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Vive Health Customer Service Phone, Email, Contacts

Vive Health
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3.9 17 Reviews
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Vive Health Reviews 17

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Vive Health Poor Customer Service and Return Policy

I've ordered an electric wheelchair from Vive Health before, no issues. However, I recently purchased a heated/massaging/vibrating knee/brace support for a family member. This product did not satisfy our needs after only two (2) uses, and I wrote customer service to inquire how to return. The response was that this "brace" was not returnable due to the risk of coming in contact with "bodily fluids". I told them that this is NOT clearly identified anywhere on their website, with exception of being "hidden" under their return policy. There was no follow-up response, so I guess I have to live with that. First of all, "bodily fluids" from a knee brace? They cite the risk of exposure to their employees...of course, I wouldn't want to risk the health of anyone, but this policy is ridiculous. You could apply this to ANYTHING that is sold...how does one prove that coming in contact with "bodily fluids" is not possible? They have lost what could've been a long term and returning customer.

Recommendation: Beware of any "fine print"

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Vive Health We received the mattress pad very quickly

We received the mattress pad very quickly. Unfortunately, our mother passed away that day. I emailed to ask about returning the product, and got a quick response from Frenciz that her supervisor would be emailing a return label within 24-48 hours. I got the return label from Veronica within 24 hours. Also, I already received a refund on the product on my credit card! I would call this service above and beyond. Thank you.

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L. Bartoletti
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Horrible experience during the pandemic when things should have been easier and people should have been nicer. They took a bad situation and made it an unbearable one causing me to have to be without any medications since December. Shame on you all, but I thank God my cardiologist provided some samples for a while. I thought I had a company I could speak to without being spoken to like a feeble minded idiot. Big mistake!

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M. Gaylord
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Sock assist is horrible. What a joke. Vive health won't let me return it for a refund. They don't care about people and their guarantee is worthless. I am letting all my friends at church know to never purchase any of thier products.

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C. Fadel
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I purchased the 3 1/2" hinged elongated riser. My father in law is very good with around the house repairs. He is 74 years old and has installed countless toilet seats in his time. He has been working on the Vive Health riser for over 2 hours and is nowhere near to having it installed. Most confusing set of directions and illustrations ever.

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Vive Health Horrible experience during the pandemic when things should have been easier and people should have been nicer

Horrible experience during the pandemic when things should have been easier and people should have been nicer. They took a bad situation and made it an unbearable one causing me to have to be without any medications since December. Shame on you all, but I thank God my cardiologist provided some samples for a while. I thought I had a company I could speak to without being spoken to like a feeble minded idiot. Big mistake!

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R. Gleason
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Veronica was awesome. I called with a problem and she fixed it without any hassle. She was clear and concise with her instructions which is a plus for me.

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M. Johns
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Mary helped me with how to return an unopened package I was unable to use. She was very helpful and had a sweet sounding voice which is always appreciated when speaking with someone on the phone.

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Vive Health I just made my first purchase of a mobility scooter

I just made my first purchase of a mobility scooter. When it arrived the box and styrofoam incasing were damaged. This led to the lights switch to being broken. I contacted customer service and sent pictures of the packaging before removing the scooter as well as the broken piece. They have been so great through the whole process and are sending a replacement console for the scooter. I could not have asked for better service.

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F. Oberbrunner
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Prompt, efficient, and courteous. She was all that one could wish.

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R. O'Hara
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Really wonderful customer service from Mary. She went above and beyond to make sure I got an arm brace that fits and was comfortable for me. I highly recommend Vive Health!

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K. Kessler
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Stephy was great! Helped with a brace that was not the correct one for our needs.

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A. Eichmann
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Great customer service from Mary. She went above and beyond to make sure I got a wheel for my All Terrain Scooter to replace the one a am having problem with a leak do to getting a piece of metal in it. I highly recommend Vive Health!

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Vive Health I ordered a raised toilet seat to help my husband's recovery from hip surgery

I ordered a raised toilet seat to help my husband's recovery from hip surgery. The item was excellent quality but unfortunately did not fit our existing toilet. I emailed to ask for return instructions and received a reply within 8 hours! Mary was the very professional customer service representative who replied. I am very impressed by Mary's clear communication and excellent customer service skills and I would not hesitate to order again.

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M. Cole
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The process very easy and they were very helpful in my return johnny was professional thank you will use the services again

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L. Boyer
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This company provides a great little scooter at a very reasonable price. Had a minor issue upon delivery (which was fast) and they dealt with immediately (Johnny). I will purchase from them again.

