Regus’s earns a 4.2-star rating from 1041 reviews, showing that the majority of clients are very satisfied with office space solutions.
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5 months without a telephone
I am a virtual office plus customer. After Regus closed down the office I was using in Brussels Midi, we were moved to Brussels Central at the end of May 2024. Since this time Regus has not been able to provide us with a working telephone number - so any new customers have no way of contacting us via telephone. This is unacceptable and it appears that Regus are happy to take the fees monthly but not to provide the service. I am deeply frustrated and this is affecting my business as when you call my number you get a message saying this number is not in use. Hence we have had no new enquiries for the business via telephone. Customer services has been cc'd on all the compliant emails but have not responded even once in 5 months
Recommendation: Try another office company that will actually provide a service and care about tehir customers
Thank you for the advice - Today they have provided me with a telephone number, but it is a new one that is completely different to the one that I have had for 5 years and that is printed on all stationery, business cards, adverts and that is known by customers etc
There is still no comment from or communication with customer services.
Regus Complaint - No Retainer return after 6 WEEKS
Regus closed our 605 N Michigan Ave location with just 12 days notice. We were offered another site BUT did not trust Regus after such an incident and decided to leave. We were up-to-date on all payments and requested our retainer back on 8/09/24 as instructed! It is now 09/25/24 and we still do NOT have our over 2k retainer back. For a small business this is substantial! We have emailed weekly for the past 3 weeks and have not heard a word back from T. or G. - the contacts for the move/end of lease at Regus. We are incredibly disappointed by the whole experience!
Recommendation: Renter/Leasee Beware! Regus will do anything to nickel/dime tenants and have failed to return retainer in time stipulated.
Sour customer experience, won't avail Regus's services again
I rented a Regus Private Room from mid Sep 2023 to Jan 2024. All invoices were paid on time and they charged quite a hefty restoration fee although it was just a short-term office use which I paid without any issues too.
I followed their offboarding instructions and returned keys on time and an official request for retainer refund was placed. Their Toronto community associate confirmed my refund account details making me believe things were going to go as smoothly as my payments did each time around.
They were supposed to have refunded the retainer balance within 45 days of my contract ending which was Jan 31 2024 and we are well over 45 days (Mar 20 2024). But there is no sign of them showing any interests to do so. What a shame since I had absolutely no hiccups or complaints whatsoever during my 4.5 months stay otherwise.
I have been diligently following up with the designated Toronto associate but each time I email, I am asked to wait for a response and have patience. Wonder how patient these people would have been if I did the same and delayed my payments? Oh wait, that's right - you would have charged me interest/late payment fee.
Recommendation: Please rent at your own discretion, they don't refund retainer balances
The complaint has been investigated and resolved to the customer's satisfaction.
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Pros
- Global network of office spaces
- Flexible lease terms available
- Professional business environments
- Access to business lounges worldwide
- Comprehensive virtual office services
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Cons
- Higher cost than competitors
- Inflexible contract terms
- Limited customization options
- Complaints about customer service
Read your lease contract very carefully before signing
I can't stress it enough, carefully read your lease contract before signing.
1) Be aware of the true lease term. I signed a 6-month lease at the beginning of the year anticipating 6 months of use. The way Regus currently words their contract is that the lease ends on the last day of the last month. In my situation, I'm paying for an extra month of rent. (For example: my lease started 2/3/2020. I anticipated it ending on 8/3/2020. However, the lease contract is worded to say that the lease ends on the last day of the last month. In my situation that's 8/31/2020. That's effectively a whole month more than I intended / budgeted for.
2) Be aware that they charge a "restoration fee" at the end of the lease of $2.50 per square foot of office space. Make sure your square footage is calculated correctly.
3) Pay careful attention to when you need to give notice that you're vacating / ending the lease. If you don't you risk the lease auto-renewing and being stuck for another lease term.
4) It doesn't surprise me that they're not letting people/businesses out of their contracts due to the stay-at-home orders around COVID-19. They're a business too and don't want to be left holding the bag. They're the 800-pound gorilla in the business relationship and the contract favors them. Even in hindsight, I don't believe they're going to let a small renter modify the contract with addendums that benefit the renter. Sure, there's a clause in the contract about Acts of God / Force Majeure, but it's in there only to protect Regus. It basically states that they have no obligation to you as a renter if they can't provide the services you've contracted with them to provide.
