Red Roof Inns Complaints & Reviews

Red Roof Inns / Early checkin

Jul 17, 2019

This place is a joke. I've been a regular customer check in 2 times every week. Today I got turned down with the comments that 10:30 am is too early to check in and will charge extra 20 dollar. The front desk guy @ Pfeiffer road did not even take a moment to check if there are any vacant...

Red Roof Inns / Cleanliness

Jul 17, 2019

We stopped at Red Roof in Statesville NC. The room was filthy... the ceiling was peeling off and the wall above the bed was a layer of dust webs and dust..The lamp shades were the same. There was an envelope for a rip with writing all over the back with rm #'s and how many towels they...

[Resolved] Red Roof Inns / made to stay in room with broken toilet and told not to flush it!

Jul 15, 2019

I was staying at Hometown Suites in Puyallup, WA waiting for my house to close. I stayed in a room with 2 beds, which I booked. I was told I needed to move rooms on Sunday May 19th. We moved rooms and left the hotel to do errands. When we got back to the new room my grandson heard water...

Red Roof Inns / customer service - bad service

Jul 15, 2019

I called the 800 number listed for Customer Relations 1-800-733-7663, was on 'call back' for some time. When I did receive the call back to let her know my problem, she said she was transferring me to Guest Relations, then hung up. I went to website and Guest Relations is listed as the...

Red Roof Inns / front desk

Jul 14, 2019

I was staying at redroof bordentown for 3 days everything was perfectly fine and clean and i checked out yesterday july 12 2019 and i totally forgot to get my checkout receipt and since i needed for my army base so i went back tonight asking the frontdesk to print me my receipt if possible...

Red Roof Inns / poor customer service

Jul 11, 2019

On May 15, 2019 I had a reservation for the Red Roof Inn in Des Moines, Iowa. When I made the reservation through I asked for a ground floor room due to a disability. When I arrived at the hotel, the gentleman at the front desk said the price of $61.87 {tax included} I had paid...

Red Roof Inns / room discomfort

Jul 06, 2019

First room bathtub flooded our room floors and soiled all our clothes so we were moved to another room which had roaches, one of dressers is damaged and our sink is leaking onto floor n which case we asked to move to diff room and was not allowed and we have been using this hotel often for...

Red Roof Inns / red roof inn quality of service terrible

Jul 03, 2019

I arrived with my cat and was given a room and key. As I always do, I brought my cat in first; you do not leave a pet in a car, especially when you've been driving for seven hours. I also lugged all my stuff in-- there were no carts to help me. Since I'm moving cross country and this is my...

Red Roof Inns / pooler, georgia

Jun 24, 2019

A bunch of scammers run this place!!! Booked a room after finding them on get a they charged my card, I got there after a long day of driving with the wife and 2 young children only for them to tell me I had no room and must of fallen victim to an online scam but they would match...

Red Roof Inns / customer service/give us room already occupied

Jun 20, 2019

Stay on 6/9 232-139585 We got airline flights from Spirit to fly from Columbus, Ohio to Myrtle Beach, SC with final destination to Hartford, Connecticut. The purpose of our trip was to pack up my 25 year old daughter and her 5 year old son that was in an abusive relationship. We had to get...

Red Roof Inns / room service/ front desk

Jun 16, 2019

I made reservations 3 nights and when I got here they said my reservations was Canceled but never sent anything on why it was canceled nd wasn't the only person they did this too. Then the websites said that it would be free breakfast but it wasnt. Third the room service at this red roof...

Red Roof Inns / do not stay at this hotel

Jun 07, 2019

Everything I was told the hotel had didn't. No pool, no restaurant no room service. The pet policy is a farce If I wanted to leave my room for a small period of time I was not allowed to leave my pets there unattended I was told I was also obligated to allow housekeeping in every day to...

Red Roof Inns / service

Jun 07, 2019

My name is Jessica Rivera and i decided to give red-roof in Suwanee mall of GA a second chance. so i'm no being kicked out of the room this time. I was upset the lady at reception booked me a room on the top floor. first room she booked me the door was open all you had to do was push the...

