SUBMIT A COMPLAINT

Gate 1 Travel Customer Service

Gate 1 Travel

455 Maryland Drive
Fort Washington
Pennsylvania
United States - 19034

Customer Support Phone Numbers

1800 682 3333(USA and Canada) 4 0
1300 653 618(Australia) 0 0
+1 215 572 7676(International) 1 4
Mon9:00 AM - 9:00 PM
Tue9:00 AM - 9:00 PM
Wed9:00 AM - 9:00 PM
Thu9:00 AM - 9:00 PM
Fri9:00 AM - 9:00 PM
Sat10:00 AM - 5:00 PM
Sun10:00 AM - 4:00 PM
Gate 1 Travel has provided quality, affordable escorted tours, river cruises and vacation packages for more than 35 years. We look forward to showing you More of the World for Less on your next vacation.
Australia
6/10 Hoddle Street, Abbotsford VIC 3067, Australia
Plus

Gate 1 Travel Complaints & Reviews

Gate 1 Travel — Co unwilling to reschedule

I was scheduled to travel to Jordan in November with Gate 1 (itinerary #1829298). The day before I was to leave, my 86...

Travel Agencies  · Dec 11, 2019

Gate 1 Travel — dangerous travel with gate 1 - reservation # 1747669

To Whom it may concern, At this point, I am a very dissatisfied customer with Gate 1, not only with the service that wa...

Travel Agencies  · Nov 08, 2019

Gate 1 Travel — independent tour hotel refund

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to...

Travel Agencies  · Aug 31, 2019

Gate 1 Travel — web site

I've been trying to get on the website for over a week to check the status of my payments for our river cruise next...

Other  · Jul 06, 2019

Gate 1 Travel — morocco tour in february 2019

My wife and myself took a tour with Gate 1 to Morocco in February, which I must say was very nicely organized. Where I...

Travel & Vacations  · Apr 27, 2019

Gate 1 Travel — trip to india

I am writing to complain about a vocation trip which I booked in your travel agency. I suppose to travel with my friend...

Travel Agencies  · Sep 27, 2018

Gate 1 Travel — china tour july 18

Gate 1 TravelWe had a fantastic time and our guide was extremely good. I am upset about damage done to my 16 year old daughter'...

Travel & Vacations  · Aug 24, 2018

Gate 1 Travel — 12 day paris italy trip

Overall the trip was wonderful. We enjoyed ourselves very much. It was a great experience. However, the transfers were $98...

Travel & Vacations  · Aug 20, 2018

Gate 1 Travel — airline reservations - not allowed to make seat reservations

Instead of being excited for my upcoming trip to Austria, I am extremely concerned. At the time of purchasing the...

Travel Agencies  · Jul 26, 2018

Gate 1 Travel — icelandair

Booked 6 day Iceland Northern lights tour starting March 31 to April 5. I was not informed that their were different...

Airlines  · Apr 10, 2018

Gate 1 Travel — customer service

Terrible customer service while in Venice. We purchased a transport voucher through Gate 1 Travel, to take us from hotel...

Fort Washington Travel Agencies  · Dec 15, 2017

Gate1 Travel aka Discovery Tours — reservation#1365735

We have traveled with Gate1 four (4) times and pleased with their service. However, in trying to make travel...

1 comments Travel Agencies  · Oct 18, 2017

Gate 1 Travel — customer loyalty counts for nothing

Although my wife has traveled with Gate 1 five times in the last three years, she was shown no consideration when she...

1 comments Travel & Vacations  · Aug 11, 2017

Gate 1 Travel — trip delay

Reservation # 1204390 Tour- 9 day musical journey through the south Our flight to New York from New Orleans which wa...

Orangeburg Travel & Vacations  · Jun 22, 2017

Gate 1 Travel — travel arrangements

Worst Travel Company I've Ever Used ! We booked a trip to Paris & London through this company and paid for upgraded hotels at...

Travel & Vacations  · Jun 14, 2017

Gate 1 Travel — won't give my money back.

I booked a flight and recieved a confirmation email and the amount was taken out of my account. A few minutes later I...

Airlines  · Jun 03, 2017

Gate 1 Travel — customer service

Had the terrible experience with Gate 1 Travel. The worst travel company of my lifetime led by Dani Moshe Pipany as a...

Gate 1 Travel — Horrible customer service

Do not ever book with this company. I'm sure you'll be just fine if you don't have any issues, but god forbid any issue...

