July 2020 - called 171 to complain WIFI SSID and PW reverting to old username and PW.
Sept 2020 - with constant follow up and threats to file formal complaints to NTC, they conduct a visit and changed the modem, but not the same model, (previous one is with 4 antennae but was replaced by modem with only two antennae). Called for a replacement again as the new modem have weak signal.
Oct 2020 - with constant follow up with PLDT, they still did not replace the old modem, at 2nd week the internet and phone connection became intermittent and after Oct 9, 2020 the connection became non-existent. Even with daily follow up, no concrete action coming from PLDT. We have an updated billing with no arrears. We followed up with their hotline, even went to their business office but still no support from their company.
We need this repaired and be compensated for missed and lost opportunities due to the problem.