Replied
Co-working agreement and bogus billing
Regus On the 31 March 2023 I received an email subject: OVERDUE NOTICE for your Regus Account : 9667041 for a service I stopped in March of 2022 and paid the final invoice for and never received another invoice again until this email. I tried communicating with Regus via there recommended channels as per the email only to be repeatedly stoned walled with...
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Cleaningness of office space
I have taken an office with start date 1.11.23. I terminated by previous contract to take a new office. My services were suspended due to late payment fee. I made 75% of the payment in arrears and attended the office today to meet up with a client.
After a long conversation they agreed to let me use the office but to make payment of £270 in arrears in a week.
On entering the office it appears the office has not been clean with marks all over the wall. I insisted to have this clean as my move in date was on 1.11.23. The receptionist advised I should come back tomorrow as they will get the office clean today.
My concern is they have taken money from client to get the office clean but hasn't been done.
I want to no what to do as I have lost client as I had no office today to do business.
This complaint has been resolved automatically due to user's inactivity.
Your account was restricted due to non-payment of several invoices and not because of late payment fees.
We take all possible steps to liaise with customers and ensure their accounts are up to date before taking such actions including courtesy emails and calls from our team and we can only apologise if the situation was not made clear enough for you; I note that your account is now current, and the restriction lifted.
I’m sorry to hear that your office was not up to our usual high standards when you moved in. When you brought this to the attention of your centre team, they immediately took action to put things right; rest assured we will take appropriate measures to ensure that this does not happen again.
A senior member of your local team and contacted you to discuss your concerns and a member of my team has also contacted you to offer further support.
I’m happy to hear that you’re satisfied with the resolutions we have provided and please feel free to contact me directly on michelle.spire@regus.com if you need help with anything else in the future.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Replied
Contract/agreement
I'm a victim of them. It started off well and I had a great year actually with my virtual office. I never had any random fees or increases. Then finally once my contract is set to end 3 months prior I get an email that basically has a link for me to terminate my agreement. At first I thought it was odd that I even needed to do this. Once my contract is up...
Read full review of RegusRetainer refund — 2+ months
Private office at Signature by Regus in Singapore at Asia Square Tower 1. This is a follow up to my complaint on 26 October and 12 October. I still have not received the refund and it is over 2 months since my lease expiration. Still no satisfactory answer. I have been told repeatedly since 23 September that the refund was "processed" and in the "nearest payment run". However, the funds still have not arrived. I am being told again its in the nearest payment fun but I have no faith. No one at the account helpdesk or customer service feels the need to provide any definitive data or time of deposit. This leads me to believe that Regus' is trying to drag it out to avoid ever making payment. I request an immediate deposit of funds. No payment runs, no 5-7 days to show up in account. Just get it deposited.
Desired outcome: refund of deposit immediately. Compensation for delay. 1 year of free co-working space or cash equivalent to be deposited in same account.
Retainer received 14 November 2023
Replied
Agreement with regus
I made a mistake signing a contract, and a few hours later I released my mistake. I called, I sent many emails and requests on the same day when I signed the contract and no one was able to help me. Then one representative called Wendy S, have came back to me via email saying that she only managed to lower the monthly cost, taking out from my account the...
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Miss sale of contract to Artemis Avici'Na
I have had contract for co-working space with Regus since 7th February 2023. At the end of the six months I decided to go onto a more temporary co-workers plan with a virtual office. I was told that there would be no activation fee. I paid the deposit and an extra month for the co working space. everything was set up and my bill for September should have...
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Deposit refund seriously delay
Dear Complaint Board Community, I am writing this post with a heavy heart and a sense of urgency to bring attention to a deeply frustrating and unresolved issue I have been experiencing with Regus/IWG, a global corporation known for its flexible office space solutions. On October 1, 2023, I requested the refund of my deposit from Regus/IWG, as my...
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Virtual office in Haywards Heath
Account number: [protected]
I purchased a 6 month contract for a virtual office in Haywards Heath to run a new business but the council refused to run the business with virtual offices. This agreement has been only placed 10 days ago and I haven't used your service. I would like a refund of my payment. Also I have been contacting the customer services but no solution provided.
Desired outcome: Refund
This complaint has been resolved automatically due to user's inactivity.
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Basepoint.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Michelle Spire
Assistant Global Customer Service at Basepoint
Replied
Retainer refund
I rented a private office at Signature by Regus in Singapore at Asia Square Tower 1. My lease ended on 31 August 2023. I have still not received my retainer despite dozens of emails and queries with the help desk and the local support staff. I initially inquired about the status of the retainer by creating a ticket. I received a response on 23 September...
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Regus short-term office solutions
Earlier this year, I approached Regus in Germany with a straightforward request to use their office space for 10 days. I paid for these 10 days under the impression that my needs were clearly understood. Only after the payment was processed did I learn that I had been entered into a monthly subscription, which I was told to cancel to avoid further...
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Private office rental
The concerns I’ve had with my experience at Spaces have reached a point where a comprehensive and detailed discussion is warranted. I want to make it clear that I have documented emails and correspondences to substantiate all the issues I’ll outline here. I chose Spaces for its welcoming atmosphere and amenities, thinking it would be a supportive...
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Deposit refund
I am writing to express my concern regarding the delay in receiving my deposit refund for the property located at [Your Address or Apartment Number], which I vacated on September 30th, 2023. On October 1st, 2023, I diligently completed and submitted the necessary 'Deposit Refund Request' form, anticipating a timely resolution to this matter. As of today...
Read full review of Regus and 1 comment
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Private office services at 10 four seasons place etobicoke ontario
Subject: Urgent: Critical and Unresolved Issues at 10 Four Seasons Place, Etobicoke, Ontario, Canada, Require Immediate Action Dear Regus Management, I am compelled to raise multiple severe issues that have marred my experience at the Regus Location mentioned above since my contract initiation in April 2023. 1. Defective Phone Line: The Oomaa phone line...
