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Hello Loren S Allen. How can I help you today?
Loren S Allen 21:32
High has my reservation nature 1st and last name been updated
Reservation voucher - [OL-[protected]]
It was listed as home home
I called in earlier to make it be changed to Loren Allen
I did not receive a confirmation that the change had been made yet
Have you sent us query about it?
Loren S Allen 21:35
Yes this morning at 12:15 pm Eastern standard time
I was told you would be making the change and sending me a confirmation when complete
I am following up because I did not receive the confirmation email yet
Then, please wait for the email of my collegue.
Loren S Allen 21:35
My slightest tomorrow I'm going to need some verification now
She is not here at the moment. She may have received a reply from hotel.
But, I do not have accesss.
Loren S Allen 21:36
When will you have an answer for me
I get my flight leaves at 1:00 p.m. tomorrow out of the country
Loren, you spoke to my collegue.
Since I cannot see her emails, I cannot say anything.
You can contact us 9 hours later.
Loren S Allen 21:37
Who is the supervisor I'm about to call in you should have a ticketing system and not rely solely on emails I've already spoken to the hotel and they are aware of the issue but your customer service should have some other type of way to track these type of incidents
Your answers are not acceptable
Loren S Allen 21:38
Will some type of confirmation or status update this would not be an issue
You have failed to supply me with any information
So again when will I receive a status update
Loren, we are here trying to fix your mistake.
If you did not have troubles, you should have checked name and last name before you complete the booking.
Loren S Allen 21:40
So, now, you need to wait for update.
Because my collegue is not here. and I do not have access on her emails
Since you did not send a query through contact form, I cannot track anything at the moment.
Please wait for my collegue's reply.
Loren S Allen 21:41
Tioga, I will make note of the response you have given and make sure you receive the appropriate action
I have also sent an email to hotel from the system, they must receive it from the system.
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