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4.2 1037 Reviews

Regus Complaints Summary

507 Resolved
210 Unresolved
Our verdict: You can expect a very good level of service from Regus. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Regus reviews & complaints 730

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10:35 am EST
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Regus - Co-working agreement and bogus billing

Regus On the 31 March 2023 I received an email subject: OVERDUE NOTICE for your Regus Account : 9667041 for a service I stopped in March of 2022 and paid the final invoice for and never received another invoice again until this email. I tried communicating with Regus via there recommended channels as per the email only to be repeatedly stoned walled with...

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11:02 am EST
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Regus Cleaningness of office space

I have taken an office with start date 1.11.23. I terminated by previous contract to take a new office. My services were suspended due to late payment fee. I made 75% of the payment in arrears and attended the office today to meet up with a client.

After a long conversation they agreed to let me use the office but to make payment of £270 in arrears in a week.

On entering the office it appears the office has not been clean with marks all over the wall. I insisted to have this clean as my move in date was on 1.11.23. The receptionist advised I should come back tomorrow as they will get the office clean today.

My concern is they have taken money from client to get the office clean but hasn't been done.

I want to no what to do as I have lost client as I had no office today to do business.

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1:21 pm EDT
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Regus - Contract/agreement

I'm a victim of them. It started off well and I had a great year actually with my virtual office. I never had any random fees or increases. Then finally once my contract is set to end 3 months prior I get an email that basically has a link for me to terminate my agreement. At first I thought it was odd that I even needed to do this. Once my contract is up...

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12:47 pm EDT
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Regus Unlawful charge

"(..) As mentioned from previous email, you updated your payment method dated 02/10/2023 which cause delayed payments. 

Although I am sincerely sorry about your dissatisfaction, we have already shared our position with you; it will not change.

Best regards,

Arte T.

Account Helpdesk"

This is a horrible app. The staff members are always frivolous and the service at the center where I have my office in New Jersey is not what I was expecting. They always charge unlawful late fees.

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1:49 am EDT
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Regus Retainer refund — 2+ months

Private office at Signature by Regus in Singapore at Asia Square Tower 1. This is a follow up to my complaint on 26 October and 12 October. I still have not received the refund and it is over 2 months since my lease expiration. Still no satisfactory answer. I have been told repeatedly since 23 September that the refund was "processed" and in the "nearest payment run". However, the funds still have not arrived. I am being told again its in the nearest payment fun but I have no faith. No one at the account helpdesk or customer service feels the need to provide any definitive data or time of deposit. This leads me to believe that Regus' is trying to drag it out to avoid ever making payment. I request an immediate deposit of funds. No payment runs, no 5-7 days to show up in account. Just get it deposited.

Desired outcome: refund of deposit immediately. Compensation for delay. 1 year of free co-working space or cash equivalent to be deposited in same account.

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Resolved

Retainer received 14 November 2023

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8:11 am EDT
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Regus - Agreement with regus

I made a mistake signing a contract, and a few hours later I released my mistake. I called, I sent many emails and requests on the same day when I signed the contract and no one was able to help me. Then one representative called Wendy S, have came back to me via email saying that she only managed to lower the monthly cost, taking out from my account the...

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7:04 am EDT
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Regus - Miss sale of contract to Artemis Avici'Na

I have had contract for co-working space with Regus since 7th February 2023. At the end of the six months I decided to go onto a more temporary co-workers plan with a virtual office. I was told that there would be no activation fee. I paid the deposit and an extra month for the co working space. everything was set up and my bill for September should have...

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5:35 am EDT
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Regus - Deposit refund seriously delay

Dear Complaint Board Community, I am writing this post with a heavy heart and a sense of urgency to bring attention to a deeply frustrating and unresolved issue I have been experiencing with Regus/IWG, a global corporation known for its flexible office space solutions. On October 1, 2023, I requested the refund of my deposit from Regus/IWG, as my...

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10:55 pm EDT
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Regus Virtual office in Haywards Heath

Account number: [protected]

I purchased a 6 month contract for a virtual office in Haywards Heath to run a new business but the council refused to run the business with virtual offices. This agreement has been only placed 10 days ago and I haven't used your service. I would like a refund of my payment. Also I have been contacting the customer services but no solution provided.

