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CB Office Space and Supplies Regus Conned into signing a contract agreement.
Regus

Regus review: Conned into signing a contract agreement.

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12:21 pm EDT
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As much as I want to say this is my fault for not viewing the contract, as someone who’s newly into the business industry I had good faith on this Area Manager, as I had repeatedly told him I DID not want a long contract, I did not want to pay anything now as I had to speak with my brother first, he gave me the quotes as I asked and that is all I asked in that day not a contract agreement! I signed the contract since he told me I can discuss with my brother first then pay if you agree with each other, but when I told them I did not want to continue since I have not used any of their services or their products as it’s now been 13 days since I was supposed to start.

I have emailed the Customer Support Team constantly asking to cancel the agreement since, firstly it was stated I only had to pay £1k monthly and also he did not state that it was a full on contract since I have had business with Regus before but it was Hourly/Daily rates so I did not think I would have to stay until the contract ends hence why I also signed the agreement! But now the Bill is £6k? It has only been 13 days and now the bill is £6000? And now they are threatening to send me to Collections…

The Customer Support Team are very useless not helping me at all!

Oct 02, 2023 5:25 am EDT
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26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

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Hello,

Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.

Your current agreement will expire on the date that is reflected within it; it is a formal, business commitment.

We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date. 

You can end your agreement through your online portal (myregus.com) by going to Account > Products and services > End Agreement.

Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at lorraine.brule@regus.com if I can help further.

Regards,

Lorraine Brule

Global Customer Service at Regus
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This complaint has been resolved automatically due to user's inactivity.

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