To whom it may concern:
This letter is to inform you of the damage to my computer that occurred while your store's Tech Center was installing a new ram memory card on my computer. I brought my computer to your store for repair, due to it not fully powering up. Your store did a diagnostic report and found the error in the ram memory section. They advised me to purchase a ram memory card so they could install it to fix the computer. I purchased the memory ram as they advised, and they were working on the repairs.
A Tech Center personnel, Sohambhai, called me and said, "I am sorry; I broke your computer and it's in beyond repairing." He said he told his manager and they put a claim in to replace it. I clearly told him, just make sure you replace it with no out of pocket cost to me, due to this being your error. He said the insurance claim will cover it.
Donna Pooler, the claim adjuster, called me. She was rude with her tone and blunt words. She said they discontinued my computer model. Donna told me she found 3 computers like mine which cost 699.99, 689.99 and 679.99. She said they will pay 515.00, but I must pay the 165.00 difference. I told her this was not my error, and it's not fair for me to pay for your store's error. I was NOT the one who broke it; your company broke it. Donna Pooler told me, "I am only going to give you 515.00 take it or leave it." (Imagine someone telling you that with a sharp and rude tone, you would not be pleased either). I asked Donna to let me speak with her manager, she refused to give me her supervision name and number.
Donna Pooler hung up on me. That's no way to treat a customer, especially a faithful customer. Donna Pooler's customer service skills are very poor, and she should not speak to customers with her poor behavior and service ability. Donna Pooler made and continues to make Office Depot look very bad.
I have been a faithful customer for years, possibly the most frequent customer. That's why when I was treated rudely by Donna Pooler the claim adjuster, I filed a complaint. My computer was severely damaged by your company. Donna refused to accept responsibly of her company's error and wants to force me to pay the difference of your error. Your company is solely responsible for the damage and was negligent while my computer was in your care.
I am asking that you pay the 165.00 difference including taxes of the damages made by one of your stores. If the low-end cost is 679.99 to replace my computer, pay the entire 679.00. This is your error; the depreciation value should not count against me.
PROBLEM ONE. Sohambhai, the tech person, advised me to buy the ram memory card independently. I brought the ram memory card to the store, they said Sohambhai only works weekends, and he is the only person that can fix computers. I had to wait until the next Saturday for my computer to be repaired, which greatly inconvenienced me. When I dropped off my computer, they never told me that the tech only works weekends, or I would have taken my computer elsewhere for repair.
PROBLEM TWO. After the incident, I told the tech; I need my information off my computer. They told me that Donna said they are not allowed to touch my computer since they made this error. Local store person said, Donna told them not to talk to me.
I refuse to talk to a rude person; our conservation did not go well. Donna Pooler owes me an apology. Only if she chooses to apologize, will I speak with her. It's best that I deal with someone else, but Donna refused to give me her supervision name and number.
PROBLEM THREE. Not having my computer has strongly inconvenienced me of doing my job. I called customers service and spoke with Nicole and filed a complaint. I have not heard anything. Therefore, I am writing this letter. It is going on records that I did inform Office Depot about the damage, I am requesting that Office Depot take responsibility for the damages and pay 100% to replace the computer that they broke.
Please contact me as soon as possible. You may email me at annette.[protected]@gmail.com or call me at [protected].