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4.2 1037 Reviews

Regus Complaints Summary

507 Resolved
210 Unresolved
Our verdict: You can expect a very good level of service from Regus. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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7:14 pm EDT
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Regus - Regus virtual office

On September 20, 2023 (less than a month ago) I signed a one month contract with Regus. After I signed up with them, literally 10 minutes after signing up, I found out from all the google reviews that they were a scam. So I Immediately wrote them telling them to cancel my contract (this is within 10 min). I ALSO called the Regus center letting them know...

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5:59 am EDT
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Regus - Office phone

I started my contract with Regus July 2023, at that time one of the most appealing reasons I decided to go with Regus is because they offered a business phone. With the way the world is changing any form of a landline phone has become extinct and I sometimes need to be on the phone for hours at a time so I can’t always use my cellphone. I was so excited to...

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4:33 pm EDT
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Regus Commercial mailing service

I previously sent a message on your website to terminate the agreement. The state of tennessee does not allow commercial mail services as viable business address or mailing address.  So I can't use this service and nobody at Regus new of this prior to me paying for this service.  I understand you guys are a reputable company and will respond in kind regarding this matter. Thank you for your understanding and attention.  

Desired outcome: Early termination of contract agreement

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I received an email Stating that if I mark resolve I can get a full cancelation of my agreement and will be free of any commitment I have with them. T

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7:15 pm EDT
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Regus - Spaces work account + agreement — billing despite terminated agreement

I signed an agreement in January 2023. On January 1 25 2023 I terminated that agreement and paid in full through Feb 28, 2023. 4 months later, I was suddenly billed $58 on my credit card. I tried multiple methods of contact with no response to correct this issue — there are few effective contact channels for Regus (no phone, email, etc). On June 30 I...

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10:47 am EDT
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Regus - Restricting access to centers with insufficient notice/failure to disclose change in services prior to renewals

Regus auto-renewed all my “agreements” between June and September 1st. Between September 14th and 19th each of the three centers I have space at e-mailed notices of a purported “security changes” that would go into effect on September 25th—they locked the doors at all times during business hours and you now have to have your vistors or guests call you...

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8:17 am EDT
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Regus - Receptionist

I was the victim of a very rude reception staff member at the Regus building in St Albans. Having attended all of my appts without any issues with parking previously. The reception staff ask for my car registration number and make a note of it. This was my final appointment today 06.10.23 at 11am I came out of my physio appt to see a traffic warden talking...

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8:53 am EDT
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Regus - Unrefunded deposit, 35 days after agreement ended

RE: Isaac Gakonya ([protected])- Previously your tenant at Regus, Fairbourne Drive, Milton Keynes. MK10 9RG 1. I vacated the above office space on 31/08/2023, when the agreement ended, after having been your tenant for 3 years. 2. On the same day-31/08/2023, I requested for return of my deposit through your online portal, and I received an acknowledgement...

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3:41 am EDT
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Regus Partial Deposit Refund

We requested a partial deposit refund in July 2023, it was promised that funds would be transferred on the 7th of September 2023, but nothing happend. I tried to push support team and our bank notified that we have pending payment from unidentified entity, we asked Regus to state full name as sender, they rejected, and bank rejected payment.

We persuaded bank to accept payment but support team stopped to answer our requests. Untill now we haven’t received funds.

Desired outcome: to make a partial deposit refund as requested

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Update by Evgeniya Stryukova
Oct 24, 2023 9:08 am EDT

This request was not resolved, but marked as resolved to the customer's satisfaction.

So the information which is provided on this website is false.

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11:13 pm EDT
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Regus - Unfair auto renewal

My husband was renting an office with the original contract end date of March 2022 in Arizona. He had been a well paying customer since 2020 and we have sung your praises until now. We relocated to Virginia in 2022 and upon being asked in person by a representative in your office if he was going to renew prior to that he stated he would not be. The...

