Travel Triangle

I had planned a trip from Delhi to Mussoorie for Sunday and Monday. While searching on Google, I came across Travel Triangle and decided to send a request for information about their tour. Soon after, I received a call from one of their representatives and agreed to their offer. However, I had requested for a driver who could speak English, but my request was ignored.

I paid a part of the fee and was told to coordinate with the driver. When I called him, I realized that he couldn't speak English. I asked him to pick me up at 6.30 am on Sunday, but I didn't receive any update from him. I called him again, and he told me that he would pick me up in 30 minutes. However, an hour later, he told me something in Hindi, and I couldn't understand him. He then hung up on me.

I tried calling all the phone numbers I had from Travel Triangle, but no one answered. Finally, at 9.15 am, someone called me and told me that another driver would come in an hour. I asked for a discount since I was going to arrive later, but I was told that I needed to arrive at my destination first.

The driver finally arrived at 11.40 am, and the AC in the car wasn't working. The car was also overheated, which made the journey uncomfortable. I called Travel Triangle again to cancel and request a refund, but I was offered another driver in an hour. I refused since it was impossible to arrive in Mussoorie so late.

I then requested a refund via email, but Travel Triangle refused to refund me. I felt like I had been robbed by this company. The whole experience was frustrating and disappointing. I would not recommend Travel Triangle to anyone.

I recently used Travel Triangle to request a quote for a trip to Dubai, and unfortunately, my experience was not a positive one. I submitted my request twice, and both times I encountered issues with the communication and the quotes I received.

During my first attempt, I was bombarded with phone calls from executives who seemed unable to understand my requirements, despite them being clearly stated in my initial request. Although I was not able to answer all of the calls, I did attend a few, but ultimately decided to close the request due to the lack of progress.

For my second attempt, I specifically requested to be contacted only via email. However, the first quote I received was completely misaligned with my request, including flights and hotels despite my request for neither. When I replied to the quote asking for a revision, I received no help. I continued to request communication only via email, but for four days I received nothing but messages stating that they had tried to reach me. I responded to all of these emails, reiterating my preference for email communication, but to no avail.

Finally, an agent contacted me via WhatsApp, and I sent her a detailed email outlining my requirements. However, even after looping in her supervisor, I continued to receive random quotes that did not align with my request. I replied to the executive who had contacted me, providing examples of the random quotes I had received, but instead of acknowledging the mistakes made by his agents, he simply closed my request, citing a lack of communication.

Overall, I was highly disappointed with the unprofessional behavior I encountered while using Travel Triangle. It seems that the agents have no control over the quotes they provide, and are unwilling to customize them to meet the specific needs of their clients. Unless you are willing to settle for generic, high-priced quotes, I would not recommend wasting your time with this service.

Hey there, it's Dristi Mehta and I wanted to share my experience with Travel Triangle.

I had booked a Kerala package for December 4th, 2021 for 5 days and 4 nights. However, due to the increasing cases of Covid-19 in Kerala, I decided to change my destination to Coorg for 8 days and 7 nights. I was traveling with my 1.8-year-old baby and didn't want to take any risks. I contacted Travel Triangle for assistance in changing my location, but unfortunately, Mr. Santosh Kumar did not provide any help. He didn't even receive my phone calls and only sent an email stating that cancellation charges would apply if we booked through Travel Triangle.

I was willing to bear the flight cancellation charges and transfer my paid amount to the next package on the same dates. However, Mr. Santosh Kumar informed me that I would have to pay a cancellation fee of Rs. 2000 per person, flight cancellation charges of Rs. 8000, and a cancellation charge of Rs. 750 per person from the travel agent. This meant that I would lose approximately Rs. 23,000 out of my package worth Rs. 36,000 per couple.

I was disappointed with the lack of understanding from Travel Triangle regarding the complexity of the situation with Covid-19 and my baby. They didn't provide any solution and only referred to their policies. This made me question the point of booking with Travel Triangle if they were not willing to take responsibility in case of any circumstances.

I would have preferred to book directly with a travel agent who is at least liable for something that goes wrong. I was willing to pay up to Rs. 1 lakh for both couples, and it wasn't even that the package I was selecting was lower in price. In contrast, I have received excellent service from Make My Trip and have never faced any such issues.

Overall, I would not recommend Travel Triangle based on my experience.