Desired outcome: Refund

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4:08 am EDT
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Regus - Retainer refund

I rented a private office at Signature by Regus in Singapore at Asia Square Tower 1. My lease ended on 31 August 2023. I have still not received my retainer despite dozens of emails and queries with the help desk and the local support staff. I initially inquired about the status of the retainer by creating a ticket. I received a response on 23 September...

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12:33 pm EDT
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Regus - Regus short-term office solutions

Earlier this year, I approached Regus in Germany with a straightforward request to use their office space for 10 days. I paid for these 10 days under the impression that my needs were clearly understood. Only after the payment was processed did I learn that I had been entered into a monthly subscription, which I was told to cancel to avoid further...

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9:21 pm EDT
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Regus - Private office rental

The concerns I’ve had with my experience at Spaces have reached a point where a comprehensive and detailed discussion is warranted. I want to make it clear that I have documented emails and correspondences to substantiate all the issues I’ll outline here. I chose Spaces for its welcoming atmosphere and amenities, thinking it would be a supportive...

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6:36 am EDT
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Regus - Deposit refund

I am writing to express my concern regarding the delay in receiving my deposit refund for the property located at [Your Address or Apartment Number], which I vacated on September 30th, 2023. On October 1st, 2023, I diligently completed and submitted the necessary 'Deposit Refund Request' form, anticipating a timely resolution to this matter. As of today...

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10:52 pm EDT
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Regus - Private office services at 10 four seasons place etobicoke ontario

Subject: Urgent: Critical and Unresolved Issues at 10 Four Seasons Place, Etobicoke, Ontario, Canada, Require Immediate Action Dear Regus Management, I am compelled to raise multiple severe issues that have marred my experience at the Regus Location mentioned above since my contract initiation in April 2023. 1. Defective Phone Line: The Oomaa phone line...

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6:06 pm EDT
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Regus - Lack of fulfillment, terrible customer service, payment demands

In early December 2022 I told the receptionist at Swansea branch I was leaving the city in January so just needed one month. She said this was fine and I paid that night. I cancelled the next day so it didn't renew the next month. Halfway through December I had another invoice. Apparently the month renews in the middle of the month even though I had just...

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9:07 am EDT
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Regus Cafeteria Staff / Reception

Honestly, from the bottom of my heart, I am not the most perfect person in the world. Trust me, I’ve done my wrongs, but when I tell you, these are some of the most unprofessional staff ever. The cafeteria staff are rude. I asked a simple question, and it turned into a whole debate. The receptionist doesn’t greet anyone or help; she just sits there.

Desired outcome: I would say nothing I’ll stay away from the cafe and the receptionist honestly unless I can move somewhere els other then that it is what it is.

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Regus Concord
, US
Oct 23, 2023 10:07 am EDT
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We thank you for you feedback and addressing your issues concerning you experience here at Regus. We apologize for the unpleasant experience you had with the Community Team. We at Regus prioritize in helping our clients have a great day at work; we will make sure our clients are always greeted and helped by the community team. Please let us know if there anything else we can do to make your experience better, thank you!

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6:28 am EDT
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Regus Virtual office Capital Quarter

28th of April my Cardiff bay account was closed and the services were supposed to be transferred to Capital quarter at very short notice.

I was informed all service's would be transferred and had confirmation letters stating that the payment methods have been set up.

this was not the case, the DD was not set up and I started to incur late payment charges.

I asked for a copy of an agreement and this has not been sent as it appears there is not one in place.

they are currently attempting to charge me for services not provided late payment fees and all without a signed or any type of agreement in place.

Desired outcome: account closed and costs removed, new agreement discussed

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Update by Simon r Jones
Oct 26, 2023 3:37 am EDT

The service was not transferred! you did not have an agreement in place as confirmed by one of your assistants in writing.

The automated payment system was allegedly set up for which I had a confirmation mail from yourselves within five days of the proposed transfer. we had enough funds in credit that would have covered any immediate shortfall.

the above account of the issue appears a little light on the facts?

As there was no contract in place of which I asked for many times why would you try to obtain funds from me. There were a significant number of significant failings on the Regus side.

If you do look at the Unfair Contract Terms Act and review what is meant by negligence and complying with common law it may make interesting reading likewise you may need to research trying to obtain funds by deceit as their was no agreement in place. but just like a number of other assurances given by your assistance they were confidant you had broken no laws, perhaps a small claims court may be the place to decided?

