Red Roof Inn

I left my room to add money to my credit card so I can pay for my room another night. I come back and the manager said the system had already kicked me out and if I do this again she will kick me out. She also said that she doesn’t care if our dog is a service animal or not because while we was out she tried entering the room and if we leave our dog in the room again by himself she will call the humane society and have him killed. Check the video footage if you want. Everyone is leaving their animals in their rooms while out. But since she tried to enter my room right as I left to add money, which I was only gone for 10 minutes at the most, sh threatens the life of my dog.

This room cost me $176.37 for a nite. The room looked like you would rent it by the hour. There was a piece of steel coming out of the bed that held up the mattress it stuck out about 6inches and I hit my foot on it , “good morning” the bathroom was dirty and the sheet and towels should have been disposed of not washed, I’m not sure they were. At almost $200 a nite I would expect a clean room morning coffee and real towels and sheets this was a $20 per hour room

I book reservations on march 24 2023 for my event on July 9th 2023. I was advised that I could lock the same rate at another date since I have other reservations on file. Call back around May to add on reservation that I made on July 9th to add additional rooms and was told the rate change. I was highly upset that I was told the wrong information and spoke with guest relations. Spoke with supervisor and advised them to pull up the call. They pull the call and made an apology about the incorrect information I received. The provided me with points for a free room and also advise me to call the hotel themselves to see if they can make a correction in price which they did. Call the hotel and they gave me a rate for my event. Called today to add more additional rooms and spoke with representative name Minall on the phone. She quoted me a price and I indicated I will call back within 2-3 hours, and she stated ok. Called back within the time frame and the prices change again. Was upset that prices change and was not given the correct information again. Request to speak with a supervisor. Spoke with Marina the supervisor. She was very rude. She cut me off in the conversation did not want to hear why I was calling. Advise to pull up the call. She cut me off and stated was there anything else she can help with. I ask her was she purposely cutting me off, she stated yes then place me on hold and return to the phone around 1 minute later. Then she again asks was there anything else she can assist with, then hung up the phone. This behavior is appalling and disrespectful to red roof brand. I want them to make this right and provided me with the service I deserve with better outcomes. If this is not resolved by before my event. I want the bbb to paste this information on their website and I will provide this information on social media pages as well.

June 17th, 2023

Hi, We did not stay in this hotel for the following reasons below.

1. This place looked like a drug dealers paradise. Bum’s, prostitutes and it looked like two people were selling drugs out of one of the rooms.

2. We walk into the small lobby there is no a/c and flies were everywhere. I did not even want to touch the counter is was so nasty.

3. We could never get access to our room. The key system was not working correctly and we tried 3 times and still no access.

4. On top of that, right next to our room there was a bum laying on the side, clothes were stacked up to be wash and the place just outside the office there was trash everywhere. NASTY

5. There was no way that my wife who is 65 and myself a 54 year old DISABLED VETERAN is going to stay in a place that is not safe, clean or worried about being offered drugs.

Regards,

Dave Hall

This was the most disgusting place I've ever encountered. Filthy inside, lack of parking, rude staff, TV didn't work, smelled awful. Informed the staff that the TV was not working and that the place was filthy. They refused to change my room or refund my money. This place was so bad I checked out in 30 minutes. Nothing in the room was touched, bed was not slept in, still they kept my security deposit. Left some items in the room which I could not retrieve because this skid row establishment does not publish their phone number on the web. I plan to sue Red Roof Inn if I do not receive a full refund.

I recently stayed at the Red roof inn in clearfield pa. the staff was so rude when i complained about a broken chair in my room. jess martin and Rob. treated me very subhuman even cussed at me. told me if i didn't like it go the [censored] somewhere else. her words. when rob came to my room he told me i was an [censored] and should get the [censored] out of HIS hotel. no excuse for this kind of treatment.

This place is a joke. The rooms are so unsafe and nasty, I don't even know how they are still in business. The rooms have active roaches crawling around, bed bugs that have eaten us alive. When you make mention of this to the front desk staff, they call you a liar. We have asked for someone to come spray the rooms but was told "we don't have bed bugs" and they never sent anyone to spray. They charged almost $1800 for a months stay! that's more than some peoples bills every month, and the hotel don't even have WIFI or a phone! People are constantly around doing drugs in the open. I was electrocuted by the air conditioner when attempting to cut it on because the button was missing and you had to stick either your finger or something else in it to cut it on. Holes in the walls (Bathroom). Sheets are disgusting's, with make-up stains, blood stains, and God knows what other kind of stains are on it. Ice machine doesn't work, doors do not lock, you can unlock some ones room by just sliding your card through the door. Fridge is currently leaking. The staff is rude every time you go to make mention of any complaint about the room. This is the absolute worst experience I have ever had in a hotel! the website offers, internet, phones, dry cleaning, iron and ironing board, blow dryer coffee and tea makers, and in the 3 rooms i have been in, NONE of the rooms had these. It says there is a fitness center, but I wouldn't use it if I had to, because they are probably not clean either.