Travel Triangle is a travel agency that we recently used to plan our team's tour to the Himalayas. We were excited to embark on this adventure, but unfortunately, our experience was not what we expected. The agency outsourced our tour to Himalaya Tours, and from the start, we faced numerous problems.

Firstly, the bus that was allotted to us was very old and in poor condition. We were promised an air-conditioned coach, but instead, we were provided with a non-functional AC vehicle. The suspensions were too weak, the wiper was not working, and the tires were old. This made our journey uncomfortable and unsafe.

To add to our troubles, the driver, Ajay, was extremely arrogant and uncooperative. He refused to stop for tea when we requested and took a long time to cover a short distance of 200 km from Gauwahati to Kaziranga. In the morning, he threatened to come late for our elephant rides as he had a fight with the hotel staff for dinner. This caused us a lot of stress and anxiety.

Moreover, the Himalaya Tours people who promised to block elephant rides gave up on their promise after we reached Kaziranga. We had to make individual efforts and buy tickets at a premium at 10 pm. The driver was also mumbling and complaining throughout the trip, making us feel uncomfortable.

During our trip to Dawiki, the engine of the bus got heated up, and we had to wait on the road with kids until it cooled down. The area was very dusty, and some of us got allergies and were bedridden for two days. We repeatedly asked for a replacement vehicle, but our requests were ignored.

On our way back from Cheerapunji, the vehicle's brake system failed, and we were stranded on the road for 2.5 hours. The driver arranged two Sumo vehicles for 18 people and luggage, but we had to adjust as they refused to provide another small vehicle. We missed some sightseeing places due to the driver's slowness, and we were constantly worried about reaching the airport on time.

Overall, our experience with Travel Triangle and Himalaya Tours was disappointing and stressful. We had tense moments throughout the trip due to the vehicle and the driver, making it a bad memory. We had proof for all the above statements, and we hope that the agency takes our feedback seriously and improves their services.

We recently booked a trip through Travel Triangle and unfortunately, due to Covid-19, our trip was cancelled. It has now been two months and we have yet to receive our refund. After reading through various social media posts, it seems that we are not the only ones experiencing this issue. We have been following up with the team, but their response time has been quite slow.

Our trip was scheduled for March 18th to March 22nd, and we had booked our Bangalore to Thailand trip on January 13th, 2020. The team was very persistent in following up with us for all of our instalments, with numerous messages, calls, and emails to ensure payment was made. However, due to the Covid emergency, our trip had to be cancelled.

We have been trying to contact Pooja Sharma, our lead, but her phone number is always switched off. We have been sending follow-up emails every week, but all we get in response is that the refund bills have been submitted to finance, but the authorities have yet to approve them. It has been two months, and we are starting to doubt whether we will ever receive our refund. Who are these authorities, and why is it taking so long for them to approve the refund?

We have even contacted Go Air, who confirmed that they have refunded the agency on March 5th. We have asked for proof of this refund so that we can proceed with further proceedings. We were also in contact with Rajat, who was coordinating our trip payment, but his phone number is no longer reachable, and it seems he has left the organization.

Nikita Aggarwal is now our contact person, but she has informed us that she has been moved to another department. She still assures us that the refund will be processed, but two months is a long time to wait for a refund.

We understand that it is crucial for Travel Triangle to provide a good experience for their customers, and we would appreciate a response. Our hard-earned money is at stake, and every day that passes by causes more doubt. We hope that this issue can be resolved soon.

I recently booked a 2 night 3 days package for my Goa trip on Travel Triangle's website. I was contacted by Tripstring travel agent who gave me a quotation of Rs. ***/-. Although it was quite expensive, I decided to go ahead with it as I wanted a hassle-free trip with my parents and kids. However, it turned out to be a complete disaster.

As the day of the tour approached, Tripstring started changing contact persons. First, it was Subhankar, then Himanshu, and then Anurag. They did not come for pick-up at the promised time, and we had to wait for 3 hours at the airport. We continuously called for 2 hours, but they kept promising that the driver would contact us in 5 minutes, but no driver contacted us. When we asked for driver details, they did not provide them. Anurag stopped answering our calls, and we had to contact the previous agent, Himanshu. He arranged 2-3 drivers, but each driver contacted us and demanded direct payment. As Tripstring was not confirming the payment, none of the drivers were ready to come for pick-up. Finally, after waiting for 3 hours, we requested one driver to pick us up from the airport, and we would pay him directly. After more than 3 hours, we got picked up from the airport, and then we went for lunch. The whole day was wasted, and we had gone through physical and mental torture. Our parents were tired, kids were hungry, and we could not do any sight-seeing. The driver kept complaining about Tripstring agents, and after he realized our genuineness, he did not take payment from us.

