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Gate 1 Travel Customer Care Service

Gate 1 Travel

455 Maryland Drive
Fort Washington
Pennsylvania
United States - 19034

Customer Support Phone Numbers

Phone:
+1 800 682 3333 3 2
+1 215 572 7676 1 0
+1 888 215 8334(Customer Service) 3 1
+1 855 892 6495(US - Emergency Assistance) 1 0
+1 603 328 1373(Worldwide - Emergency Assistance) 0 1
Fax:
+1 215 886 2228 0 2
Additional Email Address
info@gate1travel.com
 

Gate 1 Travel Complaints & Reviews

Gate 1 Travel / customer loyalty counts for nothing

Di
Dissatisfied traveler on Aug 11, 2017
Although my wife has traveled with Gate 1 five times in the last three years, she was shown no consideration when she broke her arm and had to have stitches in her face from a bad fall documented by a surgeon. In fact, the supervisor we talked with was rude and insensitive to our plight...

Gate 1 Travel / trip delay

Ar
Arnold Cohen on Jun 22, 2017
Reservation # 1204390 Tour- 9 day musical journey through the south Our flight to New York from New Orleans which was arranged by Gate 1 was cancelled on June 20 due to a tropical storm moving into the Gulf Coast region. This was a most unpleasant ending to a fabulous trip.Unfortunately we had...

Gate 1 Travel / travel arrangements

Ri
Rick Smithereens on Jun 14, 2017
Worst Travel Company I've Ever Used ! We booked a trip to Paris & London through this company and paid for upgraded hotels at both locations. The Paris Hotel was located in a very seedy part of Paris, was under construction and the air conditioner was broken. Additionally some illegal activitie...

Gate 1 Travel / won't give my money back.

Tr
Traveleur on Jun 3, 2017
I booked a flight and recieved a confirmation email and the amount was taken out of my account. A few minutes later I recieved a cancellation and they stated the money was coming back to my account. Not only has the money still not come back to my account but they charged my card for a...

Gate 1 Travel / customer service

Al
Alex Avolyn on May 1, 2017
Had the terrible experience with Gate 1 Travel. The worst travel company of my lifetime led by Dani Moshe Pipany as a president, Beth Ferleger as supervisor .. others... They do not care about people. The king in this company is money at any cost. I should read this review before any...

Gate 1 Travel / Horrible customer service

Ka
Katie Dixon on Apr 28, 2017
Do not ever book with this company. I'm sure you'll be just fine if you don't have any issues, but god forbid any issues come up - this company is worried about one thing and one thing only - and it's not you! My best friend and I booked a trip to greece through groupon with gate 1 travel. I...

Gate 1 Travel / Two hotel acommendations

Ra
Ralph Furth on Apr 22, 2017
15 Day Kaleidoscope of Costa Rica with M..., #1181774, 30 Mar 17 First there was a lunch stop at a bus depot that was very dirty and crowded with foreigners from Central America. Next we arrived four our three day stay and the Hotel Punta Leona, Jaco, COSTA RICA on 9 Apr 17 which we feel...

Gate 1 Travel / 6 day affordable iceland with northern lights pursuit

Su
susan mahon on Feb 10, 2017
on day 5 of our tour (wednesday feb 8th) we were scheduled to go to the blue lagoon. our tour guide arrived at the hotel to tell us due to high winds the roads were closed and the blue lagoon was also closed. she left us there with no alternative plan. we called the blue lagoon and they...

Gate 1 Travel / 5 day trip to iceland that was wrongly cancelled

Be
Beth26 on Feb 4, 2017
Shady Company! I booked a trip with Gate1 Travel through Groupon and the fine print said that I had until 1/31/17 to book airfare. I called Gate1 on 1/20/17 to book and I was told that my money was refunded and the trip was cancelled. After much prodding I was told that the trip wa...