5) Before committing to a particular office, be sure to visit during a busy day and with the offices next to & across from yours occupied. I'm disappointed with the office space I've rented. When there are people in the offices, the walls are thin enough that I can hear their conversations. The office space does not really provide for the level of privacy and quiet that I anticipated for the money I'm paying (close to a $1000/mo). When I brought this to the attention of my site manager I was reminded that I can switch offices (and even sites), but it is necessary to pay the restoration fee for each office move / occupied.
I doubt I would have signed the contract with Regus if I had done more due diligence. Lesson learned.
Okay Service
They offer very good service in the start of contract but eventually service quality declined. We can say good to average service during contract period..
More expensive than it seems
Regus tacks on monthly expenses for internet, phone lines, kitchen fees and other "expenses" that make it more costly than it first appears when renting office space.
Increase rent and renew agreement without consent
Jan 25,2022 Update:
The renewal issue has been resolved. Thank you for Sandra's reaching out who is the Head of Regus customer service. I will be happy to stay with Regus. The centre team members are also friendly and willing to provide their helps within their authority.
I have rented the office space with Regus since 2018. Due to COVID 19 outbreak worldwide, my business is also got affected negatively.
My current rental will be due on March 31,2022, and I would like to keep an office space for daily operation. However, thing got changed dramatically due to Regus's auto renewal system miscommunication. On December 24, I received the renewal reminder by email which contains auto renewal rent options. I viewed the new price which has been increased by 75% from $900 to $ 1560/month. I was so shocked by this huge increases, although I expected it could be increased by 20%. In the email, they invite me to contact them if I have any questions and would like to discuss with me by December 31. So I replied by email and asked for other lower rent option (change to smaller space, etc), but no response. The I sent another 2 emails to express my disagreement and concern on the renewal issue, but still no response. In January 2, I got auto renewal confirmation email from them and told me it has been successfully auto renewed. Afterwards, I contacted Regus account help desk for 2 weeks, ticket numbers got expired for no reason. Until now none of them from Regus provide me with any solution. All what they want is to wait for the time so they charge my credit card in March with whatever amount shows in the unlawful agreement renewed by the machine. I told them the agreement is not an agreement and it is against my will.
Now, after 2 weeks of contacting the account help desk team, I feel like they treated me like a toy. The team leader said he could not do anything and let me contact the help desk. The help desk told me I should contact the team leader for solution.
I am willing to pay rent to keep my business going through this pandemic, but has to be a mutual agreement. They did not respond to any of my calls and emails in an effective way.
Regus
Good service all round, very happy with the entire process.
Office was clean and all staff were friendly.
New staff at Lakeside Geneva Regus rocks
Julien is a welcome new addition to the Centre. He brings energy, enthusiasm and a lot of competence in his work
Regus Aiken S.C
Brand new uplift on 900 Trail Ridge Road, Aiken, S.C. Work spaces are 1st rate. Convenient location. Don't need to rent a large space that you might not use.
Regus offers flexible, high-quality and relatively
Regus offers flexible, high-quality and relatively inexpensive office space in a number of major cities across the world. This can be useful for start ups or larger companies who need flexible office space for traveling or satellite employees.
No regrets having my office here
Regus offers flexible, high-quality and relatively inexpensive office space. I highly recommend Regus for your professional work. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. I have had no regrets having my office here and am committed to staying with them.
Our Center Manager couldn't be any better. If I could give her 6 stars, it will still not be enough!
Patricia, the center manager at Regus Hidden River location in Tampa Florida has been the most helpful person I have ever dealt with in this company. I have worked on two different continents in large cities and she is the most positive and helpful person I have encountered. She is a star and I wanted to highlight this because whilst I am the first person to point out my discontent with a situation, I think it is equally to point out when someone does a good job. She exceeds my expectations on a daily basis.
Thank you for providing someone who you can be proud of.
Unlawful charge
"(..) As mentioned from previous email, you updated your payment method dated 02/10/2023 which cause delayed payments.
Although I am sincerely sorry about your dissatisfaction, we have already shared our position with you; it will not change.