Red Roof Inns / cleanliness of room

Jun 04, 2019

Upon checking in my hotel room I inspected the room and noticed the sheets weren't clean and it was hair all over the bed and room clearly indicating it wasn't properly cleaned. The tub was filthy as well as all the counters. I contacted the front desk who told me I can walk...

Red Roof Inns / overcharged, floor nasty, had to get maid to clean the tv, stain on matress, refrigator was leaking water in the floor, we were very unsatified

Jun 02, 2019

We registered for the room for 5 days and it said $105 a night when we checked in on Saturday May 25th we were told it would be $184.99 for the 25th and $124.99 for the 26th and $71.99 for the 27th and that we wouldn't have a room for the 28th that we had a conf# for but was told...

Red Roof Inn / billing / reservations issue

May 29, 2019

On May 24, 2019, I attempted to pay for a night reservation at the Red Roof Inn, Macon location at about 0830 hrs. I gave the agent my debit card, and according to her the payment was not successful. She proceeded to advice me to swipe the card, but to no avail. According to my bank, these...

Red Roof Inns / room

May 28, 2019

I recently booked a room at the red roof inn in Wichita Falls. When I checked in and went into my room.. the bathtub had so much mold I the tub and was filthy. I went downstairs and was given a new room. That room the bathtub was better but still dirty. I paid for 2 nights and was so...

Red Roof Inns / staff and cleanliness

May 28, 2019

I have been staying here at the one in culpeper va and the manager bull her last name is has been racist disrespectful and plain out rude. She does not need to be in this line of employment and for her to cancel a reservation that is against policy and nothing been done about it how...

Red Roof Inns / complaint

May 26, 2019

Your employee melanie padilla Meyers is selling drugs out of there. Shes high on drugs all the time. She gives rooms for short periods of time to facilitate drug deals. She makes the whole place unsafe. She is on probations for manufacturing meth. She prostitutes out of her room that she...

Red Roof Inns / unbelievable

May 25, 2019

I booked a room online for 2 nights, got charged for 4 nights that took all my money off my card. Mine you this is Memorial day weekend, banks are closed on Monday. Got to my room #102 and the mattress has # bugs crawling and BLOOD STAINS. Now I'm here with No Money!!! The Manager on duty i...

Red Roof Inns / the first appearance of the room

May 25, 2019

Staying at the Salem, new Hampshire red roof. Wow the room is disgusting. The beds were "turned down", they were not even made. It is not maintained at all. Was supposed to have a king bed and got stuck with 2 doubles. 0 refund for the change. Would have left but had driven for 18hrs and...

Red Roof Inns / bentonville ar-ants in room / continental breakfast minimal to non-existent

May 22, 2019

On May 17 we got to our room after 10:00pm, and quickly went to bed. Next morning we realized there were tiny ants all over the floor. We skipped taking a shower and took our luggage to the car. Went back inside to take advantage of the Continental Breakfast which turned out to be pretty much non-existent. Red Roof would not resolve. Won't be back!!

Red Roof Inn Plus / dalton georgia

May 14, 2019

The absolute worst motel I have ever dealt with. Do not use this motel. I booked a room through expedia and cancelled immediately (dalton is north of atlanta not south as intended). They refused to issue a refund of $91. This means the owners (names withheld, patel) are so greedy they will...

Red Roof Inns / customer service and room

May 14, 2019

May 10-12 my girlfriend and myself stayed at the HomeTown Studios Orlando South by Red Roof. Upon check in we stepped over a box of condoms just outside the front desk door. We were then greeted(not really) by Victoria who let us sit there for ten minutes or so while telling what I believe...

Red Roof Inns / front desk

May 13, 2019

My company pays for the week I pay for weekends because it's just easier to stay where I'm at on weekends, because we work out of town a lot. First complaint is Redroof inn Manassas location. Front desk clerk Mary is absolutely rude an a straight out liar!! She called an told my HR I wa...

Red Roof Inn / room 123

May 12, 2019

Room 123 in St. Peter's Missouri was loaded with ants on the night of May 11. I took this video to show.. I had 2 rooms reserved for 79.50 each. I want a refund for the one with ants all over which was room 123. The other room I had was 119 I think. My address is Robert Bennett 104...

Red Roof Inns / management

Apr 29, 2019

Ryan Burkhart at the Chicago location is a disrespectful, unprofessional poor excuse of a manager. He treats the employees horribly & fire employees for being African American, claiming to want more Latin room Attendants. He is not in the housekeeping department. He talks down to the...

