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4.2 15 Reviews 719 Complaints
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Regus Complaints 719

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12:33 pm EDT
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Earlier this year, I approached Regus in Germany with a straightforward request to use their office space for 10 days. I paid for these 10 days under the impression that my needs were clearly understood. Only after the payment was processed did I learn that I had been entered into a monthly subscription, which I was told to cancel to avoid further...

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9:21 pm EDT
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The concerns I’ve had with my experience at Spaces have reached a point where a comprehensive and detailed discussion is warranted. I want to make it clear that I have documented emails and correspondences to substantiate all the issues I’ll outline here. I chose Spaces for its welcoming atmosphere and amenities, thinking it would be a supportive...

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6:36 am EDT
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I am writing to express my concern regarding the delay in receiving my deposit refund for the property located at [Your Address or Apartment Number], which I vacated on September 30th, 2023. On October 1st, 2023, I diligently completed and submitted the necessary 'Deposit Refund Request' form, anticipating a timely resolution to this matter. As of today...

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10:52 pm EDT
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Subject: Urgent: Critical and Unresolved Issues at 10 Four Seasons Place, Etobicoke, Ontario, Canada, Require Immediate Action Dear Regus Management, I am compelled to raise multiple severe issues that have marred my experience at the Regus Location mentioned above since my contract initiation in April 2023. 1. Defective Phone Line: The Oomaa phone line...

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6:06 pm EDT
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In early December 2022 I told the receptionist at Swansea branch I was leaving the city in January so just needed one month. She said this was fine and I paid that night. I cancelled the next day so it didn't renew the next month. Halfway through December I had another invoice. Apparently the month renews in the middle of the month even though I had just...

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9:07 am EDT
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Honestly, from the bottom of my heart, I am not the most perfect person in the world. Trust me, I’ve done my wrongs, but when I tell you, these are some of the most unprofessional staff ever. The cafeteria staff are rude. I asked a simple question, and it turned into a whole debate. The receptionist doesn’t greet anyone or help; she just sits there.

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6:28 am EDT
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Regus Virtual office Capital Quarter

28th of April my Cardiff bay account was closed and the services were supposed to be transferred to Capital quarter at very short notice.

I was informed all service's would be transferred and had confirmation letters stating that the payment methods have been set up.

this was not the case, the DD was not set up and I started to incur late payment charges.

I asked for a copy of an agreement and this has not been sent as it appears there is not one in place.

they are currently attempting to charge me for services not provided late payment fees and all without a signed or any type of agreement in place.

Desired outcome: account closed and costs removed, new agreement discussed

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Update by Simon r Jones
Oct 26, 2023 3:37 am EDT

The service was not transferred! you did not have an agreement in place as confirmed by one of your assistants in writing.

The automated payment system was allegedly set up for which I had a confirmation mail from yourselves within five days of the proposed transfer. we had enough funds in credit that would have covered any immediate shortfall.

the above account of the issue appears a little light on the facts?

As there was no contract in place of which I asked for many times why would you try to obtain funds from me. There were a significant number of significant failings on the Regus side.

If you do look at the Unfair Contract Terms Act and review what is meant by negligence and complying with common law it may make interesting reading likewise you may need to research trying to obtain funds by deceit as their was no agreement in place. but just like a number of other assurances given by your assistance they were confidant you had broken no laws, perhaps a small claims court may be the place to decided?

Update by Simon r Jones
Oct 26, 2023 3:37 am EDT

The service was not transferred! you did not have an agreement in place as confirmed by one of your assistants in writing.

The automated payment system was allegedly set up for which I had a confirmation mail from yourselves within five days of the proposed transfer. we had enough funds in credit that would have covered any immediate shortfall.

the above account of the issue appears a little light on the facts?

As there was no contract in place of which I asked for many times why would you try to obtain funds from me. There were a significant number of significant failings on the Regus side.

