?
Sonesta earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Sonesta's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Sonesta.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sonesta.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Sonesta appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Sonesta and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Sonesta. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Sonesta complaint handling
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Sonesta Contacts
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Sonesta phone numbers+1 (617) 315-9200+1 (617) 315-9200Click up if you have successfully reached Sonesta by calling +1 (617) 315-9200 phone number 0 0 users reported that they have successfully reached Sonesta by calling +1 (617) 315-9200 phone number Click down if you have unsuccessfully reached Sonesta by calling +1 (617) 315-9200 phone number 0 0 users reported that they have UNsuccessfully reached Sonesta by calling +1 (617) 315-9200 phone number
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Sonesta emailsjill.lieblein@sonesta.com94%Confidence score: 94%mary.perez@sonesta.com94%Confidence score: 94%dcordo@sonesta.com94%Confidence score: 94%Salescperren@sonesta.com94%Confidence score: 94%
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Sonesta social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025 - View all Sonesta contacts
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