Regus

When you purchase a service for office usage; you're then second-class citizen for Regus (Turkey). I've been using monthly 10 office usage pack for 2 months; i've visited 4 different location many times and they every time gave me the smallest room without window. Feel yourself stuck in a prison.

I don't think this is based on room availability; but rather an approach from employees.

Their behaviors' is not professional; probably they see me as a 'temporary' or 'one-off' client.. Therefore giving me the worst room everytime.

I'll cancel the membership when it expires. and look for another servicing company.

I am writing to express my concern regarding the delay in receiving my retainer deposit refund for the property located at 200 Hennessy Road, Wanchai, Hong Kong (My account number is [protected]), which I vacated on 30th September 2023. On 19th September 2023, I diligently completed and submitted the necessary 'Deposit Refund Request' form.

On 1st November 2023, I have yet to receive any updates regarding the status of my refund. I sent an email to HQ Account Helpdesk. One of your staff, Y., replied my email. She said that "As per checking with the payments team, Account Holder Name (my personal bank account) and Company Name are different". Hence, I re-submit my company's bank account information to her on the same day.

Up to now (i.e. 15th November 2023), I have yet to receive any updates regarding the status of my refund.

Furthermore, I have attempted to find an appropriate department or representative to address this issue, but I was met with limited information that only pertains to the sales department. It is disappointing to find no dedicated department or contact details to address pressing concerns like mine.

Therefore, I kindly request an immediate response with an update on the status of my retainer deposit refund. I hope to receive my refund without any further delays. If your company has unreasonably refused to return the retainer deposit, I will commence legal action to recover the deposit from your company.

Hello,

I have set up 2 of my companies with Regus in the Netherlands with their service „campus registration“.

First : I was misconsulted because I was told I could cancel it after one month and take another plan, that would be cheaper. I discussed it with a sales person from regus and she told me that it is possible, then it turned out not to be possible and I had to redo everything and pay even more.

But okay, she claims this is a misunderstanding and we are all human, so next one.

Second: As I set up my companies with them, the letters from the kvk and other official authorities of course are sent to that address (bank cards, invoices etc.) - when I asked for my letters, I was denied service because my compliance check is not done. The important point here is, that some of the infos (VAT) number for example, are in the letters that come from the authorities to the address, so as they wouldn’t hand it out, I can not provide it - that system itself is not working, isn’t it ?

They told me I need to allow them to open my private and confidential letters as there was no other way to complete the compliance, even when I come with my passport they could not hand out letters to me. This is something I was never told before

But okay, I agreed for them to open the VAT letters and to finally do the check, so I can have access to service and my letters.

Now more than 2 weeks have passed since they have EVERYTHING NEEDED, and the compliance is still not done.

I am being denied service, as the compliance check still needs time, nobody answers to my emails and I do not get access to all the letters that I received since 7 weeks.

I can not send out invoices as the VAT number is missing and can not access my credit cards or invoices that were sent as letters.

On the other side: they have sent me some letters and broken their compliance and rules already.

I want serious business partners, but it feels as if they are blocking my business with this behaviour and this is the worst customer experience I ever made.

Yet: they still send me invoices for several hundreds of euros without even offering services and still ignoring mails for days and weeks sometimes.

I kindly ask for a solution or just to let me out of the contract if you can not offer the solution you claim to do, but this is highly negative.

Who can help me to solve this finally ?

Thank you!

I have taken an office with start date 1.11.23. I terminated by previous contract to take a new office. My services were suspended due to late payment fee. I made 75% of the payment in arrears and attended the office today to meet up with a client.

After a long conversation they agreed to let me use the office but to make payment of £270 in arrears in a week.

On entering the office it appears the office has not been clean with marks all over the wall. I insisted to have this clean as my move in date was on 1.11.23. The receptionist advised I should come back tomorrow as they will get the office clean today.

My concern is they have taken money from client to get the office clean but hasn't been done.

I want to no what to do as I have lost client as I had no office today to do business.

