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Red Roof Inn
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Red Roof Inn Complaints Summary

29 Resolved
473 Unresolved
Our verdict: If considering services from Red Roof Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Roof Inn complaints 502

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11:12 am EST
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Red Roof Inn Broken Toilet

Was sitting on the toilet, as I was getting up, the toilet shifted sideways, knocking me into the side of the bathtub and landing on top of me. I promptly reported the situation to the desk clerk who was dismayed and refunded my damage deposit. Tried several times to phone the general manager with no response. Was charged $250 for damages for which I was not responsible. Have emailed him but am getting no resolution. Disgusting.

Claimed loss: $350.00 for room refund for the night plus the charge of $250.00

Desired outcome: Restitution

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2:16 pm EST
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Recently, I have stayed in many Red Roof Inns and have had some good experiences, some so-so experiences, and some bad experiences but none so bad as my most recent and I, for the first time, am requesting a refund. I can put up with a lot and have a pretty good understanding and threshold, but the experience at this hotel far surpassed that threshold. It...

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4:45 pm EST
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Booked a room (Room 130) at the Red Roof Inn in Lumberton, NC for one night November 28th-29th, 2023. It was infested with cockroaches (as the night progressed they started dropping from the ceiling and scurrying across the floors in the main bedroom as well as in the bathroom), there were crusty boogers on the wall around the toilet paper dispenser, and...

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Is Red Roof Inn legit?

Our verdict: Complaints Board's thorough examination reveals Red Roof Inn as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Red Roof Inn stands out for its commitment to quality and security. Clients considering Red Roof Inn should delve into its customer service record to gauge compatibility with their expectations.

Red Roof Inn earns 91% level of Trustworthiness

Perfect Trust Endorsement: Red Roof Inn achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Red Roof Inn. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Red Roof Inn has claimed the domain name for redroof.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Redroof.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Red Roof Inn website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up Red Roof Inn and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Red Roof Inn has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 502 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the redroof.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Red Roof Inn. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:21 pm EST
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Red Roof Inn Poor service

Good evening I stayed at Red Roof which is located in Delaware on Dupont. First, when I got to the room the bed wasn't made up I was tired I made it up myself and went to bed and I took the pillowcase off. The washcloth was dirty and the bath towel was so unkempt. Room service came and he could speak English so the communication. Was off. I left and went on the road. When I returned to the hotel the sheet was on the fridge I took it the front desk and showed them she apologized and gave me a new sheet that was also dirty. I asked her what about the pillow cover and she said that they don't have it and I have to sleep on it like that. I asked her if there was any compensation and she said no. That was the worst experience ever.

Desired outcome: I would like a refund

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9:29 am EST
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I booked a trip on your site and I choose one of your deals where you pick the hotel for me with a brand name. Well we had a brand name but not a brand experience. My covers was dirty and bed was even worse. We had roaches everywhere and the hotel had mole. We also went out for Thanksgiving came back and key not working. And we stayed 2 nights and the first...

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10:57 am EST
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My daughter and I reserved a room here on 11/10/23. When we checked in there was only one person working the lobby. I guess they were under staffed which is understandable. Our room was a Non-Smoking King size room. When we opened the door to go in there was no air flow and it smelled really bad. We go in and as soon as we step over the threshold there were...

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1:08 pm EDT
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Complaint #[protected] Confirmation #[protected] I've scoured your site for what your "no show" policy is. I cannot for the life of me find it anywhere, so it's no good stating your no show policy in your booking emails if no one can find what it is so not sure how they expected me to know (even though my booking should not have been cancelled). Of note - per...

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7:02 pm EDT
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Thursday oct.26 we got a room atred roof enterta district in arlington tx. We got the jacuzzi room well the jacuzzi wasn't holding water. We went to office 3 times to let him no its not holding water even made a video to show him there is no swit h or plug to hold the water in. Apparently he couldn't get the maintenance man or a plug for hot tub. The hot...

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2:20 pm EDT
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My wife and I stayed at Red Roof Plus on 10/18/2023 and the the exterior, lobby, and elevator were in a rather unkempt state. I thought Red Roof Plus was supposed to be an upgrade to Red Roof Inn and if this is the case, I would hate to see what a regular Red Roof Inn would look like. I had driven to the hotel, arriving at around 3:30 pm to collect my wife...

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11:31 am EDT
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i’m currently in the process of transitioning from one home to another and at that time and this time that i’m sending this message had no where to stay a agency paid for me and my daughter to stay there for two weeks and was denied service and tricked into giving my id cause the staff said they wanted to check and see was my room ready but took my id and...

