Red Roof Inn reviews & complaints 2View all 500 complaints
Red Roof Inn - Payment not received
Thursday oct.26 we got a room atred roof enterta district in arlington tx. We got the jacuzzi room well the jacuzzi wasn't holding water. We went to office 3 times to let him no its not holding water even made a video to show him there is no swit h or plug to hold the water in. Apparently he couldn't get the maintenance man or a plug for hot tub. The hot tub was the whole reason for our stay. So we checked out and left the room was left exactly the way we came in because went straight to the hot tub. The clerk said we would get our refund back just have to talk to manager.. They didn't want to give us the money back for hot tub room or composite for the hot tub room only 15% off next stay. We did get deposit back but don't understand how we are being charged for a room we didn't stay in
Claimed loss: 95.00
Desired outcome: A refund or a night in hot tub room like we paid for
Red Roof Inn - Service, hotel cleaniness, roach infested
This was the nastiest most unprofessional hotel I have ever stayed at. I stayed at Red Roof Inn Arlington and the service was terrible. They didn't want to provide me with clean towels on the 2nd day and the front desk was edgy and discouraging. The floors were extremely sticky with roaches crawling up our walls at night. The laundry service was out of service after being told by several employees that it was working, etc. Point being. STAY AWAY from Red Roof Inn - Arlington (Dallas).
Desired outcome: Half my money back if possible.