Menu
For Business Write a review File a complaint
CB Hotels and Accommodations RIU Hotels & Resorts paid initially for reservation and was charged again the day of arrival
RIU Hotels & Resorts

RIU Hotels & Resorts review: paid initially for reservation and was charged again the day of arrival 1

V
Author of the review
10:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On May 25, 2024 I placed a call to book through Priceline for hotel and flight reservations (bundle package) for a trip to Montego Bay, Jamaica for July 1 thru July 5th. All the information was given for the guests which was my son and his companion, costing $1356.12 However, there was an issue with the DATEs ONLY that they keyed in, which was July 2 thru July 5th. Once I saw the error I called and shared the mistake and told them to make the necessary changes with the reservation…. the names, the flight and the resort where to stay the same. So in the process I had to cancel, rebook with payment, and days later received my refund. However, that’s not what happened, they keyed in only his first and middle name. My son was traveling internationally with a passport and vacationing at the Riu Adults, Montego Bay, Jamaica. Only Resort for his stay. Upon arrival he was not able to check in because Priceline did not put his last name on the itinerary. From that moment on the resort would n... f $1356.12 is what I’m requesting as a charge back, because all parties were paid initially. Priceline and Riu are partners and the issue is on their end, I could not change or key in the information all by myself, neither of them would make an exception when flight details showed a full name. It never occurred to me that Priceline altered the names when they did the rebook was for DATES only. When one travels out of the country everything has to match, but upon arrival at a resort to put a customer through all that aggravation is traumatizing. The businesses had us pay twice is fraudulent especially when there were no other options given. I have reached out on prior occasions and have been ignored. Attached is documentation to show all that was done. Although this is being submitted now, I was unsure what to do after I was given the runaround from both parties. Thank you for looking into this matter for me as I await your decision with the utmost thoroughness and fairness.

Claimed loss: $1356.12

Desired outcome: Please refund the above amount and apologize for the inconvenience you caused.

Confidential Information Hidden: This section contains confidential information visible to verified RIU Hotels & Resorts representatives only. If you are affiliated with RIU Hotels & Resorts, please claim your business to access these details.

View 0 more photos
1 comments
Add a comment
A
A
A. Murphy
Aug 26, 2024 4:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

RIU Hotels & Resorts sure knows how to complicate a vacation. You did everything right, yet somehow, your son’s last name vanished into thin air. Instead of soaking up the sun, he got stuck in a paperwork nightmare, thanks to their mess-up. Paying twice for their mistake? That’s just adding insult to injury. Sounds like you’re ready to fight this one all the way.

  1. RIU Hotels & Resorts Contacts

  2. RIU Hotels & Resorts phone numbers
    8800 100 6350
    8800 100 6350
    Click up if you have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number
    25%
    Confidence score
    Russia
    +34 902 400 502
    +34 902 400 502
    Click up if you have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 27 27 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 22 22 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number
    10%
    Confidence score
    Spain
    +34 871 966 296
    +34 871 966 296
    Click up if you have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number
    Spain
    +54 800 444 2021
    +54 800 444 2021
    Click up if you have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number
    Argentina
    +61 800 669 201
    +61 800 669 201
    Click up if you have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number
    Australia
    +43 800 8866 8277
    +43 800 8866 8277
    Click up if you have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number
    Austria
    +55 800 892 3280
    +55 800 892 3280
    Click up if you have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number
    Brazil
    +1 (866) 845-3765
    +1 (866) 845-3765
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number
    Canada
    +56 800 835 126
    +56 800 835 126
    Click up if you have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number
    Chile
    +57 800 752 2201
    +57 800 752 2201
    Click up if you have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number
    100%
    Confidence score
    Colombia
    506 2681 2350
    506 2681 2350
    Click up if you have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number
    Costa Rica
    +593 800 000 039
    +593 800 000 039
    Click up if you have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number
    Ecuador
    +33 811 655 273
    +33 811 655 273
    Click up if you have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number
    France
    +49 800 723 4360
    +49 800 723 4360
    Click up if you have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number
    100%
    Confidence score
    Germany
    +502 800 835 0350
    +502 800 835 0350
    Click up if you have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number
    100%
    Confidence score
    Guatemala
    +91 800 031 0011
    +91 800 031 0011
    Click up if you have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number
    India
    +39 800 976 304
    +39 800 976 304
    Click up if you have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number
    Italy
    +1 (876) 940-8019
    +1 (876) 940-8019
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number
    Jamaica
    +352 80 024 812
    +352 80 024 812
    Click up if you have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number
    Luxembourg
    +230 650 4209
    +230 650 4209
    Click up if you have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number
    Mauritius
    +52 800 225 5748
    +52 800 225 5748
    Click up if you have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 11 11 users reported that they have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 4 4 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number
    47%
    Confidence score
    Mexico
    +507 282 0460
    +507 282 0460
    Click up if you have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 3 3 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number
    Panama
    +595 800 521 0023
    +595 800 521 0023
    Click up if you have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number
    Paraguay
    +51 80 054 881
    +51 80 054 881
    Click up if you have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number
    Peru
    +48 801 080 996
    +48 801 080 996
    Click up if you have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number
    Poland
    +351 808 780 809
    +351 808 780 809
    Click up if you have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number
    100%
    Confidence score
    Portugal
    +27 800 981 824
    +27 800 981 824
    Click up if you have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number
    South Africa
    +41 800 723 436
    +41 800 723 436
    Click up if you have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number
    Switzerland
    +598 405 210 121
    +598 405 210 121
    Click up if you have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number
    Uruguay
    +58 800 100 4916
    +58 800 100 4916
    Click up if you have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number
    Venezuela
    +44 870 099 0935
    +44 870 099 0935
    Click up if you have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 24 24 users reported that they have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 7 7 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number
    55%
    Confidence score
    United Kingdom
    +1 (888) 748-4990
    +1 (888) 748-4990
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number
    United States
    More phone numbers
  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 06, 2024
RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category