Red Roof Inn / filthy room

Apr 29, 2019

The room was filthy. There were cockroaches. The bed sheets had not been changed in a while. They were stained and there were hairs on them. We had to sleep on towels as to not sleep directly on the sheets. We have never had any concerns at our stays at Red Roof Inn however this room wa...

Red Roof Inn / room appearance

Apr 24, 2019

On 4/23/2019 my mom reserved a room for myself and husband in Jacksonville Fl. First of all she reserved it on Expedia but she for got to put it in my name so she had to go to the location and pay with it. They told her she would have to stay in the room since her name was on it. She told...

Red Roof Plus / room condition

Apr 24, 2019

I stayed at the Red Roof Plus in BentonvillArkansas on the night of 4/22/2019. I arrived at 12:15am after a 19 hour drive and had to leave 8 hours later for my meeting. I checked in and went to my room. It had not been cleaned yet from the previous guest. I went back downstairs and...

Red Roof Inns / room

Apr 23, 2019

The room was very noisy, smelled like animal urine coming through the rather noisy air conditioner. The bed was squeeky, noisy with plastic sounds and very uncomfortable. The pillows were hard. Upon check in we were informed that they have different prices than what is advertised online, even...

Red Roof Inns / premium room upgrade mini fridge snacks

Apr 19, 2019

I stayed in a room with a king size bed last night 04/18. This morning I upgraded to a premium room with refrigerator microwave better bed. I was reading through the book and it said I recieve snacks for the mini fridge. We are talking $2 worth of products. I went to the front desk in...

Red Roof Inns / dirty smelly room

Apr 13, 2019

We booked a roof for red roof inn. That was the dirtiest room I stay in. It smelled like wet dog . Hair balls on floor. The bath tub and sink would not drain. They gave us a room across the highway it was nasty. People out side drinking and cursing. Confirmation 6628505587. I will never...

Red Roof Inns / dirty/unsanitary hotel room; very disgruntled housekeeper.

Feb 21, 2019

I frequently stay here at the Red Roof in Lexington, KY on 2651 Wilhite Dr. I am usually pleased with the room. The front desk staff have always been courtious and helpful. This stay has me grossed out! The room I rented on 2/21/2019 is disgusting. Every corner of the room has either caked...

Red Roof Inns / unprepared hotel and staff

Feb 18, 2019

We have been staying at the Red Roof Inn in hamburg NY for about 20 years. It's a skiing bus trip. The past several years the hotel was not prepared for us when we arrived. However, Never as bad as this year. We had paid for 23 rooms Called earlier that Friday morning to try to get 2 more...

Red Roof Inns / sanity

Feb 01, 2019

to whom it may concern: saturday january 26 we stayed at your establishment in room 106. Arcata, California. attached are images of what appear to be bed bug bites on my body that i noticed the following day after checkout. im bringing this to you via email privately in hopes you will...

Red Roof Inn / unethical behavior

Feb 01, 2019

While staying here I had several rude incounters with the mananger and desk help...the final blow was when I slipped in bathtub falling hard severely brusing my ribs on side of tub...when trying to report this to the owner on more then one occasion I was treated and talked to very rudely...

Red Roof Inns / customer service, animalistic staff

Jan 14, 2019

I originally booked a stay at your hotel from january 11th 2019 to january 13th 2019. The purpose of my visit to milwaukee, wi I decided to stay another day I booked another night through, I called to the front desk letting the individual in charge know that I added another...

Red Roof Inns / check in / check out process

Dec 22, 2018

I was a late check in on 18 December 2018 (technically 19dec18). I checked in around midnight. I stayed in room #219. When I arrived to check in, the lobby door was locked. I waiting until your representative arrived and opened the door. She arrived in a car with her boyfriend and they...

Red Roof Inn / customer service/general manager

Dec 13, 2018

I stayed at the Red Roof Inn at 920 Broadway in Saugus MA from Sunday 12/09/2018-Thursday 12/13/2018. My room was paid for by some generous people. I am a homeless veteran and these people were generous enough to rent me the room for these days. On Sunday and Monday there were no issue...