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A. Lebsack
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The customer service I received from Johnny (by phone) was excellent. He listened, understood my problem, and quickly resolved the issue. Vive's return policy is also to be commended. The item I ordered arrived way too late to be of use during my wife's post-surgery convalescence, and I needed to return it. No problem whatsoever. Vive and Johnny are to be commended for that kind of quality service.

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C. Walter
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I really appreciated Laura's help, I bought a walker thinking it would be adjustable but it couldn't get smaller so I could use it i am a small person. Laura was very kind and helpful, and was fast in her responses via email.

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Vive Health Johnny, the customer representative that assisted me went above and beyond to assist me

Johnny, the customer representative that assisted me went above and beyond to assist me. My mother died then 2 weeks later my sister died. The return period had expired by the time I was able to get the needed information to the company. Johnny went to his manager, explained my situation and was able to get approval for me to return item and receive a refund. I am grateful for his empathy and willingness to do more than just his required dutes

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Vive Health I ordered a Vive tennis elbow support from Amazon

I ordered a Vive tennis elbow support from Amazon. It appeared to be defective so I contacted Vive Health on their website (by chat). Alice responded to my chat and immediately sent me a replacement. I just got it today and am very happy with the customer service. After being on the phone yesterday for almost an hour dealing with a different problem, it is refreshing to deal with a company that has reps available to readily rectify any problems.

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Vive Health I was very please with the way this mistake was handled

I was very please with the way this mistake was handled. I had ordered a compact toilet rail and when the order came it was completely different. Veronica asked that I donate the item rather than sending it back. It was donated to someone that needed this. I just received the item that I had actually order this morning. [protected]) I would highly recommend this company Vive Health and the customer service lady Veronica for the way it was handled.

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Vive Health Mary got right back to me about my issue and resolved it in a timely manner

Mary got right back to me about my issue and resolved it in a timely manner. I can't wait to get my new reacher.Thank you so much! Alice indicated that she works with Mary on the Vive Health Customer Service Team and sent me this link. The prior link said that it unfortunately no longer worked. I'm really pleased that I got the hip kit at a reasonable price and before my hip replacement surgery, so that it was waiting for me when I arrived home after discharge. It has been invaluable to my recuperation.

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Vive Health Just had what I think is the best customer service experience I've ever had

Just had what I think is the best customer service experience I've ever had. Ordered two toilet seat risers to make visiting more comfortable for my 89-year-old mother. I thought I had ordered the elongated size, but when I called, my order number noted the standard size had been ordered. I didn't realize the mistake until after I opened the product. Mary at Vive Health couldn't have been more helpful, Not only did she say they would send replacement items, but I also did not need to return the ones I received. Thank you, Mary!

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Vive Health Customer service is very disappointing

Customer service is very disappointing. Our scooter arrived with the battery handle broken. Vive at first offered us a discount on the broken battery, which we declined. Then they told us the only replacement they had in stock was a functional but scratched-up one, which we also declined. Then they told us they will not have a replacement battery in stock for another month. Twice I have asked to speak with a supervisor. They tell me the supervisor is busy and will call me back. They don't call me back. Really sorry we ordered from this company.

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Vive Health I sent an email on the Saturday of Labor Day weekend relating a problem I was having with my recently purchased 4 wheel scooter

I sent an email on the Saturday of Labor Day weekend relating a problem I was having with my recently purchased 4 wheel scooter. Much to my surprise, I received a personal email response that afternoon. WOW. As I was told in the email, I received an email on Tuesday from Johnny Osorio from Vive Health Customer Service that gave me instructions, including a YouTube, what I needed to do. What a great bunch of professionals. After determining I needed a repair part and emailed Johnny, he very quickly responded the needed part would be on it's way. Thank You Johnny.

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Vive Health I contacted Mary as the Customer Service representative for Vive Health products on 7/22 regarding a problem with my Vive air mattress

I contacted Mary as the Customer Service representative for Vive Health products on 7/22 regarding a problem with my Vive air mattress. Mary promptly responded and explained how to confirm my problem by email. I then submitted photos demonstrating my problem for the Vive technical staff to see. The next morning Mary emailed me to report that my claim would be honored under the Vive warranty. I am expecting prompt shipment of a replacement mattress. I wish to commend Vive for standing fully behind its warranty and both Vive and Mary for their superb service. ***., NYC

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Vive Health I placed an order a few weeks ago for some products that would help my elderly mom around her house

I placed an order a few weeks ago for some products that would help my elderly mom around her house. The ordering was easy, the communication with shipping was excellent and I got my order within a few days. I had to return a couple items so I reached to Vive and immediately got a response from customer service rep Mary. She was excellent. She told me I didn't have to return the products, I could donate them and I would get a full credit back onto my credit card. Very pleased with the quickness and follow through from customer service. Will order again from this company in the future..