Gate 1 Travel / Tour company -

Li
Lisa Foster-Albertus on Dec 28, 2016
Absolute worse tour company I have ever dealt with from start to finish. No customer service, no attention to detail and extremely poor quality. I would never ever recommend. I've been booking travel for 30 plus years and have never encountered a company that is as cheap and unethical a...

Gate 1 Travel / Bad service

Mo
Mona Kuker on Dec 27, 2016
I signed up here on this website and when give all my information to purchase a trip that they promoted, it didn't got through. Then i was suddenly log out automatically and cannot sign in anymore no matter what i do. This website didn't even give me any information from through email what...

Gate 1 Travel / Credits not applied

Mg
M&G on Nov 27, 2016
Hello all, I have booked five previous trips through Gate 1 with overall satisfaction. During the Black Friday event, I booked an Israel trip for December, 2017. I then tried to apply a $100 referral credit, which expires in January, a $25 survey completion credit, and a $25 birthday credit;...

Gate 1 Travel / 17 day trip to poland, hungary and a river cruise.

Cf
cfi999 on Sep 19, 2016
I booked this trip August 1, 2016 using an early booking discount code. My reservation number is 1122740. The trip is for May 22, 2017. On Sept. 1, 2016 I found a code (halfoff2017) that made the trip $400 cheaper than I was charged. It is my experience that if travel companies lower the...

Gate 1 Travel / Racist Comments by Tour Director - Horrible Experience!

Do
DoraC on Jul 28, 2016
I booked the Portugal – Spain vacation as a high school graduation present for my son. The trip was scheduled June 8 - 22 and it was purchased for the two (2) of us for over $7, 000 with Gate 1 Travel. With the exception of Fatima Burgarin, Travel Director, the trip was good. Fatima failed...

Gate 1 Travel / Cheated out of vacation time

Rh
Rhonda Edington on Jun 25, 2016
I booked my trip to Turkey and Greece online based on the 12 day itinerary departing August 31, 2016, of which 2 of the days were spent for travel, making it 10 days there. The flight we selected had us arriving at around 10am on day 2 in Turkey so we would have most of the day to enjoy...

Gate 1 Travel / 8 day trip to national park, yellow stone,

Ju
Juliana Lau on Jun 17, 2016
Hi Caitlin, Thanks for follow up on this trip! Reservation 989828, first time customer joint Gate-1 tour to : 8 day classic National Parks, Mt. Rushmore, Yellowstone & Grand Teton tour. First of all, let us thank you (Gate-1) for a very nice enjoyable trip! Schedule, ok, Itinenary...

Gate 1 Travel / Terrible Customer Service

Re
Reviewer26030 on Feb 24, 2016
Booked a trip to Japan, seemed simple enough. The first day was supposed to be a city tour and afternoon of "free travel", where you could roam around at your leisure, and day two I booked a day trip by bus to Mt Fuji. I have friends in Tokyo and they made room in their schedule to meet up...

Gate 1 Travel / Cheated by Gate 1 Travel

An
Angry Gate 1 Customer on Oct 30, 2014
We booked our 9 day Classic Ecuador and Amazon Adventure back in June 2014 for our Jan 20, 2015 departure. This is our first tour with Gate 1 Travel and we were looking forward to it. Suddenly we got an email yesterday (Oct 29, 2014) informing us that our tour flight schedule has been...

Gate 1 Travel / Cancelled trip

La
Lance R. Toepper on Jun 24, 2014
Yesterday my wife and I received the following message from GATE 1 TRAVEL. The message basically says to its customers, oops we can't honor our commitment to you despite you paying for all your travel arrangements in full well over sixty days ago. When I talked on the telephone with...

Gate 1 Travel / Travel

Ga
Gate1Mistake on Apr 17, 2013
To Whom It May Concern: We have just returned from our six day Paris tour. Anjanet and I have serious concerns about our vacation. Our vacation began with a slight delay at the airport due to someone having left an unattended bag in the airport. We were not allowed passed the jetway into the...

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