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CB Hotels and Accommodations RIU Hotels & Resorts Misrepresented on resort credits, room reeked of mildew/mold, no lounges they were under construction, ect.
RIU Hotels & Resorts

RIU Hotels & Resorts review: Misrepresented on resort credits, room reeked of mildew/mold, no lounges they were under construction, ect.

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12:55 pm EDT
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I booked the resort in Costa Rica from June 5-9th. The room reeked of mildew and so did the whole resort. There was no clubs or lounges as advertised and nothing to do at night due them conducting construction on the Lounges/clubs ect, which we had no knowledge of until we arrived. When ordered a bottle of Champaign to my room i received two coffee cups with champaign Suran wrapped which is totally unacceptable when it an all-inclusive resort. Also, the bartenders misrepresent by giving you cheap liquor when I requested Top Shelve to avoid being ill; and they are angry when you catch them. I even catch one bartender pouring water in the Don Julio bottle. In addition, the $600 Resort Credit wasn't a credit it was multiple coupons, false advertising. My clothes still reek of mildew/mold after being home almost a week. I just want a partial refund because i did not get what was promised and its defiantly a misrepresentation of what you will receive or what's included and hopefully I dont get sick from the mold.

Desired outcome: Partial Refund at least 50% pictures show construction in back of photos, as well as the cups of champaign, I wish I could send you the smell.

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 18, 2025
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RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

Most discussed complaints

Casino scam
3
(opinions to this review)
 Service/ food
1
(opinions to this review)
 Cancellation policy
1
(opinions to this review)
 paid initially for reservation and was charged again the day of arrival
1
(opinions to this review)
 We will now become your 'nightmare'!
1
(opinions to this review)
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