The deal was for 2 nights 3 days, but they provided a cab for sight-seeing only for 2 days, and out of all the listed places, they covered only 5 places. On the third day, they counted only for drop and did not count sight-seeing.

Tripstring totally messed up our trip, and we went through a big harassment. When we called Tripstring agent to inform them about what we had gone through, he misbehaved and told us that we were talking nonsense. He claimed that he provided a cab within 5 minutes and was not ready to accept mismanagement from their end.

None of us, including our parents and kids, were happy with the trip. I would never recommend this agent to anyone. The experience was a complete waste of time and money.

I want to share my experience with you about TravelTriangle. I booked my trip from Duniya Zamana (Via TravelTriangle) for 6N7D. I made all the payments in advance to TT. At first, everything looked good about them and TT, their reviews were also good, so I decided to book via TT for this travel agent.

However, everything went wrong on day 4 when the driver refused to give me service. He told me that the driver has not received any payment from the travel agent and hence he will not provide me the service. I was stuck in the hotel room thinking about what to do now. I received a call from my hotel manager, and to my surprise, he also said that he has not received any payment from the travel agent.

The hotel manager was not allowing me to leave the hotel without paying the amount. My schedule was to leave the hotel at 10.30 for Sagara Beach Resort, Kovalam. And now here I am stuck in a hotel trying to help myself what to do. I tried calling my agent almost 20 times. Nobody picked up my call. My agent's name was Krishna. I've called him like at least 10 times, at one time he picked up the call, said that he will look into it. After 2 hours, still no resolution.

After a lot of argument with the driver and hotel manager, they asked me to pay their dues (which should have been paid by my agent). I had no other option as I can not leave the hotel without paying the amount and the driver is denying the service because of the same. I had to pay for the hotel - 3750 and driver 8000.

Now, I booked my trip for 58,000. I paid to driver 8K and hotel 3.7K. So total = 58K+8K+3.75K = 69.75K. After this worst nightmare, I had to cancel my trip because I had no other option. If I wanted to go further, the driver was demanding more money (approx 5K more) and I was also not sure what if the agent has not made any payment to the next hotels as well.

I made all the video recordings of my experience with the hotel manager and with the driver. Please watch these below videos. I sent emails, calls, and so many messages to TT but from their side, not a single person solved my query. So, if you want to have the worst nightmare of your life, and want to spoil your trip then you should go ahead with TT.

Detailed video - https://youtu.be/ieks12dNba8

P1 - https://www.youtube.com/watch?v=yVF3XwaXM7M

P2 - https://www.youtube.com/watch?v=qPieYPpwlxw

In conclusion, I would not recommend TravelTriangle to anyone. They have poor customer service and do not take responsibility for their mistakes. It was a terrible experience, and I regret booking my trip through them.

Hey there,

I just wanted to share my experience with Travel Triangle and the agent they recommended for my recent trip to Thailand.

First off, I have to say that I was pretty disappointed with the way things went down at Hotel 1, The Marina Phuket. When we arrived early in the morning, we were told that we couldn't check in until 2PM, even though I was never informed of this beforehand. When I called Harpreet, the agent, she told us to just roam around in the hot sun until then. It was really annoying and tiring after a late night flight. I had specifically asked Harpreet to arrange for honeymoon decorations and my wife's birthday celebration, but none of it was done and I had to take care of everything myself. The hotel itself was good, but waiting 4-5 hours to check in is just not acceptable.

Then there was Hotel 2, Aonang Paradise Krabi. When Harpreet suggested this hotel, I told her that the reviews and photos I had seen weren't up to my standards. But she insisted that I take it and even after I asked her to change it a few weeks later, she kept pushing me to keep it. The experience was horrible. The rooms were dirty and the towels were stinking. We had to use our own towels for daily use and only used one of theirs for the beach. The hotel was definitely not suitable for couples and was too shady at night. My wife was scared to walk alone at night.

