Reliance India Mobile (Prepaid)fake statements, poor customer service!

J
This review was posted by
a verified customer
Verified customer

I have recharge my Reliance mobile from HDFC Net Banking, said amount has been deducted from my bank account but i have not received Top-up amount in my mobile. When I have inquired about the same with Reliance Customer Representative they had denied saying that there were no such transaction happened on that respective date. Even they are not ready to note down the complaint for the same.

They all are getting training to make Fake Statement saying that "Our System do not showing any such transaction". Just Guess if there system showing wrong transaction, think about there representative, how could they says correct statement.

Responses

  • Hi
    HITESH CHORDIA Apr 12, 2011

    very poor mgmt of cust. care executives ...they doesn't receive the call...i experienced that...

    0 Votes
  • Sr
    srikanth Maringanti Dec 03, 2010

    I am using Reliance Mobile for last 6.5 years. That time I purchased Instrument at Outside (the shop is used to sell Mobile Instruments along with connections of AIRTEL, RELIANCE etc., ) Mine is Prepaid. That time it self I gave my ID Proof along with Photograph. After 3 years I got call from Customer care saying that I need to submit CAF form. It seems that how reliance back office people are working. The next day it self they deactivated my outgoing connection. Then I went to reliance web world again I submitted my ID Proof along with one more photograph. After 48 hrs my outgoing is activated. Recently I got anonymous messages saying that my CAF is incomplete. Then I called Customer care to check what documents they really need. Surprisingly my mobile number is registered with some other guy. Even after submitting my CAF form for twice in 4 years these people have not done any updations. Seems that how lazy these people are. Then I went to Reliance Webword at Himayatnagar, again submitted ID Proof and one more photograph. Its a shame thing that these people have collected my ID Proof thrice in 6 years. One fine morning got message saying that my outgoing service is barred. I called customer care. What we can expect from worlds worst customer care!!! We don't have any information regarding your CAF, go and contact the place where you submitted your CAF. Again I went to Reliance webworld. The guy asked me to go to reliance headoffice at ABIDS. Moreover the guy (they called TL) advised me to take left and right for customer care service people. It indicates that there is no communication between customer care and reliance webworld. Its very bad. I frustrated and called customer care surprisingly the girl ( I could not remember her name) but she is so helping.) immediately send one message to me and told me that my outgoing will be activated with in 12 hours. But this time they worked very fast and activated my account with in 2 hours. Just now I called customer care and asked whether my mobile number is registered with my name or some others. They said still it is with some other name. Again and again I have to submit CAF's to reactivate my outgoing connection. This is what I understand from reliance webworld. I request higher authorities please look into this matter and do needful.

    Regards
    Srikanth.M
    Hyderabad

    0 Votes
  • Ri
    Ritesh Verma Oct 17, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir/Madam

    Subject: SMS Packed activated but sms amount chargeable without any previous alert.

    I m Ritesh Verma from Lucknow, I want to complain of RIM Mobile company because of the rim company without previous notice cut the sms amount although I have already sms pack activated today “DUSSEHRA” festival on 17/10/2010, if the sms pack blocked today then RIM company inform us but I have not received any cut rate msg,

    I request to please the rim company my sms amount refund.


    My RIM No. :[protected](SMS cutting Amount 8/-Rs.)
    My Brother No. :[protected](SMS cutting Amount 6.50/-Rs.)
    My Sister No. :[protected] (SMS cutting Amount 7/-Rs.)
    My Friend No. :[protected](SMS cutting Amount 12/-Rs.)


    With regards
    Ritesh Verma
    [protected]
    L2/1, Sec-F, LDA Colony,
    Kanpur Road, Lucknow
    [email protected]

    0 Votes
  • Za
    zafru Oct 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i wnt my call detailes of my pnone no is [protected] so plese sen to my detail s of call on my e mil id is [email protected]

    0 Votes
  • Kh
    Khem Raj May 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Hello team

    This is in regard to Compalint No. [protected]

    I am using RIM CDMA phone [protected]. Handset: LG 3510.

