Crystal Travel
Reviews and Complaints

I deleted my original review I posted 9 days ago as despite endless frustration I tried to give them a chance to put things right. After I made an official complain to them for lying to me about offering free seat selection ahead of the normal window to chose your seat for free and asking them to supply recording of conversation I had with their agent Henry, I never heard back until I put a bad review on Trusted pilot. I was made more empty promise by Vikram their team leader which has now led me to put back this bad review. Do not believe Crystal Travel if they offer you perks to book with them as they will not honour them! I have now placed an official complain with ABTA and trading standard.

I thought I'd found an amazing deal on flights to Sydney, booked it online only to have an email saying declined. Hmm... alarm bells. I had read reviews and trust pilot etc mainly good.

Call customer service, oh let me contact the airline... oh we are sorry that price has now gone but we can offer you another for £200 more, tbey said all the seats are pretty much gone. Me thinking well if id paid £23 per seat the whole plane was avaliable. No thanks! Just a scam. AVOID.

Crystal Travel is a travel agency that offers tickets at seemingly lower prices than other travel agencies. However, my experience with them was not a pleasant one. At first, I thought I had found a great deal on a ticket, but after purchasing it, I did not receive a confirmation email. I had to call them to find out why I did not receive an email, and that's when I found out that the ticket did not include any bags.

This was surprising to me because Google Flights clearly stated that the ticket included a bag per person, as is the norm for international flights. Crystal Travel's strategy seems to be to lure customers in with low prices and then add on extra fees later. In my case, they raised the price by more than $500 to include a bag.

I felt scammed by Crystal Travel, and I would caution others to be wary of their tactics. If you do decide to purchase a ticket from them, be prepared to fight for your refund. They do not make it easy to get your money back, and they do not communicate well via email.

In conclusion, I would advise anyone looking for travel tickets to avoid Crystal Travel. Their prices may seem tempting, but the added fees and poor customer service make it not worth the hassle. Save yourself the trouble and look elsewhere for your travel needs.

So, I was looking for a flight and decided to check out Crystal Travel's website. I went through the whole process of putting in my personal and credit information, and finally clicked confirm. But then, I got a message saying that the price I had selected for the flight was no longer available. Apparently, someone else had already booked it. The new price was almost $100 more than what I had originally selected. I was pretty disappointed and decided not to proceed with the booking.

I went to another company's website and was able to book the exact same flight for the exact same price without any issues. This made me wonder if Crystal Travel was just trying to get more money out of me. I'm not sure if this is a common tactic they use, but it definitely left a bad taste in my mouth.

Despite this experience, I'm giving them 3 stars because I never booked a different flight with them, so I can't say for certain if this is a common occurrence. Overall, I would recommend being cautious when booking with Crystal Travel and double-checking the prices before confirming your booking.

So, I gotta tell ya, my experience with Crystal Travel was not great. Like, at all. So, we had this trip planned, right? And then, two weeks before we were supposed to leave, our flight got cancelled. Now, I know that's not really their fault, but man, did they drop the ball on helping us out afterwards.

First of all, they booked us on this alternate flight that was waaaaay later than we needed. And we specifically told them not to do that! Like, come on, guys, listen to your customers! And then, when we tried to get updates on what was going on, they were just plain rude. Like, we're already stressed out here, we don't need you being jerks on top of everything else.

And don't even get me started on their communication skills. They wouldn't respond to our emails, they said they'd call us with updates and then never did, and when we did call them, they were super unclear about what was going on. Like, seriously, how hard is it to just give us some straight answers?

Honestly, I wouldn't recommend this company to anyone. They were useless as a travel service, and just made our whole experience way more stressful than it needed to be.

I recently had an experience with Crystal Travel and I must say, it was not a pleasant one. I booked 5 tickets with them and unfortunately, they did not provide me with complete information about the tickets. The tickets turned out to be non-refundable and non-changeable, which was a big problem for me.

I had asked them several times about the options available and they had assured me that I could change or refund the tickets if needed. However, when I tried to make changes to the tickets, I was told that it was not possible. This left me in a difficult situation as I was stuck with the dates and had to make do with the tickets that I had.

