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Bay Alarm Medical Customer Service Phone, Email, Contacts

Bay Alarm Medical
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3.1 15 Reviews
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Bay Alarm Medical Reviews 15

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Bay Alarm Medical Bay Alarm Medical is worth every cent for the peace of mind I have knowing that my mom can rely on this service when she needs it

Bay Alarm Medical is worth every cent for the peace of mind I have knowing that my mom can rely on this service when she needs it. We had to utilize this service for the first time a few days ago and it worked flawlessly. Thank you to Bay Alarm for their superior customer service and for taking care of my elderly mom in ***. I highly recommend this service to anyone that has a family member in need of immediate help in the event of an unexpected accident or other scenario.

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T. Ruecker
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Excellent service. Friendly, personable and helpful assistance. Appreciate that they are there for my mom.

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C. Corkery
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Got a "low battery" notification, which is a great tool. My mother is using the equipment, so this is a great way for me to monitor the status of the battery from *** miles away. However when she initially called, she was told her necklace needed replacing as it was a low battery. We have only had the service for 9 months and I was told it would last 2-3 years. I called back and the next person retested all the equipment remotely with the help of my mother. We were told that all the equipment was fine (necklace, base station and Help buttons). The low battery signal may have triggered due to a power failure. (Very possible). So we got two different results from seemingly the same test, which is concerning. Other than that, and the slight wait time for assistance, the service was good and the conversation was understandable and concise.

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C. Gerhold
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Helpful, professional service for an important device. The customer service rep was very patient. Thank you!

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L. Bayer
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We signed up with Bay Medical for my elderly mom. This last call to customer service was amazing. They had gotten a few things wrong and I had tried to correct them twice in the past but was unsuccessful. I had to call them again and this time the customer service rep got everything straightened out and was fantastic. He went above and beyond and I really appreciate all of his help.

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Bay Alarm Medical Have used Bay Alarm for two years at this point and have had no complaints

Have used Bay Alarm for two years at this point and have had no complaints. They are always quick to respond when my mother activates the alarm and have brought her help quickly. The people I have dealt with have all been *** who know what they are doing and don't waste time doing it. Have been very happy with this service and would recommend it for any older person who has to be left at home alone, even if its only a few hours. Well worth it knowing we're covered.

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D. Gutmann
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My son provides this for me and I am happy to say that I feel safer having it. The couple of times I've had to reach customer service by phone have been good experiences. ***, the last CSR/Tech I reached today helped me get on with the new system. She was very knowledgeable and patient with me. I'm glad my son decided to get this for me.

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F. Wiza
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Very helpful in phone call today with a billing issue( my end)

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T. Gulgowski
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Very good people to work with and very helpful fast sirvice

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R. Koss
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I needed to change my moms service, spoke with a representative, ***, and it was absolutely painless and very fast! I really appreciated the help and that I could do it online! I would suggest the service to anybody at any age.

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Bay Alarm Medical Your system needs help

Your system needs help. Instead of Tex. Call and speak to client directly to resolve problem. I was very Lucky when I called after many months of constant Constant phone message to me snd family member ! your wonderful ,helpful, employee remi worked wonders. She should be voted employee of the month stayed with me and worked her end in ***. She was a delight! Now waiting for my new house unit to arrive along with neck unit. I will call her when things arrive here in

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K. Jast
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We needed to modify our coverage and Zach was very helpful following through with Bay Alarm Medical commitment to customers.

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E. Klocko
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Verified customer This complaint was posted by a verified customer. Learn more

I'm very pleased with this service. I needed *** four times and they Came very fast. The customer service is excellant.

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K. Eichmann
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Overall I've been very pleased with Bay Alarm Medical. I decided to cancel the service and return the equipment after I was told in an email that it would cost upwards of $200 to replace the batteries in the Fall Alert monitor and the wall buttons. I felt that was ridiculous, particularly considering I do not own the equipment. It took eight minutes on hold with customer service. The *** was very pleasant and agreed to replace the Fall Alert at no cost. She checked further and told me the wall buttons were functioning just fine! I'm not particularly happy that I was told otherwise several times, but glad we were able to resolve the issue to my complete satisfaction.

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B. King
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I called customer service to change contact information was a 5 out 5 stars today. Called at 2;20 pm on October 18th.

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Bay Alarm Medical Zach was awesome in his assistance

Zach was awesome in his assistance. He went above and beyond to verify all account information even though that was not the purpose of the call. In the process, he discovered several small errors and one outdated phone number. He helped with the call purpose in an expert and professional manner. He also checked on periodic testing and whether we were in need of any additional equipment. All in all, a very thorough and professional handling of our needs. Highly recommend Bay Alarm Medical

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J. Shields
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This is to acknowledge *** in customer service as being outstanding! I was without my bay alarm medical smart watch for over 24 hours because I was not given complete and helpful information to correct the problem until I was able to have *** assist me. Due to her patience and willingness to listen to me she correctly identified the problem and gave me a quick fix and my watch is back up and working correctly. Thank you so much, *** for your professionalism and courtesy! I hope your supervisor or manager appreciates a job well done!

