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Quest Diagnosticsphone call

1
S Aug 02, 2019

I called quest for my elderly friend to see if her script was sent so she could get her urinalysis test and the lady who answered would not answer my question I said can you just look in the computer and after back and forth she put me on hold and did not come back so I hung up and called back five times and she did not answer. I was not asking for anything difficult and I had all the information she needed I felt like she didn't want to do her job and if that's the case give the job to someone who will help the customers. I called on Friday the 2nd of August at 11am. If you have recordings of this. Thank you

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