Regus

As much as I want to say this is my fault for not viewing the contract, as someone who’s newly into the business industry I had good faith on this Area Manager, as I had repeatedly told him I DID not want a long contract, I did not want to pay anything now as I had to speak with my brother first, he gave me the quotes as I asked and that is all I asked in that day not a contract agreement! I signed the contract since he told me I can discuss with my brother first then pay if you agree with each other, but when I told them I did not want to continue since I have not used any of their services or their products as it’s now been 13 days since I was supposed to start.

I have emailed the Customer Support Team constantly asking to cancel the agreement since, firstly it was stated I only had to pay £1k monthly and also he did not state that it was a full on contract since I have had business with Regus before but it was Hourly/Daily rates so I did not think I would have to stay until the contract ends hence why I also signed the agreement! But now the Bill is £6k? It has only been 13 days and now the bill is £6000? And now they are threatening to send me to Collections…

The Customer Support Team are very useless not helping me at all!

There was booking on 26th July 2023, I needed to change the schedule because Meeting was postponed and I didn't find the option on my application, So, Mail to the community manager or reception, But I haven't got any confirmation and update and that additional charges was added to my account and from last 2 months I have been asking for clarification even after paying the amount account is suspended.

Need clarification on this plus resolution on the extra charges and remove the charge till the account is suspended.

Once of the worst team I have scene and unresponsive.

The office space I have leased is located in the East Road, Cambridge, and the elevator has been out of order since Early August 2023. It has been more than a month now, and I regret to inform you that there has been no repair work initiated on the elevator so far.

This situation is becoming extremely urgent for me because I am scheduled to move my office next week. I have a substantial amount of office equipment and documents that need to be relocated, and the lack of a functioning elevator is causing significant disruption to this process. I have reached out multiple times for assistance, but to date, no solution or repair schedule has been provided.

I kindly request that Regus address this matter promptly, ensuring that the elevator is repaired as soon as possible to facilitate a smooth office relocation process for me. Additionally, I would appreciate information on the reasons for the prolonged delay in resolving this issue to prevent similar situations in the future.

Please get in touch with me at your earliest convenience to provide information on the repair plan or any available solutions. You can reach me at:

To the Complaints Handler of Regus,

I hope this letter finds you well. I am writing to draw your attention to a critical issue that pertains to the rights and wellbeing of ADHD and Neurodivergent accessing your service. Specifically, I would like to address two concerning practices related to subscription-based services that may inadvertently discriminate against ADHD individuals.

Concealing Subscription Terms in Terms and Conditions Documents:

One of the practices we would like to discuss involves concealing the nature of an automatic subscription within the terms and conditions file, which must be purposefully accessed by the ADHD subscriber, rather than clearly stating that an automatic subscription is being accessed on the website page at the time of purchase. This practice can be considered indirect discrimination when viewed in light of the cognitive challenges and traits associated with ADHD:

Cognitive Challenges and Processing: ADHD individuals often encounter difficulties in sustaining attention and focus, particularly when faced with lengthy or complex documents such as terms and conditions. The need to access a separate document filled with legal jargon adds an extra layer of complexity. In contrast, neurotypical individuals generally find it easier to navigate such documents, given their cognitive abilities that allow for better sustained attention and comprehension.

Inattention to Detail: ADHDers frequently exhibit difficulties in attending to fine details, which may lead to overlooking critical information buried in lengthy terms and conditions, particularly when the pertinent information is not displayed at all at the time of purchase. Neurotypical individuals, conversely, are typically better equipped to pay closer attention to content, ensuring they are fully aware of subscription terms.

Impulsivity: ADHD may manifest as impulsivity, causing individuals to make quick decisions without fully considering the implications. In the context of subscription services, accessing terms and conditions that hide automatic subscription details could lead to impulsive sign-ups without adequate understanding. Neurotypical individuals are generally less prone to impulsive decision-making.

