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Love to visit RIU Resorts. Not our first time at a RIU but overall the RIU Paradise Island experience was good. We take these vacations to be in the pool, get some sun, meet people and relax. Well on day one February 14th, 2024 the pool was warm and amazing. But for the next 5 days on our 8 day stay the pool was cold, and not able to get in. And this wasn't just me, several people tried to get in and immediately went back out. I reported it to front desk and they said the heater was not working due to failed part.
I understand things happen, but I also understand that I paid for a vacation with a pool that was warm enough to swim in. There were all kinds of rumors going around with the guest of what the issue was, think everyone was told something different. I would like to see RIU Resorts, give me some free days either back at Paradise Island or another RIU property. I do hope you take this into consideration and freely return some stay credits at RIU Resorts. My wife and I love to travel and again not our first stay at RIU. This visit was from February 13th to the 20th, 2024. Your staff was very accommodating but had no liable excuse for the pool being COLD.
Your time and consideration would be appreciated.
Michael Ostransky
Papillion, NE 68046
[protected] [protected]@timmerman-feeding.com
Claimed loss: 5 days being pool side due to COLD water, heater not working. We were on an 8 day vacation to RIU Paradise Island, Bahamas February 13th to February 20th , 2024
Desired outcome: Alllow us 4 - 5 days on an 8 day RIU vacation package on our next trip.
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Hi Michael,
I saw your review about RIU Paradise Island and the trouble with the cold pool during your stay. It's disappointing when key vacation features like a warm pool aren't available, especially when it's a major reason for choosing a resort. It's not unheard of for hotel amenities to run into technical issues, and it seems this was the case with the heater during your visit.
For any future stays, a good tip is to check in with the front desk regularly for updates on repairs, and see if they can offer alternative comforts or amenities. When I've faced similar issues, asking for an expected timeline for the fix and staying in touch with hotel management proved useful. It kept me informed and sometimes led to additional compensations or perks.
Regarding compensation, it's fair to ask for some accommodation due to the inconvenience. I would recommend reaching out to RIU customer service directly or through their website contact form, explaining the situation clearly, and mentioning how much you enjoy their brand. Often, loyal customers like yourself are valued, and they might be willing to meet your request for additional stay credits.
Hopefully, RIU addresses this swiftly for you so you can look forward to your next poolside relaxation. Good luck, and I hope your next trip is fully sun-soaked and warm!