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1.2 508 Reviews

Red Roof Inn Complaints Summary

29 Resolved
474 Unresolved
Our verdict: If considering services from Red Roof Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Roof Inn - Racial profiling

Hello! My name is Andres Batton and I visiting Miami for a needed medical procedure. I secured my reservation at the due to its distance from the airport. However, upon approaching the counter, employee named Michelle instantly greeted me with disdain. I provided her with my reservation, and she help proceed to pretend that she couldn't find it. She then...

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Red Roof Inn Broken Toilet

Was sitting on the toilet, as I was getting up, the toilet shifted sideways, knocking me into the side of the bathtub and landing on top of me. I promptly reported the situation to the desk clerk who was dismayed and refunded my damage deposit. Tried several times to phone the general manager with no response. Was charged $250 for damages for which I was not responsible. Have emailed him but am getting no resolution. Disgusting.

Claimed loss: $350.00 for room refund for the night plus the charge of $250.00

Desired outcome: Restitution

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2:16 pm EST
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Red Roof Inn Hotel

Recently, I have stayed in many Red Roof Inns and have had some good experiences, some so-so experiences, and some bad experiences but none so bad as my most recent and I, for the first time, am requesting a refund. I can put up with a lot and have a pretty good understanding and threshold, but the experience at this hotel far surpassed that threshold. It is, quote literally, the worst experience I have encountered at any hotel. I initially drove all the way from Kalamazoo, MI, to the Red Roof Inn in East Lansing because I’ve never had a horrible experience with them — compared to some other places, they have super clean rooms and it’s quiet. Which is important to me, as I am doing a lot of studying in these rooms for a masters program. I also go there because their website says two dogs. When I got there on Monday shortly after check-in time, a new guy at the front desk said he was still waiting on a clean room. Almost two hours later, waiting in the car, he discovered and let me know that the whole cleaning staff had walked out and there weren't going to be any ready rooms. So I called Lansing West, nervous about not having anywhere to go and asked how strict they were on the one dog policy, as I have two tiny chihuahuas. The lady at the counter, who is super nice, said that she could let it slide if they are tiny (both of them combined indeed are far less than one dog in weight still), which was such a relief and I was greatly appreciative. I checked in and the room was quite dirty — an old sock and various crap strewn under the bed and filthy surfaces. Which can be a bit scary if the wrong thing is laying on the floor (pills, gum, grapes, candy, and so on) for people who have a dog that scavenges. But I double checked that none of it was anything that could hurt a dog and picked up what I could by hand and just put up with it. The second day/night into the third night/day, were all completely sleepless due to a woman next door with severe emotional regulation problems. This woman was screaming constantly at a guy and a dog in there. Throwing things. Pounding on things. Slamming things. I heard a dog yelp. I believe there was some physical violence, too. One day I stepped out because it was so loud and people on the other side of the breezeway were standing outside trying to see where the screaming came from. I am positive whoever the man was staying in 219 at the time would verify this. That second day, I talked to a woman in the office and she said to let her know when it’s happening so she can go up and try to take care of it. Had we not disconnected when I called before I walked to the office, she would have heard it on the phone. The lady was completely unhinged. Something should have been done that day, but there wasn’t. I went back up to the room hesitatingly and the woman was intermittently loud through the evening and night and so I put ear plugs in and finally drifted off somewhat at 4-something in the morning, only for the screaming to immediately start and her startle me awake. That morning a woman in the office moved me, which I also appreciate. And because she was accommodating, I hated to complain again, but the room I was moved to was even worse, was unbearably filthy. So filthy it looked like it needed a check-in from the health department. Even the privacy door tag had a nasty sticky film. I traded the top bed cover for the one in the room I was initially in because the one that was in the second room was full of stains and cigarette holes. The other bedding below the cover was stained as well. The floors were beyond filthy. There was all kinds of mess under the bed. The towels weren't clean. Nothing was clean. There was a missing lamp according to the first room. The coffee maker was busted and I attempted to make coffee in it and had to throw it away because it tasted awful and I don’t know what went through that coffee maker prior, but I had a slight burn in my throat that was chemical like. I tried to take a shower (which also wasn’t clean and had pubic hairs in it) and got out and my feet were quickly brown. As I wrote to the manager pacing in what had been clean socks, I heard the unstick of every step when I lifted my feet. I really don’t believe the unsanitary conditions are healthy for dogs or people. I asked the manager what could be done. I told her there are not a lot of hotels that let dogs stay or let them stay for free and I didn't want to end up in my car with my two dogs that night, though I gladly would have stayed in my car had I known what was to come. Then I asked her if the Red Roof Inn in East Lansing got their cleaning staff back and if they were taking people again. I asked if I could be transferred back there if so, since that's what I wanted being that when rooms were available, it's been tried and true — I know it to be clean and quiet. I have the email showing that I requested to be moved. And the quiet part is important to me, as I'm sure it's important to a lot of people, because I'm studying. I pay for quiet to get through a master's program, which is a heavy work load. I sent photos to the manager and she was apologetic and said she'd upgrade my room if I give them another