Best regards,
Arte T.
Account Helpdesk"
This is a horrible app. The staff members are always frivolous and the service at the center where I have my office in New Jersey is not what I was expecting. They always charge unlawful late fees.
The complaint has been investigated and resolved to the customer's satisfaction.
I have an undocumented refund that REGUS now wants me to pay. I have late charges related to it because there is no evidence that I received the refund. None appears on my credit card statements. I have shown the statements to the office manager. Their excuse has changed over the past month. My account has been suspended which is a form of extortion. I have paid the regular monthly fees.
I now request Arbitration.
poor services from Regus staff
The staff at Regus in the Blanchardstown, Dublin, Ireland office have proven to be uncooperative, resorting to questionable practices, such as sending inaccurate invoices and issuing threats via email to coerce new customers into paying for these erroneous invoices. Despite my attempts to contact the receptionist and area manager to resolve these issues, I received no response. Within the first month of leasing a small table office from Regus in Blanchardstown, Dublin, I was presented with an invoice for over 3000 euros, a substantial amount for such a space.
From the very beginning, the staff at the Blanchardstown, Dublin office failed to meet the basic requirements for the office space. The door scanning card and fob provided were dysfunctional, preventing access to the office. Despite my complaints, the staff made excuses rather than promptly addressing the issue.
I strongly advise new customers to exercise caution when considering Regus for their office space needs and to avoid entering into long-term leases. It appears that Regus may attempt to overcharge customers with hidden fees beyond the basic office rent. Additionally, contacting Regus customer service has proven unhelpful, as no one seems willing to take responsibility for resolving these issues.
ayub
Recommendation: no not at all
The complaint has been investigated and resolved to the customer's satisfaction.
Regus Complaints 719
Withholding deposit, retainer and refusing to refund credit
Regus terminated my account on 9th August 2024 due to building closure.
I was promised and received an email stating refund of £1080 would be returned by 9th September, nothing was received.
I chased my refund, no one responded, I managed to obtain a senior member of staff’s contact information, she advised I would receive my refund within a further 10 days, still waiting!
I reported a complaint with customer services, was told I would receive my refund by today 1st October. Still nothing has been received.
I am a small independent business, I cannot afford such a vast amount of money to be held unlawfully by Regus.
Desired outcome: Return of full refund deposit and return of the credit balance on my Regus account.
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Michelle, I require my money back immediately. I have now awaited beyond the time frame promised in the terms and conditions.
Send a formal complaint directly to Regus' corporate office, referencing all the broken promises and delays regarding your refund. Include details of your account termination, the promised refund of £1080, and the multiple deadlines they’ve missed. Demand immediate payment and provide a firm deadline for the refund (e.g., within 5 business days). Mention that, if they fail to comply, you will take legal action and report them to consumer protection agencies for unlawfully withholding funds. Keep all documentation and communications for future reference.
Thank you kindly.
Deposit refund
Once again, another reason to avoid this company like the plague. I honestly have no idea how they’re in business, it is impossible to speak to anyone and they operate a system that drives your stress levels through the roof. Thankfully I left Regus (HQ, Alpha House in London Bridge) when my last lease ended. I also had to pay a £751 refurbishment fee to...
Read full review of Regus and 1 commentBilling
Unnotified Billing Increase since March 2024**
Hello,
I am a virtual office client in New Brunswick, NJ.
Since March 2024, I have noticed a significant increase in my monthly billing without any prior notification from Regus.
I reached out to the New Brunswick office representative, Daniel, who informed me that I would receive a response and resolution for the issue by May 24, 2024. However, I have not yet received any communication regarding this issue.
Please reach out to me by phone at [protected] to discuss this matter in detail.
Thank you.
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Hello,
This the second form.
I filed a complain on 5/28/2024 and received a totally unprofessional response from Jan.
I emailed back on 5/29/2024- please see email below:
"Hello Regus,
Thank you for your recent response.
It is very shocking to receive a response that clearly shows our account has not been properly reviewed.
Specifically, our monthly bill increased from $86.15 to $126.15 starting March 1st without any prior notification from Regus.