Protected Characteristic: ADHD is recognised as a protected characteristic under disability laws in the UK. These laws mandate reasonable accommodations to ensure individuals with disabilities are not placed at a disadvantage due to their condition. Hiding automatic subscription details in a separate document can be seen as failing to make reasonable adjustments - which legally include 'anticipatory' adjustments - to accommodate the cognitive challenges faced by ADHDers.

Transparency and Accessibility: Disability laws emphasise the importance of transparency and accessibility. Clear and upfront communication regarding subscription terms is crucial to ensuring that individuals, regardless of their cognitive profile, have equal access to information that may impact their decisions.

In summary, concealing the nature of an automatic subscription within a separate terms and conditions document that must be actively accessed can be viewed as indirect discrimination against ADHD individuals. This practice may exploit the cognitive challenges, impulsivity, and inattention to detail associated with ADHD, potentially leading to subscriptions without full awareness or consent. Disability laws prioritise transparency and reasonable accommodations to mitigate such disadvantages, emphasising the need for clear, easily accessible information regarding subscription terms.

Lack of Clarity in Automatic Resubscription Policies:

The second issue pertains to subscription-based services that do not clearly state their automatic resubscription policies. This practice can also be seen as indirectly discriminating against ADHD individuals due to the unique cognitive challenges associated with the condition:

Memory and Processing Challenges: ADHD individuals often face difficulties with memory and processing information. This includes remembering specific dates, such as subscription renewal dates and the date of which notification of cancellation must be delivered, and processing the implications of automatic resubscriptions. Neurotypical individuals generally do not face the same level of challenge in this regard, as their cognitive functioning allows for better recall and processing of information.

Executive Functioning Impairments: Executive functioning, which involves skills like planning, organising, and task management, is frequently impaired in ADHD individuals. Canceling a subscription before it renews requires proactive planning and organisation, which can be particularly challenging for ADHD individuals. Neurotypical individuals may find it easier to manage such tasks.

Risk of Financial Consequences: Automatic resubscriptions may lead to financial consequences for individuals who, due to their ADHD-related challenges, fail to cancel subscriptions in a timely manner. The practices of Regus in this regard have resulted in unexpected charges and financial stress. Neurotypical individuals are less likely to face these challenges and related financial risks.

Protected Characteristic: As highlighted above, ADHD is considered a protected characteristic under disability laws in the UK. Automatic resubscription policies that do not provide clear information or accommodations, including clear, accessible reminders, can be seen as failing to meet these legal requirements.

In summary, the practice of not clearly stating automatic resubscription policies or providing clear, accessible information and reminders regarding the automatic subscription and guidance of how to cancel in time to avoid resubscription, indirectly discriminates against ADHD individuals, due to their unique cognitive challenges. While neurotypical individuals are generally not at a disadvantage in navigating such subscription models, ADHD individuals experience difficulties managing these processes effectively. Disability laws require reasonable adjustments, as a mandatory duty, to ensure equitable treatment for individuals with protected characteristics, such as ADHD, and addressing the potential disadvantages they face in situations like automatic subscription renewals is a part of this legal mandate.

I kindly request that you consider the implications of these practices on ADHD individuals and take steps to rectify these issues. It is crucial to ensure that ADHDers have equal access to subscription services and are not unfairly disadvantaged due to their condition. I am advocating for greater transparency, accessibility, and reasonable accommodations in subscription models to uphold the rights and wellbeing of ADHDers.

The application of objective justification, particularly in the context of UK Disability Law and Equality Laws, would likely pose significant challenges for Regus in this scenario. Objective justification involves demonstrating that a particular policy or practice that may be indirectly discriminatory is both a proportionate means of achieving a legitimate aim and necessary.

In this case, the legitimate aim could be seen as the service provider's need to secure subscription renewals efficiently. However, it would be difficult for the service provider to argue that concealing the nature of automatic subscriptions within terms and conditions, rather than clearly stating it during the purchase process or in the confirmation email, is a proportionate and necessary means of achieving this aim.

