Regus review: They stopped collecting my mail and refuse to speak t me about it
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on January 17th 2025 I tried to collect my mail there wasn't any. I tracked 3 pieces of mail that are missing, yet today is 1/29/2025 they are still not collecting my mail and after I created 3 tickets for management and a BBB complaint yet, management is still ignoring me and refusing to speak with me and my mail is till not being collected. Obviously they could care less about my business or the brand they represent. my name is Greg Kombogiannis with The Kombs Agency. Phone # [protected]
Desired outcome: to do their job collect my mail and to answer complaints as they are suppose to. ever since Amber went on Maternity leave the Morristown NJ center goes above and beyond to ignore me and my business as well as ignoring our valid complaints.
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Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at IWG
We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team.
We ensure that all our customers' mail is received promptly and securely stored until it is collected. We immediately escalated your concern to your centre team, who confirmed that no mail was missing and have since contacted you with a resolution.
Should you require further information or support in this matter, please feel free to contact your centre team who remains your key contact here.
Regards,
Lorraine Brule
Global Customer Service at IWG
Management reached out to me said they adjusted my folder and I also let the post master know my mail is being lost.
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