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RIU Hotels & Resorts review: RIU Palace in Aruba

MDB_ of Hackensack, US

Dec 23, 2024 12:36 pm EST

Verified customer

Featured review

To Whom It May Concern,

I am writing to share my feedback regarding my recent stay at the RIU Palace Aruba, which was my husband and I's first visit to Aruba, celebrating our wedding anniversary. We checked in on Sunday, December 15, and checked out on Thursday, December 19.

Unfortunately, we encountered numerous issues from the moment we arrived. We had paid a significant amount of money for an "ocean view" room, but we were placed on the 3rd floor, with a view mostly obstructed by trees. When we requested a different room, our request was declined.

Additionally, the outside jacuzzi area lacked adequate hot water, and the inside hot tub was not clean. In our shower, we found eyelashes near the towels, indicating that the room had not been properly cleaned beforehand. This was quite disturbing. Furthermore, there was urine on the toilet seat, and dust was present throughout the room.

To complicate matters, on the second-to-last day of our stay, we experienced a leak in the entrance area near the mini bar, which required us to use multiple towels to mitigate the issue.

Lastly, the overall customer service we received was subpar, and we found the food to be below our expectations. Sadly, our first experience in Aruba did not meet the standards we had anticipated.

I hope that you will take these concerns seriously and address the issues raised.

Thank you for your attention to this matter.

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United States

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RIU Hotels & Resorts emails

complaints@riu.com

100%
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94%
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palace.pacifico@riu.com

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More emails

RIU Hotels & Resorts address

C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain

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