Regus

I have taken an office with start date 1.11.23. I terminated by previous contract to take a new office. My services were suspended due to late payment fee. I made 75% of the payment in arrears and attended the office today to meet up with a client.

After a long conversation they agreed to let me use the office but to make payment of £270 in arrears in a week.

On entering the office it appears the office has not been clean with marks all over the wall. I insisted to have this clean as my move in date was on 1.11.23. The receptionist advised I should come back tomorrow as they will get the office clean today.

My concern is they have taken money from client to get the office clean but hasn't been done.

I want to no what to do as I have lost client as I had no office today to do business.

Private office at Signature by Regus in Singapore at Asia Square Tower 1. This is a follow up to my complaint on 26 October and 12 October. I still have not received the refund and it is over 2 months since my lease expiration. Still no satisfactory answer. I have been told repeatedly since 23 September that the refund was "processed" and in the "nearest payment run". However, the funds still have not arrived. I am being told again its in the nearest payment fun but I have no faith. No one at the account helpdesk or customer service feels the need to provide any definitive data or time of deposit. This leads me to believe that Regus' is trying to drag it out to avoid ever making payment. I request an immediate deposit of funds. No payment runs, no 5-7 days to show up in account. Just get it deposited.

I have had contract for co-working space with Regus since 7th February 2023. At the end of the six months I decided to go onto a more temporary co-workers plan with a virtual office. I was told that there would be no activation fee. I paid the deposit and an extra month for the co working space. everything was set up and my bill for September should have been my coffee arrears which was £30. September I received a bill for £239 so obviously I queried it. I was told by the manager, just pay it and we will reimburse you. To which I replied, no, amend the bill to the right amount and then I will pay the correct amount. Nothing was done, nobody called, nothing was amended,. Then payment for £239 started being attempted to be taken out of my bank. I usualLy pay manually and on time on my card. So I closed the contracts before the start date and wrote to customer services and explained I had been miss sold these contracts. I also know that if I have been miss sold something I am perfectly within my rights to stop these contracts as they have been breached by the company. I received a phone call from a girl on her first day, asking me to pay my bill, she new nothing about the situation at all and was a little embarrassed understandably. Now, Regus are trying to take £71.96 £74.40 and £81.00 out of my bank every month. I have no Idea what then £81.00 is for. I have never been offered my deposits back, they have not honoured the contract, or even amended the bill. Then Saturday the 28th October they have tried to take £239 I have also just been informed that the activation fee is also £45 and not £90. So I was been double charged for that which means both contracts have been broken.

Account number: [protected]

I purchased a 6 month contract for a virtual office in Haywards Heath to run a new business but the council refused to run the business with virtual offices. This agreement has been only placed 10 days ago and I haven't used your service. I would like a refund of my payment. Also I have been contacting the customer services but no solution provided.

Earlier this year, I approached Regus in Germany with a straightforward request to use their office space for 10 days. I paid for these 10 days under the impression that my needs were clearly understood. Only after the payment was processed did I learn that I had been entered into a monthly subscription, which I was told to cancel to avoid further charges.

During my first visit, I found the office chairs to be intolerable, causing me significant back pain. I immediately contacted their customer support via email to inquire about a refund for the remaining days. The responses I received were delayed, inconsistent, and from different representatives who lacked context about my situation. This forced me to repeatedly explain my case, creating a frustrating loop without resolution.

Further adding to the confusion, a Regus employee informed me at a later stage that the initial contract, presented to me on the same day as my first contact with Regus, had already committed me to a second month’s payment. This, despite the fact that I had explicitly communicated my intent to use the space for just 10 days. I felt trapped into a two-month commitment due to a lack of transparent communication from Regus.

To mitigate further losses, I took the initiative to cancel my subscription via their app. Nevertheless, I was still billed for yet another month. This ordeal has been extremely disappointing, casting doubt on Regus' commitment to customer transparency, comfort, and satisfaction.

In early December 2022 I told the receptionist at Swansea branch I was leaving the city in January so just needed one month. She said this was fine and I paid that night. I cancelled the next day so it didn't renew the next month.

Halfway through December I had another invoice. Apparently the month renews in the middle of the month even though I had just paid for a month, 2 weeks before. I wasn't made aware of this before signing up but the "customer service" said its in the T&Cs. Lack of transparency and knowledge from the swansea branch there.

The whole time I was there I couldn't connect to the Internet without a day pass. The staff escalated to a team member called G. on teams. But this easy never resolved. Meaning I had to work only when reception were in or I couldn't use the Internet. I work mostly on weekends so I wasn't able to service clients over the weekend.

Although I complained and asked about this daily, it was never fixed.

I then removed my payment details from my account as I didn't want another month to come out..by this point I had already paid for 8 weeks and only used 5. A month later I had emails about charges. Cleaning charges, kitchen charges, end of contract charges...despite bringing this up with the receptionist, v., who said she would sort it, it never was. Again I wasn't made aware of these upon sign up

I explained the whole number of issues to numerous members of the team online but there was zero responsibility on their half.

They demanded the payment and I ended up paying because of the stress it was causing.

So the one month actually ended up costing over ! And I couldn't even use the service I paid for!

Fast forward 8 months and I have an email saying I owe k with a debt collector CC'd! I emailed back saying I don't owe anything and they need to follow up the email thread with their teams, I phoned the centre several times with no answer, and I phoned the mobile number the centre's voicemail suggested. I called that several times with no answer. I left a voicemail. And no response.

The lack of customer service is disgusting. They demand money but take no responsibility for selling something they could not fulfill. There wasn't an ounce of apology about being mis sold to either.

28th of April my Cardiff bay account was closed and the services were supposed to be transferred to Capital quarter at very short notice.

I was informed all service's would be transferred and had confirmation letters stating that the payment methods have been set up.

this was not the case, the DD was not set up and I started to incur late payment charges.

I asked for a copy of an agreement and this has not been sent as it appears there is not one in place.

they are currently attempting to charge me for services not provided late payment fees and all without a signed or any type of agreement in place.