chance. I figured that maybe another area of the building would be more quiet than the raging woman I spent the first nights next to. And the room was beautifully done for the most part. Except for old food in the refrigerator tray and pubes in the towels – I actually went to buy myself a new towel so I don’t dry myself with others’ bodily leftovers. As otherly clean as it was, I did not even get to enjoy it at all, as it was also restless/sleepless due to noise and violence. The place houses a certain kind of demographic it seems — I was kept up due to, on top of other inconsiderate chaotic noise, a domestic violence problem upstairs that the cops had to be called on for. A man was beating on his girlfriend with a child in the room. And I was even wearing ear plugs and put a fan noise on my phone to add to the in room fan to try and help drown out the noise. It didn’t help. My opinion as a result of this hotel is that if a hotel is housing a certain demographic, and that demographic as a result of poor education or upbringing or general frustration from their circumstances or any other number of systemic variables generally has zero respect or consideration for their surroundings and those around them, then that hotel probably should not be advertising vacancies to the general public. Meaning, from what I can tell, this hotel is housing homeless people and drug addicts which, thank goodness they have a place to go — but anyone else staying here will not get any rest. It can be a homeless shelter or it can be a hotel, but it sadly can’t be both due to lifestyle preferences and behavioral differences. Much of the general public is looking to pay for clean and quiet and a business person, a student, or someone working remotely, or just looking for a clean, quiet place, is not going to get that here and so the contract is void. Plus, the hotel knowing that these kind of people are staying here but still advertising to a general public which, it goes without saying and is common sense is a general public wanting a clean and quiet and considerate space, there’s a little bit of a false advertising element there. I remember having a road travel job where the CEO limited hotel rates to economy level and if we had landed here, our long drives would have probably ended up unsafe due to a lack of rest. My drive after this was unsafe. I was so unrested for so long that it’s a wonder I made it back — I turned the wrong way down a one way, read “grand ledge” as “baton rouge” and the highway looked like a slide. All I wanted was some good sleep and quiet days as I am in a master's program with quite a heavy work load and I am now several days with no sleep and have fallen behind in my work and the things I've needed to get done due to the environment at Lansing West. Between room moves were people on the balcony yelling on the phone and at each other and calling each other filthy names, smoke smell permeating the air despite it being advertised as smoke free. That place is not smoke free. The last day/night as I attempted to study, there was a skull-splitting loud bass coming from some other room. I didn't get any sleep even on the fifth night and was long before very, very much looking forward to checking out. This time I put fan noise on both my computer and phone to try and help drown out the noise and put ear plugs in and that did not help either – I could still hear people yelling and banging on each other’s doors and fighting and blasting their TVs and stereos and bass. I will never be back, even despite the manager kindly telling me my rate would be lowered should I visit again. It is not a hotel. The complete lack of sleep and rest isn't worth it. I couldn't be paid to stay there again, despite their kind efforts, due to the people who stay there. I actually physically ache from exhaustion at this point. Plus, that environment is triggering on top of it all as someone who escaped a chaotic and violent upbringing and consciously stayed out of those cycles – being around that caused horrible anxiety and panic. And the lack of rest is not just in the violence and the noise, which is terrible and ongoing, but it's also in other things, such as the fact I have never seen a hotel ground littered with more dog poop in my life. I have stepped in it, my dogs have stepped in it — a good portion of the time has been cleaning my boots and washing their feet. I had to search for a clean safe place to let my dogs relieve themselves. Like I said, for whatever reason, this hotel is chocked full of a certain type and that type is very angry and generally not respectful or considerate of those around them. And, looking at reviews now, I see these are long time complaints of others who drop in here also hoping for something clean and quiet, like most people do. They could have long enforced strict noise rules or poop rules and such. Could have done something to help this long time problem, as “sketchy people” and violence, it turns out, have been complained about at this location for years, but clearly nothing is done. It’s been complained about for years and nothing is done and yet the place is still advertised to the general public who is usually looking for clean and quiet. I actually went to the office the last evening, as I wanted to do the night prior, and told the woman there that I'm on the fourth day of no sleep and while they've been great and I appreciate their efforts, there's now someone blasting their bass and it sounds like it's in my room and I really just can't afford another restless night. Her response was, "Yeah, this isn't really the place you want to be if you want to study." Which I could have been told that days prior when I had asked to be moved to the other hotel, since I had made it clear that I am studying before. But furthermore, it should in the least be a place to sleep and one can’t even get that. I asked her if I could leave and not be charged and she said I'd have to check with the manager the next day. I told her I don't want to leave and risk being charged anyway. She told me if I check out the next day before noon, I can talk to the manager. Bottom line, I've had bad experiences at Red Roof Inns and have let it go because it happens here and there, but this has by far been the worst and unacceptably so. I am not doing well at all due to the exhaustion I feel as a result of this completely sleepless/restless stay and did not get what I paid for and am requesting a refund. A last night refund does not make up for five nights lost, work lost, and several following days of exhaustion.