Private office at Signature by Regus in Singapore at Asia Square Tower 1. This is a follow up to my complaint on 26 October and 12 October. I still have not received the refund and it is over 2 months since my lease expiration. Still no satisfactory answer. I have been told repeatedly since 23 September that the refund was "processed" and in the "nearest payment run". However, the funds still have not arrived. I am being told again its in the nearest payment fun but I have no faith. No one at the account helpdesk or customer service feels the need to provide any definitive data or time of deposit. This leads me to believe that Regus' is trying to drag it out to avoid ever making payment. I request an immediate deposit of funds. No payment runs, no 5-7 days to show up in account. Just get it deposited.

I made a mistake signing a contract, and a few hours later I released my mistake. I called, I sent many emails and requests on the same day when I signed the contract and no one was able to help me. Then one representative called Wendy S, have came back to me via email saying that she only managed to lower the monthly cost, taking out from my account the coffee and teas the fee was £29, and obviously that was not done.

I received an email with a new invoice and the price is still the same as the November invoice. I have contacted representative again yesterday to receive email reply and informed me that, on my contract it’s says that I don’t have coffee and tea included, and is not possible this to be taken off my contract.

So how is this possible? One to say it’s possible another not, and no one was able to help me to cancel the contract. I was begging this to be canceled as I have made human error signing the contract, and I have found out few hours after that I have made mistake, as i was told that i will be loosing my client due to closing the offices in London, and i wont be needing the office space unfortunately, but no one was able to help me. So i will need to pay now every month until April 2024, for something I won't need. This is very very unhelpful and disappointing.

I have had contract for co-working space with Regus since 7th February 2023. At the end of the six months I decided to go onto a more temporary co-workers plan with a virtual office. I was told that there would be no activation fee. I paid the deposit and an extra month for the co working space. everything was set up and my bill for September should have been my coffee arrears which was £30. September I received a bill for £239 so obviously I queried it. I was told by the manager, just pay it and we will reimburse you. To which I replied, no, amend the bill to the right amount and then I will pay the correct amount. Nothing was done, nobody called, nothing was amended,. Then payment for £239 started being attempted to be taken out of my bank. I usualLy pay manually and on time on my card. So I closed the contracts before the start date and wrote to customer services and explained I had been miss sold these contracts. I also know that if I have been miss sold something I am perfectly within my rights to stop these contracts as they have been breached by the company. I received a phone call from a girl on her first day, asking me to pay my bill, she new nothing about the situation at all and was a little embarrassed understandably. Now, Regus are trying to take £71.96 £74.40 and £81.00 out of my bank every month. I have no Idea what then £81.00 is for. I have never been offered my deposits back, they have not honoured the contract, or even amended the bill. Then Saturday the 28th October they have tried to take £239 I have also just been informed that the activation fee is also £45 and not £90. So I was been double charged for that which means both contracts have been broken.

Account number: [protected]

I purchased a 6 month contract for a virtual office in Haywards Heath to run a new business but the council refused to run the business with virtual offices. This agreement has been only placed 10 days ago and I haven't used your service. I would like a refund of my payment. Also I have been contacting the customer services but no solution provided.

Earlier this year, I approached Regus in Germany with a straightforward request to use their office space for 10 days. I paid for these 10 days under the impression that my needs were clearly understood. Only after the payment was processed did I learn that I had been entered into a monthly subscription, which I was told to cancel to avoid further charges.

During my first visit, I found the office chairs to be intolerable, causing me significant back pain. I immediately contacted their customer support via email to inquire about a refund for the remaining days. The responses I received were delayed, inconsistent, and from different representatives who lacked context about my situation. This forced me to repeatedly explain my case, creating a frustrating loop without resolution.

Further adding to the confusion, a Regus employee informed me at a later stage that the initial contract, presented to me on the same day as my first contact with Regus, had already committed me to a second month’s payment. This, despite the fact that I had explicitly communicated my intent to use the space for just 10 days. I felt trapped into a two-month commitment due to a lack of transparent communication from Regus.

To mitigate further losses, I took the initiative to cancel my subscription via their app. Nevertheless, I was still billed for yet another month. This ordeal has been extremely disappointing, casting doubt on Regus' commitment to customer transparency, comfort, and satisfaction.