Several factors contribute to this challenge:

Accessibility and Transparency Requirements: UK Disability Law and Equality Laws place a strong emphasis on accessibility and transparency. These laws require service providers to ensure that individuals, including those with disabilities, can access information easily and understand the terms and conditions of services. Hiding critical subscription information within lengthy terms and conditions is inconsistent with these legal requirements.

Reasonable Adjustments: Disability laws mandate reasonable adjustments to prevent indirect discrimination. The reasonable adjustment, in this case, would involve clearly stating the automatic subscription process at the time of purchase or in the immediate confirmation email. This is a straightforward and easily implementable measure that accommodates individuals with disabilities, such as ADHD, who experience difficulties with memory, processing, and impulsivity challenges.

Disproportionate Impact: The practice of concealing automatic subscription details primarily affects individuals with cognitive disabilities or challenges, such as ADHD. It disproportionately impacts this group, as neurotypical individuals are less likely to encounter difficulties in navigating subscription models with clear information. This disproportionate impact raises questions about whether such a policy can be considered proportionate.

Availability of Alternatives: Providing clear information at the time of purchase or in the confirmation email presents a viable and readily available alternative that does not discriminate against individuals with disabilities. Achieving the legitimate aim of securing renewals efficiently can be accomplished through transparent and accessible communication without resorting to hidden terms and conditions.

In conclusion, it is highly challenging for the service provider to justify the practice of concealing automatic subscription details within terms and conditions as an objectively justifiable means of achieving their aims. The legal requirements of accessibility, transparency, and the availability of reasonable adjustments make it difficult to argue that this practice is proportionate and necessary, especially when clear and simple alternatives exist to accommodate individuals with disabilities.

Additonally, in accordance with established principles of disability law, it is imperative to recognise the significance of anticipatory reasonable accommodations. These accommodations are designed to proactively address potential barriers or challenges faced by individuals with disabilities, ensuring equal access and opportunities from the outset. In this case, Regus should have carefully considered this indirect discrimination risk, before implementing a policy that negatively impacts customers with ADHD.

Anticipatory reasonable accommodations acknowledge that individuals with disabilities, including ADHD, may encounter specific difficulties or obstacles that require proactive measures to mitigate. Such accommodations prioritise inclusivity and accessibility by addressing potential barriers before they adversely affect those with disabilities.

By concealing the nature of automatic subscriptions within terms and conditions, without clearly stating this during the purchase process or in the confirmation email, the service provider failed to uphold the principle of anticipatory reasonable accommodations. This practice effectively introduced a hidden obstacle that disproportionately affected customers with ADHD, who may experience difficulties with cognitive challenges such as memory, processing, and impulsivity.

In line with disability laws and equality principles, Regus should have foreseen that customers with ADHD might face difficulties with this subscription model due to their cognitive traits and challenges. Anticipatory reasonable accommodations, such as clearly stating the automatic subscription process at the time of purchase or in the confirmation email, would have been a proactive and easily implementable measure to prevent discrimination against this group of customers.

In summary, the failure to implement anticipatory reasonable accommodations that consider the unique needs and challenges of ADHDers resulted in a policy that negatively impacted these customers. Proactively addressing potential barriers is not only a legal requirement but also a fundamental principle of inclusivity and equal access for all individuals, regardless of their cognitive profile or disability.

Given the circumstances outlined above, I respectfully request a refund for all charges billed under the automatic subscription for Regus, excluding the initial payment, which was the only transaction made with full awareness, in light of my ADHD. Medical evidence can be supplied, on request. I additionally urge you to establish a new policy of transparency on your website during the sign-up process. This policy should explicitly outline the automatic subscription procedure, ensuring that users receive sufficient information about the services they are accessing, prior to agreement, to avoid this discrimination from reoccurring for others.

Account number: [protected].