I tried calling them several times to see if there was any way to change the tickets, but every time I called, I got a different answer. To make matters worse, they were charging me outrageous fees to change the tickets, knowing that I had no other choice but to pay them.

Overall, my experience with Crystal Travel was not a good one. I would advise anyone looking to book tickets to be very careful and make sure they have all the information before making a booking. It's important to do your research and choose a reliable travel agency to avoid any unpleasant surprises.

So, I had a pretty bad experience with Crystal Travel. The first person I talked to was super mean and laughed at me when I said I wanted a certain flight. I was really confused because the website said I had already booked it, but he said that wasn't true and charged me an extra $150 for a different flight. I should've known something was up right then and there.

Later on, I tried to get some help from an online agent about my e-ticket, but they were also really rude to me. I decided to call again and the guy who answered was much nicer. He told me that my e-ticket would come in 30 minutes and that if it didn't, he would cancel it for free. But guess what? It never came. They tried to say it was my email's fault, but I was getting emails from other companies just fine. When I asked them to cancel it for free like they promised, they refused.

Overall, I was really disappointed with my experience with Crystal Travel. I definitely won't be doing business with them again and I suggest you stay far away from them too. It's just not worth the hassle.

I gotta say, I'm pretty disappointed with Crystal Travel. I had a bad experience with them and when I left a negative review, they promised to refund the rest of my money if I took it down. But guess what? They didn't follow through. They're a bunch of liars, if you ask me.

I even asked them if the flight I was buying was round-trip before I made the purchase because the price was so low. They assured me that it was, but when I tried to get a refund, they were suddenly very greedy and didn't want to give me my money back. It's like they just wanted to keep my money for themselves.

I'm warning you, be careful when you're buying anything from Crystal Travel. They're not to be trusted. And don't be fooled by their good reviews either. They're clearly buying them because there are a lot of bad reviews out there that are spot on.

I've tried calling them multiple times to sort this out, but they're not answering the phone at all. It's like they're trying to avoid me. The whole operation just seems really shady to me.

So, if you're thinking about using Crystal Travel, I'd think twice. They're not worth the risk.

My partner and I recently booked a holiday with Crystal Travel, hoping for a luxurious experience that would be worth the high price tag. Unfortunately, our expectations were not met, and we were left feeling disappointed and frustrated with the company.

One of the biggest issues we encountered was with the quality of the hotels we were placed in. Despite booking a "luxury" holiday, we found ourselves staying in budget hotels that were far from the standard we were promised. In one instance, we were placed in a hotel in Niagara Falls that was absolutely appalling. The curtains had blood stains on them, the room reeked of smoke, and to top it all off, someone tried to force their way into our room at 3am. Needless to say, we were terrified for our safety and the security of our belongings, and we immediately left the hotel.

Unfortunately, when we contacted Crystal Travel to request a refund for the hotel, we were met with unhelpful and unsympathetic customer service. They refused to take responsibility for the poor quality of the hotel, and we were forced to pay for a new hotel out of our own pockets. This left us feeling frustrated and angry, as we had paid a premium price for a holiday that did not live up to our expectations.

Overall, we would strongly advise anyone considering booking a holiday with Crystal Travel to think twice. The company has shown a complete disregard for customer safety and satisfaction, and we were left feeling robbed and disappointed by our experience. In our opinion, this is the worst travel company we have ever used, and we would strongly advise against booking with them.

Crystal Travel is a travel agency that I would not recommend to anyone. They claim to offer free date changes, but don't be fooled - they will still charge you a minimum fare of ?118, even if you choose the cheapest date available. And if you're hoping for a refund, forget about it - this agency doesn't offer any refunds to customers, even if the airline itself would offer a full refund for the same situation. It's clear that they're only interested in making money and cheating their customers.

What's even worse is that they have no flexibility, loyalty, ethics, or values. They don't care about customer service at all, despite their nice words and pleasing talk during the booking process. Once they have your money, they're done with you. Their managers, like Muneer, are particularly bad - they'll just refer you to the terms and conditions and refuse to help you in any way.

My advice is to stay far away from this agency. Don't get trapped into using them, or you'll regret it. Instead, find someone else to book your travel with, or book directly with the airline. Don't risk losing everything by using Crystal Travel. Be careful!

