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Regus review: Office

J
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10:45 pm EDT
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A TOTAL DISASTER! I have not been able to cancel the membership because it tells me that it will be canceled from February 2024. and I really want to cancel it immediately because I am very unhappy with the service and I want to end this relationship in the best way for both parties, because Regarding everything that appears in the contract they offered me, they have only fulfilled the part that I can have an office, but I have had to change REGUS headquarters because they sell all the offices, so the ones that are available are in a TERRIBLE CONDITION OF CONSERVATION, dirty walls, no air conditioning and even no internet, in addition to all the above, our clients cannot wait at the reception while we look for them, now they have to wait outside Regus, which is always there with the doors closed and our clients in the hallways waiting.

I'm talking about the Doral and Blue Lagoon headquarters in Miami.

I have videos of everything I've been through at Regus Doral and Regus Blue Lagoon, if you want I can send them to you.

I definitely don't want anything with REGUS from now on.

Desired outcome: i wanna cancel my contract thats it

Oct 04, 2023 8:48 am EDT
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26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

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Hi Jesus,

I’m very sorry to hear of your disappointment.

Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.

I have immediately asked the line manager of your centre to investigate this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details.

Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.

Thanks again for your comments which help us improve. We appreciate your business.

Best regards,

Lorraine Brule

Global Customer Service at Regus
Resolved

We reached an agreement and my membership will be canceled as of Oct 31/23 and in addition neither I nor my company will be reported in any credit bureau, since we do not owe money to REGUS, in addition they will not issue any bad reference of me or me company in the future

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