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Reliance Communications review: cell barred for no reasons 39

S
Author of the review
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I will just copy - paste the mail I sent to reliance customer care regarding the deactivation of my cell.

Till to this day my cell has not been activated!

—start—

On 12/19/06, [protected]@relianceada. com < [protected]@relianceada. com> wrote:
Dear customer,

In reference to your mail regarding restoration of services of your reliance mobile number 934****, please note that your complaint is logged as complaint id **. We are working on the same and will respond to you shortly.

We are deeply concerned by the feedback received from you.

We understand the concern and assure you of a rapid improvement in this situation, shortly. We are able to deliver world-class customer service only by providing resolutions to our customer's grievances.

We look forward to co-operation of esteemed customers like you.
Yours sincerely,

Shiuli deb
Service assurance cell
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

—original message—
From: sv
Date: tuesday, december 19, 2006 10:06 am
To: [protected]@relianceada. com ([protected]@relianceada. com) ; [protected]@relianceada. com ([protected]@relianceada. com)
Cc: mary. [protected]@relianceada. com (Mary. [protected]@relianceada. com) ; [protected]@dhirubhai. Net ([protected]@dhirubhai. Net)
Subject: re: reference your mail (Imp - cell barred since more than 3 weeks!)

hi,

You are asking me to be patient! Are you people even aware, when my cell was disconnected! It was the 15th of nov 2006! Its been more than a month now.

Kindly tell me whether my cell will be activated this year or not!? Its so difficult for me to be in touch with my family members! What's the use of having a cell when one can neither make nor receive calls!

So please make an effort and atleast tell me whether my cell will be activated or not, so that I can go for some other connection atleast.

Regards,
Sv

On 12/15/06, [protected]@relianceada. com < [protected]@relianceada. com> wrote:
Dear customer,

In reference to your mail regarding restoration of services of your reliance mobile number **, please note that your complaint is logged as complaint id **. We are working on the same and will respond to you shortly.

Your patience in this regard shall be highly appreciated.
Yours sincerely,

Shiuli deb
Service assurance cell
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

— original message—
From: sv
Date: tuesday, december 12, 2006 11:25 am
To: [protected]@relianceada. com ([protected]@relianceada. com)
Cc: mary. [protected]@relianceada. com (Mary. [protected]@relianceada. com)
Subject: imp - cell barred since more than 3 weeks!

Dear sir/madam,

I am really very sad with the type of service reliance provides.
I am a customer of reliance since more than a year. I have taken a prepaid connection.

About 4 weeks back I got an sms saying "please submit the address proof documents, or else the service will be terminated. " the next day itself I went to reliance web world in forum, koramangla and submitted all the necessary documents, since from there only I had taken the connection.

And now its been 3 weeks and my cell has been barred! I can neither receive calls nor make calls. At least I should be able to make calls to *333 to follow up on my status, but even customer service is disabled!
I hope you can understand how disquieting it is to be without a cell for more than 3 weeks! I again went to reliance web world in forum, koramangla from where they called up cust service, the cust service person took my details and told me that my cell will be activated within 24 hrs and gave me a request number too. Now its more than 6 days and still its the same!

Yesterday when I went to reliance web world in forum, koramangla to inquire what had happened, I must say the man behind the counter was in no way useful and in a way was very rude to me when I inquired about my status!

You people advertise that you value your customers, if yes then please show me how!

Here are my details..
Connection: prepaid
Place from where connection was taken: reliance web world, the forum, hosur road, adugodi bangalore
Cell number: **
Request number: **

I am sorry if I sounded rude, but I am really disgruntled with reliance service!

Sincerely,
Sv

—end—

39 comments
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PRAJAKTA BHUSHAN DONGARE
Sep 23, 2007 8:01 pm EDT

Hi,

My name is Prajakta Dongare. We do have Reliance landline and broadband facility. The landline number is 020 - [protected]. We had logged a complaint about the phone line at least 6/7 times over a period of last 2 weeks. You can see the log of complaint as well! The phone was dead for more than 48 hours this time. We had been promised by customer care representative on 20th Sept 07 that the phone will start working within 48 hours. Secondly as the phone was dead, the internet was not available as well. The phone and broadband services started functioning on 23rd Sep07?

