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Office Depot
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3.2 10 Reviews 357 Complaints
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Office Depot Reviews 367

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Office Depot Mixed Experiences with Office Depot

After analyzing various reviews about Office Depot, it's evident that customers have had mixed experiences. While some customers appreciated the helpfulness of specific employees and the quality of service received, others expressed concerns about issues with delivery, customer service, and billing practices. It seems that Office Depot's performance may vary depending on the specific location and the nature of the service required. Potential customers should consider these mixed reviews before making a decision to engage with Office Depot.

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Office Depot Great Customer Service

This morning I visited the Office Depot located on 6211 N Kings Hwy, Alexandria, VA and as soon as I walked into the store, I was warmly greeted by Mr. Derek T. He was very pleasant and made me feel welcome at the store. There was another employee - Amy - who helped me with an online order for boxes which my husband never picked up. Amy took her time to find the online order in her system to make sure they were indeed cancel so that I can eventually get reimbursed. Both Derek and Amy were very helpful. Thank you for your service.

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Office Depot My review of them!

Their product line is good solid stuff and they have very helpful clerks there to help you! I have purchased from them numerous times. The chair I am sitting in right now (desk chair) came from them. They were very helpful and I am handicapped so that means a lot to me! I have to use a walker these days and cannot do so much but I was in need of a new chair as my old one (from them) wore out finally after years of use. 10 years old chair! Not bad as far as desk chairs go! What prompted me to get it from them in the first place is that I had bought one from somewhere else and it lasted only 3 years. I decided I wanted one that had better quality to it and it was too by golly! I would say I got my money's worth for sure!
Thank you Office Depot!

A satisfied customer

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  1. Pros
    1. Wide product selection
    2. Competitive pricing options
    3. Nationwide store presence
    4. Robust online platform
    5. Frequent discount deals
  1. Cons
    1. Limited product differentiation
    2. Intense competition from e-retailers
    3. Shrinking brick-and-mortar demand
    4. Vulnerability to supply chain disruptions
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Office Depot Calendar Help

Aaron at Office Depot in D'Iberville, MS went above the call of duty. I brought in 15 calendars to be bound and I remembered after I left the store that I also wanted a hole punched in the center of each page to be able to hang the calendar. Aaron had to hand punch each of the pages for the 15 calendars and he did this after he had already bound the calendars. He took apart each one, hand-punched the pages, and then reassembled them. No complain from him at all. I so appreciate the work he did. Thank you, Aaron!
Next, we have to convince Office Depot that one of the pieces of equipment needed is a hole punch that could punch through all 12 pages of a calendar at once. Very surprised that Office Depot does not supply their print department with such a simple piece and inexpensive piece of equipment.

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Office Depot Great customer service!

I've been looking for a new Epson printer that prints labels directly to a CD or DVD - they're hard to find! I found one at Office Depot - and it was on sale! Which made it even better.

My old Epson printer was still working, but I've had it for over five years, and it was beginning to hum and make rattling noises, so I decided to replace it before it stopped working.

I went to the Office Depot in Sherman, Texas. They had the printer I needed in stock. Before I found the printer on sale, I had bought a set of ink cartridges for my old printer.

The employee brought the printer to the counter for me - along with the ink I needed for the old printer, gave me a refund for the ink for the old printer.

He was professional, courteous, and helpful.

Office Depot does a good job of training their employees in customer service. Thanks.

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Office Depot Customer Loyalty!

Needed to replace my HP inkjet printer (4 years of hard use... it stopped spraying cyan ink). Rather than going online, I went to my nearby OD/OM store to examine closely what they had. Found one for less $$ than I spent on the previous printer 4 years earlier, that did everything I needed. The sales/service techs were outstandingly reassuring, explaining how to hook everything up, corrected my replacement ink purchase with the correct ones (my bad), and even gave me their cards if I had any trouble hooking it up! Outstanding service and a selection that totally met my needs! Hooking it to my computer was easy-peasy, too, even for this senior citizen! Didn't need to call them except to let them know it worked! When I moved the old one away, I found the old receipt taped to it - same store, four years earlier to the month! Customer loyalty - that's me... HP printers at OD/OM!