Claimed loss: $335.49

Desired outcome: refund

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4:45 pm EST
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Red Roof Inn Room was unsanitary

Booked a room (Room 130) at the Red Roof Inn in Lumberton, NC for one night November 28th-29th, 2023. It was infested with cockroaches (as the night progressed they started dropping from the ceiling and scurrying across the floors in the main bedroom as well as in the bathroom), there were crusty boogers on the wall around the toilet paper dispenser, and the air vent in the bathroom had so much grime on it that I'm surprised it even still worked. The bedspread also looked like it hadn't been changed, seeing as there were hairs and stains on the bedcover, and the microwave obviously hadn't been cleaned out seeing as there was dried food splatters all over the top of the inside of it. Overall, $93 seemed like a steep price considering the above mentioned circumstances.

Desired outcome: Please refund.

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8:21 pm EST
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Red Roof Inn Poor service

Good evening I stayed at Red Roof which is located in Delaware on Dupont. First, when I got to the room the bed wasn't made up I was tired I made it up myself and went to bed and I took the pillowcase off. The washcloth was dirty and the bath towel was so unkempt. Room service came and he could speak English so the communication. Was off. I left and went on the road. When I returned to the hotel the sheet was on the fridge I took it the front desk and showed them she apologized and gave me a new sheet that was also dirty. I asked her what about the pillow cover and she said that they don't have it and I have to sleep on it like that. I asked her if there was any compensation and she said no. That was the worst experience ever.

Desired outcome: I would like a refund

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9:29 am EST
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Red Roof Inn Cleaning and customer service

I booked a trip on your site and I choose one of your deals where you pick the hotel for me with a brand name. Well we had a brand name but not a brand experience. My covers was dirty and bed was even worse. We had roaches everywhere and the hotel had mole. We also went out for Thanksgiving came back and key not working. And we stayed 2 nights and the first morning at 10:10 the maid tried to get in the door even when I said hold on. Then she stated it is time to check out I told her we didn't check out today she left and came back and said check out I have your room up for cleaning went to front office got that correct. The next morning someone else knocked on the door at 10:20 and said hurry up and check out now we want to clean the room. The young man keep being rude so I went to front office at 10 minutes to 11 to check out and ask to speak with the manager about my concerns and was told it was no manager and the young man say I don't like the way I looked at him when I told you to check out so there was an agreement until I told him to give me my receipt so I can get the hell out of this nasty hotel when I went back around to my room to get the rest of my stuff a older lady and man came out the laundry room asking am I extending my stay I said thanks but no thanks and told them the problem they said they was not management and they will report them to management.

Desired outcome: Safety for all people

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10:57 am EST
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Red Roof Inn - Accommodations

My daughter and I reserved a room here on 11/10/23. When we checked in there was only one person working the lobby. I guess they were under staffed which is understandable. Our room was a Non-Smoking King size room. When we opened the door to go in there was no air flow and it smelled really bad. We go in and as soon as we step over the threshold there were...