Please note that we are not happy with Reliance service at all. Please look into this matter ASAP. We might discontinue the phone line and broadband facility for the same reason.

Regards,
Bhushan and Prajakta Dongare

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Nagendra Kumar
Oct 15, 2007 11:12 pm EDT

Reliance Service is very poor. I call 8 times to reliance regarding purchase a postpaid Data card in Punjab. But request not complete in 22 days. I talk to Mr.Kartik in Mumbai in this regards.

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Abhijit Das
Nov 23, 2007 9:07 pm EST

sir,i have change my hand set on 25.06.07 nokia 6275(IMEI no [protected]) after that i m not able to acess my R-world whenever enter in R-world i get error msg coustomer information unavilable contact *333. i have gone through Reburn of softwear thrice advice from coustomer care Reliance this r the following nokiacare job sheet no [protected]/070703/45,[protected]/070908/48
[protected]/070926/25 this r the follwing reliance ID coustomer care [protected],[protected],[protected],[protected].
i have gone through all the process of coustomer care and i m running from NOKIA CARE to RELIANCE COUSTOMER CARE nobody is listening to me .I m just fed up.please look after my problem.i m paying without use the service.Thanks

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Abhijit Das
Nov 23, 2007 9:50 pm EST

sir,i have change my hand set on 25.06.07 nokia 6275(IMEI no [protected]) after that i m not able to acess my R-world whenever enter in R-world i get error msg coustomer information unavilable contact *333. i have gone through Reburn of softwear thrice advice from coustomer care Reliance this r the following nokiacare job sheet no [protected]/070703/45,[protected]/070908/48
[protected]/070926/25 this r the follwing reliance ID coustomer care [protected],[protected],[protected],[protected].
i have gone through all the process of coustomer care and i m running from NOKIA CARE to RELIANCE COUSTOMER CARE nobody is listening to me .I m just fed up.please look after my problem.i m paying without use the service.Thanks

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Abhijit Das
Nov 23, 2007 9:53 pm EST

sir, i m a pioner coustomer of RIM so far i don't have any problem but after changeing my hand set im not ablle to acess R- world always error msg is comming" coustomer information not avilable contact *333".This are nokia job sheet no [protected]/070703/45, 070908/48, 070926/25 Reliance coustomer complain Id [protected],[protected],[protected],[protected] and previous complain id i don't have.My hand set Nokia 6275 cdma (IMEI NO [protected]). Now i m running behind NOKIA and RELIANCE care no body is listening to me.I m just say i m tied & fedup please look after my problem and short it out I m paying the bill without using it.where is my fault? since 25/06/07 after changeing my hand set.Please advice to me.Thanks

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krishna kumar jha
Feb 17, 2008 11:45 am EST

i want call details of my landline connection having phone no. 011-[protected]

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jose francis alapatt
May 11, 2008 12:07 am EDT

i totally agree reliance commnuciation is one of the worst service providers

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Pawan kumar Bhiwaniwala
May 19, 2008 5:19 am EDT

Our Mobile Number - [protected]
Address:71 Cotton Street, 3rd Floor, Kolkata - 700007(West Bengal)

Our Phone is in DAPO in this R-World is totally free.but in April Month i got charges of total - Rs.9/-
Your Customer care tells us to pay the amount and we already pay this amount but should repay the amount and
your customer care persons says to send sms and another says you must pay the amount.