Update by Simon r Jones
Oct 26, 2023 3:37 am EDT

The service was not transferred! you did not have an agreement in place as confirmed by one of your assistants in writing.

The automated payment system was allegedly set up for which I had a confirmation mail from yourselves within five days of the proposed transfer. we had enough funds in credit that would have covered any immediate shortfall.

the above account of the issue appears a little light on the facts?

As there was no contract in place of which I asked for many times why would you try to obtain funds from me. There were a significant number of significant failings on the Regus side.

If you do look at the Unfair Contract Terms Act and review what is meant by negligence and complying with common law it may make interesting reading likewise you may need to research trying to obtain funds by deceit as their was no agreement in place. but just like a number of other assurances given by your assistance they were confidant you had broken no laws, perhaps a small claims court may be the place to decided?

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2:42 am EDT
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Regus - Virtual office contract

Dear Regus Team I am writing to express my deep dissatisfaction with the level of service and response I have received from Regus since we began using your Virtual Office services on 31st July 2023. Initially, everything seemed to be in order with our account management, and we received the first month's rental billing without any issues. However...

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7:26 pm EDT
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Regus Regus virtual office auto renew

Regus automatically renews my virtual office membership agreement for a year from 11/1/2023 to 10/31/2024 without my consent and increases the price by over 20% per month. And Regus does not allow me to cancel the membership after I have contacted the local office and account desk multiple times. They all claimed that they had the right to automatically renew contracts. And the funniest part is that they sent the auto-renewal email to the wrong email address, and I have been using my right email to communicate with them for over a year. I'm outraged by the unethical practices of Regus. How can they renew my yearly contract without my consent, hike up the costs, and make it nearly impossible to cancel? How can they treat customers like this? I'm now seeking legal assistance to address this injustice. Beware of doing business with them.

Desired outcome: cancel the contract

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10:43 pm EDT
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Regus Private Office - Singapore

Office 43040 - Signature by Regus Asia Square ([protected])

Office lease finished 31 August 2023 and retainer refund was requested well in advance. The agreement states it will be refunded within 30 days but I have not received it and we are in mid-October. The help desk initially said it was processed in September and was in the nearest payment run but it was never received. Subsequent follow ups have provided no information to explain why it hasn't been returned. I keep getting a response such as "we are awaiting a response from the billing department on processing". There is no information provided. No one can answer what the status is and when i will receive my retainer balance. I do not want to wait for a further payment run. It should be deposited immediately and there should be compensation for the delay and run around.

Desired outcome: Return retainer deposit asap and offer compensation for the delay.

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Update by Evan_C
Nov 06, 2023 7:27 am EST

The retainer has still not been refunded. No info on when I will receive it. The most atrocious customer service.

Update by Evan_C
Oct 23, 2023 8:20 am EDT

The retainer has still not been refunded. More commentary about it having to be "rerun". Unbelievable. Just deposit the money already. Its coming up on 2 months since the end of the contract. One would think after such a delay, it would simply be escalated and deposited asap.

Update by Evan_C
Oct 16, 2023 10:58 am EDT

Still no update on the deposit. No yet received and no info on when it will be.

Update by Evan_C
Oct 13, 2023 5:26 am EDT

Please provide specific details such as the precise date it will be deposited in my account. I don't want it "rerun" in some later cycle. It is already overdue by a couple weeks and should immediately be deposited in my account.

Update by Evan_C
Oct 11, 2023 11:06 pm EDT

The company claims that it is assigned to "payment runs" and to expect 5-7 days to be reflected in the account...but this is completely absurd. It could and should be transferred same day into the same corporate bank account that was on file and used in the refund request. It appears I am not the only one with this issue.

Resolved

Retainer received 14 November 2023

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Regus Customer Reviews Overview

Regus is a global provider of flexible workspace solutions. Catering to businesses of all sizes, they offer a range of products including fully serviced offices, virtual offices, co-working spaces, and meeting rooms. Clients can benefit from the flexibility to work from anywhere, with a professional environment on demand. Regus also provides business lounges and membership programs for access to their network of locations worldwide. Their services are designed to support the needs of modern professionals and businesses seeking cost-effective and agile office solutions.

Regus In-depth Review

Business Overview

Regus is a leading provider of flexible office space solutions for businesses of all sizes. With a history spanning several decades, Regus has established itself as a trusted name in the industry. The company's mission is to provide convenient and professional workspace options that meet the evolving needs of modern businesses. Regus values innovation, collaboration, and customer satisfaction, striving to create a productive and inspiring work environment for its clients.