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Red Roof Inn Worst service ever

Complaint #[protected] Confirmation #[protected]

I've scoured your site for what your "no show" policy is. I cannot for the life of me find it anywhere, so it's no good stating your no show policy in your booking emails if no one can find what it is so not sure how they expected me to know (even though my booking should not have been cancelled). Of note - per marketing law, that information is REQUIRED to be no more than 1 click away if it's not provided in the email. It's not in the email, and it's most certainly not 1 click away.

Red Roof inn as a company doesn't prioritize emails. Calls are prioritized, emails are a you get to it when you get to it. That's appalling frankly and you really should have an automated message advising customers of that. Had I known that the email I sent to the Red Roof advising I would be late for my reservation was very likely not going to be read, I would have called. I expected that more than 24 hours notice was sufficient. Clearly that wasn't the case but I had no way of knowing that. Of note - it was like pulling teeth to actually get a customer care agent to answer that question. She clearly didn't want to. And that's understandable as it's pretty embarrassing.

I was told when I filed the complaint last week that someone would be in touch within 48 hours. I expected customer service to be in touch, as that's who I called. That didn't happen - no one got back to me. I got the nonsense email from Scott below, which today customer service advised was your "response". When I call customer service, I expect customer service to reply - not the manager of the hotel. I called customer service as there was an issue with the manager. Getting dumped back to someone who has already not given a crap, brushed it off as if it's nothing and is generally a horrible person to deal with isn't my idea of "service" or you having replied to me.

I paid for the room, in full, in advance therefore had a reasonable expectation that I would have a room no matter when I showed up.

I emailed your hotel on Tuesday Oct 10, advising, as a courtesy, that I would not be arriving until Thurs but still wanted the room, and that I was happy to pay for the room for the Wed to hold the room. Just because you all didn't read the email, doesn't mean you weren't informed and shouldn't have held the room - you should have. I did not appreciate being told by the front desk a multitude of times that this was my fault as I didn't call. If you have an email address, then there is a reasonable expectation it's monitored and I should be able to communicate with you there. I was in an area with a terrible signal when I sent the email, hence didn't call as I could not, and given as I'd paid in full and advised you ahead of time of my delay, there should have been NO issues and after I hit send I didn't give it a second thought.

While I stood at the front desk for almost an hour while the clerk tried to figure out a room for me, I heard him calling all of the folks that hadn't checked in yet that day to confirm they were still coming before cancelling the room. No one bothered to call me the day before - yet that seems to be your policy so that's a screw up and a miss from your end

At no point was I advised that the room had been cancelled, hence I showed up at 7:30pm fully expecting to have a room available for me. Note that you also didn't advise Booking.com of the cancellation, and they have advised that it should not have mattered when I showed up, that as I had paid in full in advance the room should have been guaranteed for the full stay, regardless of your policy

When booking.com called your hotels front desk today, they told booking.com that I had called and cancelled the room on Wed Oct 11 - which is a flat out lie. Clearly you all were trying to cover you a&^* so clearly you knew you'd done something wrong. Regardless, lying about the situation is pretty inexcusable and frankly very shady.

Regarding the heat "Not working as expected". Are you actually serious using that wording? The fire alarm went off and the room filled with smoke. That's not just "not working as expected". That's faulty and dangerous. I was on the bed closest to the door, my friend went and turned the heat on as the room WAS COLD. She said something about a smell - and within 10 seconds the smell hit me and the fire alarm went off. It smelled like electrical fire (yes, I do know what that smells like) and filled the room with acrid smoke that burned my eyes and throat. I had to put the AC on on full the entire night, had to leave the bathroom fan on (and therefore have the light on all night - not very conducive to sleeping) and had to open the door to the room for a few hours to even begin to clear it out enough to make it bearable. We were afraid to call the front desk (although I'm surprised that given that the alarm went off - we weren't contacted) as they'd already gone out of their way to find us a room and we were told you were fully booked all weekend, so we didn't have an option and nowhere else to go. Needless to say, we didn't sleep well (I really didn't sleep at all) given the persistent smell, the room was freezing, and the light being on all night.

Of note - you guys really really REALLY suck at doing anything you promise. Called Guest Services Mon Oct 23 - they claimed they had escalated to the exec office and I was GUARANTEED a reply within 48 hours. As of Thurs Oct 26 no one had responded. Called back Thurs Oct 26 - both the cust care rep and the supervisor said nothing they could do except send another emial to exec support. Again guaranteed a reply within 48 hours. Its now Tues Oct 31 and surprise surprise, no reply again. I set an expectation last call that if you didn't get back to me within 48 hours that I expected a full refund for my entire stay, so that's now what I expect. I don't at this stage believe that this exec support exists.