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C. Weimann
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We have used Bay Alarm Medical's *** for more than 5 years and find the service reliable and reasonably priced. They provide wonderful customer service. Professional, knowledgeable and considerate.

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W. Wintheiser
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Extremely helpful and patient with my situation. Destiny was able to find the correct information for me and guide me through the process to solve my problem. Kudos to her.

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P. Cartwright
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Great service and response time. Also great customer support. Very good at helping you choose the right package for you and no pressure to have you buy something you don't need

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Bay Alarm Medical The equipment seems very well made and the initial setup, including the testing, went very well

The equipment seems very well made and the initial setup, including the testing, went very well. As I was unclear about the procedure to use during an actual emergency, I called the 800 number to see whether there was a downloadable instruction sheet available so that we could have it on hand. No such instruction sheet seems to exist according to the person I talked to. That is disappointing as the person most likely to use the service is technically challenged but does well with written instructions.

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Bay Alarm Medical Bay Alarms customer service is outstanding!

Bay Alarms customer service is outstanding! It is so refreshing to:-get help immediatelyno phone waits -speak with a person who not only knows their companys emergency process but also knows their equipment -speak with a person who is patient and speaks clearly. Zach did not say goodbye until all my issues were resolved. - BTW; Love the watch. Did a test, while talking to Zach, to make sure all was operational. I highly recommend a call to Bay Alarm once you receive your watch. Learned a lot very quickly.

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Bay Alarm Medical I did the research and sent my sister the info on getting one of their units

I did the research and sent my sister the info on getting one of their units. My sister called and was told that the price online was only for landlines...not cell phones. Nowhere on their website did it mention this. I called them and the rep said I had to hit the "order now" button in order to see the wireless price. This, in my humble opinion, is classic BAIT & SWITCH. Why would I hit "order now" just to see if there were hidden charges. I told my sister to cancel the order and we set her up with MobileHelp.

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Bay Alarm Medical This is to acknowledge *** in customer service as being outstanding!

This is to acknowledge *** in customer service as being outstanding! I was without my bay alarm medical smart watch for over 24 hours because I was not given complete and helpful information to correct the problem until I was able to have *** assist me. Due to her patience and willingness to listen to me she correctly identified the problem and gave me a quick fix and my watch is back up and working correctly. Thank you so much, *** for your professionalism and courtesy! I hope your supervisor or manager appreciates a job well done!

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Bay Alarm Medical Tonight we had a momentary power outage

Tonight we had a momentary power outage. The Bay Alarm Medical device went into alarm mode -- blasting out a telephone busy signal at a volume that was painful. I could not figure out how to reset it -- and I am a reasonably technically competent person. I finally had to unplug everything, leaving me in peace and quiet but without their protection. Nobody from Bay Alarm Medical called me. This is the second time this has happened. I don't see what I am paying these people for. I recommend that you do not do business with these people. I have two lines of protection -- one for my mom and one for my wife. I'm going to cancel both and find someone better.

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Bay Alarm Medical Overall I've been very pleased with Bay Alarm Medical

Overall I've been very pleased with Bay Alarm Medical. I decided to cancel the service and return the equipment after I was told in an email that it would cost upwards of $200 to replace the batteries in the Fall Alert monitor and the wall buttons. I felt that was ridiculous, particularly considering I do not own the equipment. It took eight minutes on hold with customer service. The *** was very pleasant and agreed to replace the Fall Alert at no cost. She checked further and told me the wall buttons were functioning just fine! I'm not particularly happy that I was told otherwise several times, but glad we were able to resolve the issue to my complete satisfaction.

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Bay Alarm Medical What a nightmare

What a nightmare. I purchased the landline model. It did not work, so they said I would have to call to get the cellular for $10 more a month. I then called and was surprised to be sent into a voice mail box. Left a message no call back. I then got another number and each time I called was transferred into oblivion and hung up on, 4 x. I finally told some lone this needed to be handled and no more transfers. She said that's all she could do? I then said well I need to canxl and make sure I have not been charged. She told me I had to call the number where I can never get through. She was nice and apologized, the supervisor was to busy to talk to me I was told. So I please need help from someone so I can get out of this and not be billed every month. This is not good.

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Bay Alarm Medical If there was a way to give negative star rating I would definitely give them a -5 star rating

If there was a way to give negative star rating I would definitely give them a -5 star rating. You can not get ahold of them. Our service was cancelled within two days of receiving it on 4/5 (The machinery was JUNK) and it was almost impossible to make contact with them to get the return authorization number. We finally got it, returned it on 4/7021. They received it 4/12 (Have proof of receiving it) and there have been two billing cycles on my credit card and no credit. They claim to be the number 1 rated system for the product, but as you can tell from the reviews---SOMMEONE isn't real HONEST or their ratings would be much higher. We have been calling their phone numbers and you can reach SOCIAL SECURITY easier on the phone. I would suggest that you select a more reliable service. May I suggest Phillips LIFELINE.

