Below is an email sent to PLDT Global ([protected]@pldtglobal.com) for lack of finding any other contact email for this company until now.
Montreal, December 12, 2019
Dear Sir, Ma'am.
I have waited almost 3 years before finally taking this step which is to bring to your attention an ongoing problem with the quality of your customer service in Quezon City, Philippines. To make a long story short as possible without omitting too many important details,
I have a friend residing in Quezon City who has been, and still is one of your most loyal and well paying customers. With the identity of this customer, which I will provide further down for your convenience, you will have no other choice but to agree with me upon verifying this customer's records.
With this being said, I am appalled by the tremendous lack of both, responsibility and respect that PLDT has for its customers, especially the "good ones" such as this one in particular.
Her name is Maricris Boaloy Pineda. She lives at 92 Kasiyahan street in barangay Holy Spirit. Maricris has applied for a fiber Internet / landline package at PLDT 3 years ago, I am the one who had suggested and shouldered her in these procedures. At the time miss Pineda had an open case at the NTC against Bayantel (which was in the process of being acquired by Globe), so PLDT seemed to be the only other major communications provider worthy of being capable to provide her adequately. So please understand that I do feel a certain responsibility for her dismay and multiple disappointments with PLDT to this day.
Miss Pineda availed a DSL Internet with her landline package instead of Fiber Internet, although at the time of application PLDT advertised fiber Internet was available in her area they said they were sorry that it was not yet possible but they contracted her "temporarily" on DSL while promising that she would be automatically be migrated to fiber in a very near future. To this day she has been kept on DSL even though some of her immediate neighbors have been on PLDT fiber optic Internet for the past year or more. She has been actively contacting PLDT customer service and technical support everyday for the past 6 months because her services have degraded beyond fair usability. PLDT have promised that they are looking into the matter and have reserved a fiber optic port for her at the local distribution point, they have even went so far as to billing her for fiber optic Internet before having actually physically connected her to this service.
Fianlly, she has received a call from PLDT just yesterday morning informing her that her fiber optic line would be installed in the course of the day but at the time of writing this letter, none of this has been done and nobody at PLDT has even bothered following up to inform her of any progress or cancellation. What is the matter with you people? Where I am from we call this "[censored]", what do you call it? Should she stop paying her bill on time? I am wondering because many others in her neighborhood have availed PLDT fiber optic Internet services ahead of her but have since been disconnected for non payment, however, I am not at liberty nor interested in discussing the PLDT customer base or their ratings, these are not the object of this letter. This is all about Maricris Pineda residing at 92 Kasiyahan street, brgy Holy Spirit, Quezon City, the customer you need to concentrate on to insure prompt and rapid delivery of the service she applied for many years ago. Her landline number is (2) [protected] and her PLDT account number is [protected]. You can also reach Maricris on cellular number [protected]. As for myself, if ever you wish to contact me by phone I invite you to call +[protected] otherwise you should email me at [protected]@gmail.com.
Please be advised that a copy of this email was forwarded to the office of the president of the Philippines, Rodrigo Duterte. I am hoping that this honorable leader may very well be interested in such a case of deliberate neglect and abuse.
Please act accordingly.
Jack De Levo
Cc: [protected]@malacanang.gov.ph
Bcc: [protected]@yahoo.com
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