Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Hotels and Accommodations RIU Hotels & Resorts Staff theft
RIU Hotels & Resorts

RIU Hotels & Resorts review: Staff theft

A
Author of the review
12:33 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My phone was stolen out of my room by hotel staff. I was treated like I LOST the phone when in fact I NEVER took it out of my room when participating in water activities, I wore swim trunks for days which dont provide pocket size enough to carry & I don't have a waterproof casing so I KNOW it stayed in the room. Security searched the room as if I was drunk after I reported the crime 10 mins after returning from a waterfall ROCK CLIMBING activity which you cannot be intoxicated to do. I was insulted & told the next day that staff had been questioned & searched
& nobody saw the phone. Question... What/how do you expect to find from a shift of people who werent there when the crime occured? My excursion took me out the room at 7:30am I returned & found the phone missing approximately 5pm any culprit had time to hide the phone or even be off work! No details on the hall cameras or room door scan to see which employees entered the room either. I am a Criminal Justice professional with background in Corrections/Law Enforcement-the lack of intelligence in your investigative procedures is laughable & says you really dont care about guests. After arriving back home my sibling called the phone again & a "Tamika" from Chukka Excursions answered! Says the phone was "left" at Tropical Adventure after once again — A WATER ACTIVITY! We rode jet skis on July 1st, I had the phone at the resort after that, in fact I left it on my charger after changing clothes the NEXT day to climb the waterfalls! I can remember this because I had to change outfits for the occasion. Claims the phone is there but effort to contact the hotel was or will be made.

Claimed loss: Cellphone

Desired outcome: Compensation, reimbursement, or refund for my phone or entire trip.

Confidential Information Hidden: This section contains confidential information visible to verified RIU Hotels & Resorts representatives only. If you are affiliated with RIU Hotels & Resorts, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More RIU Hotels & Resorts reviews & complaints

RIU Hotels & Resorts - We will now become your 'nightmare'! 49
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RIU Hotels & Resorts - Casino scam 59
RIU Hotels & Resorts - Riu class membership 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RIU Hotels & Resorts - Customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RIU Hotels & Resorts - Unthinkable conditions
RIU Hotels & Resorts - service and rooms
RIU Hotels & Resorts - All of our wedding gifts were stolen!! 1
RIU Hotels & Resorts - Service/ food
RIU Hotels & Resorts - riu hotels
RIU Hotels & Resorts - riu palace paradise island, bahamas
View all RIU Hotels & Resorts reviews and complaints

  1. RIU Hotels & Resorts Contacts

  2. RIU Hotels & Resorts phone numbers
    8800 100 6350
    8800 100 6350
    Click up if you have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 3 3 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number
    25%
    Confidence score
    Russia
    +34 902 400 502
    +34 902 400 502
    Click up if you have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 27 27 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 22 22 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number
    10%
    Confidence score
    Spain
    +34 871 966 296
    +34 871 966 296
    Click up if you have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number
    Spain
    +54 800 444 2021
    +54 800 444 2021
    Click up if you have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number
    Argentina
    +61 800 669 201
    +61 800 669 201
    Click up if you have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number
    Australia
    +43 800 8866 8277
    +43 800 8866 8277
    Click up if you have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number
    Austria
    +55 800 892 3280
    +55 800 892 3280
    Click up if you have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number
    Brazil
    +1 (866) 845-3765
    +1 (866) 845-3765
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number
    100%
    Confidence score
    Canada
    +56 800 835 126
    +56 800 835 126
    Click up if you have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number
    Chile
    +57 800 752 2201
    +57 800 752 2201
    Click up if you have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number
    100%
    Confidence score
    Colombia
    506 2681 2350
    506 2681 2350
    Click up if you have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number
    Costa Rica
    +593 800 000 039
    +593 800 000 039
    Click up if you have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number
    Ecuador
    +33 811 655 273
    +33 811 655 273
    Click up if you have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number
    France
    +49 800 723 4360
    +49 800 723 4360
    Click up if you have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number
    100%
    Confidence score
    Germany
    +502 800 835 0350
    +502 800 835 0350
    Click up if you have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number
    100%
    Confidence score
    Guatemala
    +91 800 031 0011
    +91 800 031 0011
    Click up if you have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number
    India
    +39 800 976 304
    +39 800 976 304
    Click up if you have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number
    Italy
    +1 (876) 940-8019
    +1 (876) 940-8019
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number
    Jamaica
    +352 80 024 812
    +352 80 024 812
    Click up if you have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number
    Luxembourg
    +230 650 4209
    +230 650 4209
    Click up if you have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number
    Mauritius
    +52 800 225 5748
    +52 800 225 5748
    Click up if you have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 11 11 users reported that they have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 4 4 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number
    47%
    Confidence score
    Mexico
    +507 282 0460
    +507 282 0460
    Click up if you have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 3 3 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number
    Panama
    +595 800 521 0023
    +595 800 521 0023
    Click up if you have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number
    Paraguay
    +51 80 054 881
    +51 80 054 881
    Click up if you have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number
    Peru
    +48 801 080 996
    +48 801 080 996
    Click up if you have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number
    Poland
    +351 808 780 809
    +351 808 780 809
    Click up if you have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number
    100%
    Confidence score
    Portugal
    +27 800 981 824
    +27 800 981 824
    Click up if you have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number
    South Africa
    +41 800 723 436
    +41 800 723 436
    Click up if you have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number
    Switzerland
    +598 405 210 121
    +598 405 210 121
    Click up if you have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number
    Uruguay
    +58 800 100 4916
    +58 800 100 4916
    Click up if you have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number
    Venezuela
    +44 870 099 0935
    +44 870 099 0935
    Click up if you have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 24 24 users reported that they have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 7 7 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number
    55%
    Confidence score
    United Kingdom
    +1 (888) 748-4990
    +1 (888) 748-4990
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number
    United States
    More phone numbers
  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 07, 2025
  7. View all RIU Hotels & Resorts contacts
RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 113 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

Most discussed RIU Hotels & Resorts complaints

Casino scam
3
(opinions to this review)
 Service/ food
1
(opinions to this review)
 Cancellation policy
1
(opinions to this review)
 paid initially for reservation and was charged again the day of arrival
1
(opinions to this review)
 We will now become your 'nightmare'!
1
(opinions to this review)
RIU Hotels & Resorts Alternatives
La Quinta Inns & Suites 709 reviews AAA Carolinas 16 reviews London Bridge Resort 7 reviews Baymont Inn 4 reviews Patterson Kaye Resort 1 review