Regus review: Deposit refund
Replied
We are due to receive a refund of over £4,500 from Regus as we terminated our lease at the end of the contract. The lease ended on 31st March and as per their terms and conditions we should have received our deposit refund today (30 days from the end of the lease). I requested the refund well in advance on their portal as we had horrendous delays in getting a previous deposit back and wanted to ensure all went smoothly. Since the end of the lease I have raised tickets via the online help centre and sent emails to the community team and local management who all tell me they have no idea when I will receive my refund. I have asked them to escalate, to speak with finance but they are either incapable of doing so or just don't want to. We have made every payment due to them on time and in good faith, despite experiencing the most horrendous customer service, been misled and lied to and them causing actual harm to our business with their shoddy practices.
Confidential Information Hidden: This section contains confidential information visible to verified Regus representatives only. If you are affiliated with Regus, please claim your business to access these details.
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from HQ.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at HQ
Not surprisingly we have still not received our refund. And of course it's impossible to actually get to speak to anyone who can deal with complaints and the local community team and management are totally unresponsive.
This complaint has been resolved automatically due to user's inactivity.
0 comments