    I m not having proper network coverage at my Residential place at H.N0:232 Kishangarh, Manimajra-160101 (near IT PARK, CHD)

    Situation is worst when I call from home itself I face atleast 5 call drops Due to N/W unavailability (in one Single call of 5 minutes). Same can be validated from your CDRs

    I have made Complaint in Rel STore Sector 9 on 25th of MAY, Complaint No is [protected], my utter surprise nothing is been done on that, the problem is not that big for a telecom giant like Reliance to resolve.

    I am surprised to know that Chandigarh is Blue carpet city as far as Coverage is concerned ???

    At many occasions I've also spoken to your customer support however nothing has come from them apart from the fake promise.

    Request you to get Resolve this Issue ASAP.

    0 Votes
  • Vi
    vishalini May 17, 2010

    sir, there is a big network problem in my area :-bhikhanpur, bhagalpur, bihar.please solve it as soon as possible otherwise we have to change the connection...

    0 Votes
  • Sd
    SDLFKPKLTY Apr 22, 2010

    HI MY PHONE NU9510446348 MAI NE CALLATUNE CHALU NAHI KI FIR BHI MARA BALANCE CUT GYA COMPANY VALE MUJE APNA BALANCE VAPAS CHA HI ABHI PLES ZAL DI MERI HELP KARO.

    0 Votes
  • Pr
    pradeepdi4u Feb 10, 2010

    Its worst service provider. Please dont take any REL products.

    0 Votes
  • Na
    Nayandas Jan 25, 2010

    i have retained a number on 18/1/2010.but my outgoing call fesility is still disabled.i askes the customer care for help they suggested me to submit my documents in reliance outlet.i have submitted documents in The Reliance Mobile store
    chakdaha and The Reliance Mobile store
    Ranaghat on 19/1/2010.but my outgoing call fecility is still disabled.my details is given below
    Mobile NO: [protected]
    Name : Chandan Das
    D.O.B:28/06/1985
    Son Of: Biswanath Das
    address: Purbachal, 3 Airport, North 24 pgs, kolkata-700136
    please take necessary action to solve my problem.
    alternative No:[protected]
    Email:[email protected]

    0 Votes
  • 09
    09608304324 Jan 08, 2010

    I AM A PREPAID CONSUMER AS NO.[protected] SINCE 2 AND HALF YEARS . SOME TIMES ITS SERVICE BECOMES VERY POOR . IN THE LAST MONTH I HAD TALKED WITH YOUR CUSTOMER CARE FOR CUTTING 30-40 RUPPES WITHOUT DOWNLOADING ANY MUSIC OR SONGS. IN THIS MONTH ALSO CUTTING 40/ RUPEES WITHOUT ANY LOADING. WHY IF THIS SERVICE WILL BE CONTINUE NO. WILL BE DEAD AND A WRITTEN COMPAINT WILL BE SENT TO YOUR CUSTOMER CARE OR ATHORITIES. IF YOU SEE THES MESAGE PL REVERT MY 40/ RS. AND NOT DO LIKE THIS WITHOUT ANY DOWNLOADING. THANKS

    0 Votes
  • Te
    tembu Dec 25, 2009

    i wnt my call detailes of my pnone no is [protected] so plese sen to my detail s of call on my e mil id is [email protected]

    0 Votes
  • Bi
    BIRENDRA KUMAR Dec 16, 2009

    FINAL GOOD BYE FROM RELAINCE INDIA MOBILE

    AFTER FEELING MUCH LOSS OF MONEY, I AM GOING TO LEAVE THE RIM MOBILE .
    ALWAY THEY MADE DEDUCTION FROM MY A/C.
    MY MOB NO. IS [protected]. AFTER THE ENDING OF CURRENT BALANCE I WILL DESTROY MY MOBILE.

    THANKS & GOOD BYE.
    YOURS
    BIRENDRA

    0 Votes
  • De
    Devaraj Oct 07, 2009

    i am using cdma pre paid service for the past 4/5 years. Yesterday i have a balance of rs 108 main balance and rs7.89 as promo balance and one local minute at this juncture i sent a sms to 51234 seeking pnr status for [protected] i did not get the replay till i send this email. But i have been deducted 3 rs for the above sms from my main balance and not from local minute or promo account . meanwhile my promo and local minutes offer expires on 06/10/09. why you have deducted for not answering, from main balance. please credit rs 3to my account after verifying and answer
    Thanking you
    R Devaraj
    [protected]

    0 Votes
  • Sa
    saurabhsbh17 Jun 28, 2009

    please send me call detail of my cell number [protected], my mail id is [email protected]

    0 Votes
  • Ku
    Kumar Jun 11, 2009

    please send me call detail of my cell number [protected], my mail id is [email protected]

    0 Votes
  • Ar
    archana tiwari May 21, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I have recharge my Reliance mobile with Rs 49/- for R to R free night calling (11:00 pm to 6:00 am) but there is no free call at night my no. is [protected] please help me and activate this plan to my cell.

