Hi, I was using reliance postpaid mobile in Bangalore with the handset LG6130. I had taken new mobile and connection due to coverage problem of reliance.
So in the first week of August, I called up customer care and told that I want to disconnect my reliance connection and get my mobile relieved from the same number.
In two days they disconnected my connection so that I am not able to make any incoming or outgoing calls.
I told I want to use that mobile in Kerala with a different number for my father. So the customer care people asked me to fill an cancellation form from the web world. On 18th August, when I went to Brigade Road Web world, the executives were not that friendly and told us that server is down and they cant update then.
Actually I am not interested in mentioning their attitude in this mail. Finally we went to IndiraNagar Reliance Webworld on the same day, where also there was kept a board "SERVER DOWN".
But since I spoke very tiredly and all, he collected the balance amount I have to pay and updated in the server for the cancellation or the deactivation of the number from the handset on 18th August and told that the mobile can be used with any numbers within 10 days.
Since after 10 days also the mobile is not deactivated from that number, I called up customer care, they told to check with web world. I went to webworld at Forum, Koramangala. They told they cant do anything from their side, because the request is already placed and the deactivation has to be done from the top management side. If anything is there, asked me to contact the customer care people.
Again I called up customer care and they told they don’t have anything to do from their part, check with the webworld.
Till today, 14th September, the mobile is not deactivated with that number and is not able to use a new number in that.
The customer care and webworld people are playing pranks on me and nobody is deactivating the existing number also.
My father is not able to use that mobile also.
Now what shall I do?
While taking connections, executives will come behind us, but in order to deactivate a number, they are making fool of people.
If it was a GSM phone means, we could have thrown out the SIM and replace with a new one.
Reliance people are taking advantage of this.
Now where I have to go to get it deactivated and use my mobile.
Someone please help me.
Shiva Traders WWE,S.C.O 53 Madhya Marg,Near Pizza Hut,Sec 26,Chandigarh is a franchisee of Reliance Communications. In June this company had sold an USB datacard with a postpaid number of an area that did not come under their cluster. Due to this reason I was unable to connect for over a month... but still got a bill of over 2000, I have spent Rs 4000 to buy the USB, 1500 for the postpaid number... have not been able to connect till date, the owner Atul Sharma after making false promises to correct his mistake by changing my postpaid number into a prepaid now refuses to take my calls. I'm unable to change my number or use this Datacard. This amounts to swindling your customers.
I have reliance platinum unlimited plan 1500 Rs monthly my no is [protected] but i am getting bill 3000 rs and i contacted to all web world darya ganj and also in customer care but no response like web world is saying whatever we make bill you have to pay. It's terrible!
This reliance is really a un-professional (like their owners) company, totally SETHIYA type and lousy idiot...
This is bring to your kind notice that several times I have complaint over telephone to customer care regarding Indoor Tower problem. They note my complain and say that now after your complain this is our problem to how can it be solved. But a month after month past, no fruitfull result has yet been resolve.
So, you are requested to look into this matter and take suitable action as early as possible to solve my problem accordingly.
I had a Reliance Handset Cell Phone Nokia 6225 with number [protected]. Due to water lodging my said hand set got non functional. Being beyond economical repair, I did not get my set repaired and decided a buy a new handset. I procured a new Reliance Classic 702 Hand Set (RSN Number : RLOHSC000562924) from Reliance webworld Gallery, Miraroad(E) on 25 August 2007, Saturday at 2000 hours. At that time, I was assured by the Reliance Communication Staff that you will get your number [protected] activated on new handset within two hours.
Till then today is the 6th day, but my number has not so far been activated on my new handset despite my repeated physical visits to Reliance Webworld, Miraroad (E) as well as repeated telephone calls to them. Each time they told me that there is a problem in their network. Due to non activation of my number I am facing a lot of inconveniences.
Last month I had recharged my account with Rs 777 E-recharge which gave Rs 692 talk time and 1 year validity...
The telephone service of Reliance india call has been shut off for the 4-5 hours on weekend (August 19 2007) on peak hours. The miserable thing is they also shut the services of the costumer service, its annoying that the call to costumer service number would automatically switches off after 10 seconds. What the hell is this? I had to make an emergency call tried desperately for three hours. Finally i have to open another account to call india. I hate this service.
When i called the customer service after 8 hours, they have only sentence to say that the problem is now rectified. Its non-sense. Who cares if the service is rectified after a long time. I was really pissed off whole day.
I terminated my post-paid reliance base connection number [protected] on 06/12/2006. I returned the set and made the full and final settlement at 40,Community Center, Basant Lok, Vasant Vihar, New Delhi-110057.
Now, all of a sudden I am getting unpaid bill reminders from Reliance Infocom with even threats of show cause notice. Beware!
I had recharge my cell phone LG RD2690 with E recharge of Rs60. The 60 top up of INDEPENDENCE day offer in which Rs 60 talktime+60 local SMS is provided. But I got only Rs 45 as my talktime and no SMS.On contacting Customer care, they told that after 48 hrs, extra talktime+Sms will be included any how. But it is going to about 30+ hrs and nothing has happened.
I had taken a reliance data card for inter net connection on 3/8/07 (paid two months adv rental for platinum...
I had taken a connection of reliance data card on date 19-07-07 from the Web world at Hari Nagar, Jail Road, New Delhi. As address proof I gave my copy of my UTI Bank account statement, ID proof - Copy of my PAN Card, Pass port size photograph and Rs 3380/- Only.
This data card was taken a under a scheme of Toshiba Laptop purchase. I have also submitted the e coupon for the same.
I was told that under this scheme I will have unlimited web access for TWO months from the date of starting the connection.