I gotta say, I messed up big time when I booked a flight with Crystal Travel. My phone is so old it's practically a dinosaur, and I was in a hurry, so I didn't really do my research. They tried to make themselves look like Jet Blue, but let me tell you, they're nothing like them. They told me I could cancel my reservation within 24 hours, but then my plans changed suddenly because of a family emergency. I tried to cancel, but the office was closed and the agent I booked with was nowhere to be found. When I finally got through to someone, they told me I would only get a partial refund because of "taxes and fees." I was so mad, I raised my voice and complained loudly. Eventually, they promised to give me a full refund within a week or two. But then they sent me an email saying it might take "two business cycles" before I got my money back. What the heck does that even mean?

I decided to file a formal complaint with Jet Blue, and that's when I found out something really shady. The flight wasn't even booked with my credit card, it was booked with the agency's card. So basically, I gave them an unsecured loan, and they're just scalping people left and right. It's like they're playing three-card-monte and calling it work. I'm telling you, don't waste your money on these guys. Get a new phone and book with Expedia instead. Trust me, you'll thank me later.

I had booked flight tickets on February 13th and the amount was transacted on February 15th from my bank account. When I called up to check for the change of travel dates, it came to my notice that the booking has not been confirmed. The crystal company (Donovan) stated that the transaction has been declined. but my bank statements show that the amount has been transferred and I called up my bank and also checked with them and the amount has been transferred from my account. I have been sending repeated emails and made so many phone calls but have not heard from them.
The booking reference is CTB1051926 by Crystal Travel
https://www.crystaltravel.us/
The person whom I contacted and sent my bank statements is Donovan_CrystalUS ([protected]@crystaltravel. us)

I have attached the email conversations where I have received no response from along with the ticket details as received on February 13th (the day of booking) and also the bank statements for your reference.

I would like a full reimbursement of the same as Mr. Donovan has promised over the phone conversation.

Great price & the assistant was polite, but keen to sell baggage allowance when the airline don't charge for the first hold bag or hand luggage, in the effort to make extra money he even tried to plant the doubt that I would have to pay double or treble at the airport for my bags, this tactic almost made me go elsewhere for my ticket even if it cost more, because it isnt just about price its about trust ! also had to email 3 times to get my E tickets, Could do better Crystal travel .!

I am e mailing to ask who I need to complain to/alert about the false advertising and resultant mis-selling of a flight I purchased in August for Jan 2016.
I have today received an e mail from the airline (TAM) informing me that what my travel agent (Crystal travel) had sold me (I have e ticket evidence of this) was false. I was sold what I thought to be a good deal with a well-priced ticket for what seemed to be a nice and straight-forward flight with an approx. 2 hour wait time for a connection flight once I arrived in Sao Paulo (involving no travel to a completely different airport). This was specifically why I had purchased this ticket.
A few weeks after purchase I was informed by the travel agents that "there is a change with your flight by the airline side" which is not the case. Rather, I was mis-sold an incorrect flight (that did not exist) in the first place.

On receiving the e mail informing me of the change the only thing they claimed to have changed was the flight being a few hours later - still from the same airport. They continued to claim this up until I had contacted TAM airlines directly (through having complete lack of trust in what they were telling me) and I informed them that the information they were providing me with was wrong and that I knew I had to travel to a different airport once I arrived in Sao Paulo. They have finally and recently admitted that I need to change airports.
Since then, the airline has interestingly sent me an e mail informing me that my original flights were not arriving into Sao Paulo Guaralhos airport and leaving from it but that these original ones had included the need for me to change to the other Sao Paulo airport (an hour away) - NOT what I was sold by this agency.

I have since read a lot of negative reviews about Crystal agency and feel really strongly about them being reprimanded for this mis-selling of a product and want to know what I can do to ensure this happens. I am not after a refund and actually need this flight to Brazil in order to visit my fiances family. I wish I had the funds and time flexibility with work to try and cancel the flights with this company and get other flights through someone else. I have already contacted the airline in order to inform them that a company selling their product is doing so in the above manner, claiming any changes to the itinery is due to their airline rather than the agency mis-selling the product in the first place.
I have all the above recorded in my e mail contact with the travel agents.
Please can you help me?

