Quest Diagnostics
reviews and complaints

Went for blood test. Stick was painful it appeared she knew. Either by my expression or he knowledge that she didn't do well cause she asked if ok.Each change of tube hurt. Now I have a ugly very painful bump. I'm in florida in long sleeves to cover it up. She did not check on me again or say sorry or mook at me the time I was there. I walked myself out got home and my arm was hurting. Once I removed bandage I knew why. These pictures dont do justice. Not happy at all.

In at least 4 visits the person doing the draw caused very much pain. My questioning at large in the medical community has it, these people should be considered experts due to high volume in their daily employment and do more of them than anyone else . Why then should such an experienced lab tech have such a difficult time finding a vein or cause so much pain in the process? Sort of like learning to box, stick n move, stick n move, stick n move blah blah, you know the rest.
I believe this was done intentionally when someone had a beef by what
another told them as gossip. My upcoming visit to a quest lab will be telling by what transpires then . I am an average man but with bulging veins for anyone to see. Will I need to complain afterwards? It remains to be seen. Some of the lab techs are
arrogant or snied when talking to me during the procedure. I obviously
do not care what their opinion is of me, only that things are done correctly.

I'm a fairly young (early 20s) college student and they screwed up my credit by billing me for things months later that were supposed to be covered by my insurance.
I had tests done at Quest at the end of the prior year and had switched insurance by the beginning of the following year, so this may have been the reason for the error.

Regardless, I received the bills several months after my test were done, when they could have easily sent it to my previous insurance which covered this. Instead they waited to charge me until my old insurance no longer had me on file, ruining my credit.

Never, ever, ever use Quest Diagnostics Labs. The company sent a statement including all blood work and tests made to my partners employer causing huge embarrassment. After reaching out by phone, email and letter I've never received any explanation, apology, or statement of how they will not repeat this treatment to others. I was told by a Quest Rep on the phone the company had violated HIPAA privacy laws, but they don't care. After sending letters all I get is a reply stating the balance I owe with the last sentence, "We hope to serve you again soon."

I was in the number 1 lane, your driver left the number 1 lane to move into the left hand turning lane. When the light turned green, your driver lurched out...on a red turn light, to zoom back into the number 1 lane ahead of the flow of going home traffic. Is this normal for your drivers? Is this who you hire to drive for you? Clearly your company only values cutting corners where it meets your desired outcome.

Michigan Mobile Phlebotomy is contracted through Quest. The African-American lady was very rude and unprofessional. She repeatedly laughed at my son's disability. This staff needs to be retrained or terminated. She then called me repeatedly when I asked for a supervisor after she hung up on me. She called me to the point of harassment. This type of unprofessionalism should not be tolerated.

On September 28, 2019 at 4:22 PM, I spotted a vehicle speeding up behind me on Space Center Blvd, Houston, Texas 77598. I had switched lanes to allow the vehicle to pass me. As the said vehicle was passing, I looked over and noticed that on the side of the vehicle, it had Quest Diagnostics on the side of it. I then noticed that on the back hatch there was a little sticker stating that the vehicles speed was monitored and not allowed to go above the posted speed limit, so I took down the vehicle Unit Number (34803), because there wasn't a license plate on the vehicle. I would greatly appreciate it if you could look into this A.S.A.P.

Thank you kindly.

Came in a few minutes before my 1015 apointmet and signed in. Said wait time was 35 minhtes. Since waiting area was full went outside. Came back in around 10 minutes later did not see my nam on. Board asked at counter and was told my name was ready cled and that i would have to sign. Back in again as walk in. Had to wait another. Hour for a sime standing appointment. Very disappointed in your system and staff

I was traveling on Dalton bypass coming up to intersection at airport road, driver comes flying up behind me and almost rear ends me. I have a semi to the right of meand can't move over only speed up as he's right on my bumper if I had to hit my brakes he would definitely hit me from behind. His car says his speed is tracked i don't believe this as we were in a 55 mph zone and i had to go 60 or a little above to be able to get him off me. Finally he moves over and speeds off I proceed to take pictures of his vehicle at the intersection of dalton bypass and Riverbend Road, he then decides to slow down. It was horrible and scary as the had mowers on the right hand shoulder making traffic slow down and hes right on my bumper. PLEASE LOOK INTO THIS AND ID LIKE A RESPONSE BACK AS TO WHAT WILL BE DONE. THIS IS UNACCEPTABLE BEHAVIOR IM ALSO A DELIVERY DRIVER AND WOULD NEVER DRIVE LIKE THAT AND PUT ANYONE NOR MYSELF IN DANGER OR CLOSE.

On friday aprox 21:30 on Hawthorne blvd going on to 405 South freeway bound in Torrance California, White Chevrolet Trax #50389. This driver trash out from the window while this person is driving front of my Car. Trash seems like big white To-Go container, some paper napkins and some more stuff. This driver should not be operating a vehicle for Quest Diagnostics because it makes the company look bad. Have a Common Sense please.

I went to drop off a test sample at quest Diagnostics at floral park. A lady named took me in. She was with a very bad attitude. She asked me to place the sample somewhere, but I couldn't hear it properly and ask please say it again. She was irritated and gave me a bad look and kept quiet. Then she asked me for my credit card information. I said I have never had to pay anything to the lab before why credit card. Then she said I don't know I said once the charge is $89. I said I need to contact the doctor because may be another lab covers it. Then again she gave me that look got my signature to a paper while being on the phone. Didn't even explain what I'm signing for. Completely ignored me. I asked who is your supervisor. Kept quiet. I went to another person and got the information on who to complain. She mentioned that this "priya" is the site lead. When she was entering information, another person walked in. She with a rude voice said go sit. I clearly saw how she made a irritated bad face after he left ! Please take some action towards her attitude towards the patients who are coming for help. In my mind a site lead should be an example for every other worker. She was clearly bossing her patients.

I called quest for my elderly friend to see if her script was sent so she could get her urinalysis test and the lady who answered would not answer my question I said can you just look in the computer and after back and forth she put me on hold and did not come back so I hung up and called back five times and she did not answer. I was not asking for anything difficult and I had all the information she needed I felt like she didn't want to do her job and if that's the case give the job to someone who will help the customers. I called on Friday the 2nd of August at 11am. If you have recordings of this. Thank you