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9:20 am EDT
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We arrived and had to pay $250+ tax to stay in a room that had mega amount of stains on the sheets and comforter, the toilet ran throughout the night, the toilet wasn't even bolted to floor, the iron board look like someone spilled milk all over it or had a good time on it, there was so much black mold around the shower area that were showered in shoes, the...

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3:48 pm EDT
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Hello my my name is Eric Johann and I was supposed to be staying in Union City California I booked a room on a third party on website Priceline my stay was for 10-21-23 and I booked the wrong hotel for the Roof Inn in Hayward CA so I called Priceline they said they were calling contact the property so they did and the front desk said we are not going to...

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2:25 pm EDT
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we stayed on 10/17/23 in wyethville room 120 1. the receptionist was scared of dogs 2. there were bed bugs in chair in room we found dead bed bugs upon getting home in our clothes and on us in shower ( i carry bed bug spray and sprayed everything we owned with it. 3. the mattress pad ( not even a zippered mattress cover) was for a full size bed on a...

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2:08 pm EDT
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Booked through booking.com Wed Oct 11 to Sun Oct 15. I was delayed and could not arrive until Thurs Oct 12, so through the booking.com site used the "Contact the property" and emailed the hotel to advise them that I was going to arrive the Thurs instead, was happy to pay for the room for the Wed and did still want the room Thurs to Sun. I arrive on Thur...

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9:11 am EDT
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my husband and I went on to expedia to reserve a room from oct [protected]. upon arrive at 530 pm on 10/13/23. we checked in went to the room 231. about 830 pm my husband went to take a shower and discovered the floor towel which was folded on tub, was wet and opened it and it was dirty and had someone's hair on it. same as the bed sheets i went down to...

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4:00 pm EDT
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September 14 stayed the night at Red roof inn airport road, Jacksonville FL. September 18 contacted motel to check if I had left my license at the front desk. Asked to have it sent to me. Approximately one week later, contacted the motel to check on status of my license and was told the mailman hadn't picked it up yet. October 9, called the motel and wa...

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4:45 pm EDT
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esterday, a group of individuals experiencing financial hardship had the opportunity to stay at the Red Roof Inn, which provided them with a brief respite from their challenging circumstances. This gesture, orchestrated by a local charitable organization, aimed to provide a safe and comfortable haven for those facing economic adversity. As the day...

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3:29 am EDT
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She called me into office and said did my guy friend spend the night in my room I said yes it was Saturday night he came over and we stayed together I'm a 52 year old woman I can have company u know she said he has conterfited money before I said not w me he has not been around me doing it and what she was referring to was 20 years before I meet him and she...

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1:47 pm EDT
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On 09/15/2023 My rate for this place is a 4 The only reason why i rate it a 4 is because when we first arrived at 11:30 pm the gentleman at the the front desk was very rude and unprofessional. To start we had to inspect two room in which both of them had a foul smell and burn holes on the entire bed sets. Finally the third room, after the guy told us if we...

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1:02 pm EDT

Red Roof Inn My auto was damaged in their parking lot

I stayed here for nearly a month, Red Roof Inn 3125 N. Kentwood Ave., Springfield Mo 65803

manager saw the damage and didn't help me file the claim

I am out about $250 for full replacement of wind shield

red roof corp has not responded to 2 emails

damage occurred night of 8.21.23 discovered 8.22

in the center of windshield about 6" round, maybe a

large rock did it

I believe it was a guest staying at the hotel, but have no proof

hotel says it has no outside cameras.

I have no way to upload a photo of the damage ,my computer does not have a sim card slot

I have receipts from hotel

Desired outcome: REFUND FOR FULL COST OF REPLACMENT OF WINDSHIELD

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Overview of Red Roof Inn customer experience

Red Roof Inn has been receiving a lot of negative feedback from customers lately. The most common complaints include dirty rooms, poor customer service, and uncomfortable beds. Many guests have reported finding hair and other debris in their rooms, as well as mold and mildew in the bathrooms. The staff has been described as unhelpful and unresponsive, with some guests even being ignored when they tried to report issues. Additionally, the beds have been criticized for being too hard and uncomfortable, leading to poor sleep quality. Overall, Red Roof Inn seems to be falling short in terms of cleanliness, customer service, and comfort, making it a less than ideal choice for travelers.
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Red Roof Inn contacts

Phone numbers

+1 (800) 733-7663 +1 (877) 733-7244 More phone numbers

Website

www.redroof.com

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