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2:47 pm EDT
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Regus Unprofessional front desk

This is a complaint about [protected] unprofessional behavior at Regus (70 East Sunrise, Valley Stream, NY 11581). This lady is not of the temperament to effectively handle front facing customer service. She barked repeatedly at me and everyone else who dared try to open the door without "reading the note" that she angrily says tells us "you must wait to be allowed in". The first thing we notice on that door is the command to "pull". Of course, if the door does not open, we will wait. Unfortunately, she chooses to talk to visitors/customers as if they were her "kids". Never have I witnessed such lack of professionalism. [protected] NEEDS TRAINING, social skills, & cultural competence. Until then, she should NOT be at the front desk "fighting" everybody unfortunate enough to walk in. The reception area is too loud with tv on blast and her constantly on her private phone loudly chatting & laughing. While were sitting at the reception, she unprofessionally kept telling her coworker "people don't read" in reference to them trying to normally gain access.

Desired outcome: TRAINING!

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Update by Wesley B.
Oct 19, 2023 10:42 am EDT

Thank you! I trust that you will vet and require more decency & professionalism of her for the sake of Regus & its customers & visitors. To help with your investigation, you can speak with the CBP office in suite 500 because I let them know directly what happened & asked them for a number to call.

Thank you. I will consider this resolved on my side (even though I will not be going back to that specific office).

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11:53 am EDT
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Regus Retainer Deposit

I have asked for my retainer back $3880 when my lease was terminated by them. It's been two months and I still haven't received. When I e mailed the office manager she told me that it was processed Sep 1st 2023 ,as of today the money is still not in my account. Then lately they sent an e mai that it is taken a bit longer because of they are having technical issues...My name is Ty Matik and our office was Millenia Orlando location.

Desired outcome: My retainer back

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fergiemartin
Lisbon, PT
Oct 04, 2023 6:48 am EDT
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I'm in the same position and I am not getting anywhere with it. I'm getting the same stock answer you are getting.

Hope it gets resolved for you.

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10:45 pm EDT
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Regus - Office

A TOTAL DISASTER! I have not been able to cancel the membership because it tells me that it will be canceled from February 2024. and I really want to cancel it immediately because I am very unhappy with the service and I want to end this relationship in the best way for both parties, because Regarding everything that appears in the contract they offered me...

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4:40 pm EDT
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Regus - Office space

Please be careful with Regus, they will try to get you locked in to get you hooked. They sound like a great deal in the beginning but later on they show their true colors. And apparently I’m not the one being scammed by this group. The services were not provided or met by them, the agent in the beginning that reached out to me to get the office was Eager...

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6:03 am EDT
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Regus Office retainer

Today is October 2, 2023. Our office tenancy ended over a two months ago, and despite repeatedly submitting tickets, we have not received our office retainer.

We have made every effort to contact Regus, but without success. They continue to send generic emails and provide excuses. We strongly advise against trusting them with your money, as retrieving your office retainer has proven to be an incredibly challenging process.

Desired outcome: Returning of Office retainer

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Update by SKotesovec
Oct 05, 2023 2:52 am EDT

On October 4, 2023, I received yet another generic email with yet another excuse as reaction on my complaint, and there is still no sign of the money. The level of customer service I've experienced is absolutely terrible.

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Issue was resolved on October 9, 2023.

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Evan_C
Singapore, SG
Oct 13, 2023 2:41 am EDT
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I am in the same position in Singapore. 43 days and still haven't received the retainer and no explanation. Did you manage to get your retainer refunded?

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HSofranko
Baton Rouge, US
Oct 04, 2023 1:15 pm EDT
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I am also in the same position. It is quite unbelievable that they can’t simply issue the refunds! I’ve been emailing my Center Team, my Area Manager, Michelle Spire, Lorraine Brule, and the help desk for over a month (since they’ve been in breach of their contract regarding 30 days to return the retainer), and no one will simply tell me when I will receive it, or reply to emails with anything helpful at all. The only explanation I’ve gotten is some version of the dog ate our accounting software, and that can’t explain the deplorable customer service and transparency regarding this issue.

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fergiemartin
Lisbon, PT
Oct 04, 2023 6:49 am EDT
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I'm in the exact same position and getting very generic emails back saying that it is being looked at. It seems like such a simple request.

Hope it gets sorted for you.

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12:21 pm EDT
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Regus - Conned into signing a contract agreement.

As much as I want to say this is my fault for not viewing the contract, as someone who’s newly into the business industry I had good faith on this Area Manager, as I had repeatedly told him I DID not want a long contract, I did not want to pay anything now as I had to speak with my brother first, he gave me the quotes as I asked and that is all I asked in...

