Complaints to reliance
This is a complaint regarding poor cust service received from 2 advisors and 1 supervisor in customer care.
ISSUE: I wanted to set up a caller tune(Zindagi Ek Safar hai suhana- Code:5361116 from your internet but it did not work after 2 attempts. The first time I had sent this message(MT 536116 to 51234) I heard the song "aaya re aaya koi aaya re" on my phone and the second time" Zindagi ka safar hai ye kaisa safar") I called up customer care and spoke to an executive and a supervisor who could not even speak proper english and claimed that i have sent an incorrect message. When i told them to do the same from their phone - they disconnected the call.I called up again and spoke to a 3rd person who again parroted the same thing.I then asked for a supervisor but Neither did they reimburse the incorrect charges nor did they even check it up. It is reaLLY SAD TO SEE SUCH A PATHETIC SERVICE TO LOYAL CUSTOMERS.Saurabh Bhatt/ Chhaya/ Yogesh and Rajesh are the 4 people whom I spoke to and all 4 of them were pathetic. They didnt even knew how to speak English and were just parotting the same thing. The end resolution was charges can be checked only once I get the bill and at that time they would dtermine if they can be reversed or not and for the correct song I can try calling the number if SMS does not work. If i wish to escalate it further I can call the next day and speak to someone else. There was no higher authority available. When i enquired bat complaints procedure- Saurabh asked me to send a letter as he didn't even knew abt e-mail procedure.
If there is something which has not worked in your service- I would not appreciate the company charging us for that. Also being loyal customers for 4 years - This is the treatment that I received for a genuine issue which is highly frustrating and irritating.
A SUGGESTION TO EVERYONE: PLEASE DON'T GO WITH RELIANCE AS THEY ARE THE WORST TELECOMS I HAVE EVER COME ACROSS.
Reliance India Call has been having continuous problems with their website and there is no way to recharge an...
The relianceindiacall.com website is not accessible, I can not open the website, as well as when I called the...
I have WLL Conection i.e Landline wirefree from Reliance Communication and the InstrumentI m using is not having Modem for internet usage for which i have demanded them to change my instrument and for the same i have made the complaint in september 2006 and than againin june and jully and in august again but their is no reply only they say verbly that their is shortage of the instruments.as reliance is the big company it is very samefull to here so.
I brought an USB ZTE CDMA 1X MODEM from Reliance Mobile 10 days before from Reliance Mobile in Brigade Road...
I had cancelled the phone no. +[protected] in april-may 2007 in vasai road - west, maharashtra. Since then I have made numerous visit to the branch office. I was given termination no. - [protected] too.
Then I emailed on 25 sep 07 which I have pasted below:-
To [protected]@relianceada. com <[protected]@relianceada. com>
Date 25 sep 2007 20:36
Subject termination amount not yet paid !
Mailed-by gmail. com
Termination no. : 4994 9993
I had cancellled my rim no : [protected] way back in april/may this year. After making several trips to the branch office in vasai road, I was told that the draft would come after 3 months.
Till today I have not received the termination amount of rs. 500, plus rs. 300 which I had paid extra.
then I emailed this on 29 oct 2007 :—
To [protected]@relianceada. com <[protected]@relianceada. com>
Date 29 oct 2007 14:37
Subject re: termination amount not yet paid !
Mailed-by gmail. com
On 25 sep I had sent this email but I did not get any response. Then I personally contacted the officer at vasai road branch in the first week of this month, she again forwarded the complaint and assured that the cheque for termination amount would come to my address.
Now again one more month has passed without any response from your side.
It seems that you all are only interested in giving new phone connection by taking advance money but when it comes to returnng the amount due for terminating a phone connection you don't give a damn care about it.
I have made at least 10 visit to reliance branch in vasai - west.
Mobile : +[protected]
The most deplorable thing is that the company does not bother to reply also.
My mobile no. has been restricted from all services instead of all payments being done...... because of...
Its been worst supply chain , No web world having any WLL
instrument to replace the old one . where as for new connection they have . i am been trying for one week .
After that customer care assuring to give a instrument i have not got that . They are available for high price through
some local shops as web world not having the stocks .