Sincerely,

Miss R. Partridge

To whom it may concern:

This complaint is about the Regus Reception and M. at the Princess Exchange (next to Leeds Train Station).

I am disabled and a forengeir and I have been descriminated (as being told I need to be quieter when talking on my normal voice volume -as if I was shouting the whole building would know, I have mobility problems and I was dismissed/ignored causing me pains, anxiety and stress when I original had enough time to make my appointment at my own pace, slowly due to mobility issues).

I understand now after waisting 1.5h that there is more than 1 Regus Centre just a few minutes from each other, 1 with a Sign and there other without any sign, almost on the same street. I understand now you rent offices where businesses can meet customers. This has caused me to miss an appointment and incur in additional charges, just because Reception Staff being very unhelpful.

I don't understand what is the point of a Reception if the personnel are not helpful to customers. What is the point of having a reception and charging the businesses for it? The lack of customer's service, the staff laziness, discrimination and dismissal is incredible. I was blamed for being at the wrong building, even though I went to the Reception and ask for the Doctor that I wanted to see. Apparently I was blamed for not knowing that D. M. was not at the Princess Exchange Regus Building and this was MY DUTY, not THE RECEPTION to know as he doesn't know who rents the offices/run businesses, even though it was the reception and he was the Centre Manager (but he doesn't know who occupies his office space!)

The basis of any reception, to know who occupies the building and if a business is there, inform the business a customer is waiting or if the business isn't there, inform the customer. Otherwise, why to have a reception at all? I would have gone office to office to find it myself and I would have done a better job!

After being totally lost in Leeds City Centre and asking people as well as using Google Maps, I arrived to a building where there was a sign of Regus. Who could image there was 2 Regus Offices very close to each other?

As protocol, I went to the Reception and I gave the name of the D. M. and my appointment time 14:15, M.(the centre Manager - so he said he was) barely looked at me and without asking me for my name or any other information, he indicated me to sit and wait. 45min later, I went back to the reception and indicate that I have been waiting for 45 min and nobody had attended me. M. (the Centre Manager) went to check and finally came back and indicated that there was not such Doctor and asked to see my appointment, then he spotted that I was at the wrong building.

Unfortunately, by the time I got to the right Regus building, it was too late and I have missed my appointment, however I'm sure I have been charged for my missed appointment as one is always charged for miss private appointments, all because M. could not check if D. M. had an office in the building.

I went back to the Regus at Princess and I requested to put a complaint about the service received at the Reception. At this point, M. again continue being useless and lazy refused to provide me with the details on how to put a complaint about him, I asked to speak to his Manager, then he said he was the manager, then I asked for his full name, he refused, I asked for his job title, he refused.

After insisting, M. decided to provide me with the email so I could write a complaint, as his handwritting wasn't clear, an N could be confused as a U and other letters weren't very clear, I asked him to write it again, then he refused and call security, I refused to leave without knowing the process as to put a complaint for his behaviour, I even said if it was necessary, they could call the police as I wasn't leaving the building without the information I needed to put a complaint (His Job Title, Name and How to put a complaint). Finally the information was provided as the Security Guard encourage him to provide me with such information.

The treatment I have received plus the additional expenses, I request an apology plus you to cover any expenses incur due to M. lack of interests on customers.

I hope to hear from you soon.

My company, account number is [protected], enrolled in an agreement on 05/21/2022 until 05/21/2023. I was not supposed to have a renewed account and am still being charged. I even got an email about collections since I was refusing to pay. I called Regus and they explained that they can't do anything about this issue until 05/21/2024. I would like for Regus to stop charging me and cancel my account ASAP.

In June an offer was made available for membership reduced prices for non London offices. I signed up and paid. When signing the contract I was only allowed to pay a partial amount. Later, my account is suspended for the remaining amount while the initial payment hadn't gone through. They then had to issue a credit note for my initial payment and once cleared I could pay the remaining amount. While waiting for the credit note to clear and my remaining payment to clear I had to wait the entire time with a suspended account. There was no understanding or support. It's their sustem, I was told. Once this was done my account was reinstated then suspended again a week later. There was no invoice to pay or reason given but I had to wait again until it was reinstated. Overall, almost a month of service was denied, no support given and no reimbursement on route. They just didn't care. I've now decided to start looking elsewhere and would not recommend Regus to anyone.