Finally, there was Hotel 3, Pratunam Pavilion Bangkok. The hotel seemed decent, but the AC wasn't working properly and the TV wasn't working either. I'm currently sitting here at 10:49 PM with a technician trying to fix the AC. It's not my job to do this on my honeymoon.

Overall, I'm leaving Thailand with a terrible honeymoon experience and I'm not sure what Travel Triangle can do to compensate for it. I paid 76k for this trip and I don't see any value in booking with them again. Maybe the agent recommendation was bad, but either way, I'm just really annoyed.

Thanks,
Manmohan

I recently booked a Sikkim trip through Traveltriangle, and opted for a package from Unexplored Trip - https://unexploredtrip.com. Although the package was pricier than others, we believed that it would provide us with everything we needed for a hassle-free trip. However, we soon discovered that this was far from the truth.

The signs of bad service started as soon as we reached the airport. Our cab driver told us that he would arrive in 5 minutes, but we ended up standing in the sun for 2 hours. Although the cab service was decent overall, this experience left a bad taste in our mouths.

The hotel rooms that were allotted to us looked great on the itinerary, but when we arrived at the hotel, we were shocked to find that they were in horrible condition. The customer service person told us to adjust on the very first day of the trip, which made us regret booking this service in the first place. After a lot of calls and chats, they finally shifted us to another hotel, but this came with a struggle of waiting and traveling again at night in negative temperatures.

On the third day of our trip (Lachen), we were supposed to stay at an amazing hotel as per the itinerary. However, when we reached there, we were sent to some other hotel, which again sent us to some other hotel. Finally, they assigned us an empty hotel in a place with no person at reception, no hot water, a broken toilet, no wifi (had no network), no proper water pressure, no lock in the door, and a single blanket. A young helper/cleaner in the hotel, who had joined a day ago, said "It's my first day, I don't know anything". It was a horrible experience to stay there, and no one was picking up calls to even help. We were stuck at this place with a negative temperature and horrible service, feeling trapped and helpless.

The hotel experience was terrible, and they didn't provide anything as per the itinerary. The support we received was equally bad, with people switching off their phones, blocking us, and not picking up our calls in times of need. Instead of helping, they would say, "What can I do sir, it's peak time?" They didn't stick to the itinerary but told us that "you could have taken the better package". On insisting to stick to the package, they gave random reasons for why they couldn't do it. They even raised their voices just because we were not ready to "adjust" to whatever they wanted.

Overall, I would not recommend anyone to take this service. It was an unprofessional and horrible experience, and they basically lied about the itinerary and didn't deliver as promised.

We had a trip to Sikkim last year which we booked through Travel Triangle. It was a 7-day trip through the vendor Golden Vacations. Unfortunately, we faced a lot of issues during our trip. Firstly, our trip was changed due to some climate issues, which is understandable. However, we were not informed about the changes until the respective dates of the excursions. This caused a lot of inconvenience for us.

We had booked all non-veg meals, but when we reached there, we were served only veg meals. We discussed this issue with Tamalika from Golden Vacations, who suggested that we buy our own meals and the money would be refunded. However, the vendor did not keep their promise and did not refund the money.

We also faced issues with the NathuLa pass charges. Due to poor communication between the Golden Vacations team, the pass could not reach us on time, and we missed the pass timings. We were not refunded the money for this either.

During the duration that we were supposed to travel to Lachung, we were asked to go to Namchi instead. When we reached Namchi, we found that our hotel was a lodge, which was not suitable for our family. We were then asked to go to another hotel, which was a very shady hotel with a reception that was a bar with drunk men sitting around. We did not feel safe there and did not roam around much in Namchi.

On our last day, we confirmed with Tamalika if we had any further payments to make, and she confirmed that we did not. However, the next morning, our hotel asked us to pay an exorbitant amount of 15k, which we had not been informed about. The vendor had also asked the driver of our car to hide from us, which made it difficult for us to check out or go back home. We were forced to pay the amount, and the vendor did not help us find a cab or an ATM to withdraw the money.

This kind of behavior towards a decent family with aged people was a horrifying experience. We were abused and harassed, and it made us cry and forget about the trip. We communicated with Golden Vacations through their email id, but they did not provide any satisfactory response.

We would not recommend Travel Triangle to anyone, and we will not book through them again. The amount of harassment we faced during our trip was unacceptable, and we hope that the vendor and Travel Triangle take responsibility for their actions and improve their services.