If company are not able to supply or have a stock of instrument its better to discontinue or not to promote this service .
Since 07.07.2004, I am a prepaid mobile customer of reliance india mobile & my mobile no. Is [protected]. But...
Reliacne India call services are becoming poor day by day.
1. Many days, their system got jammed and does not pick up the calls.
2. The voice quality has reduced a lot.
3. Some days, the line is getting disconected frequently. The pity is when you try to make a call again, you get a message that the service is busy in this line. Alas ! The computer has not released your line and the meter is just running. You try call customer service, the call keeps ringing.
I was trying to register in AIRTEL site. Kudos ! The site does not allow me to register and keeping error message. Very poor quality web site.
When is India going to improve despite claiming that they have a big brain power?
I moved in 2005 and transferred my the account to new phone number but these idiots forgot to make changes. I tried to call their number [protected] and only way to access these stupids is the phone number and pin. and once that does not match then the phone call is terminated. There is no way to tal to any customer service person. This typical ### Indain attitude. Indian business men wants to global with this shiity customer service attitude. There are dime a dozen phone companies.
I filled my form on 25 Sept 2007 for migration from Reliance Powersurfer to BroadNet till date the same is not done.. i have made several calls to helpline and was bluntly told please don't call us for technical issues.... the numbers given by helpline are always to those person who dont look into my area........
The sales head, Mr Nanad Kumar dosent has a courtesy to call and update me and The sales head of Mumbai Mr Anil Kumar Nair dosent picks up the phone...........My application id is [protected]............Please help me i have wasted lot of time and money in follow up but in vain
Mobile No- [protected].
Reliance Energy officers Flats.
Flat No -3 , 1st Floor, 18 th road,
Near Ambedkar garden
chembur - 400071.
1. Not getting bills
2. Outgoing calls not reactivated after 20 hours of paying bills
Reliance has again stood up to its bad name. I am reliance wi-max customer since last 4 months, n faced...
There are frequent cases of signal fading apart from low connectivity which results in delay in calls especially through std cards.
I booked a Reliance Wimax connection in Pune on 25th September 2007 and eversince have been facing a major problem.
There are a few things they dont clarify at all :
1) The stability of the connection takes 10-12 days minimum (and the number of days increase depending on the days you've spent waiting for it to getting live... they'd say 25 days if you spend 20 days waiting for the connectivity to go good)
2) They have a constant problem with something called as a BTS (whatever it means) and the net stays out of order for days at length.
3) When you need it the most, it will show its real colors by getting down the drain.
4) They dont get ur customer id registered until the connection is live and running... Its been almost 10 days since the connection has been installed at my residence and even today if i call the customer care, they tell me that they cannot help me and that i should contact the local sales rep.
5) The local sales rep will shrug his shoulders as if he is the last person to know about the situation and will forward you to some senior of his who inturn would blame the customer for everything (dont be surprised if they start blaming you for your urgency and their commitment... one person even blamed me for his installation team didnt get a drilling machine to get the device setup)
I have my business work which suffers badly with an average loss of Rs. 10000 per day if i don't get online during USA working hours. And thanks to the hopeless non-reliable wimax connection, i have already lost a lifetime.
I am reliance user in Guwahati assam, from last couple of month they provide very bad service, but they are...
I apply Reliance Communications (surat piplod office) for land line phone before 3 months and i give money...
Please note that we have paid the charges for 2 USB Modem for internet connection to the above Company dealer in Borivali east- M/S Yash Enterprises (Mr. Pratik bhai - Manager ( cell no+[protected]) and Mr. Nitin - Asst. Manager) on 19th Sept. vide cheque no 982901 of Canara Bank, Borivali for INR16400/-( for one mobile plus sim plus 2 usb modems) they promised us to give the Modems on 22nd sept. After that we have made numerous visit to their offices and they were not giving any proper reply about the delivery. Moreover the Mr. Pratik didnt even provide the invoice for the cheque amount. Later when you call them they start disconnecting your phones. Anyone suggest is there is any way where can i get justice in such a case? I dont know the company website or call centre number for making complaints.
In our Kolkata Circle Reliance CDMA mobile (prepaid), to speak Customer Care executive only you have to dial...