Your Services are not good Please clear our plan (DAPO) R-World

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PRAVEEN KUMAR
Jul 09, 2008 2:42 am EDT

dear sir,

my telephone no. is [protected] till the date bill not receipt, please do the needful. due date 12-07-2008

thanks

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diwas taneja
Aug 11, 2008 11:55 am EDT

i dusagree with reliance service because i am having my prepaid no. on which i hv put up 496voucher and now its not working...my no is09312720040 i hope if reliance have good service it will take immidet action ...

thank's

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Climax Engineering Works
Aug 11, 2008 10:16 pm EDT

dear sir,

billing Account No. [protected]
Phone No. [protected] to [protected] ( corporate connection)

We have deposited above said account no. Rs. 6000.00 on 09-08-2008, but till the date some some no. outgoing deactiviate due to non payment. please check your record and activiate outgoing call below said no.

phone
[protected]
[protected]
[protected]
[protected]

thanks

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Prof. Vibhuti Patel, Mumbai-20
Aug 12, 2008 1:43 pm EDT

To,
Manager,
Customer Service Department,
Reliance Communications,
Mumbai
Respected sir,
Since2004, I have been using Relinace Mobile (Pre paid Account) [protected] and regularly recharing befire validity period get over.
On 08-08-08, my mobile services discontinued inspite of recharging on 08-08-08 at 8 p.m. in Vadodara for Rs. 201/- with validity period upto 8-9-08. For past 5 days, after all my efforts the service is not rsumed. It has caused my lot of inconvenience as I was traveling and was solely dependent on my mobile.
Please act soon and restore my mobile service.
with warm regards, Yours sincerely,
Prof. Vibhuti Patel, Director, PGSR, SNDT Women's University, Mumbai-400020.

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Prof. Vibhuti Patel, Mumbai-20
Aug 12, 2008 1:45 pm EDT

To,
Manager,
Customer Service Department,
Reliance Communications,
Mumbai
Respected sir,
Since 2004, I have been using Relinace Mobile (Pre paid Account) [protected] and regularly recharing before validity period gets over.
On 08-08-08, my mobile services discontinued inspite of recharging on 08-08-08 at 8 p.m. in Vadodara for Rs. 201/- with validity period upto 8-9-08. For past 5 days, after all my efforts the service is not resumed. It has caused my lot of inconvenience as I was traveling and was solely dependent on my mobile.
Please act soon and restore my mobile service.
with warm regards,
Yours sincerely,
Prof. Vibhuti Patel, Director, PGSR, SNDT Women's University, Mumbai-400020.

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B.D.DHYANI
IN
Feb 12, 2009 2:24 am EST

I have been using Relinace Mobile (post paid Account)
sir my adderss change
New adderss
APEX POWER SYSTEMS
C-308, SECTORE-10
NOIDA
Billing adderss chang Mobile no- [protected]-8-9 and [protected]

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dheerendra verma
IN
Mar 21, 2009 5:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i am not settisfied with speed of your connection so we are decided to discontinue the connection in the month of jan-09 but we contineously recieved your minimum bill kindly stop the dispatch of bill and connection immidiatoly i am unable to pay any unjustified amount to you.

regard

dhirendra verma reliance no [protected]
mail - dvermaescorts@yahoo.co.in

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S.K.TIWARI
IN
May 18, 2009 6:13 am EDT

Close IPL SMS Imidiately in Mobile No. [protected]. I am also complain by SMS TO 5664433 IN DADED 03.05.2009. iTS PAYMENT REFUND TO ME . S.K.TIWARI, MY EMAIL ID IS twrsantosh@yahoo.com

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Abhang
IN
Jun 07, 2009 7:27 am EDT

Hi Team,

My issue is, on my cell caller tune got automaticly activated and also i had been chareged for the same three times.

I have already registered the complaint for the same in last month still the money got diducted in this month.

I am facing issue with prepaid card ([protected])...i experianced that reliance service is very pathetic.
I called 3/4 times but i didnt receive any reponse from their side about my Complain and also they are not ready to provide me proper info and complain no.

The execuites name is Wahid ansari on with whom i spoke on 7th June 09 2:44 PM, and the second person who also told his name as wahid on 7th June 094:05 PM and the third person Ravi with whom i spoke on 7th July 09 4:20PM, These all provide very pathetic service to Customer and didn't provide the correct information.

