Menu
CB Travel and Vacations Red Roof Inn 7400 West Boston Street, Chandler, AZ, 85226, US
Red Roof Inn company logo
Red Roof Inn
reviews & complaints
Red Roof Inn company logo

Red Roof Inn

7400 West Boston Street, Chandler, AZ, 85226, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Working hours
Mon
Closed
Tue
Closed
Wed
Closed
Thu
Closed
Fri
Closed
Sat
Closed
Sun
0:00 am - 0:00 am
ComplaintsBoard
R
10:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Red Roof Inn - reservations, management

Red Roof Inn Phoenix - Chandler This hotel was a total mess. I'm a long time participant in the Red Roof Inn Rewards program and this hotel was the exception to the majority of Inns. I had confirmed, online reservations for 7 nights (4 - 10 March 2012, departing Sunday 11 March 2012). Confirmation Number: 243QW75017. Throughout the week a variety of problems were noted. Late Friday (3/9/2012) evening when I returned to the room I discovered that my key didn't work prompting a chat with the front desk clerk. I was told that I would not have accomodations on Saturday evening and that I would need to check out on Saturday morning The desk clerk referred me to the Manager who was not onsite until 0900 on Saturday and he had no authority or inclination to help. The first impression is always important: the key fob was worn and dirty...certainly an indicator of additional problems. Sure enough, the room was musty smelling, the bath tub was dirty because the anti-slip materials had been partially removed. The shower curtain was mounted too high which allowed water to splash onto the floor. Furthermore, the electrical outlet was loose in the wall. The towels were at the end of life cycle and well worn. There wasn't a coffee pot, ironing board or iron in the room. In addition, the pool was not open and the hotel entry was a mess due to construction. Rooms were at a premium during this time frame; therefore, the only solution was to endure the problem. On Saturday morning, (3/10/2012) I was again told that I would not have accommodations that evening and the only recourse was to speak to the manager at 0900 Saturday morning. Due to time constraints, I decided to check out. The desk clerk was not able to correct or print out the detailed bill; he was young and incompetent, poorly trained, and could not make corrections to the bill. Although persistent, I was not rude nor abusive. I decided to depart and dispute the bill with VISA. The irony in this entire story was that I received the Red Roof Inn Customer Service Satisfacction Survey addressed to "Kim B." using my email address on file with Red Roof Inn. The management has not made the attempt to contact me or make amends for this frustrating visit. (See photos below)

Read full review of Red Roof Inn
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
4:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Red Roof Inn has left an official reply on this complaint.

Red Roof Inn - poor response to complaint

I stayed at this hotel on June 24, 2011 I have had no luck with speaking to any one except the area operation manager, he email me and a few phone tags of missing him, I had no luck getting my problem handled in a matter that was inportant to myself and my family.
I feel they pushed us under the rug.
Please be Careful when staying here.

Read full review of Red Roof Inn
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.