Regus complaints 696
Keywords
office contract resolved terminate customer service cancel charged membership month retainer company money refund rent account bill charge agreement complaintNewest Regus complaints
Replied
Payment Not Received
Account Number : [protected]
Email #1 (Response from Regus)
Case Number (C-[protected]-W4P1-[protected] CRM:[protected])
Date Received : 10/26/2023 1:32AM
Message Highlight : "Please allow 5 to 7 business days for the refund to reflect in your bank account prior to the payment run date."
Sender : [redacted] (Account Helpdesk)
Email #2 (Email Generated by Regus - APAC Reporting)
Message Highlight : The payment is scheduled to be sent to your bank on 14 Nov 2023, Please allow 5-7 business days for it to show up in your bank account after that date.
Email # 3 (Response from Regus)
Case Number (Retainer Refund - AdoreSys ([protected]) CRM:[protected])
Date Received : 11/26/2023 11:07AM
Message Highlight : "Your patience and cooperation are much appreciated."
Sender : [redacted] (Account Helpdesk)
Complaint :Even after 48 hours of business working day still no response
Conclusion: Not RELIABLE!
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment was processed successfully.
All the best,
Lorraine Brule
Global Customer Service at Regus
Replied
Private office rental
Hello, my name is kaz ahmed I would like to dispute an ongoing payment issue I am having with the Manchester airport branch of Regus. I had a private office rental in July. I initially only wanted the office for a month, but I had missed the termination deadline by a day or two so was being charged for August as-well. However, initially I was told by...
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Virtual office
I signed up for a virtual office online with Regus 15 Moore Street Canberra in September, It took a week after I made a number of phone calls to get the welcome email with mailing address but it didn't have the telephone number for my virtual office. After calling the Moore street office I was told that it doesn't include a phone number but clearly it did...
Read full review of RegusSAFETY NOTICE: ComplaintsBoard has analyzed Regus and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%.
We found clear and detailed contact information for Regus. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 70% of 696 negative reviews, Regus is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Regus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Regus website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Regus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Regus.com you are considering visiting, which is associated with Regus, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Regus is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Regus as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Regus have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Regus website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Regus.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Regus.
Replied
Auto renewal of contract
I took out a 12 month Regus virtual office space contract in Nov 2015.
I used their services for several years.
In Nov 2022 I asked verbally for the contract to be cancelled but was told it had been auto renewed 3 months before the contract date and that I could not cancel. Regus said a renewal email would be sent 3 months prior to the next renewal date , being 1 Dec 2023.
I did not receive those emails as they were marked as spam and went to the spam mailbox.
Claimed loss: £1128
Desired outcome: Cancellation of contract and refund
This complaint has been resolved automatically due to user's inactivity.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. According to our history, you received this email on 10 August 2023 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (myregus.com).
Once your agreement with us has been renewed, we confirm it via email. You can check these emails in the Account > Documents section of your online account.
We always ensure to keep our customers informed of everything we do via email and expect our customers to be aware of them.
Your current agreement will expire on 30 November 2024 and it’s a formal business commitment.
If you need further support in this matter, please feel free to contact your centre team who remains your key contact here. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Virtual office space
I contacted with IWGPLC to ask for virtual office rental possibilities on 16.10.2023 Then get this answer from them based on sent information by sales representative We are business centra and only can help you with providing the correct agreement for the Chambre of Commerce. Depending on the situation you will need either a Virtual Office or a...
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Replied
Office
When you purchase a service for office usage; you're then second-class citizen for Regus (Turkey). I've been using monthly 10 office usage pack for 2 months; i've visited 4 different location many times and they every time gave me the smallest room without window. Feel yourself stuck in a prison.
I don't think this is based on room availability; but rather an approach from employees.
Their behaviors' is not professional; probably they see me as a 'temporary' or 'one-off' client.. Therefore giving me the worst room everytime.
I'll cancel the membership when it expires. and look for another servicing company.
Thank you Lorraine.
As i mentioned it doesn't seem that only room availability but rather an approach.
I see it in staff's comments, questions and behaviors. + I tried different locations and everytime the smallest room w/o window; although i see many empty nice rooms.
Please take it as a client feedback for your TR offices.
I'll drop a short message in your mailbox in case it may be needed.
Many thanks.
thanks for letting us know about this. We’re sorry you had this experience and would love to help.
We don’t actively designate visiting customers the worst working spaces when they visit our centres. Often the more favourable working spaces are permanently reserved by in-house customers so we provide you with what is available.
If you’d like more support with this, please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Many thanks,
Lorraine Brule
Global Customer Service at Regus
Replied
Retainer deposit refund
I am writing to express my concern regarding the delay in receiving my retainer deposit refund for the property located at 200 Hennessy Road, Wanchai, Hong Kong (My account number is [protected]), which I vacated on 30th September 2023. On 19th September 2023, I diligently completed and submitted the necessary 'Deposit Refund Request' form. On 1st November...
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Virtual office
Hello, I have set up 2 of my companies with Regus in the Netherlands with their service „campus registration“. First : I was misconsulted because I was told I could cancel it after one month and take another plan, that would be cheaper. I discussed it with a sales person from regus and she told me that it is possible, then it turned out not to be...
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Co-working agreement and bogus billing
Regus On the 31 March 2023 I received an email subject: OVERDUE NOTICE for your Regus Account : 9667041 for a service I stopped in March of 2022 and paid the final invoice for and never received another invoice again until this email. I tried communicating with Regus via there recommended channels as per the email only to be repeatedly stoned walled with...