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Office Depot Poor customer service in store VS 5 STAR CUSTOMER SERVICE ON PHONE

I Went into the Colorado Blvd store in Denver Colorado and a man assisted me in a return And basically lied straight to my face and said he couldn't return an item because I didn't have receipts. I asked him to point out the return policy. He said it was in the fine print and I asked him Again to show me and he refused service and made me leave store. I was so embarrassed. This store advisor was the most rude, unprofessional, sarcastic worker I have ever encountered in all history. THEN CALLED OFFICE DEPOT CUSTOMER SERVICE on PHONE AND REPRESENTATIVE, SAMMY ASSISTED ME. I VOICED MY ISSUE AND HE CALLED THE STORE IMMEDIATELY AND TALKED WITH STORE. HE SAID THAT I COULD GO BACK IN STORE AND RETURN MY ITEM AND THAT THERE WOULDN'T BE ANYMORE PROBLEMS. SAMMY IS THE GOLDEN VOICE FOR CUSTOMER SERVICE FOR OFFICE DEPOT. HE WAS THOROUGH AND FAST & KIND VOICE IN HANDLING THE MATTER & MOST IMPORTANTLY VERY PROFESSIONAL. I COULDN'T ASK FIR ANYONE BETTER HANDLING THE ISSUE. OFFICE DEPOT is AN AWESOME STORE AND HAD NEVER HAD A ISSUES. THANK YOU OFFICE DEPOT FOR EXTINGUISHING THE PROBLEM. JANELL

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Office Depot Print Desk Employee Went Above and Beyond

Under a time crunch and emotional duress, I was forced to create and order funeral programs for my father's funeral, the night before his service. The website stated 'ready by 7pm the next day' but I needed them by noon. I also needed them folded and another product of memory cards trimmed to same size (there were 2 per sheet). I had to just trust it would be done well, as there would be no time to re-do. The next morning I called the store at 10 am and print desk said she had them printed and ready to go. Upon pick up, it was clear she had taken time to do everything I needed (even though I had not specified as much in the online order notes). She had folded the programs and not just trimmed the cards, but trimmed them to all be the same size so they looked nice in a stack. It might have been normal operating procedure for them, I don't know, but her act of having them done first thing and making sure they were printed correctly, folded as needed, and trimmed to size, was the last thing I experienced before preparing and attending my father's funeral service. This REALLY did make a big difference and I will be letting her bosses at the store know.

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Office Depot Excellent!

Was looking for a certain air purifier and to be honest I never thought to look on office depot. 3 major stores I went to said they had the air purifier but it was out of stock? Ummm ok... that means you don't have it. I decided to google for it and low and behold it said Office Depot had it. For starters I never shop at Office Depot. We don't even have one where I live. To be honest I never thought a place like Office Depot would have it, but they did! So I ordered it on a Sunday. I decided to pick the cheapest shipping. I didn't care if it took 5 to 7 days to get it, I just cared that I would get it. Ok so they shipped it out and I got it MONDAY! I never seen such fast shipping before in my life. I can only assume because the nearest warehouse is 4 hours away from me. They impressed me by shipping it out right away. The package arrived unscratched and no flaws with the product either. I quickly did the warranty on my new air purifier and been using it since they delivered it last week. I don't know about how good their customer service is or if they have good office products... what I do know is they really impressed me with their fast shipping. Thanks Office Depot!

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Office Depot Superb Print Shop Customer Service

I have had the opportunity to visit the Print Shop at Office Depot in Stockton. During my visit, I had some non-profit material to print (actually graciously contributed by Office Depot). The two young wonderful staff members, Jiana Espinosa, and Maikaylea Tinsley, didn't miss a beat on providing the best service. Despite of the fact this material was contribution or not, the two treated me, and this job with the highest level of respect and accuracy, to assure it was at the highest level of quality. Wow! This don't happen ever! These two bent over backwards when one machine broke down during the process, and did what it took to get the job done; yielding to the highest level of satisfaction. Despite the line build-up because of tech issues with the machines, the two maintained, calmness, sincerity and professionalism, and pushed through all obstacles to get the job done. I was truly impressed on how professionally they conveyed to the anxious and frustrated customers in line, to calm them down, while they resorted to plan B to get the orders out while one machine crippled. These two young staff members, Jiana and Maikaylea (asst. Manager) demonstrated the best professional teamwork I have ever seen; definitely worth praising. In today's workforce, it it rare to see this kind of work ethics and teamwork, especially among the younger generation of workers. These two, by far, top the charts, as wonderful role models. Kudos to Office Depot - Stockton for have these two wonderful people on your staff. Way to go, Jiana and Maikaylea!

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Office Depot Complaints 357

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I use this location frequently and recently had some my documents that needed to be laminated misplaced. I have called 4 times and been to the location 2 times to be updated on my documents. The associate who helped me originally has been nothing but great. The night shift associates not only hung up on me before I arrived at the location to obtain my 2nd...

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I called up there about 15 minutes before i came up to the store and was told to come up to the store with the drawers to see about getting the 2 parts for my desk drawers that I had bought a few weeks ago. It was 2 bottoms to 2 drawers that was 8.5cm to long and 6.5cm to short on the other drawer. The female I had talked to on the phone said bring up the...