It would be great if any one can look into it, and resolve my issue otherwise

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sanjay Mishra
IN
Jul 09, 2009 12:38 pm EDT

To,
The head of Dept.
* My mobile no_ [protected]
*i suffered frm 18th april to cricket pack
*withoutmy permission the pack is doneand the payment is reducw frm my A/C
*when i book at *333 complaint then some amount is may be returned

My Question

1.When the service is stops.Why it continue again without my permissions

2.When account have no money we can no call at anywhere

But our pack is goes in minus Rs account> It is extremmely a wonder s that.your executive done the pack with teir own and reduce our money is it necessary.
I gave my complaint to*333 18th April till today their is no enqiry
Last Complains serial numbers_
[protected]
[protected]

Thank you
Yours favourable customer

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Ningombam Gojendro Singh
IN
Aug 25, 2009 6:29 pm EDT

To,
Manager,
Customer Service Department,
Reliance Communications,
Mumbai
Respected sir,

My name is N.Gojendro Singh, right now i stay at Delhi south, I lost my SIM card Number [protected] it is reliance GSM prepaid and
i think someone is currently using my no.As of now i dont have a customer
care number as well as the address which will be near to delhi south .
I want to block my Number as soon as possible

I will be very glad if someone help me my complaint.

With regards
Ningombam Gojendro Singh
[protected], South delhi

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avinash pandey
US
Oct 06, 2009 3:28 pm EDT

very bad rim services

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raj kumar maurya
IN
Oct 28, 2009 7:38 am EDT

To,
Manager,
Customer Service Department,
Reliance Communications,
Mumbai
Respected sir,
I have been using Relinace Mobile (Pre paid Account) [protected] and regularly recharing before validity period 26nov2026
but present time out going hase been bard 26oct 2009
one person working job Spanco BPO Services Limited -Gurgaon-
his name rezwan ahamad ofter noon sift
before 2 day hase been chake my profile and call custmer care
sad my sim hase been loose this number [protected] why
sir you can chake this number [protected] hou much application hase been sime lose pls sir that person you can qures
nsme- rezwan ahamad
Spanco-Bpo-Services-Limited-jobs-in-Gurgaon, - sift time 2pm-10pm

raj kumar maurya
chauri chaura gorakhpur
mo n -[protected]

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Jaybeer Singh
IN
Dec 03, 2009 9:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir.
Mere mobile ka balance kat gay hay.(03.12.2009) Maine customer care se bat ki to wo kah rahen hain ki app ne service activate ki hay jab ki meine koi service activate nahi ki hay aur phir b mere mobile ke balance se 30/- kat liye hain.
isliye app se guzarish hay ki app mere mobile ka balance bade de aur meri problem ko door Karen.

Thanks
jaybeer Singh
[protected]

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sachi gupta
IN
Dec 10, 2009 5:36 am EST

hamre area me singnal nahi aate h 2-2, 3-3dino ke liye gayab ho jate .flexy karne me pareshani hoti h
yahan network problem bani hi rahti h
sachin gupta
kasganj
kanshiramnagar
uttarpradesh

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Phone has been disconnect
IN
Feb 01, 2010 7:58 am EST

MySelf Chandan kumar and my mobile no is [protected], and i am customer of ADA group Since its foundation in 2002, and enjoy its service in Delhi from last 8 year and i also worked 2 year with ADA GROUP at the post of TERRETORY MANAGER..Last month my company transfer me in Luckhnow from Delhi and I have taken a sim of Reliance at 18th of January and i have submit my document and also fill outstation form from one of your distributer(Saini) at Hazhratgaj in Luckhnow..But my phone has been disconnect at 30 january without any notice.. when i call cutomer care then i know that my document has not been submited, afterwards they suggest me to go Reliance Webworld and submit my and i went there 3 times after 30th of january but every times they told me they cant help me and contact your distributer.. Every times i go to your distributer but every times i return with blank hand..The area manager of this distributer name is SALMAN in Lal Bagh Area and whose mobile no is [protected]..I have got his no from the distributer because he collect my paper..I have already talk with salman twice and both times he told me send sms of ur no and both times i did it but after that he didn't pick my phone and distributr phone..Now Salman cut my phone and didnot pick my phone..i am getting harrasd by your employee Salman reduclus behavior..So it is my humble request to you please consider my request at urgent basic either i will go with CONSUMER FORUM day after tomorrow and summit a case against your prestigous company which i don't want and SALMAN..Please resolve this as soon as possible because i trust with ADA GROUP..