Also I've now been told that there is a "process" guest relations has to follow. So far, that process is just resubmitting to exec office every time I call. I asked if they could please explain the entire process. They flat out refused to do so. So it seems the process is just keep ignoring the customer until they get fed up and go away.

Claimed loss: Entire stay needs to be refunded

Desired outcome: Entire stay needs to be refunded

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7:02 pm EDT
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Red Roof Inn Payment not received

Thursday oct.26 we got a room atred roof enterta district in arlington tx. We got the jacuzzi room well the jacuzzi wasn't holding water. We went to office 3 times to let him no its not holding water even made a video to show him there is no swit h or plug to hold the water in. Apparently he couldn't get the maintenance man or a plug for hot tub. The hot tub was the whole reason for our stay. So we checked out and left the room was left exactly the way we came in because went straight to the hot tub. The clerk said we would get our refund back just have to talk to manager.. They didn't want to give us the money back for hot tub room or composite for the hot tub room only 15% off next stay. We did get deposit back but don't understand how we are being charged for a room we didn't stay in

Claimed loss: 95.00

Desired outcome: A refund or a night in hot tub room like we paid for

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2:20 pm EDT
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Red Roof Inn Customer service/appearance

My wife and I stayed at Red Roof Plus on 10/18/2023 and the the exterior, lobby, and elevator were in a rather unkempt state. I thought Red Roof Plus was supposed to be an upgrade to Red Roof Inn and if this is the case, I would hate to see what a regular Red Roof Inn would look like.

I had driven to the hotel, arriving at around 3:30 pm to collect my wife from the airport, scheduled for 5:00 pm. However, the receptionist was quite discourteous, insisting that the room reservation was in my wife's name, and she needed to be present for check-in. I attempted to demonstrate that I had the confirmation email along with the credit card under my name on file. I also wanted to ask the receptionist to contact my wife for authorization. I fully understand the need for rules, but I believe that a bit of common sense could have resolved this issue.

Unfortunately, when the receptionist insisted that my wife had to be present, she abruptly shifted her attention to a person seated beside her and initiated a personal conversation. It appeared to be a personal exchange because the other individual was engrossed in a magazine, and they began discussing it. I can't be certain, but the receptionist's disrespectful behavior made me wonder if it was influenced by my skin color, as she acted as though I were invisible. I was so disheartened by the encounter that I decided to leave before saying anything that might lead to trouble.

To make matters worse, there was a $2.18 charge on my credit card. After picking up my wife from the airport, a different receptionist informed my wife about a $75 charge that would supposedly be reimbursed at check-out. However, two days after checking out, there was a charge of $77.18 with a $75 credit. On 10/21/2023, my wife contacting a receptionist and was told it was our responsibility to inform them if we didn't use the in-room safe. This seemed like an attempt by Red Roof to extract extra money from their customers. After a protracted discussion with the receptionist, she eventually agreed to refund the $2.18.

Thank you for your consideration.

Desired outcome: Implementing customer service training. As a goodwill gesture, Red Room Plus should credit the full price of my stay ($75.00) or offer a complimentary room voucher for my wife and me, redeemed at our convenience. Plus, I want my $0.01 back.

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11:31 am EDT
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Red Roof Inn your staff

i’m currently in the process of transitioning from one home to another and at that time and this time that i’m sending this message had no where to stay a agency paid for me and my daughter to stay there for two weeks and was denied service and tricked into giving my id cause the staff said they wanted to check and see was my room ready but took my id and canceled my two week reservations all cause i asked him what was the earliest i can check in to the room he was very nasty and disrespectful to me tricked me locked me out of the lobby and said he was not trending to me at all he was completely horrible to me and me n my child had no where to go this was this pass sunday i called two numbers and got no help from nobody u have cameras in that establishment i did nothing to your staff and then he came outside and was antagonizing me while i was on the phone with customer service n he was smoking a cigarette this was beyond wrong i would like to speak to someone asap

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Red Roof Inn Disgusting room

We arrived and had to pay $250+ tax to stay in a room that had mega amount of stains on the sheets and comforter, the toilet ran throughout the night, the toilet wasn't even bolted to floor, the iron board look like someone spilled milk all over it or had a good time on it, there was so much black mold around the shower area that were showered in shoes, the smoke detector was hanging off wall - disassembled and no battery in it, and was suppose to be non-smoking and it smelled so bad of smoke. We went and complained and was told no rooms left to change to. I want all my money back and can send pictures with all the evidence! They should be ashamed!