    0 Votes
  • Sa
    sameer May 10, 2009

    Hi,

    On my mob no [protected] I am unable get incoming and outgoing .I already submited all the original documents please make a solution for this problem.

    For any further inquiry you can contact me on [protected].

    Or mail me on [email protected]

    Thanks and Regards,
    Sameer Dhankhar.

    0 Votes
  • Sh
    Shubham May 07, 2009

    [protected] is My Connection is prepaid. i want to convert it pri to post, and requested in my nearest webworld since 27-04-09. after full verification my connection is not converted. WHY?

    0 Votes
  • De
    Deepanshu Mar 04, 2009

    please send me my fwp no incoming call detail [protected] my mail id is [email protected]

    0 Votes
  • Al
    alaka s gole Feb 02, 2009

    I HAVE USE RELIANCE MOBILE BEFOR TWO YEARS MY ACCOUNT IS PREPAID BUT NOW MY CONNECTION IS DISCONNECTED FROM LAST DEC2008
    MY FCC ID :- BEJRD2330
    S/N :- 512KPDT0642162
    RSN NO :- RLGHS1011265619 RCI
    MODEL NO :- LG RD2340
    MADE IN KOREA
    MY MOBILE NO :- [protected]

    0 Votes
  • Pi
    piyush Jan 26, 2009

    how to get call details of my mobile number
    piyush dubey

    0 Votes
  • Aa
    Aamir Dec 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i want free local reliance to reliance call code...pls my activate shortly and my mobile number is [protected]...




    THANKYOU

    0 Votes
  • Ch
    Chetan Karmore Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear sir,

    We have a prepaid connection cell no [protected]. From now a days our balance of this number showing in Minus amt(-).

    Pls do the needful...

    Expecting your quick revert on this.

    0 Votes
  • Ra
    ramdasvhetam Nov 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have prepaid connection.
    cricket scoring massage i don't want
    and my balance also less every recharge.
    plz. cut my mobile other massage facility.

    0 Votes
  • Sh
    sharvan soni Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    network

    0 Votes
  • Sh
    sharvan soni Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    network problem

    0 Votes
  • Sh
    Shana Nov 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please tell me the reasion why I am unable to call any one from my cell. my cell number is [protected]. Kindly solve the problem as soon as possible.

    0 Votes
  • Mo
    mohd osama Nov 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,
    I purchased reliance mobile 26/10/08 and submited full document to shop keeper after 2 days use my mobile cut my outgoing call so i called to your call centere number he told not gave my document so iagain submited my full document again after 2 days cut my incoming call so i goes to your web world but she didnt took my document she said i didnt no your document you go to shop keeper and again submit full document my mobile number [protected] please check my complain & activet my number i am very unsutisfy your service

    0 Votes
  • Ch
    Chandra kant Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It is highly disgusting that such a big organisation is behaving like a bagger. Inspite of my repeated reminder just for money you are not stopping disturbing me by sending unnecessary message on my mobile [protected].Just stop sending unnesessary message to me.Pl do not disturb me.The validity has just expiered. Why should I continue with you if you are un necessary disturbing me by sending any message for which I have never made any request. If you require any money I will pay to you for nothing. As many time I have requested you not to disturbe me but It is surprising you are sendingh unnesessary message on my cell. Pl provide me the person to whome I should meet in person in the matter. I need only Incoming-outgoing call service and NOT anything else.

    0 Votes
  • Ga
    GAURAV SAXENA Nov 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Whenever i call with custmor care officers of reliance prepaid connection, then i found that they are all not care any body prestige. they don't talk in formal language, so please check this matter and give me a solution.