I was sold a ticket by an agent called sean. He didnt tell me the terms before selling. and emailed some terms to me with my e ticket after i paid. He knew i didnt have a visa for my trip and would have to postpone if the visa took long. when i called to ask for price i made it clear i wasnt sure of a date. and that i may have to change the date of the ticket depending on when i got the visa. When he sold me the ticket he didnt tell this would cost me a £100 (not in terms) if i needed tochange the date.i had to postpone the chosen date several times, when the visa was difficult i tried to cancell. he said it would cost me £100. and encouraged me to postpone again. when i decided i would wait for the visa and cancell, and i agreed to pay the fine, he said i changed the date three times so its £300. He then encouraged me to pay the full fare for the ticket to be booked as it lasts a year. So i had the peace of mind that it was valid for a year. When i had to postpone again he asked me for £350. I said why didnt he advise me? he said i didnt ask. (not in terms as well) So i paid. When i had to postpone again, he told me it costs £350 everytime i postponed (not in terms) I called to cancell the ticket because it was a bad mistake to start with, no visa, he said ill loose all of the money i paid £1200. And hung up the phone.

NEVER EVER EVER USE CRYSTAL TRAVEL THEY ARE A GOD AWFUL COMPANY THEIR PRICES ON LINE ARE ALMOST ALWAYS INACCURATE, WHICH I THINK THEY DO DELIBRATLY TO LURE CUSTOMERS IN, YOU RING UP AND SPEAK TO A ROBOT IN INDIA! AND GOD FORBID SOMETHING SHOULD GO WRONG LIKE IT DID WITH ME AND MY MRS. ON OUR HONEYMOON OF ALL TIMES..YOU WILL SPEND HOURS ON THE PHONE..SPEAKING TO ROBOTS AND EVEN THE MANAGERS ARE JUST AS BAD.. I SPOKE TO ONE CALLED ROHIT WHO WOULD REFUSE TO GIVE ME HIS SURNAME AND THEN TURNED AROUND AND SAID HE DID NOT EVEN HAVE A SURNAME? FORGET CUSTOMER EMPATHY THIS SO CALLED ROBOT MANAGER TOLD ME IT WAS ALL MY FAULT!?! YEAH LIKE I ENJOY LOSING £420.00 AND ABOUT £20.00 ON PHONE CALLS. THE COMPLAINT WAS THEN ESCALTED TO THER (NON) CUSTOMER RELATIONS DEPARTMENT SPOKE TO A MEMBER OF STAFF WHOM SPOKE VERY LITTLE ENGLISH. AKSED IF SHE WAS INDIAN SHE SAID SHE WAS POLISH? IN A NUT SHELL JUST TOLD ME THAT THEIR WAS NOTHING THEY COULD DO..AS I SAID NON CUSTOMERS RELATIONS! I STRONGLY ADVISE THAT YOU STAY WELL AWAY FROM THIS COWBOY COMPANY! AS I WOULD NOT WANT ANYONE TO GO THROUGH WHAT I DID.. AND IF YOU CHOOSE TO IGNORE MY ADVISE.. THEN YOU BETTER PRAY TO GOD OR YOUR LUCKY STARS OR WHOM EVER YOU PRAY TOO THAT NOTHING GOES WRONG..BECAUSE IF IT DOES ALL I CAN SAY IS I TOLD YOU SO, I TOLD SO! TAKE MY ADVISE OR LEARN THE HARD WAY UP2U!

This company works unprofessionally with their clients. They don't know how to properly book the clients plane trips with the international flight times. If there incorrect with the flight time the company won't reimburse for your expense. It will also charge the guest the amount of money for not being able to make the flight to the destination on time. We were scammed with our automobile contract also. Literally on our honeymoon we were forced to stay overnight at an airport, because their professional clients couldn't book us a correct time from Galapagoes Islands/Ecuador/Costa Rica. We also had our personal merchandise stolen from us, which the company would reimburse us in any shape, or form. In proper detail the flight from to Costa Rica I had to spend an additional 1400.00 on airfare, and Crystal Lake Travel Agency wanted to overcharge us on everything. It was a total rip off business. I strongly recommend not setting up travel plans with this company! If was the worst thing I have ever done, and I will never forget this honeymoon!
Signed,
[protected]@yahoo.com