Desired outcome: I want a full refund!

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Update by HeatherD09
Oct 25, 2023 9:22 am EDT

Do not stay here. Not worth it!

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3:48 pm EDT
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Red Roof Inn A reservation

Hello my my name is Eric Johann and I was supposed to be staying in Union City California I booked a room on a third party on website Priceline my stay was for 10-21-23 and I booked the wrong hotel for the Roof Inn in Hayward CA so I called Priceline they said they were calling contact the property so they did and the front desk said we are not going to cancel it. No exceptions I feel that it seems like are they that hard up for money that they're going to keep the money that I'm not even staying there I'm not even close to that destination. So I the called the hotel trying to explain the and and the way the front desk talk to me on the phone was unreal like like I said to him I said I'm not trying to ask for a free room I just want you to cancel it for me.

Desired outcome: All I would like is a refund & a response back from corporate would be greatly appreciated . Thank you for your helpEric Johann - Email [protected]@gmail.com

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2:25 pm EDT
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Red Roof Inn red roof inn

we stayed on 10/17/23 in wyethville

room 120

1. the receptionist was scared of dogs

2. there were bed bugs in chair in room

we found dead bed bugs upon getting home in our clothes and on us in shower

( i carry bed bug spray and sprayed everything we owned with it.

3. the mattress pad ( not even a zippered mattress cover) was for a full size bed on a queen size mattress

4. there was a broken bed spring sticking up through mattress and a hole in the bottom left corner of mattress

5. a non smoking room smelled like smoke

found ashes stuck in sticky stuff under the phone

( the manager did wipe if off)

6, the toilet seat rocked.

7. there was rust on wall from bathroom door hinges

8. mildew in bathroom on ceiling above shower.

9. no coffee or coffee cups in the room

I do not know if management changed but we likely will not stay here again.

we really liked this hotel in the past

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Red Roof Inn - Reservation cancelled without notice even after paying in full

Booked through booking.com Wed Oct 11 to Sun Oct 15. I was delayed and could not arrive until Thurs Oct 12, so through the booking.com site used the "Contact the property" and emailed the hotel to advise them that I was going to arrive the Thurs instead, was happy to pay for the room for the Wed and did still want the room Thurs to Sun. I arrive on Thur...

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Red Roof Inn - 2307 lincoln highway lancaster pa 17602 rm 231

my husband and I went on to expedia to reserve a room from oct [protected]. upon arrive at 530 pm on 10/13/23. we checked in went to the room 231. about 830 pm my husband went to take a shower and discovered the floor towel which was folded on tub, was wet and opened it and it was dirty and had someone's hair on it. same as the bed sheets i went down to...

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Red Roof Inn Reluctant to return my driver's license to me.

September 14 stayed the night at Red roof inn airport road, Jacksonville FL. September 18 contacted motel to check if I had left my license at the front desk. Asked to have it sent to me. Approximately one week later, contacted the motel to check on status of my license and was told the mailman hadn't picked it up yet. October 9, called the motel and was told my license had been mailed October 4. I have yet to see my license on October 14.

Desired outcome: Someone should check on the policy of retaining ID's, they should be forwarded to the owner.

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Red Roof Inn Red Roof Nightmare

I made a reservation on line requesting a non smoking room for 1 adult and 1 child. I checked in the Abington VA site at 3 p.m. on 10/13/23 and found I was to be in a smoking room but I could and did pay an additional $26 to be in a nonsmoking room and left and returned at midnight to go to my room. During which time I experienced some car trouble and reported that I couldn't stay for the 2nd night. I was told that there could not be a refund because it was paid through a 3rd party. When we went to the room I found several unpleasant sites. The microwave was so dirty I refused to use it.. Everything from the top blanket, sheets, pillowcases mattresses had hair, urine, food and tears on both beds. The bathroom door scrapped the ceiling and was hard to open or close. The bathtub was dirty and it had black mold at the bottom where the floor was. As I looked through the bedding I took it off the beds and placed them in a corner. The floors looked like it had never been mopped. We slept in our sleeping bags without pillows. I came back to the room at midnight and left 4 hours later. Those 4 hours cost me $233 and if you think I'm writing this to get a refund you should see the 30 pictures I took. What now?