Subject: Urgent: Critical and Unresolved Issues at 10 Four Seasons Place, Etobicoke, Ontario, Canada, Require Immediate Action

Dear Regus Management,

I am compelled to raise multiple severe issues that have marred my experience at the Regus Location mentioned above since my contract initiation in April 2023.

1. Defective Phone Line: The Oomaa phone line you provided is inoperative, causing serious business setbacks.

2. Staff Conduct: Staff have demonstrated unprofessional and discourteous behavior, including non-responsiveness to our queries and issues.

3. Missing Signage: Our contract-promised signage has not materialized, negatively affecting our business image.

4. Property Concerns: Damage to our office wall from a sharp-edged Regus chair has not been addressed.

5. Mail Issues: Critical mail from courts, banks, and clients is regularly missing, raising alarm about your mail handling procedures.

6. Unfulfilled Referral Fees: Despite promises, both written and verbal, the individual who referred me has not received the promised referral fees.

7. Kitchen Maintenance: The communal kitchen is persistently unclean, lacking even basic clean glasses.

8. Inappropriate Communications: We’ve received unnecessary and embarrassing emails from staff, including instances where our food was discarded.

9. Business Lounge Access: Staff have rudely expelled us from the business lounge at 5 PM, causing embarrassment in front of our clients. Additionally, the lounge is inexplicably locked during business hours, unlike other Regus locations.

10. Toxic Work Atmosphere: The culmination of these issues has created a toxic working atmosphere, unsuitable for productive business operations to the limit that I don’t go to the office anymore except for about couple of times this month.

11. Inaccurate Billing: For the first few months, we were overcharged due to inaccurate deductions, and despite complaints, these issues have neither been corrected nor refunded.

Given the accumulating grievances, I am seriously considering contract termination and publicly sharing my experiences with my extensive social media following.

I urgently call for immediate escalation and resolution of these matters. Failure to do so will force me to proceed with termination and public disclosure.

Awaiting your urgent and corrective actions.

Sincerely,

Jasmine

In early December 2022 I told the receptionist at Swansea branch I was leaving the city in January so just needed one month. She said this was fine and I paid that night. I cancelled the next day so it didn't renew the next month.

Halfway through December I had another invoice. Apparently the month renews in the middle of the month even though I had just paid for a month, 2 weeks before. I wasn't made aware of this before signing up but the "customer service" said its in the T&Cs. Lack of transparency and knowledge from the swansea branch there.

The whole time I was there I couldn't connect to the Internet without a day pass. The staff escalated to a team member called G. on teams. But this easy never resolved. Meaning I had to work only when reception were in or I couldn't use the Internet. I work mostly on weekends so I wasn't able to service clients over the weekend.

Although I complained and asked about this daily, it was never fixed.

I then removed my payment details from my account as I didn't want another month to come out..by this point I had already paid for 8 weeks and only used 5. A month later I had emails about charges. Cleaning charges, kitchen charges, end of contract charges...despite bringing this up with the receptionist, v., who said she would sort it, it never was. Again I wasn't made aware of these upon sign up

I explained the whole number of issues to numerous members of the team online but there was zero responsibility on their half.

They demanded the payment and I ended up paying because of the stress it was causing.

So the one month actually ended up costing over ! And I couldn't even use the service I paid for!

Fast forward 8 months and I have an email saying I owe k with a debt collector CC'd! I emailed back saying I don't owe anything and they need to follow up the email thread with their teams, I phoned the centre several times with no answer, and I phoned the mobile number the centre's voicemail suggested. I called that several times with no answer. I left a voicemail. And no response.

The lack of customer service is disgusting. They demand money but take no responsibility for selling something they could not fulfill. There wasn't an ounce of apology about being mis sold to either.

28th of April my Cardiff bay account was closed and the services were supposed to be transferred to Capital quarter at very short notice.

I was informed all service's would be transferred and had confirmation letters stating that the payment methods have been set up.

this was not the case, the DD was not set up and I started to incur late payment charges.

I asked for a copy of an agreement and this has not been sent as it appears there is not one in place.

they are currently attempting to charge me for services not provided late payment fees and all without a signed or any type of agreement in place.