I have two major concerns:
1. There has been no response from the New Brunswick office despite multiple emails.
2. The response I received from you was unprofessional and did not address the issue satisfactorily.
I kindly request an immediate review and resolution of this matter. If no response and resolution are received within two days, I will be compelled to explore other options."
NO RESPONCE RECEIVED FOR THIS EMAIL.
I received an email yesterday 5/29/24 from Daniel New Brunswick NJ Regus office in the morning that I will receive an answer by the end of the day yesterday.- no response received.
Thank you for your prompt attention to this matter.
I would like to advise that if no response will be received in two days, I will take additional steps to resolve the billing issue.
Thank you
Is Regus Legit?
Regus earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Regus. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 70% of 719 negative reviews, Regus is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Regus has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Regus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Regus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Regus.com you are considering visiting, which is associated with Regus, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Regus is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Regus as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several mixed reviews for Regus have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Regus website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Regus.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Regus.
Regus Toronto review: refund of retainer balance
I rented a Regus Private Room from mid Sep 2023 to Jan 2024. All invoices were paid on time and they charged quite a hefty restoration fee although it was just a short-term office use which I paid without any issues too. I followed their offboarding instructions and returned keys on time and an official request for retainer refund was placed. Their Toronto...
Read full review of RegusMarch 2020 I requested that my office space be downgraded to a mailbox
March 2020 I requested that my office space be downgraded to a mailbox. I received the following response "Hi- As for downgrading to a *** account, I will have a new agreement for you to sign by the end of the day!"After receiving this response, I felt heard by management and felt sure they would follow through. I would soon learn that,in dealing with a new person when the community manager went on furlough, the person taking her place did not intend on honoring the agreement that I made with the former Community Manager both verbally and via email. On March 27th, 2020 I received the following communication from the "acting" community manager: "Hi- My name is Brooke *** and I'm the Team Lead for Operations in Downtown Denver. Do you have time today for a quick call regarding your lease and your downgrade? I'm available whenever. Best,Brooke *** /Community Manager Team Lead". In response the same day at 12:42pm I emailed indicating that I was free until 7pm that day; no response. I called Brooke; no response. Eager to get this new contract resolved, I then sent her another email March 27th, 2020 at 4:40pm and made sure to provide my private cell; no response.I waited about a week and sent another email following up March 31st, 2020; no response. April 6th, 2020 I eventually escalated the issue to the help desk, who directed me back to Brooke ***. Finally, April 9th, I reached out to the furloughed community manager in frustration (who responded quickly and was more available then Brooke ***, the "acting" community manager);she was kind enough to provide me with a more direct number for Brooke. I called the provided number and FINALLY received a response. Brooke essentially indicated she would not fulfill the promise made by the former manager.Brooke said, there were "programs" that were being offered instead for rent reduction. In a nutshell I am still paying a high rate, and feel I should be given what was promised. The program only helped w/taking 50% off two months rent.
Lack of service promised during my agreement
Regus charged me £519 in July 2023 as retention money on the top 2 month deposit agreed before signing the contract.
Regus failed to provide me furniture as agreed in the deal so I'm didn't about use the office for 4 month in the 6 months contract signed
My business suffer financial loss due lack of furniture and paying the rent for empty office for 4 months
Regus hold the retention and deposit money for extra 45 days without any late fee or interest, were as agreed that they will return it within 30 days of end of the agreement.
Claimed loss: Total £ 2541.00
Desired outcome: I need finicial compensation for my losses , which 4 months rent plus holding my deposit for 12 month for 6 months contract.
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This complaint has been resolved automatically due to user's inactivity.
Refund
Dears, We are Dolaka in England, We are waiting for refund from Regus Riyadh office since July'2023. According to the House Rules, the retainer and deposit should be returned to our account within 30 days. But as of today, we still haven't received this refund. Below is the email thread copied. No proper response over email. Re: C-142552-D7T4...
Read full review of RegusRetainer has not been returned and are ignoring requests for payment
We left our office space at the end of November 2023. According to our agreement we should have had our retainer returned within 30 days. We are now almost to March 2024 and the retainer has not been returned and all requests are ignored. Regus are sitting on approx £90,000 of our money. The centre manager is just a "face" and has no ability to do anything, there is no way to talk to a real person and requests through the portal are ignored. Having to look at starting legal action to have it returned.