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7:59 pm EDT
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Regus Material breach of contract | office retainer refund not received

My office rental agreement ended on 8/31/23, and I have requested (on multiple occasions, using the Regus app and by emailing my local center representatives) that the retainer be refunded. There are lengthy delays between each reply, and I was informed that "something has gone wrong" with one or more systems at Regus. I also provided a voided check to ensure that bank routing information was correct. This was verified by Regus; however, it's now been 60 days, and the retainer still has not been refunded to my bank. The city manager is now involved, but it's been a week since I've heard from her, as well. Regus is in material breach of its contract, which specifies that the office retainer will be refunded within 30 days of the agreement end. It has now been 60 days, and I still don't have my money. There HAS to be a way to expedite the resolution of this matter.

Desired outcome: IMMEDIATELY draft a bank transfer to return the retainer OR have the local center cut a physical check so that I can pick it up within 48 hours.

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HSofranko
Baton Rouge, US
Oct 04, 2023 1:20 pm EDT
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I’m in the same boat, Josh. They won’t tell me when they will send it, or seem alarmed at all that they are violating the terms of their own agreement.

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3:39 pm EDT
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Regus Deposit never returned

Hello,
We have called customer service but they were of no help.
Regus has not returned my deposit of $2000.
$2000 charges on account dated 10/22/2019.
Its 2023 and they have no record of it!
I have called them and asked about it but all they say is they see no info on account.
I have attached screenshot of my bank statement showing the charges and would like these to be refunded please!

Desired outcome: I would like my deposit money $2000 to be refunded as soon as possible!!!

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Update by SidS88
Sep 29, 2023 11:51 am EDT

I have not received any email or response back so far.

Update by SidS88
Sep 27, 2023 2:44 pm EDT

Hi Lorraine,

I have sent you email with account number and other details.

Email should be from sidra.upworker@gmail.com.

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3:03 pm EDT
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Regus Additional charges has been added for the services which has not been utilised.

There was booking on 26th July 2023, I needed to change the schedule because Meeting was postponed and I didn't find the option on my application, So, Mail to the community manager or reception, But I haven't got any confirmation and update and that additional charges was added to my account and from last 2 months I have been asking for clarification even after paying the amount account is suspended.

Need clarification on this plus resolution on the extra charges and remove the charge till the account is suspended.

Once of the worst team I have scene and unresponsive.

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2:37 pm EDT
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Regus - Coworking membership

I signed up online for a co-working space membership on July 8 while visiting my family in Redmond, WA. After that I received a welcoming email informing me that I signed an agreement for 24 months. Next day I went to the location in Bellevue, WA, but no one was there. So I had to take a meeting on a street outside. I tried calling a few times but there wa...

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10:20 am EDT
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Regus poor services from Regus staff

The staff at Regus in the Blanchardstown, Dublin, Ireland office have proven to be uncooperative, resorting to questionable practices, such as sending inaccurate invoices and issuing threats via email to coerce new customers into paying for these erroneous invoices. Despite my attempts to contact the receptionist and area manager to resolve these issues, I received no response. Within the first month of leasing a small table office from Regus in Blanchardstown, Dublin, I was presented with an invoice for over 3000 euros, a substantial amount for such a space.

From the very beginning, the staff at the Blanchardstown, Dublin office failed to meet the basic requirements for the office space. The door scanning card and fob provided were dysfunctional, preventing access to the office. Despite my complaints, the staff made excuses rather than promptly addressing the issue.

I strongly advise new customers to exercise caution when considering Regus for their office space needs and to avoid entering into long-term leases. It appears that Regus may attempt to overcharge customers with hidden fees beyond the basic office rent. Additionally, contacting Regus customer service has proven unhelpful, as no one seems willing to take responsibility for resolving these issues.

ayub

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Regus Customer Reviews Overview

Regus is a global provider of flexible workspace solutions. Catering to businesses of all sizes, they offer a range of products including fully serviced offices, virtual offices, co-working spaces, and meeting rooms. Clients can benefit from the flexibility to work from anywhere, with a professional environment on demand. Regus also provides business lounges and membership programs for access to their network of locations worldwide. Their services are designed to support the needs of modern professionals and businesses seeking cost-effective and agile office solutions.

Regus In-depth Review

Business Overview

Regus is a leading provider of flexible office space solutions for businesses of all sizes. With a history spanning several decades, Regus has established itself as a trusted name in the industry. The company's mission is to provide convenient and professional workspace options that meet the evolving needs of modern businesses. Regus values innovation, collaboration, and customer satisfaction, striving to create a productive and inspiring work environment for its clients.