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Office Depot HP laptop

We bought our mom a HP laptop for Christmas on-line. It came the end of December any it won't WORK. Shehad Sparklight go to her house get it set up. So the problem is it DID NOT SAY you has 14 day's to return it . We looked at one at costco it was alittle bit more now I wish we would have bought that one. I WILL NOT STEP IN OR BUY ANYTHING FROM YOU GUY'S AGAIN. I will also tell everyone I know NOT to do buy ANYTHING from you

Claimed loss: $800.00

Desired outcome: yes i would like for you to respond

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Is Office Depot Legit?

Office Depot earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Office Depot stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Office Depot's reputation as a trustworthy leader in their field. Customers can rely on Office Depot's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Office Depot. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Office Depot has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Officedepot.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Officedepot.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Office Depot and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Officedepot.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Office Depot.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the officedepot.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Office Depot. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Response from Durga Devi on 12/13/23: Regarding order #[protected] From: Gaye Ashby Sent: Wednesday, December 13, 2023 9:02 PM To: Durga Devi (Contractor) Cc: Gaye Ashby Subject: Re: Office Depot / Order #[protected]/ Service Request #[protected] / Account #[protected] / Account Name: GAZELLE ASHBY Good Evening, It appears that nobody is understanding the...

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For the past year I've been complaining about not receiving my ink cartridge credits. This past week I went into the store near me and returned 10 cartridges. I was told I had to wait 24 hours in order to apply the credits. I came back to the store an additional 3 times and was told I had no credits. This has been happening for over a year. When I called...

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Office Depot I was charged for a purchase but never given a confirmation email.

When I tried calling, texting and using their web customer support, no one answered. This is absolutely unacceptable. I ordered a hardcover book on December 27th and a wire bound book in two separate transactions minutes apart. The wire bound book came with tracking info and a confirmation email, and arrived quickly. I never got that information for the hardbound book even though the charge showed up on my debit card, and I tried numerous times to reach customer service. This is not okay and I am very upset with Office Max’s poor customer service.

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Office Depot/ Return Request / Order#[protected] [Incident: [protected]. This is RIDICULOUS! What's going on with Office Depot? My reward credits are not posting to my account as they should. I have to follow up and keep chasing reward credits which I have been told it's a system issue.., BS! Now I am chasing a refund return label! Please send my...

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On Black Friday I purchased an office chair from store #21. located at 13601 Plantation Rd. Fort Myers Florida. 2 days later I realized that my credit card had been charged twice. So I went to the store to cancel one of the charges. I spoke with Andrea, who immediately answered me with attitude and said she needed the bank statement. I opened my bank...

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I contacted tech support at 11 a.m. this morning and SIX hours later the tech suppport popup box still shows something is still not completed - WHAT I don't know. It was a simple problem yet no one would answer in Chat, tech person would not answer or update, it kept showing some tech person Michael Ivan connected to my laptop yet doing NOTHING including...

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I have written a letter to the management of Office Depot and I've included it to this message so you can read the full details of exactly what had happened. Dear Company Executives and to whom it may concern, Dear Office Depot, I am writing to express my extreme dissatisfaction with the service I received from your company. I recently placed an order...

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I went to the Your Hampton store on10/23/2033. I needed a ream of paper and envelopes for Thank you notes. Your paper was marked 2/$15 So I picked one up. Than found envelopes for $13.79 #50. I thought that was a lot. But since the paper was on sale figured why not. Got to the check out and was charged $12.99 for the paper. You have to buy two to get the...

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I ordered a file cabinet on August 23rd, when it arrived it had been dented on the bottom from shipping. I contacted customer service and they stated that they can process the credit and re-ship or just credit and we could keep the item. So... I decided to just keep the item and receive the credit instead of waiting for the new cabinet. I was given a credit...

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10-11-23 @ 8:14am Bristol Va store#2234 I called and got a choice to select a key, I selected 4 which was supplies. He said he was in the furniture dept but I selected supplies so he acted like it was my fault for selecting the wrond dept. The guy was very rude and even hug phone up on me. I have called again and been on auto music for 16 minutes and then...

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Office Depot Train employees

On Sunday 10/8 at 12:15 husband in Albuquerque paid store #6162 to send my medications to me in Duluth GA via overnight FedEx tracking #[protected]. When FedEx tracking showed no package picked up by 5 pm Tuesday 10/10, I called depot store. Alan in furniture answered my call, found my package in the photo department. He noticed FedEx guy leaving store and ran after him to give him my OVERNIGHT PACKAGE OF CRITICAL MEDICATION. Kudos to Alan and shame on whoever did NOT take care of this customer.