Desired outcome: Return of retainer plus interest and an apology for the appalling service
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We have tried on many occasions to resolve invoicing queries and Regus simply refuses to engage with us in any meaningful manner. To the extent we have paid many unexplained or extraneous charges as we were continually threatened with termination of our agreement. Even now, subsequent to posting on this board, we have received a further invoice without explanation. We have now waited for 3 months and paid many unjustified charges in order to resolve this issue. Despite telling us that our deposit will be returned less any amounts Regus claim are owed, we are still waiting a week later and Regus are ignoring us. We would like a comprehensive statement of account to explain Regus view on the invoicing/payments, but we never get one. The most unprofessional people to deal with.
Poor / dismissive customer service
The below email chain outlines how we have been dealt with as a customer of Regus. The apology (last correspondence from Regus and had to be requested from regus) is only made 'if' the regus representative made a mistake. At no point did the regus representative clarify that money will definitely come out automatically in future counter to their...
Read full review of Regus and 1 commentTerrible experience hiring a meeting room
I recently hired a meeting room at Birmingham Airport for a coaching session on behalf of my boss. When I received the email confirmation it said that a member of reception would so them to the meeting room so I didn't think I had anything to worry about. On the day I got a phone call to say they had not checked in as they were running late I said they will...
Read full review of RegusAlpha house borough high street
The building is a mess, the centre managers are both unfriendly and unhelpful, I attempted termination due to the state of the building, this was actioned on the 24th December, for whatever reason it didn’t execute and I received a renewal agreement on 1st Jan 2024. I immediately emailed to cancel, was told this was only possible in 7 days (despite statutory 14 day distance selling regs) so I believed it was sorted. The centre manager ( who only directs me to the rubbish online portal with zero access to people) told me it was sorted only for Regus/HQ/centre manager to magically added an extra month to my contract. The building toilets and showers are disgusting with urine, faeces regularly on the seats and caked in the toilet brush, there is a hole in the ceiling on my floor which has been there for 2 months, I cannot bring clients to this filthy building. I’ve been there for 4/5 years and the idea it’s a ‘serviced’ office is a joke. There is zero service.
Claimed loss: No loss other than my faith in the company running the building.
Desired outcome: For Regus/HQ to honour the end of contract date which is stated in my agreement.
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This complaint has been resolved automatically due to user's inactivity.
Any update?
Why I am not getting any reply?
Are you willing to resolve ?
We already agreed , why not refund me ?
Coworking
Hello
Account: [protected]
On July 2023 I was Suspended from using Regus Services although I had Credit on my balance
I open tens of Ticket with no success till I got my contract canceled
Even though I was Suspended, my credit was reduced each month till it get ZERO
I opened a ticket asked for refund of my July Credit OR USE as Services
like Cowrking , but no success
I hope I get this resolved
Youssef
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Any chance to resolve ?
any update ?
Hi
I am still waiting for a reply
Thank you for your reply
If you need any supporting documents please let me know
This complaint has been resolved automatically due to user's inactivity.
Complaint
Hi All, It is the first time in my life I have registered a complaint about a Company, but at least I can try to help other people not pass through the endless source of problems I have been facing. I had a lease with Regus, and had to change that lease two times. The first time happened a few months after the lease started, and was about getting a...
Read full review of Regussubject: official complaint regarding service issues with regues
Hello, I am writing to officially file a complaint against Regues. If the issues I have encountered are not resolved promptly, I will consider taking legal action. Several problems have persisted since last year when I rented an office at 777 Hornby St, Vancouver, BC V6Z 1S4. Firstly, the reception desk consistently refuses to accept my envelopes. As the...
Read full review of Regusoffice rent
"I hired the services of this company to rent an office in Florida. In their sales offer, they do not mention that they will charge an non-refundable extra fee of more than $500, assuming that this fee is for leaving the office as it was delivered. My company, Taxestop LLC, was only with them for 2 months, during which there were no issues or even a need for cleaning, and yet they charged the $500 to the credit card without authorization. Then, they give 30 days to refund the deposit that my company Taxestop LLC gave them, of more than $1200, and to date, they have not returned the money. We have sent more than 12 emails for this refund and claim, and now they have sent us an email saying we must log in to the account to request the refund, or they will not return it. When we try to log into the Regus account, it is blocked, and there is no way for us to get our money back. Our account, Taxestop LLC ([protected]), email [protected]@gmail.com."