    0 Votes
  • Mo
    mohammad unush Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i, m sing Rim prepaid from last two years but today my services are bard, i, m not able to call utter at your coustomercare so please open my services as soon as possiable

    0 Votes
  • Mo
    mohammad unush Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I, m using RIM prepaid from last two years my no is9305829207 today is my services bard fromyour side plese reopen it as soon as possiable

    0 Votes
  • Am
    Amaresh kumar Oct 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Respected sir, This is inform to you that my mobile no: [protected] is getting news. But I have no use to news. I requested custmare care but nobody take any serious action regarding it. I am a student i cannot afford this kinds of expanditure. So please close my news facility in my mobile. If you don't do so may be I close my mobile.  Please grant my request. And make me tension free.   Bachcha ko bacha ligiye, nahi to gharwale mobile dena band kardege.          Yours suffering custemar             Amresh kumar

    0 Votes
  • Ra
    RAVI KHERA Oct 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I recieved Confirmation message from ur side.Service get deactivate for one day.Now amount get dudcted everyday from my account.After registration of my complained having complained No no action has been taken regarding my complained.I think there is no Customer Care in Reliance.I dialy call at your call center but they not give me the postive response regarding my complained and disconnect there phone during the call.Kindly take immediate action early as possible otherwise I forwarded my complained to the consumer Forum.

    ravi khera
    [protected]
    [protected]

    0 Votes
  • Ra
    RAVI KHERA Oct 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I m using smart prepaid connection from last 3 years.I activate my Hello Tune.After deactivation of My Hello Tune 12-10-2008 I recieved Confirmation message from ur side.Service get deactivate for one day.Now amount get dudcted everyday from my account.After registration of my complained having complained No no action has been taken regarding my complained.I think there is no Customer Care in Reliance.I dialy call at your call center but they not give me the postive response regarding my complained and disconnect there phone during the call.Kindly take immediate action early as possible otherwise I forwarded my complained to the consumer Forum.

    ravi khera
    [protected]
    [protected]

    0 Votes
  • Ki
    kiran kumari Oct 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i m a regular subscriber of relience prepaid since last five years. my location is too much disturbed due to network which is located in bihar state ( city- warisaliganj, dis- nawada, pin-805130) i am fade up with the services provided by relience in my locality. i am facing a lot of damages due of business concerns. so i request you to rectify the concern in my locality.
    sincerely
    kiran kumari

    0 Votes
  • Su
    Suraj Upadhyay Oct 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello Friends,

    I am Suraj. I have a RIM Prepaid Connection. Who has been started on dt 16 Oct 2008, but you told to me that we are give to 1200 Min Free Talktime on Reliance To Reliance on Local Call but I have not get any message for this matter at yet time. So please cheak my connection for this matter.

    I hope you are cheak my connection and you will do right action.

    Your faithfully


    SK Upadhyay

    0 Votes
  • Ga
    GAGANDEEP SINGH Oct 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    MY BALANCE GOT DEDUCTED EVEN IF I HAD NOT MADE ANY CALLS ... I HAD AROUND Rs. 45 WHICH PERIODICALLY GETS LESS BY ITSELF EVEN IF I M NOT MAKING ANY CALLS. I HAVE GOT 3 CONNECTIONS ; IDEA, AIRTEL N RELIANCE... ONCE I MADE A CALL ON A REL NO.(REL TO REL WAS FREE) STILL THE BALANCE DEDUCTED AND THE VERY SAME MOMENT I MADE ANOTHER CALL AND AFTER THE CALL.(REL TO REL WAS FREE) OF ABOUT 1 MIN THE CALL GOT AUTOMATICALLY DISCONNECTED GIVING ME A MESSAGE THAT I HV NO BALANCE LEFT ... IS REL CHARGING Rs. 4 A MIN FOR A LOCAL CALL TO THE CUSTOMERS AVAILING THE 496 ALL INDIA REL TO REL FREE PLAN... THINKING OF FILING A CASE AGAINST THE COMPANY!!!

    0 Votes
  • Bu
    bunty Oct 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i want the incoming calls details of a number [protected].date-[protected] till 03-10-2008 .can any body email me on [email protected]

    0 Votes
  • Pr
    praful Sep 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my phone display error :-

    defheap_free:
    ewDefHeap. c 12

    0 Votes

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