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Vive Health I have been searching for a 3 wheel rollator and found several companies but yours was the only one that offered a phone number

I have been searching for a 3 wheel rollator and found several companies but yours was the only one that offered a phone number. At my age I'm not terribly adept at ordering from the computer. I was helped by Mary who did a wonderful job of walking me through the buying process and was very patient and friendly. You have certainly trained your employees well and they know their products well. The process couldn't have been easier and, with Mary's help, I'm looking forward to receiving my rollator in just a few days. I might also add that your offering free delivery was an added bonus for shopping with you again. I will let my friends know about you.

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Vive Health I would like to commend Vive Health for their excellent customer service, and especially representative Johnny

I would like to commend Vive Health for their excellent customer service, and especially representative Johnny. I ordered the Vive Health toilet seat riser with handles, and received it in a few days. It is very stable and very well made. However, after my wife tried sitting on it we found that since she is very short it was too high off the floor for her, so I contacted Vive Health by email for instructions on how to return the item. Johnny promptly replied and said my payment would be refunded and that I didn't have to return the item but could donate it. I intend to do that, and I appreciate that generous return policy. If I ever need any products they offer, I will certainly order from them again!

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Vive Health I purchased a body fat scale with a lot of different features, it broke within a month

I purchased a body fat scale with a lot of different features, it broke within a month. Asked for a replacement since it's still under warranty or guarantee whatever... they said the same color wasn't available I said okay different color is fine. They said your new scale will arrive in 3-5 business days... I waited 8. I emailed them once again and asked what the deal was or if there was tracking information on my parcel... anyway, they said the original is no longer available and I have to get a new scale entirely which I was reminded replacements are apparently not under their "guarantee" if I ever receive an replacement and it is also faulty... I am just at a complete loss with my purchase! I've been asked to do a customer service survey or review 3 times through email even after I said I didn't want to complete one until I'm completely satisfied and they just sent me the exact same email about leaving the customer service review! Very frustrated!

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Is Vive Health Legit?

Vive Health earns a trustworthiness rating of 65%

Generally safe, but check closely before sharing details.

Our conclusion: Vive Health's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for Vive Health. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Vive Health has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for vivehealth.com can be seen as a positive aspect for Vive Health as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Vive Health's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Vivehealth.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

A trust mark has been identified for a vivehealth.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

We looked up Vive Health and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

About Vive Health

Vive Health is a reputable provider of medical equipment and supplies that cater to the varied needs of individuals seeking to manage their health and wellness at home. They offer an extensive collection of products designed to support mobility, pain relief, and rehabilitation for people of all ages and backgrounds. From knee braces and compression socks to walking aids and bath safety equipment, Vive Health provides high-quality products that are essential for improving the quality of life of patients dealing with acute or chronic health conditions.

What sets Vive Health apart from other medical supply providers is its commitment to delivering superior products, customer service, and value to its clients. They work closely with leading healthcare professionals and experts to ensure that their products meet the latest standards and specifications for safety, efficacy, and quality. Vive Health also invests heavily in research and development to continuously improve its products and develop innovative solutions that address the evolving needs of patients.

In addition to its comprehensive product offerings, Vive Health prides itself on its exceptional customer service, which includes prompt and courteous responses to customer inquiries, rapid order processing and shipping, and hassle-free returns and exchanges. The company's website is user-friendly, well-organized, and provides detailed product information, customer reviews, and insightful articles on various health topics.

Overall, Vive Health is a reliable and reputable source for medical equipment and supplies that offers a wide range of high-quality products at affordable prices. Their commitment to delivering exceptional customer service and investing in product research and development has earned them a loyal customer base and a reputation as one of the leading providers of medical equipment and supplies in the industry.
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  1. Vive Health Contacts

  2. Vive Health phone numbers
    +1 (800) 487-3808
    +1 (800) 487-3808
    Click up if you have successfully reached Vive Health by calling +1 (800) 487-3808 phone number 0 0 users reported that they have successfully reached Vive Health by calling +1 (800) 487-3808 phone number Click down if you have unsuccessfully reached Vive Health by calling +1 (800) 487-3808 phone number 0 0 users reported that they have UNsuccessfully reached Vive Health by calling +1 (800) 487-3808 phone number
  3. Vive Health emails
  4. Vive Health address
    8955 Fontana Del Sol Way Ste 1, Naples, Florida, 34109-4428, United States
  5. Vive Health social media
  6. Andrew
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    Jun 15, 2024
Vive Health Category
Vive Health is ranked 29 among 166 companies in the Medical Services and Facilities category

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