After using this card for just 3 Days I received a message on my card no from reliance services that my outgoing services are barred. On asking at the webworld I was told that this due to negative report of address verification.
To my knowledge no one has come to my residence for the address verification.
Now I am loosing my free usage time at my cost. not only that I am suffering alot of loss of my work as I am in an IT company and my job involves a lot of mailing work which is totally jammed because of this problem.
Now the executive of web world are saying that I have to submit my complete paper formalities again and this will take another 4-5 days time minimum.
Who will now pay for the loss I am incurring due to all this problem!!!
I was using reliance Indian call for last 2 year and that time voice quality was very good and they use to be very fair in charging the amount for example in a different Calling card I have seen they charge even if your call was not successful, but now i am sorry to say their service has become poor so many time when I call India when call is also not through they started charging the amount. One time i called India my call was not through but they not only charged me for that call but my wholes prepaid card was used, showing that I have called for 20 min. When I complained this about company I got a reply that the call was mature.
I would to inform all of you that don't buy any reliance connection because they are cheating you. if you purchase Prepaid phone after 2 -3 days you mobile get disturb and Customer care Executive give no response (Web World or C.C. No.). other way when you get post paid Connection, They Send bogus bills and no response.
I am customer of RIM last 5 years. I cant hope that RIM customer care can treat so badly with me. Services of my RIM is resumed last 10 days without any information.
I contacted to my nearest Web World (Preet Vihar, New Delhi- 110092). Lady who entertaining customers told me that I have post your complain. Your complain will solve within 72 hours. When I revisited the Web World she told me " your ID prof and address is missing so your services is disconnected. Please resubmit documents." I submitted my ID prof and Address prof.
After submitting my documents I revisited to the Web World when my mobile services was not activated then she told me that there is problem with your mobile set please go Nokia Service Center to check.
I went there. they told me that your mobile phone is OK. Again I reported to the Web World that there is no problem in my hand set. They told me we cant do any thing cause with our end your service is working.
Result is that my mobile is still dead. Very rude, and irresponsible behavior of customer service!
I have bought Reliance classic 261 model on Sunday 10th June at authorized exclusive Reliance mobile cell phone shop, Borivali (E), Carter Road. I have been told that it will be activated within half an hour. At home I found that others can here me and I could not here others voice. I took one day off from my office duty on Thursday (14th June) and requested the shop staff to attend to it.
Though it is new mobile set and found to be faulty the shop staff made me to wait from 12.00 to 1.30 pm and then asked me to visit a classic service center at LIC colony at Borivali (W). It is far away from my place and I have to in search of its location.
The approach would have been to request me to deposit my phone and come and collect after 3 - 4 days or give me a replacement immediately and send the faulty phone back to the company - giving the details about the faulty phone.
Now I have to take one more day off from my office and visit the LIC colony and wait for the feed back.
It is a case just making customer unhappy about buying a reliance classic model 261.
Nowadays there is a big competition in the mobile hone market and who attends to the customer problems immediately will be a successful company.
Dr. G Prakash Babu
I mr. Mahendra m nandola hv purchased lg cdma lsi - 110 frm reliance infocom ltd, which was activated on 24/08/06. Delivery challan no. Im - 0736545 dated - 03/08/06. I alloted phone no. 022 - [protected]. Charging problem started from december 2006. I have complaint 2 reliance webstores ltd. Ghatkopar. They advised me 2 contact lg service center code no ino18460mub00132. I had contact tis service center on 10/01/2007. The receipt no. R100107013. They informed me that handset serial no. 509hhcs972683 was purchased on 30/12/2005. So it was out of warranty.
I have purchased the same through reliance infocom on august 2006. Which was activated on 24/08/2006. So my warranty period will b valid upto 23/08/2007. Reliance webstores ltd. Ghatkopar, had given instruction in writing on 24/01/2007, that handset is under warranty period.
Reliance sending me 2 lg service center and they are not accepting my complaint. Not telling 2 contact reliance web stores so 2 whom I contact now.
Mahendra m nandola
I bought the new Reliance connection. Next day, I called up Reliance Customer Care and asked them whether I can recharge the 875 STD Calling card using ICICI Internet Banking. They told me that I can make the payment using ICICI Internet banking and recharge the 875 STS calling card, When I recharged the same, my recharge amount was credited to main account instead of STD Calling Card account. I logged a complaint. It is since 9 days, and the issue isn't resolved yet. I don't think Reliance is capable to provide valuable service to its customers. After all, at last customer suffers not the company. they are only interested in making money and not concerned about customers satisfaction.
I had called Reliance Customer Care Several times but they always say the issue is on SOLVING STATE. I will never recommend anyone for RELIANCE MOBILES.
MY mobile no. is [protected] & no any bill pandig in fact i pay advance 600/- on dt 24-05-2006 company billing date is 12/06/2006 but from collection center continue call me in a day 6 to 7 calls for paid for bill evan local collection center also call me & i m paid my bill through credit card but company calling continue calling me. I don't know what can it is very panic i am disturb on my job also.
I am system administrator in mumbai education trust in nasik .
Please tell some suggestions!
I am using two smart numbers in shimla one is +[protected] and +[protected], i am sorry to say it is the worst, when i saw reliance brand name on smart i thought that it must be providing 3g service or at least edge but forget all these this company does not have their internet site and customer care people are hectic and stupid. They tell u their name wrong ask personal question and please don't be surprised they can shout on you also, signal quality is below poor, balance automatically deducts after 3 hours and no record of it even with customer care. Now you will definitely say that this is not our department but just tell where will a customer like me will go, he has no other option, i am just stucked in this connection called smart. If you people cant handle it then please shut down the company. I hope this e mail of mine will bring some light on smart issue. Please help all reliance smart customers. Save them from this smart!