Travel Agencies  · Apr 28, 2017

Gate 1 Travel — Two hotel acommendations

Gate 1 Travel15 Day Kaleidoscope of Costa Rica with M..., #1181774, 30 Mar 17 First there was a lunch stop at a bus depot that wa...

Hotels  · Apr 22, 2017

Gate 1 Travel — 6 day affordable iceland with northern lights pursuit

on day 5 of our tour (wednesday feb 8th) we were scheduled to go to the blue lagoon. our tour guide arrived at the hotel...

Patchogue Hotels  · Feb 10, 2017

Gate 1 Travel — 5 day trip to iceland that was wrongly cancelled

Shady Company! I booked a trip with Gate1 Travel through Groupon and the fine print said that I had until 1/31/17 to...

Farmington Travel & Vacations  · Feb 04, 2017

Gate 1 Travel — Tour company -

Absolute worse tour company I have ever dealt with from start to finish. No customer service, no attention to detail and...

Travel & Vacations  · Dec 28, 2016

Gate 1 Travel — Bad service

I signed up here on this website and when give all my information to purchase a trip that they promoted, it didn't got...

Travel Agencies  · Dec 27, 2016

Gate 1 Travel — Credits not applied

Hello all, I have booked five previous trips through Gate 1 with overall satisfaction. During the Black Friday event, I...

Fort Washington Travel Agencies  · Nov 27, 2016

Gate 1 Travel — 17 day trip to poland, hungary and a river cruise.

I booked this trip August 1, 2016 using an early booking discount code. My reservation number is 1122740. The trip i...

2 comments Travel & Vacations  · Sep 19, 2016

Gate 1 Travel — Racist Comments by Tour Director - Horrible Experience!

I booked the Portugal – Spain vacation as a high school graduation present for my son. The trip was scheduled June 8 - 22...

Gate 1 Travel — Cheated out of vacation time

I booked my trip to Turkey and Greece online based on the 12 day itinerary departing August 31, 2016, of which 2 of the...

1 comments Travel Agencies  · Jun 25, 2016

Gate 1 Travel — 8 day trip to national park, yellow stone,

Hi Caitlin, Thanks for follow up on this trip! Reservation 989828, first time customer joint Gate-1 tour to : 8 day...

2 comments Travel & Vacations  · Jun 17, 2016

Gate 1 Travel — Terrible Customer Service

Booked a trip to Japan, seemed simple enough. The first day was supposed to be a city tour and afternoon of "free...

Travel Agencies  · Feb 24, 2016

Gate 1 Travel — Cheated by Gate 1 Travel

We booked our 9 day Classic Ecuador and Amazon Adventure back in June 2014 for our Jan 20, 2015 departure. This is our...

4 comments Travel Agencies  · Oct 30, 2014

Gate 1 Travel — Cancelled trip

Yesterday my wife and I received the following message from GATE 1 TRAVEL. The message basically says to its customer...

Gate 1 Travel — Travel

To Whom It May Concern: We have just returned from our six day Paris tour. Anjanet and I have serious concerns about our...

2 comments Travel & Vacations  · Apr 17, 2013

Gate 1 Travel — Fraud/cheat

I booked a trip through Gate1 on Saturday March 24th 2012 for my brother and I. It is for a flight from Miami USA to...

Gate 1 Travel — Peru tour

I recently did a Peru tour with Gate 1 and I enjoyed Peru despite them and I will not be using Gate 1 again. Where to...

Gate 1 Travel — Scam: Liars, unreliable, DO NOT USE THEM

We booked our wedding anniversary celebration trip to Switzerland with Gate 1 Travel, through Virgin Vacations. Believe...

Gate 1 Travel — Update to prior Complaint

Good news: I received a call from my travel agent that Gate 1 Travel has cancelled the trip to Egypt and will allow the...

Gate 1 Travel — Refuses Trip Rescheduling

VERY DISSATIFIED with Gate1. Six members of my family booked a tour of Israel and Egypt with Gate1 before the violence...

Gate 1 Travel — Cancelled flight

I recently went on a trip to Tuscany and the Amalfi Coast on a 9 day tour through Gate1 Travel. We paid for a flight...

Gate 1 Travel — Nightmare

I'm a parish priest who recently booked a trip to Europe with Gate One after explaining that I have a parishioner...

Gate 1 Travel — Airport transfer

In June 2009 I took a Gate 1 tour of Spain & Portugal. I paid Gate 1 in advance for an airport transfer ($100) from the...