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AnirbanBasu
IN
Feb 11, 2010 4:11 am EST

its very problematic to sms in reliance.which is worst among all the connections.me and my girlfriend are using [protected]&[protected].these two nos.but everyday there are some problems in sms.no actions were taken after calling reliance customer care.

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dsshf
IN
Feb 16, 2010 1:05 pm EST

To,

The Manager,
Customer Service
Reliance Communications.

Subject: Reliance pre-paid no [protected] barred

I bought Reliance pre-paid No [protected] at Kothaguda on 7th Feb 2010, because of low call rate. On 16-02-2010 at 10:30 pm IST when I was talking with my friend. it was disconnected and my phone was barred. I can’t make any call again and I was very upset. Before using reliance I used Idea cellular more than one year and it never happen to me. Plz let me know why is it happen?

Thanking You
Vina
Email:ID vincent_hmar2000@yahoo.com

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GAMEAMAN
IN
Mar 28, 2010 8:04 am EDT

i m getting to much call from this rim no:[protected] . and the caller abuses me with no particular reason kindly stop him doing this

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babbu
IN
Apr 09, 2010 6:24 am EDT

sir on my number have done complian through to customer reliance care the complian number is [protected] its two day proccess of complian but today four days have gone now also not came a resson of thise complian number my number is [protected] sir do it fast my idea is babbusndh@gmail.com

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Naresh Roy
IN
May 12, 2010 1:58 am EDT

New GSM No. [protected] was offered to me against my existing CDMA No. [protected] by the Company under a scheme. The Sim Card was received after some times but was never activated. In the meanwhile had received a bill which was also promptly paid. Since last one month have made complaints both on phone and in writing with the Dealer, and Regional Office Customer Care, Nodal Officer, Appellate Authority, Web World, but to no avail. I am now totally disgusted and would like to surrender this number immediately. This is my last attempt through this site.

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d.sharma
IN
Jun 22, 2010 5:17 am EDT

Dear Sir/Madam,

Good Evening.

Please be informed that one of your legal advisor(A lady-[protected]) called me on my personal no. and talked to me very rudely. She misbehaved with me and even threating me to pay the amount. The words She said was" if i'll not pay the amount then she'll see. "

I don't have any problem in paying but nobody have called me earlier for this. Even i am not using this no. also, earlier my company person was using it. But still i'll pay it. Customer care can call me and can collect the amount.

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awadhesh
IN
Jul 02, 2010 10:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

sir/madam, what is name & full address of this number-[protected]
Please, send my id-awadhesh.1207@gmail.com
thanks

K
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kamal kaushik
IN
Jul 05, 2010 12:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

To whom it may concern,

HI,

I am kamal kaushik (198/6 jagrati vihar meerut, Ph [protected]). we have an wireless home phone [protected]) we are using it since last near about four years it was issued on the name of Mr. subhash chandra kaushik on the receiving time everybody promised us it is a wireless but on the very first day we found a signal problem and my ph was not able to do any functionality which was related to the signal . After two or three days a boy came from the side of reliance and he attached the wire from the ph and second end attached from a box which was fixed on the roof . Boy told me it is a time being solution we will remove your problem very shortly .
Till today the problem as it is no change .(I am using reliance wireless home phone with wire )
I want to use it without wire.

I have some reliance services like :----

Reliance internet :--- [protected] (kamaleshwar kaushik)

Reliance prepaid :-- [protected] (subhash chandra kaushik)

Reliance prepaid:---- [protected] (Archana kaushik)

Reliance prepaid:--- [protected] (Avikal kaushik)

Now i am going to make a plan to switch off from reliance ...if u will remove my problem then i think on it at least one time which might be goes in the favor of reliance.