My lease with Regus ended in july 30 2023, I had 1350 retainer balance with them. For some reason I had to request the balance back to me and I did that in the last day of July 2023, today is September 9th and I still haven’t received my retainer back. I don’t know where should I complain? I am so frustrated that it is holding my money for way more than 30 days. A company running in US doing this, this company is a disgrace and I wish I could take them to court, because they are doing this fo so many of us.

at jublee hills campus of regus branch in peddamma gudi. there is unprofessional things going on. there is booking done with lot delayed responces and one person working as servant or peon his name is [protected] and he says that he is owner there, he handles employees like hitler. he dont know how to treat people in good way. he always talks rubbish in front of clients to employees, that I fely very embracing one more lady is there her name is [protected], she also follows him as per that peon's instruction she handles employees like anything. because of these kinds of people Regus will be totally in loss one day for sure. you should take an action against them I must say they dont deserve this professional place to handle in this way. I request you to take an action against them. I booked today one office space for 6 hrs from [protected]@gmail.com from this mailID with the name Maya M. on date 06-09-2023 for 12pm to 1730pm Indian times. they torchered me like anything. kept AC on 15 I felt cold. I got sick too. [protected] collecting extra money from clients or employees by saying the hidden taxes. Plese take an action against [protected] from Jubilee hills branch of Regus. Ignore my request if he is really owner for Regus branch for jubilee hills as he said, he challenges everyone that nobody can do nothing against him nobody can take action. he don't have to be professional as he said.

About 5 years ago, I signed a year lease for a virtual address with Regus. After the first year, I did not sign anything renewing my contract for another year. Instead, I assumed I was put on a month to month like most real estate leases. On June 5th, I emailed Regus stating that I will be terminating the contract which was set to expire on August 31st. However, they told me that I was automatically renewed for an ENTIRE YEAR just because I was 5 days off their arbitrary requirement. There is no reason to require 3 months notice, as this is a virtual office and not an actual space. Additionally, I would argue that I have been on a month to month contract and should only require 30 days notice.

The situation with Regus is highly frustrating and concerning. On 6/3/2023 I signed up to use the workspace for just 5 days, but I couldn't use it even once. Upon requesting cancellation, I came across a 24-month contract policy that does not allow early termination, imposing me a monthly fee of $ 225.00. I received an email response from employee [Redacted] stating that my contract will remain active until 6/30/2025. It really is an absurd and disorganized situation. I made three payments of R$ 225.00 in July (tree fees in the same month) without using the service and after requesting cancellation. I demand the immediate cancellation of the contract related to the account [protected] and CANCELLATION OF ALL CHARGES. I want my money back as well, I payed $ 675 for nothing. I will not pay another cent to this fraudulent company. This's scam. Don't fall into the Regus scam, you'll have a headache!

Our virtual office contract was extended for 24 months without our agreement in August. Where contract only starts on 1 December 2023. Regus is not agreeing to cancel. Unbelievable how they have extended contract 3 months before the end without us agreeing and are not agreeing to cancel. We have never agreed to extension but they insist that fees are anyway due.

We cancelled our longstanding account with Regus Perth Forrest Centre, Australia and received part of our deposit back.

I have been trying to get the Accounts team to send me details for the remaining balance for over a month and all I get is a recurring message to say they are looking into it. If I request a contact name or any further details, I still only receive the same recurring message.

For such a small amount, this is taking too long to resolve. It needs to be finalised once and for all.

It doesn't help that your contact details are only for the US, which is not open during Australian business hours.

Please finalise this issue immediately, so that we don't have to deal with your company again.