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4.2 15 Reviews 719 Complaints
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Regus Complaints 719

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10:29 am EST
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Regus Retainer

Regus has failed to return my $1300 retainer despite it being close to 90 days since my request. This is even after the charged me a $600 restoration fee….

As per their house handbook, retainers are returned after 30 days… well it’s past 30 days…

I’ve always paid my office rent on time and would expect at the minium the same courtesy extended to me………

Claimed loss: 1300

Desired outcome: I’d like to receive my retainer in full within the next 10 business days.

Confidential Information Hidden: This section contains confidential information visible to verified Regus representatives only. If you are affiliated with Regus, please claim your business to access these details.

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4:54 am EST
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Our company was Regus customer for about 12 years 2010 to 2022 and we used their virtual office service and paid all dues regularly. In 2022, we decided to cancel their service and gave them notice about 3 months before the expiration of the current contract and renewal of the new contract. They sent me email saying that they have terminated the service a...

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11:31 am EST
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Regus Lease cancellation

Good Morning,

I canceled the renewal of my office in September 2023. With this said my lease ends in December 31, 2023. However I have recently been sent a invoice for the month of January 1- 31, 2024 which I do not plan to pay. I plan to discuss this matter with my attorney if this new unauthorized lease is not terminated. I have worked with Regus since April 2015, however in the past year I have been moved by the Regus organization 2 times moving my company further away from our customer and so I am no longer interested in the Regus space. Hopefully I will hear from you today or nor later than Monday, if I have not heard from your organization I will have a letter sent from my attorney

Tamara Chisim

President & CEO

Innovative Element

(7218896 - Regus Account#)

[protected]

[protected]@innovative-element.com

Desired outcome: Cancellation of Lease

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8:38 am EST
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Regus Payment Not Received

Account Number : [protected]

Email #1 (Response from Regus)

Case Number (C-[protected]-W4P1-[protected] CRM:[protected])

Date Received : 10/26/2023 1:32AM

Message Highlight : "Please allow 5 to 7 business days for the refund to reflect in your bank account prior to the payment run date."

Sender : [redacted] (Account Helpdesk)

Email #2 (Email Generated by Regus - APAC Reporting)

Message Highlight : The payment is scheduled to be sent to your bank on 14 Nov 2023, Please allow 5-7 business days for it to show up in your bank account after that date.

Email # 3 (Response from Regus)

Case Number (Retainer Refund - AdoreSys ([protected]) CRM:[protected])

Date Received : 11/26/2023 11:07AM

Message Highlight : "Your patience and cooperation are much appreciated."

Sender : [redacted] (Account Helpdesk)

Complaint :Even after 48 hours of business working day still no response

Conclusion: Not RELIABLE!

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1:12 pm EST
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Hello, my name is kaz ahmed I would like to dispute an ongoing payment issue I am having with the Manchester airport branch of Regus. I had a private office rental in July. I initially only wanted the office for a month, but I had missed the termination deadline by a day or two so was being charged for August as-well. However, initially I was told by...

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5:55 am EST
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I signed up for a virtual office online with Regus 15 Moore Street Canberra in September, It took a week after I made a number of phone calls to get the welcome email with mailing address but it didn't have the telephone number for my virtual office. After calling the Moore street office I was told that it doesn't include a phone number but clearly it did...

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11:10 am EST
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Regus Auto renewal of contract

I took out a 12 month Regus virtual office space contract in Nov 2015.

I used their services for several years.

In Nov 2022 I asked verbally for the contract to be cancelled but was told it had been auto renewed 3 months before the contract date and that I could not cancel. Regus said a renewal email would be sent 3 months prior to the next renewal date , being 1 Dec 2023.

I did not receive those emails as they were marked as spam and went to the spam mailbox.

Claimed loss: £1128

Desired outcome: Cancellation of contract and refund

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7:42 am EST
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I contacted with IWGPLC to ask for virtual office rental possibilities on 16.10.2023 Then get this answer from them based on sent information by sales representative We are business centra and only can help you with providing the correct agreement for the Chambre of Commerce. Depending on the situation you will need either a Virtual Office or a...

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3:11 am EST
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Regus Office

When you purchase a service for office usage; you're then second-class citizen for Regus (Turkey). I've been using monthly 10 office usage pack for 2 months; i've visited 4 different location many times and they every time gave me the smallest room without window. Feel yourself stuck in a prison.

I don't think this is based on room availability; but rather an approach from employees.

Their behaviors' is not professional; probably they see me as a 'temporary' or 'one-off' client.. Therefore giving me the worst room everytime.

I'll cancel the membership when it expires. and look for another servicing company.

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Update by Marcus PB
Nov 16, 2023 8:23 am EST

Thank you Lorraine.

As i mentioned it doesn't seem that only room availability but rather an approach.

I see it in staff's comments, questions and behaviors. + I tried different locations and everytime the smallest room w/o window; although i see many empty nice rooms.

Please take it as a client feedback for your TR offices.

I'll drop a short message in your mailbox in case it may be needed.

Many thanks.

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1:20 am EST
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I am writing to express my concern regarding the delay in receiving my retainer deposit refund for the property located at 200 Hennessy Road, Wanchai, Hong Kong (My account number is [protected]), which I vacated on 30th September 2023. On 19th September 2023, I diligently completed and submitted the necessary 'Deposit Refund Request' form. On 1st November...