Office Space and Facilities

Regus offers a wide range of office space options to cater to different business requirements. From private offices for individuals or teams to co-working spaces that foster collaboration, Regus has a solution for every need. The office facilities provided by Regus are of high quality, with comfortable furniture and modern amenities. The internet connectivity is reliable and fast, ensuring uninterrupted workflow. Additionally, Regus offers well-equipped meeting rooms that can be booked as needed. The locations of Regus centers are strategically chosen for accessibility and convenience, with many situated in prime business districts.

Membership Plans and Pricing

Regus provides various membership plans to suit different budgets and preferences. Whether you need a short-term solution or a long-term commitment, Regus has flexible options. The pricing structure is transparent and offers value for money, considering the quality of the facilities and services provided. Each membership plan comes with different features and benefits, such as access to additional amenities, discounts on meeting room bookings, and networking opportunities. Potential users can compare the plans to find the one that best fits their needs.

Customer Service and Support

Regus prides itself on its responsive and helpful customer service team. Whether you have a query or need assistance, the team is readily available to provide support. Technical support is also provided to ensure smooth operations and address any IT-related issues. Regus offers a user-friendly online platform for managing bookings and accessing resources, making it convenient for members to make arrangements and utilize the available services.

Networking and Community

Regus understands the importance of networking and community building for businesses. They organize networking events and community activities to facilitate collaboration and business growth. The effectiveness of the community in fostering connections and opportunities is commendable, as reported by existing members. Testimonials and feedback from these members highlight the positive impact of the networking aspect of Regus.

Flexibility and Scalability

Regus offers flexibility in terms of office space customization, allowing businesses to create a workspace that aligns with their unique requirements. The adaptability to changing business needs is a key strength of Regus. Upgrading or downgrading membership plans is a hassle-free process, enabling businesses to scale up or down as required. Additionally, Regus provides additional services and resources to support business growth, such as virtual office solutions and access to a global network of centers.

Reputation and Trustworthiness

Regus has built a strong reputation within the industry and among its customers. With a track record spanning many years, Regus has gained extensive experience in the office space industry. The company's credibility is further demonstrated through its awards, certifications, and partnerships. These accolades reflect the trustworthiness and reliability of Regus as a business solution provider.

User Reviews and Ratings

User reviews and ratings from various sources indicate a high level of satisfaction among Regus customers. The overall sentiment is positive, with users praising the quality of the office spaces, the convenience of the locations, and the professionalism of the staff. Common themes in the reviews include the flexibility of the membership plans, the effectiveness of the networking opportunities, and the ease of managing bookings through the online platform.

Pros and Cons

Regus offers several key strengths and advantages as a business solution provider. The flexibility in terms of office space options and membership plans is highly appreciated by users. The quality of the facilities and the convenience of the locations are also major advantages. However, some users have raised concerns about the pricing, especially for certain locations. While Regus is a leader in the industry, there is room for improvement in terms of pricing competitiveness and addressing specific customer needs.

Conclusion

In conclusion, Regus is a reputable and reliable provider of flexible office space solutions. With a wide range of office spaces, convenient locations, and a strong focus on customer satisfaction, Regus is suitable for businesses of all sizes and professionals from various industries. The networking opportunities and community events add value to the overall experience. Potential users are encouraged to explore Regus further and consider it as a viable option for their workspace needs.

Closing Remarks and Call to Action

To experience the benefits of Regus and find the perfect office space for your business, visit their website at www.regus.com. Take the first step towards a productive and inspiring work environment with Regus.
How to file a complaint about Regus?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Regus. Make it specific and clear, for example, "Unjustified Billing Charges at Regus New York Office".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Regus. Mention specific key areas such as customer service, office conditions, billing disputes, contract terms, or any other relevant aspects of your interaction with the company. Include details of any transactions, clearly outlining the nature of the issue. If you have attempted to resolve the issue, describe the steps you took and the responses received from Regus. Explain how this issue has personally affected you, whether it be through time lost, financial impact, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as contracts, email correspondence, receipts, or photographs. Ensure that you do not include sensitive personal information in the documents you are uploading for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Regus itself, so it is important to stay informed about the progress of your complaint.

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Phone numbers

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