If you do look at the Unfair Contract Terms Act and review what is meant by negligence and complying with common law it may make interesting reading likewise you may need to research trying to obtain funds by deceit as their was no agreement in place. but just like a number of other assurances given by your assistance they were confidant you had broken no laws, perhaps a small claims court may be the place to decided?

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2:42 am EDT
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Dear Regus Team I am writing to express my deep dissatisfaction with the level of service and response I have received from Regus since we began using your Virtual Office services on 31st July 2023. Initially, everything seemed to be in order with our account management, and we received the first month's rental billing without any issues. However...

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7:26 pm EDT
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Regus automatically renews my virtual office membership agreement for a year from 11/1/2023 to 10/31/2024 without my consent and increases the price by over 20% per month. And Regus does not allow me to cancel the membership after I have contacted the local office and account desk multiple times. They all claimed that they had the right to automatically...

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10:43 pm EDT
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Regus Private Office - Singapore

Office 43040 - Signature by Regus Asia Square ([protected])

Office lease finished 31 August 2023 and retainer refund was requested well in advance. The agreement states it will be refunded within 30 days but I have not received it and we are in mid-October. The help desk initially said it was processed in September and was in the nearest payment run but it was never received. Subsequent follow ups have provided no information to explain why it hasn't been returned. I keep getting a response such as "we are awaiting a response from the billing department on processing". There is no information provided. No one can answer what the status is and when i will receive my retainer balance. I do not want to wait for a further payment run. It should be deposited immediately and there should be compensation for the delay and run around.

Desired outcome: Return retainer deposit asap and offer compensation for the delay.

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Update by Evan_C
Nov 06, 2023 7:27 am EST

The retainer has still not been refunded. No info on when I will receive it. The most atrocious customer service.

Update by Evan_C
Oct 23, 2023 8:20 am EDT

The retainer has still not been refunded. More commentary about it having to be "rerun". Unbelievable. Just deposit the money already. Its coming up on 2 months since the end of the contract. One would think after such a delay, it would simply be escalated and deposited asap.

Update by Evan_C
Oct 16, 2023 10:58 am EDT

Still no update on the deposit. No yet received and no info on when it will be.

Update by Evan_C
Oct 13, 2023 5:26 am EDT

Please provide specific details such as the precise date it will be deposited in my account. I don't want it "rerun" in some later cycle. It is already overdue by a couple weeks and should immediately be deposited in my account.

Update by Evan_C
Oct 11, 2023 11:06 pm EDT

The company claims that it is assigned to "payment runs" and to expect 5-7 days to be reflected in the account...but this is completely absurd. It could and should be transferred same day into the same corporate bank account that was on file and used in the refund request. It appears I am not the only one with this issue.

Resolved

Retainer received 14 November 2023

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7:14 pm EDT
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On September 20, 2023 (less than a month ago) I signed a one month contract with Regus. After I signed up with them, literally 10 minutes after signing up, I found out from all the google reviews that they were a scam. So I Immediately wrote them telling them to cancel my contract (this is within 10 min). I ALSO called the Regus center letting them know...

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5:59 am EDT
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I started my contract with Regus July 2023, at that time one of the most appealing reasons I decided to go with Regus is because they offered a business phone. With the way the world is changing any form of a landline phone has become extinct and I sometimes need to be on the phone for hours at a time so I can’t always use my cellphone. I was so excited to...

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4:33 pm EDT
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Regus Commercial mailing service

I previously sent a message on your website to terminate the agreement. The state of tennessee does not allow commercial mail services as viable business address or mailing address.  So I can't use this service and nobody at Regus new of this prior to me paying for this service.  I understand you guys are a reputable company and will respond in kind regarding this matter. Thank you for your understanding and attention.  

Desired outcome: Early termination of contract agreement

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Resolved

I received an email Stating that if I mark resolve I can get a full cancelation of my agreement and will be free of any commitment I have with them. T

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7:15 pm EDT
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I signed an agreement in January 2023. On January 1 25 2023 I terminated that agreement and paid in full through Feb 28, 2023. 4 months later, I was suddenly billed $58 on my credit card. I tried multiple methods of contact with no response to correct this issue — there are few effective contact channels for Regus (no phone, email, etc). On June 30 I...