I hope you will take a suitable action to solve out my problem .
I am in the waiting of your reply.

Thanks
(kamal kaushik)

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Raj kamal
IN
Jul 13, 2010 9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hi,
Respected sir i have a problem about paket data connection, i talk with WASIM from reliance, but i m not satisfied from his interaction, my call time is 4:47pm on dated 13-07-2010, plz check this call record and quick action on the that matter as soon as possible.

THANK YOU
your favourable customer
RAJ KAMAL
+[protected]

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pradeep swain
IN
Apr 14, 2011 11:21 am EDT

dear sir,
my self pradeep from bhubaneswar i am using 2 numbers [protected] or [protected] am not getting perfect service.in my number [protected] there is a problem that every month i am giving extra charges in my bill there is extra vas is adding in my bill worngly & when i am paying the bill i have to subtracts that extra money.
in my [protected], i have a calling pack 99 for this i can call to reliance local as free but on previous month in my bill i saw that you charge for free call to reliance so my bill made rs600 & i have to also refund 99+99 for two months due to adding on my bill extra net charge but that time i had no net connection on my number & i also complain before two months for this.

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RCOMcare
IN
Apr 15, 2011 6:48 am EDT

Hi Pradeep,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

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aryann
US
Aug 25, 2011 9:23 am EDT

sir/mam
mere no pe [protected] mai pichale 2 mahino se rim ke service se pareshan hu.prblm ye hai ki mere sim me sms pack 26 ka chal rha hai par ish mahine means august me mere account se 2 baar paise kate gye.maine baat k aap ke coustmer service pe unhone bola ki pahela wala jo paisa hai vo aap ko transfer ho chuka hai aap ke account me but mujhe koi paisa nahi mila hai mai ye baat un logo se bola par vo ish baat ko sunane ko raji nahi ho rhe.so maine aap se sampark kiya sayed aap meri help kar ske.mujhe aap se itni gujaris hai ki aap mujhe 15 se 25 tak ka account details bheje mere diye huye id par plz help me.

thanks
e-mail id :-upen_aryan@yahoo.co.in
my name :-upendra
no.[protected]
add:-T-294 A/1 radhe gali...

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naveendagar
IN
Sep 17, 2011 3:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hello sir my name is naveen dagar and i like reliance company very much but in our residental area no network avilable of reliance so plz do something to solve problem very soon plz plz addrss- vill-alipur p.o-ghamroj teh-sohna dist-gurgaon st-haryana pin-122102 and my contact no.[protected]

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aniruddha chavan
IN
Oct 09, 2011 6:51 pm EDT

To,
manager,

you need to teach ZTP rules to CSR...i called for INCOMING CONNECTIVITY...as i am getting late messages and sometimes when people call me IVR rings as not reachable...CSR was talkin arrogantly...he didnt even transfer my call to senior...and while disconnecting the call...he said that "time pass"...i dont expect such arrogant language...so please take corrective steps about that person...his name is rajesh kumar i guess...my mobile no is [protected]...i called on the date 09/10/2011...time-10:39 pm...

please give me resolution on my email-id...omkar8448@gmail.com...or else contact on my above mobile no...!

i expect your co-operation...!

Thanking you,
your customer...!

S
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ssbarnwal
IN
Nov 07, 2011 1:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

To,
Manager,
Customer Service Department,
Reliance Communications,
Mumbai
Respected sir,
Since 2009, I have been using Reliance Mobile (Pre paid Account) [protected] .From last three months your services has gone to worse in this area. You are requested to look into the problem so that customers who want to be with reliance should not be forced to leave reliance.
with warm regards,
Yours sincerely, SSBarnwal

  1. Reliance Communications Contacts

  2. Reliance Communications phone numbers
    +91 223 033 3333
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    A Block, 2nd Floor, Reliance Communications Limited, DAKC, Kopar Khairane, Navi Mumbai, 400 710, India
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