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Bay Alarm Medical Got a "low battery" notification, which is a great tool

Got a "low battery" notification, which is a great tool. My mother is using the equipment, so this is a great way for me to monitor the status of the battery from *** miles away. However when she initially called, she was told her necklace needed replacing as it was a low battery. We have only had the service for 9 months and I was told it would last 2-3 years. I called back and the next person retested all the equipment remotely with the help of my mother. We were told that all the equipment was fine (necklace, base station and Help buttons). The low battery signal may have triggered due to a power failure. (Very possible). So we got two different results from seemingly the same test, which is concerning. Other than that, and the slight wait time for assistance, the service was good and the conversation was understandable and concise.

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Bay Alarm Medical Poor customer service!

Poor customer service! I had several calls with supervisors etc for the past 24 hours with no call back or resolution of the issue. This medical alarm company's function is to receive medical alerts, notify EMS and family after calling the home to make sure it was not a false alarm. Somehow yesterday, fire dept and ambulance was dispatched to my father's home. No one called his cell, home phone or either family member on the account. I now find out that there were NO contact phone numbers or the lock box code on file with the Alarm company. We have had this account for a year with calls to us being made in the past. So somehow all our records were wiped clean with no way to contact us. So the fire dept went out, could not get in the lock box and did not break in the house. My father could have been unconscious or dead and we would not have know, and the EMS would not have ever tried to help him if it was needed. I would not recommend this company for your elderly parent!

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Bay Alarm Medical I cancelled my service as i no longer need it

I cancelled my service as i no longer need it. They told me how to return the equipment which i attempted to do the following week despite the health risk to myself. I am disabled with Parkinson's and i do have difficulty but i try to be independent. I had difficulty in returning the package so i brought it back home and got someone else to return to for me which worked out fine but was not able to do this for a couple of weeks. It also cost me $20.00. I called when i did not get a refund and was told they received it outside of the designated time frame. When the situation was explained including being in the surge of the pandemic i was basically told "per agreement no refund" I was also told that if i could get "proof" from UPS that i tried to return the package they could consider it. What are they asking for ? A note about a transaction that did not happen!. I am a disabled senior trying to manipulate the best i can life circumstances during this very difficult time in an out of control pandemic in Texas. I find the consideration i was shown reprehensible. This is a business that touts its care for the disabled and elderly so i leave it here for you to judge that for yourself. I would never recommend this company to anyone!

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Is Bay Alarm Medical Legit?

Bay Alarm Medical earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Bay Alarm Medical stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Bay Alarm Medical's reputation as a trustworthy leader in their field. Customers can rely on Bay Alarm Medical's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Bay Alarm Medical. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bay Alarm Medical has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Bay Alarm Medical has claimed the domain name for bayalarmmedical.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Bayalarmmedical.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bayalarmmedical.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Bay Alarm Medical have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

About Bay Alarm Medical

Bay Alarm Medical is a reliable and trusted company that offers top-notch medical alert systems to help safeguard the lives of seniors and individuals with medical conditions. Founded in 1946, the company has been providing excellent emergency response services for more than 70 years and has a remarkable reputation in the industry.

Bay Alarm Medical offers a range of medical alert systems, including in-home systems and mobile systems. These systems are designed to provide peace of mind to seniors and individuals with medical conditions who may require immediate medical assistance in case of an emergency. The company's systems are user-friendly and easy to set up, ensuring that customers can quickly activate them in times of need.

The in-home systems offered by Bay Alarm Medical come with various features, such as a waterproof pendant with a range of 1,000 feet and a two-way voice speaker. The mobile systems, on the other hand, are equipped with GPS technology, fall detection sensors, and other advanced features. The company also offers additional features, such as medication reminders and daily check-in services, to enhance the safety and wellbeing of its customers.

Bay Alarm Medical's emergency response team consists of highly trained professionals who are available 24/7 to respond to any emergency situation. The company's monitoring centers are entirely based in the United States, and the team is equipped to handle any medical emergency, from a minor fall to a severe medical condition.

Overall, Bay Alarm Medical is a reputable and reliable company that offers top-of-the-line medical alert systems and excellent customer service. With its range of products and services, the company provides peace of mind to seniors and individuals with medical conditions, allowing them to live independently while knowing that help is always just a button press away.
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  1. Bay Alarm Medical Contacts

  2. Bay Alarm Medical phone numbers
    +1 (877) 522-9633
    +1 (877) 522-9633
    Click up if you have successfully reached Bay Alarm Medical by calling +1 (877) 522-9633 phone number 0 0 users reported that they have successfully reached Bay Alarm Medical by calling +1 (877) 522-9633 phone number Click down if you have unsuccessfully reached Bay Alarm Medical by calling +1 (877) 522-9633 phone number 0 0 users reported that they have UNsuccessfully reached Bay Alarm Medical by calling +1 (877) 522-9633 phone number
  3. Bay Alarm Medical emails
  4. Bay Alarm Medical address
    1140 Galaxy Way Ste 150, Concord, California, 94520-5774, United States
  5. Bay Alarm Medical social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2024

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