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12:34 pm EST
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Hello, I have set up 2 of my companies with Regus in the Netherlands with their service „campus registration“. First : I was misconsulted because I was told I could cancel it after one month and take another plan, that would be cheaper. I discussed it with a sales person from regus and she told me that it is possible, then it turned out not to be...

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10:35 am EST
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Regus On the 31 March 2023 I received an email subject: OVERDUE NOTICE for your Regus Account : 9667041 for a service I stopped in March of 2022 and paid the final invoice for and never received another invoice again until this email. I tried communicating with Regus via there recommended channels as per the email only to be repeatedly stoned walled with...

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11:02 am EST
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Regus Cleaningness of office space

I have taken an office with start date 1.11.23. I terminated by previous contract to take a new office. My services were suspended due to late payment fee. I made 75% of the payment in arrears and attended the office today to meet up with a client.

After a long conversation they agreed to let me use the office but to make payment of £270 in arrears in a week.

On entering the office it appears the office has not been clean with marks all over the wall. I insisted to have this clean as my move in date was on 1.11.23. The receptionist advised I should come back tomorrow as they will get the office clean today.

My concern is they have taken money from client to get the office clean but hasn't been done.

I want to no what to do as I have lost client as I had no office today to do business.

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1:21 pm EDT
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I'm a victim of them. It started off well and I had a great year actually with my virtual office. I never had any random fees or increases. Then finally once my contract is set to end 3 months prior I get an email that basically has a link for me to terminate my agreement. At first I thought it was odd that I even needed to do this. Once my contract is up...

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1:49 am EDT
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Regus Retainer refund — 2+ months

Private office at Signature by Regus in Singapore at Asia Square Tower 1. This is a follow up to my complaint on 26 October and 12 October. I still have not received the refund and it is over 2 months since my lease expiration. Still no satisfactory answer. I have been told repeatedly since 23 September that the refund was "processed" and in the "nearest payment run". However, the funds still have not arrived. I am being told again its in the nearest payment fun but I have no faith. No one at the account helpdesk or customer service feels the need to provide any definitive data or time of deposit. This leads me to believe that Regus' is trying to drag it out to avoid ever making payment. I request an immediate deposit of funds. No payment runs, no 5-7 days to show up in account. Just get it deposited.

Desired outcome: refund of deposit immediately. Compensation for delay. 1 year of free co-working space or cash equivalent to be deposited in same account.

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Retainer received 14 November 2023

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I made a mistake signing a contract, and a few hours later I released my mistake. I called, I sent many emails and requests on the same day when I signed the contract and no one was able to help me. Then one representative called Wendy S, have came back to me via email saying that she only managed to lower the monthly cost, taking out from my account the...

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I have had contract for co-working space with Regus since 7th February 2023. At the end of the six months I decided to go onto a more temporary co-workers plan with a virtual office. I was told that there would be no activation fee. I paid the deposit and an extra month for the co working space. everything was set up and my bill for September should have...

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Dear Complaint Board Community, I am writing this post with a heavy heart and a sense of urgency to bring attention to a deeply frustrating and unresolved issue I have been experiencing with Regus/IWG, a global corporation known for its flexible office space solutions. On October 1, 2023, I requested the refund of my deposit from Regus/IWG, as my...

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Regus Virtual office in Haywards Heath

Account number: [protected]

I purchased a 6 month contract for a virtual office in Haywards Heath to run a new business but the council refused to run the business with virtual offices. This agreement has been only placed 10 days ago and I haven't used your service. I would like a refund of my payment. Also I have been contacting the customer services but no solution provided.

Desired outcome: Refund

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I rented a private office at Signature by Regus in Singapore at Asia Square Tower 1. My lease ended on 31 August 2023. I have still not received my retainer despite dozens of emails and queries with the help desk and the local support staff. I initially inquired about the status of the retainer by creating a ticket. I received a response on 23 September...

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About Regus

Screenshot Regus
Regus provides flexible workspace solutions, including office space, coworking areas, and virtual offices. They cater to businesses of all sizes with options for meeting rooms and business lounges. Services are available on a membership basis, with various plans to suit different needs.
How to file a complaint about Regus?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Regus. Make it specific and clear, for example, "Unjustified Billing Charges at Regus New York Office".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Regus. Mention specific key areas such as customer service, office conditions, billing disputes, contract terms, or any other relevant aspects of your interaction with the company. Include details of any transactions, clearly outlining the nature of the issue. If you have attempted to resolve the issue, describe the steps you took and the responses received from Regus. Explain how this issue has personally affected you, whether it be through time lost, financial impact, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as contracts, email correspondence, receipts, or photographs. Ensure that you do not include sensitive personal information in the documents you are uploading for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Regus itself, so it is important to stay informed about the progress of your complaint.

Overview of Regus complaint handling

Regus reviews first appeared on Complaints Board on Aug 28, 2008. The latest review Withholding deposit, retainer and refusing to refund credit was posted on Oct 1, 2024. The latest complaint Deposit refund was resolved on Jun 13, 2024. Regus has an average consumer rating of 4 stars from 1041 reviews. Regus has resolved 509 complaints.
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  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
    +1 (855) 400-3575
    Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number
    +371 67 118 333
    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
    +1 (800) 633-4237
    Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have unsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
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  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2024
Regus Category
Regus is ranked 3 among 40 companies in the Office Space and Supplies category

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