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Red Roof Inn - The front desk receptionist

esterday, a group of individuals experiencing financial hardship had the opportunity to stay at the Red Roof Inn, which provided them with a brief respite from their challenging circumstances. This gesture, orchestrated by a local charitable organization, aimed to provide a safe and comfortable haven for those facing economic adversity. As the day...

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Red Roof Inn Worst Customer Service and Accommodation

On May 9th 2023, I booked 3 Rooms at Red Roof Inn Willowbrook, IL. for October 5th,6th& 7th, with confirmation numbers.

15 minutes before check-in, I received emails cancelling 2 of the rooms. We had traveled over 500 miles for a wedding. Left stranded 2 hours before a wedding that we were then late for...All Red Roof can say is they are terribly sorry but nothing they can do...they broke the contract... Do not under any circumstances reserve at Red Roof Inn

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Red Roof Inn Customer Reviews Overview

Red Roof Inn is a popular hotel chain that has been providing comfortable and affordable accommodations to travelers for over 45 years. The brand has received a significant number of positive reviews from satisfied guests who have praised the hotel for its clean rooms, friendly staff, and convenient locations.

Many guests have noted that Red Roof Inn offers excellent value for money, with affordable rates that don't compromise on quality. The hotels are known for their comfortable beds, modern amenities, and convenient locations, making them an ideal choice for both business and leisure travelers.

Guests have also praised the staff at Red Roof Inn for their friendly and helpful service. Many reviewers have noted that the staff goes above and beyond to ensure that guests have a pleasant stay, and are always willing to offer recommendations for local attractions and restaurants.

In addition to its comfortable accommodations and excellent service, Red Roof Inn has also received positive reviews for its pet-friendly policy. Many guests appreciate the fact that they can bring their furry friends along on their travels without having to pay extra fees or deal with restrictive policies.

Overall, Red Roof Inn is a highly recommended hotel chain that offers comfortable and affordable accommodations, friendly service, and convenient locations. Whether you're traveling for business or pleasure, Red Roof Inn is a great choice for your next trip.

Red Roof Inn In-depth Review

Location and Accessibility: The Red Roof Inn is conveniently located in a prime area, making it easily accessible to various attractions and amenities. Whether you're traveling for business or leisure, you'll appreciate the hotel's central location.

Accommodation Options: The Red Roof Inn offers a range of accommodation options to suit different needs and budgets. From cozy standard rooms to spacious suites, you'll find a comfortable and well-appointed space to relax and unwind after a long day of exploring.

Customer Service: The customer service at Red Roof Inn is exceptional. The staff is friendly, professional, and always ready to assist with any queries or requests. They go above and beyond to ensure that guests have a pleasant and memorable stay.

Cleanliness and Maintenance: The cleanliness and maintenance of the Red Roof Inn are top-notch. The rooms are spotless, and the common areas are well-maintained. You can expect a clean and hygienic environment throughout your stay.

Amenities and Facilities: Red Roof Inn offers a range of amenities and facilities to enhance your stay. From complimentary Wi-Fi to a fitness center, you'll have everything you need for a comfortable and enjoyable experience. The hotel also provides ample parking space for guests.

Value for Money: Red Roof Inn offers excellent value for money. The rates are affordable, considering the quality of accommodation and services provided. You'll get a great bang for your buck, making it a budget-friendly option without compromising on comfort.

Safety and Security: The safety and security of guests are of utmost importance at Red Roof Inn. The hotel has implemented various measures to ensure a secure environment, including 24-hour surveillance and well-trained staff. You can have peace of mind knowing that your safety is taken seriously.

Online Booking Experience: The online booking experience at Red Roof Inn is seamless and user-friendly. The website is easy to navigate, and the booking process is straightforward. You can quickly find the best available rates and make your reservation hassle-free.

Loyalty Program: Red Roof Inn offers a loyalty program that rewards frequent guests. By joining the program, you can earn points for every stay and enjoy exclusive benefits, such as discounted rates and special offers. It's a great way to make your stays even more rewarding.

Overall Experience and Recommendation: Overall, my experience at Red Roof Inn was fantastic. The hotel exceeded my expectations in terms of location, accommodation, customer service, cleanliness, and amenities. I highly recommend Red Roof Inn to anyone looking for a comfortable and affordable stay with excellent service.

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Red Roof Inn contacts

Phone numbers

+1 (800) 733-7663 +1 (877) 733-7244 More phone numbers

Website

www.redroof.com

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