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Red Roof Inn Customer Service Contacts

+1 800 733 7663 (English)
+1 877 733 7244 (Español)
Red Roof Guest Relations, 2071 N. Bechtle Ave. Box 226
Springfield, Kentucky
United States - 45504

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Complaints & Reviews

Red Roof InnService and Transaction

Hi my name is Morgan Jones and I am at the Red Roof in Swatara PA and I had a bad encounter with a worker last night Jan 19 2021 she charged my card 376.00 and it was supposed to been for 324.00 I think just for six nights and now I have a pending balance on my card for the difference that I am not getting for another 20 days and I am currently broke 4 months pregnant and have no way of getting money and or food until next week and the hotel can't help me at all and it's very bad customer service and I want it to get fixed ASAP. My number is [protected] please contact me because I am frustrated and I'm from another state and I need my refund. Thanks!

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    Oct 27, 2020

    Red Roof Inn — Overall experience...

    These pics are from just being here only three hours... Can't wait to see how they totally sink the...

    Red Roof InnUnethical behavior by staff (credit/debit card fraud), dirty facility, false advertisement on prices

    Red roof/hometowne studios, dallas - irving; illegal drug activity, prostitution, dirty grounds, no hot water/no water at all - guests had to call city code compliance office, false advertisement on prices; room advertised as $52.29 nightly for double (queen), but charged $56.69 on credit card... Guest relations office says they don't know why... Short of staff - why don't they hire someone to clean grounds (grounds so dirty, such as with garbage, that city inspector had to come out) plus the lack of hot water for about 10+ days and water off frequently, also in violation of city code... Rude, unprofessional staff, - banging on door asking for rent that has already been paid, screamed at and otherwise verbally and emotionally abused by staff... Staff legal? Don't even peak english, then gets abusive in spanish... Dangerous

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      • Pa
        pares Jan 20, 2021

        After looking at your own English you have no right to criticize theirs.

        0 Votes
      Sep 28, 2020

      Red Roof Inn — Facilities dirty / rude and incompetent staff

      #053 I had a reservation for a large group. Approximately 20 rooms on the weekend of the 24-27 of september...

      Red Roof InnNo coffee maker in room as advertised. Upon check in. Process slow no one at desk.

      A bit disappointing...check in very slow...no one at desk waiting for a while.
      Hotel did not look busy...room ok...did not have coffee maker as promised
      In room...stayed one night...checkout 11 am.
      Written in book...and told verbally...10 45 am rude housekeeper knocking on
      My door..., I said almost done and quietly left and walked by her.
      Awful ., no need to bang on my door at 1045 knowing my checkout is 11 am.

      I FELT ROOM a touch overpriced

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        May 12, 2020

        Red Roof Inn — They put customer on do not rent for telling the truth

        I was recently put on a do not rent a room for telling red roof inn that they had bed bugs in there room...

        Red Roof InnInnkeeper not satisfactory

        We recently stayed at Red Roof Inn, Willis Texas. The room was ok, however; commode did not work properly. The breakfast was less than desirable.
        Most of all, the inn keeper did not honor the quoted price for the rooms that I reserved. I would like a refund on the room that I was overcharged for. I had reserved 3 rooms, 1 of those was overcharged.

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          Jan 28, 2020

          Red Roof Inns — unsatisfactory room condition

          I stayed at the Red Roof Inn in North Charleston, SC on 1/24-1/26/2020. When I arrived the bathroom had used...

          Jan 13, 2020

          Red Roof Inns — deposit

          I have frequented the establishment several times over the past year most recently december 23, 2019. I...

          Jan 11, 2020

          Red Roof Inns — front desk person

          John and Mary Power obtained personal information which was passed on to Doug at the front desk that work...

          Nov 28, 2019

          Red Roof Inns — bed bugs

          I was at the building on 11/26/2019 Red Roof Inn located at 5353 Inn Circle Court NW Ohio anyways that first...

          Nov 09, 2019

          Red Roof Inns — my stay at the red roof inn

          I called corporate yesterday to tell them about the feces on my sheets the bed bugs in my room so then they...

          Nov 04, 2019

          Red Roof Inns — front desk and management

          Its really racist, roaches everywhere, mold and mildew in some tubs and in some of the a/c units, my child...

          Nov 01, 2019

          Red Roof Inns — customer satisfaction and service p

          I had to stay at the red roof in ocoee fl for a few weeks. I was paying a little over $500 per week so when I...

          Nov 01, 2019

          Red Roof Inns — customer service

          I stay at the red roof inn at 1006 w calton rd Laredo, tx 78041 one weekend a month for about a year now. We...

          Oct 30, 2019

          Red Roof Inns — refund for balance at checkout

          This a copy of my offial complaint filed . Re: Redroof Inn Guest Relations, Hometown Studios Peachtee...

          Oct 26, 2019

          Red Roof Inns — wi-fi

          We have been here for 4 days and when we first got here the WiFi worked now it's been 3 days and it ha...

          Oct 25, 2019

          Red Roof Inns — room

          I had a very pleasant stay my first time. I then reserved 2 rooms for my return to go home. When we got there...

          Oct 17, 2019

          Red Roof Inns — room is nasty ‘

          I paid $71.19 for this room which is pretty prices and it's not a weekend. The room had a awful smell...

          Oct 11, 2019

          Red Roof Inns — general manager

          Good morning, I'm writing to inform the highly unkind treatment of discrimination from the General Manager at...

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