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Replied
Cleaningness of office space
I have taken an office with start date 1.11.23. I terminated by previous contract to take a new office. My services were suspended due to late payment fee. I made 75% of the payment in arrears and attended the office today to meet up with a client.
After a long conversation they agreed to let me use the office but to make payment of £270 in arrears in a week.
On entering the office it appears the office has not been clean with marks all over the wall. I insisted to have this clean as my move in date was on 1.11.23. The receptionist advised I should come back tomorrow as they will get the office clean today.
My concern is they have taken money from client to get the office clean but hasn't been done.
I want to no what to do as I have lost client as I had no office today to do business.
This complaint has been resolved automatically due to user's inactivity.
Your account was restricted due to non-payment of several invoices and not because of late payment fees.
We take all possible steps to liaise with customers and ensure their accounts are up to date before taking such actions including courtesy emails and calls from our team and we can only apologise if the situation was not made clear enough for you; I note that your account is now current, and the restriction lifted.
I’m sorry to hear that your office was not up to our usual high standards when you moved in. When you brought this to the attention of your centre team, they immediately took action to put things right; rest assured we will take appropriate measures to ensure that this does not happen again.
A senior member of your local team and contacted you to discuss your concerns and a member of my team has also contacted you to offer further support.
I’m happy to hear that you’re satisfied with the resolutions we have provided and please feel free to contact me directly on michelle.spire@regus.com if you need help with anything else in the future.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Replied
Contract/agreement
I'm a victim of them. It started off well and I had a great year actually with my virtual office. I never had any random fees or increases. Then finally once my contract is set to end 3 months prior I get an email that basically has a link for me to terminate my agreement. At first I thought it was odd that I even needed to do this. Once my contract is up...
Read full review of RegusRetainer refund — 2+ months
Private office at Signature by Regus in Singapore at Asia Square Tower 1. This is a follow up to my complaint on 26 October and 12 October. I still have not received the refund and it is over 2 months since my lease expiration. Still no satisfactory answer. I have been told repeatedly since 23 September that the refund was "processed" and in the "nearest payment run". However, the funds still have not arrived. I am being told again its in the nearest payment fun but I have no faith. No one at the account helpdesk or customer service feels the need to provide any definitive data or time of deposit. This leads me to believe that Regus' is trying to drag it out to avoid ever making payment. I request an immediate deposit of funds. No payment runs, no 5-7 days to show up in account. Just get it deposited.
Desired outcome: refund of deposit immediately. Compensation for delay. 1 year of free co-working space or cash equivalent to be deposited in same account.
Retainer received 14 November 2023
Replied
Agreement with regus
I made a mistake signing a contract, and a few hours later I released my mistake. I called, I sent many emails and requests on the same day when I signed the contract and no one was able to help me. Then one representative called Wendy S, have came back to me via email saying that she only managed to lower the monthly cost, taking out from my account the...
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Replied
Miss sale of contract to Artemis Avici'Na
I have had contract for co-working space with Regus since 7th February 2023. At the end of the six months I decided to go onto a more temporary co-workers plan with a virtual office. I was told that there would be no activation fee. I paid the deposit and an extra month for the co working space. everything was set up and my bill for September should have...
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Replied
Deposit refund seriously delay
Dear Complaint Board Community, I am writing this post with a heavy heart and a sense of urgency to bring attention to a deeply frustrating and unresolved issue I have been experiencing with Regus/IWG, a global corporation known for its flexible office space solutions. On October 1, 2023, I requested the refund of my deposit from Regus/IWG, as my...
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Replied
Virtual office in Haywards Heath
Account number: [protected]
I purchased a 6 month contract for a virtual office in Haywards Heath to run a new business but the council refused to run the business with virtual offices. This agreement has been only placed 10 days ago and I haven't used your service. I would like a refund of my payment. Also I have been contacting the customer services but no solution provided.
Desired outcome: Refund
This complaint has been resolved automatically due to user's inactivity.
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Basepoint.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Michelle Spire
Assistant Global Customer Service at Basepoint
Replied
Retainer refund
I rented a private office at Signature by Regus in Singapore at Asia Square Tower 1. My lease ended on 31 August 2023. I have still not received my retainer despite dozens of emails and queries with the help desk and the local support staff. I initially inquired about the status of the retainer by creating a ticket. I received a response on 23 September...
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Replied
Regus short-term office solutions
Earlier this year, I approached Regus in Germany with a straightforward request to use their office space for 10 days. I paid for these 10 days under the impression that my needs were clearly understood. Only after the payment was processed did I learn that I had been entered into a monthly subscription, which I was told to cancel to avoid further...
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Replied
Private office rental
The concerns I’ve had with my experience at Spaces have reached a point where a comprehensive and detailed discussion is warranted. I want to make it clear that I have documented emails and correspondences to substantiate all the issues I’ll outline here. I chose Spaces for its welcoming atmosphere and amenities, thinking it would be a supportive...
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Replied
Deposit refund
I am writing to express my concern regarding the delay in receiving my deposit refund for the property located at [Your Address or Apartment Number], which I vacated on September 30th, 2023. On October 1st, 2023, I diligently completed and submitted the necessary 'Deposit Refund Request' form, anticipating a timely resolution to this matter. As of today...
Read full review of Regus and 1 comment
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