Office Space and Facilities

Regus offers a wide range of office space options to cater to different business requirements. From private offices for individuals or teams to co-working spaces that foster collaboration, Regus has a solution for every need. The office facilities provided by Regus are of high quality, with comfortable furniture and modern amenities. The internet connectivity is reliable and fast, ensuring uninterrupted workflow. Additionally, Regus offers well-equipped meeting rooms that can be booked as needed. The locations of Regus centers are strategically chosen for accessibility and convenience, with many situated in prime business districts.

Membership Plans and Pricing

Regus provides various membership plans to suit different budgets and preferences. Whether you need a short-term solution or a long-term commitment, Regus has flexible options. The pricing structure is transparent and offers value for money, considering the quality of the facilities and services provided. Each membership plan comes with different features and benefits, such as access to additional amenities, discounts on meeting room bookings, and networking opportunities. Potential users can compare the plans to find the one that best fits their needs.

Customer Service and Support

Regus prides itself on its responsive and helpful customer service team. Whether you have a query or need assistance, the team is readily available to provide support. Technical support is also provided to ensure smooth operations and address any IT-related issues. Regus offers a user-friendly online platform for managing bookings and accessing resources, making it convenient for members to make arrangements and utilize the available services.

Networking and Community

Regus understands the importance of networking and community building for businesses. They organize networking events and community activities to facilitate collaboration and business growth. The effectiveness of the community in fostering connections and opportunities is commendable, as reported by existing members. Testimonials and feedback from these members highlight the positive impact of the networking aspect of Regus.

Flexibility and Scalability

Regus offers flexibility in terms of office space customization, allowing businesses to create a workspace that aligns with their unique requirements. The adaptability to changing business needs is a key strength of Regus. Upgrading or downgrading membership plans is a hassle-free process, enabling businesses to scale up or down as required. Additionally, Regus provides additional services and resources to support business growth, such as virtual office solutions and access to a global network of centers.

Reputation and Trustworthiness

Regus has built a strong reputation within the industry and among its customers. With a track record spanning many years, Regus has gained extensive experience in the office space industry. The company's credibility is further demonstrated through its awards, certifications, and partnerships. These accolades reflect the trustworthiness and reliability of Regus as a business solution provider.

User Reviews and Ratings

User reviews and ratings from various sources indicate a high level of satisfaction among Regus customers. The overall sentiment is positive, with users praising the quality of the office spaces, the convenience of the locations, and the professionalism of the staff. Common themes in the reviews include the flexibility of the membership plans, the effectiveness of the networking opportunities, and the ease of managing bookings through the online platform.

Pros and Cons

Regus offers several key strengths and advantages as a business solution provider. The flexibility in terms of office space options and membership plans is highly appreciated by users. The quality of the facilities and the convenience of the locations are also major advantages. However, some users have raised concerns about the pricing, especially for certain locations. While Regus is a leader in the industry, there is room for improvement in terms of pricing competitiveness and addressing specific customer needs.

Conclusion

In conclusion, Regus is a reputable and reliable provider of flexible office space solutions. With a wide range of office spaces, convenient locations, and a strong focus on customer satisfaction, Regus is suitable for businesses of all sizes and professionals from various industries. The networking opportunities and community events add value to the overall experience. Potential users are encouraged to explore Regus further and consider it as a viable option for their workspace needs.

Closing Remarks and Call to Action

To experience the benefits of Regus and find the perfect office space for your business, visit their website at www.regus.com. Take the first step towards a productive and inspiring work environment with Regus.
How to file a complaint about Regus?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Regus. Make it specific and clear, for example, "Unjustified Billing Charges at Regus New York Office".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Regus. Mention specific key areas such as customer service, office conditions, billing disputes, contract terms, or any other relevant aspects of your interaction with the company. Include details of any transactions, clearly outlining the nature of the issue. If you have attempted to resolve the issue, describe the steps you took and the responses received from Regus. Explain how this issue has personally affected you, whether it be through time lost, financial impact, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as contracts, email correspondence, receipts, or photographs. Ensure that you do not include sensitive personal information in the documents you are uploading for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Regus itself, so it is important to stay informed about the progress of your complaint.

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Phone numbers

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www.regus.com

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