Quest Diagnostics review: the office itself

This office has no one at reception ever. They have only the computer screens to sign in. This would be fine if they didn't have a ring in system that requires that someone answer the phone to open the door downstairs. The best part is that the phone is apparently not working so they simply don't/obviously don't care if there are people waiting downstairs. So a group of people must gather by the door outside until someone leaves the building and we are able to come in. The. When we mention the problem of waiting 15-45min they act indignant as if it isn't their problem and has nothing to do with them. "Oh yeah the phone is broken" as if this is normal. This facility has no organization and is terrible patient interaction. They would do good with an office manager considering they are completely incompetent with simple things