Claimed loss: Approximately $1700, which includes $1200 from the deposit and more than $500 for a supposed restoration fee.
Desired outcome: 1700$
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This complaint has been resolved automatically due to user's inactivity.
Office usage agreement
Last year I needed office usage for 3 months. I phoned Regus had a tour and agreed what plan would work best for me. At no point was a rolling contract mentioned or the need to cancel my agreement. On starting at the office from the outset we could not set up the app. We tried lots of different ways and numerous tickets were raised but it was not...
Read full review of RegusUrgent attention required: substandard service and unprofessional behavior at regus office
To whom it may concern, I am reaching out to you with a matter of great concern regarding our experience as clients at your Regus office. Since commencing our tenancy in late 2019, we have unfortunately encountered a series of issues that have significantly affected our experience, and I feel compelled to bring these to your attention. The level of...
Read full review of RegusHealth hazard
Dear Regus Business Park Management, I hope this email finds you well. I am writing to bring to your attention the persistent issues I have been facing with the office space leased at your facility under the name of Beez Transfer. Unfortunately, I regret to inform you that Beez Transfer has ceased paying rent for the office due to the inadequate service...
Read full review of RegusSecurity Deposit/Retainer Not Returned
I rented Regus/HQ space at their office in Red Bank, NJ for just over 4 months and left in October. As part of my rental agreement Regus charged me $2,160 as a security deposit or what they call a retainer. I was told my deposit would be returned within 30 days of my request. I requested my deposit be returned on November 2. I complained to Regus customer service who said my return was being processed but it has been over 60 days and I still have not seen the money.
Claimed loss: $2,160
Desired outcome: Refund My Deposit/Retainer
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This complaint has been resolved automatically due to user's inactivity.
Auto renewal scam
We rent office space and were a 12 month term. I notified them of my intent not to renew with 62 days notice, BUT I didn't know we had an auto-renew clause asking for a 3 month notice, else auto-renewal. This is a very manipulative process. You can't opt out in the first 3 months, but then need 3 months notice at the end. We have outgrown the space. On top of that, they haven't been picking up my trash daily, leading to old smelly garbage.
Desired outcome: Released from auto-renewal.
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This complaint has been resolved automatically due to user's inactivity.
About Regus
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Regus. Make it specific and clear, for example, "Unjustified Billing Charges at Regus New York Office".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Regus. Mention specific key areas such as customer service, office conditions, billing disputes, contract terms, or any other relevant aspects of your interaction with the company. Include details of any transactions, clearly outlining the nature of the issue. If you have attempted to resolve the issue, describe the steps you took and the responses received from Regus. Explain how this issue has personally affected you, whether it be through time lost, financial impact, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as contracts, email correspondence, receipts, or photographs. Ensure that you do not include sensitive personal information in the documents you are uploading for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Regus itself, so it is important to stay informed about the progress of your complaint.
Overview of Regus complaint handling
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Regus Contacts
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Regus phone numbers+1 (855) 400-3575+1 (855) 400-3575Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number+371 67 118 333+371 67 118 333Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number+1 (800) 633-4237+1 (800) 633-4237Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have unsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
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Regus emailscustomer.service@regus.com100%Confidence score: 100%Supportaccount.helpdesk@regus.com100%Confidence score: 100%Supportgdpr@regus.com100%Confidence score: 100%
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Regus address26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
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Regus social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 04, 2024
Most discussed Regus complaints
Restricting access to centers with insufficient notice/failure to disclose change in services prior to renewalsRecent comments about Regus company
Withholding deposit, retainer and refusing to refund creditOur Commitment
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Immediately escalate your complaint to Regus' senior management or corporate office, detailing the failure to provide a working phone number since the move in May 2024. Include all communication attempts and emphasize the business impact this has had, including missed customer inquiries. Demand immediate action to resolve the phone issue and request compensation for the months during which you were paying for a service that was not provided. If they continue to be unresponsive, consider filing a formal complaint with consumer protection agencies and your payment provider. Keep all documentation of communication for further action if needed.