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Lack of fulfillment, terrible customer service, payment demands
In early December 2022 I told the receptionist at Swansea branch I was leaving the city in January so just needed one month. She said this was fine and I paid that night. I cancelled the next day so it didn't renew the next month. Halfway through December I had another invoice. Apparently the month renews in the middle of the month even though I had just...
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Cafeteria Staff / Reception
Honestly, from the bottom of my heart, I am not the most perfect person in the world. Trust me, I’ve done my wrongs, but when I tell you, these are some of the most unprofessional staff ever. The cafeteria staff are rude. I asked a simple question, and it turned into a whole debate. The receptionist doesn’t greet anyone or help; she just sits there.
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Virtual office Capital Quarter
28th of April my Cardiff bay account was closed and the services were supposed to be transferred to Capital quarter at very short notice.
I was informed all service's would be transferred and had confirmation letters stating that the payment methods have been set up.
this was not the case, the DD was not set up and I started to incur late payment charges.
I asked for a copy of an agreement and this has not been sent as it appears there is not one in place.
they are currently attempting to charge me for services not provided late payment fees and all without a signed or any type of agreement in place.
Desired outcome: account closed and costs removed, new agreement discussed
The service was not transferred! you did not have an agreement in place as confirmed by one of your assistants in writing.
The automated payment system was allegedly set up for which I had a confirmation mail from yourselves within five days of the proposed transfer. we had enough funds in credit that would have covered any immediate shortfall.
the above account of the issue appears a little light on the facts?
As there was no contract in place of which I asked for many times why would you try to obtain funds from me. There were a significant number of significant failings on the Regus side.
If you do look at the Unfair Contract Terms Act and review what is meant by negligence and complying with common law it may make interesting reading likewise you may need to research trying to obtain funds by deceit as their was no agreement in place. but just like a number of other assurances given by your assistance they were confidant you had broken no laws, perhaps a small claims court may be the place to decided?
The service was not transferred! you did not have an agreement in place as confirmed by one of your assistants in writing.
The automated payment system was allegedly set up for which I had a confirmation mail from yourselves within five days of the proposed transfer. we had enough funds in credit that would have covered any immediate shortfall.
the above account of the issue appears a little light on the facts?
As there was no contract in place of which I asked for many times why would you try to obtain funds from me. There were a significant number of significant failings on the Regus side.
If you do look at the Unfair Contract Terms Act and review what is meant by negligence and complying with common law it may make interesting reading likewise you may need to research trying to obtain funds by deceit as their was no agreement in place. but just like a number of other assurances given by your assistance they were confidant you had broken no laws, perhaps a small claims court may be the place to decided?
we apologise for any inconvenience you’ve experienced following the closure of the Regus centre in Cardiff.
A centre closure can be a frustrating experience for customers and it’s something we try to avoid wherever possible.
We recognise that there was complications that arose during your transfer which impacted your service, however, whilst we’re aware that you understood you had an automated payment method set up, any missing payments would still need to be paid manually by you and as that did not happen, your services became restricted. We send reminders to inform you of such.
My team has contacted you now. I am pleased that we’ve been able to reach a positive resolution.
Many thanks,
Lorraine Brule
Global Customer Service at Regus
Replied
Virtual office contract
Dear Regus Team I am writing to express my deep dissatisfaction with the level of service and response I have received from Regus since we began using your Virtual Office services on 31st July 2023. Initially, everything seemed to be in order with our account management, and we received the first month's rental billing without any issues. However...
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Regus virtual office auto renew
Regus automatically renews my virtual office membership agreement for a year from 11/1/2023 to 10/31/2024 without my consent and increases the price by over 20% per month. And Regus does not allow me to cancel the membership after I have contacted the local office and account desk multiple times. They all claimed that they had the right to automatically...
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Private Office - Singapore
Office 43040 - Signature by Regus Asia Square ([protected])
Office lease finished 31 August 2023 and retainer refund was requested well in advance. The agreement states it will be refunded within 30 days but I have not received it and we are in mid-October. The help desk initially said it was processed in September and was in the nearest payment run but it was never received. Subsequent follow ups have provided no information to explain why it hasn't been returned. I keep getting a response such as "we are awaiting a response from the billing department on processing". There is no information provided. No one can answer what the status is and when i will receive my retainer balance. I do not want to wait for a further payment run. It should be deposited immediately and there should be compensation for the delay and run around.
Desired outcome: Return retainer deposit asap and offer compensation for the delay.
The retainer has still not been refunded. No info on when I will receive it. The most atrocious customer service.
The retainer has still not been refunded. More commentary about it having to be "rerun". Unbelievable. Just deposit the money already. Its coming up on 2 months since the end of the contract. One would think after such a delay, it would simply be escalated and deposited asap.
Still no update on the deposit. No yet received and no info on when it will be.
Please provide specific details such as the precise date it will be deposited in my account. I don't want it "rerun" in some later cycle. It is already overdue by a couple weeks and should immediately be deposited in my account.
The company claims that it is assigned to "payment runs" and to expect 5-7 days to be reflected in the account...but this is completely absurd. It could and should be transferred same day into the same corporate bank account that was on file and used in the refund request. It appears I am not the only one with this issue.
Retainer received 14 November 2023
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment was processed successfully.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Signature
Regus virtual office
On September 20, 2023 (less than a month ago) I signed a one month contract with Regus. After I signed up with them, literally 10 minutes after signing up, I found out from all the google reviews that they were a scam. So I Immediately wrote them telling them to cancel my contract (this is within 10 min). I ALSO called the Regus center letting them know...
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