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10:47 am EDT
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Regus auto-renewed all my “agreements” between June and September 1st. Between September 14th and 19th each of the three centers I have space at e-mailed notices of a purported “security changes” that would go into effect on September 25th—they locked the doors at all times during business hours and you now have to have your vistors or guests call you...

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8:17 am EDT
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I was the victim of a very rude reception staff member at the Regus building in St Albans. Having attended all of my appts without any issues with parking previously. The reception staff ask for my car registration number and make a note of it. This was my final appointment today 06.10.23 at 11am I came out of my physio appt to see a traffic warden talking...

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8:53 am EDT
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RE: Isaac Gakonya ([protected])- Previously your tenant at Regus, Fairbourne Drive, Milton Keynes. MK10 9RG 1. I vacated the above office space on 31/08/2023, when the agreement ended, after having been your tenant for 3 years. 2. On the same day-31/08/2023, I requested for return of my deposit through your online portal, and I received an acknowledgement...

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3:41 am EDT
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Regus Partial Deposit Refund

We requested a partial deposit refund in July 2023, it was promised that funds would be transferred on the 7th of September 2023, but nothing happend. I tried to push support team and our bank notified that we have pending payment from unidentified entity, we asked Regus to state full name as sender, they rejected, and bank rejected payment.

We persuaded bank to accept payment but support team stopped to answer our requests. Untill now we haven’t received funds.

Desired outcome: to make a partial deposit refund as requested

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Update by Evgeniya Stryukova
Oct 24, 2023 9:08 am EDT

This request was not resolved, but marked as resolved to the customer's satisfaction.

So the information which is provided on this website is false.

Resolved

This complaint has been resolved automatically due to user's inactivity.

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11:13 pm EDT
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My husband was renting an office with the original contract end date of March 2022 in Arizona. He had been a well paying customer since 2020 and we have sung your praises until now. We relocated to Virginia in 2022 and upon being asked in person by a representative in your office if he was going to renew prior to that he stated he would not be. The...

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2:47 pm EDT
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This is a complaint about [protected] unprofessional behavior at Regus (70 East Sunrise, Valley Stream, NY 11581). This lady is not of the temperament to effectively handle front facing customer service. She barked repeatedly at me and everyone else who dared try to open the door without "reading the note" that she angrily says tells us "you must wait to be...

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About Regus

Screenshot Regus
Regus provides flexible workspace solutions, including office space, coworking areas, and virtual offices. They cater to businesses of all sizes with options for meeting rooms and business lounges. Services are available on a membership basis, with various plans to suit different needs.
How to file a complaint about Regus?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Regus. Make it specific and clear, for example, "Unjustified Billing Charges at Regus New York Office".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Regus. Mention specific key areas such as customer service, office conditions, billing disputes, contract terms, or any other relevant aspects of your interaction with the company. Include details of any transactions, clearly outlining the nature of the issue. If you have attempted to resolve the issue, describe the steps you took and the responses received from Regus. Explain how this issue has personally affected you, whether it be through time lost, financial impact, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as contracts, email correspondence, receipts, or photographs. Ensure that you do not include sensitive personal information in the documents you are uploading for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Regus itself, so it is important to stay informed about the progress of your complaint.

Overview of Regus complaint handling

Regus reviews first appeared on Complaints Board on Aug 28, 2008. The latest review Withholding deposit, retainer and refusing to refund credit was posted on Oct 1, 2024. The latest complaint Deposit refund was resolved on Jun 13, 2024. Regus has an average consumer rating of 4 stars from 1041 reviews. Regus has resolved 509 complaints.
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  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
    +1 (855) 400-3575
    Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number
    +371 67 118 333
    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
    +1 (800) 633-4237
    Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have unsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
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  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2024
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Regus is ranked 3 among 40 companies in the Office Space and Supplies category

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