Desired outcome: Refund my $108.58 paid to OVERNIGHT CRITICAL PACKAGE you neglected.[protected]@msn.com Diana Santiago

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I will first commend Office Depot for the service that I usually receive from store #446. The print supervisor Johnanthan has always provided great service with a cheery disposition. However, this past Saturday morning, there was so much to complain about. I entered the store on my way to an event. I attempted to self-print labels that I brought in. I...

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Office Depot Order # [protected]-001

Dear Sir:

I am very upset with Office Depot. I ordered a printer on 10/5/2023. Order #[protected]-001. I realized that our 501 (c)(3), Burn Survivors Throughout The World, Inc., did not need the printer and within 1.5 hours of the order I called and requested that it was cancelled. The representative said not you cannot cancel the order and I said it is processing and less than 2 hours since I ordered it. She kept saying that it cannot be cancelled. I asked to speak to a supervisor and she put me on hold and left me there. over 30 minutes and she never returned. I requested a call back and never got one. I ask Office Depots upper management to look into this and cancel the order or pay for the return of the product and refund my money. I have informed the credit card company and they are waiting for the charge to come to the card.

I can be reached at [protected].

Thank you for your help with this matter.

Michael Appleman, CEO

order # [protected]-001

Desired outcome: Cancel order and refund the money.

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Office Depot 2 office chairs I bought with protection plans

My name is Jerry Hazelwood. My phone number is [protected]. My email is [protected]@aandbmechanical.com.

I purchased two office chairs and their protection plans on 11/30/21 from Office Depot in Madison, MS. Both chairs hydraulic mechanism lets the chairs slowly go down. I sent a claim into the Allstate Protection Plans Dept and told them of the issue and received no response. I called into the Allstate PP and a representative told me I had to call the chair manufacturer to have it repaired. The manufacturer is in Singapore China. I do not understand why I purchased the Protection Plan if you will not honor what i paid for.

Desired outcome: Repair both chairs.

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Please know that the manager at your store located at 1812 Sam Rittenberg Blvd, Charleston, SC 29407 is an absolute jerk! I tried calling customer service twice to complain and have been disconnected twice. I walked in at 5:30pm which is 30 minutes prior to closing time and the store manager behind the copy counter said the copy shop was closed. I told...

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To whom it may concern, this email is in regards to two employees at the OfficeMax location on 6940 Dodge Street, Omaha, NE 68132. I want to compliment the Tech Service person only known to me as Taylor. Taylor was willing on his own time to help me with a problem I was having with an external drive on his own time and with no compensation at all. After...

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Office Depot No one to make color copies arrived 1 1/2 hours before closing

I arrived on a Sunday 4:30p.m. to get 3 colored copies. The cashier called for a manager to come to the front to help me. Someone on his ear piece said no manager to help. I would have to come back tomorrow. I work Monday- Friday, so

I could not come back the next day. It's hard for me to believe that there was no one to help me to get colored pages copied at a copy/prininting company.

Desired outcome: Need someone on duty till closing that can print and make copies for customers.

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About Office Depot

Office Depot provides a wide range of office supplies, furniture, and technology products. They offer printing and document services, as well as facilities products. Customers can shop online or at various retail locations. Business solutions for companies of all sizes are available.
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- Summarize the main issue you have with Office Depot in the 'Complaint Title' section.

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- Provide detailed information about your experience with Office Depot. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure you follow these steps carefully to effectively file a complaint with Office Depot on ComplaintsBoard.com.

Overview of Office Depot complaint handling

Office Depot reviews first appeared on Complaints Board on Nov 14, 2006. The latest review Mixed Experiences with Office Depot was posted on May 16, 2024. The latest complaint HP laptop was resolved on Feb 06, 2024. Office Depot has an average consumer rating of 3 stars from 367 reviews. Office Depot has resolved 191 complaints.
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  1. Office Depot Contacts

  2. Office Depot phone numbers
    +1 (800) 463-3768
    +1 (800) 463-3768
    Click up if you have successfully reached Office Depot by calling +1 (800) 463-3768 phone number 0 0 users reported that they have successfully reached Office Depot by calling +1 (800) 463-3768 phone number Click down if you have unsuccessfully reached Office Depot by calling +1 (800) 463-3768 phone number 0 0 users reported that they have UNsuccessfully reached Office Depot by calling +1 (800) 463-3768 phone number
    Customer Service
  3. Office Depot emails
  4. Office Depot address
    6600 N Military Trl, Boca Raton, Virginia, 33496-2434, United States
  5. Office Depot social media
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    Jul 18, 2024
Office Depot Category
Office Depot is ranked 1 among 40 companies in the Office Space and Supplies category

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