Qatar Airways
reviews and complaints

Dear Sir/Mdm

I was on this flight with my husband , Lin Ming Hoe he was booked seated at 18E and myself 18F (Ms Ho Soon Kee). Unfortunately, when food and drink were served, the tray was broken (attached photo) and could not display.

We were hence separated away from the original seat . This had been inconvenience us . We were upset.

I do not think this is acceptable as this is the basic display essential board, how could this been neglected. We had chosen and paid for the seat and my husband had to move all the way behind to 25E.

This is my unhappiness feedback and it should be look into by Qatar Airline.

Kind Regards

Ho Soon Kee

I recently traveled with Qatar Airways to Dubai on a family function that was scheduled for Sept. 12, 2023. I arrived in Dubai without any of my 3 baggage on Sept. 11, 2023. Given the situation that checked in even my overnight baggage, I had nothing to wear the next day. Until late in the evening on Sept 12, 2023, I had to pay a taxi fare to and fro from Rove Marina to the airport to pick up my baggage since I was unable to attend the family function I traveled for. I hereby write to submit a claim for reimbursement.

Ahmed Rogers

1717 BATH Road, apt Q 11

Bristol, PA 19007

US

[protected]

[protected]@YAHOO.COM

On my return from Ireland on the 13/09/23 with my wife and 4 children, we had a stopover from Doha to Dar Es Salaam in Kilimanjaro, there was a technical problem with the plane and caused us a 32-hour delay which caused me to miss my flight to Saudi Arabia on the 15/09/23.

I had to pay for another flight to Saudi Arabia on the 17/09/23 causing me to be late to resume my work in Neom project which my area director was not pleased about.

Not only the cost of booking a new flight to Saudi but also 2 days income was lost.

How can i go about reclaiming these expenses?

Booking reference: DUB-DAR 3R9UA4.

I flew with you guys on Aug. 26, 2023 from PVG - DOH - BOS, and my luggage is mishandled. I filed a report to the Qatar Airways office at BOS arrivals. They said that they would email me for the next steps, but I never received any emails. Could you check that and see what's going on? My luggage is examined as unrepairable by the luggage company. So I would like to know what are you guys going to do about it.

Hi,

I am writing to know the status of my delayed baggage which was supposed to be delivered at my residence. I have already made 2 visits to the airport to collect my baggage but unfortunately there is no trace. Also, I have tried to track my delayed baggage with the links provided but still there is no information available.

I have attached my e-ticket and the property irregularity report slip for your kind reference.

Looking forward for a prompt response.

Thanks and regards,

Alpesh Prajapati

+[protected]

Hi,

please refer to the booking confirmation in attachment.

The flight has been delayed and we landed in Abu Dhabi, instead of Sharjah, which is at the opposite of the place we were going.

This caused us a financial loss and increase of stress.

According to the law, we are entitled to the refund of our tickets.

Thank you for proceeding to the refund.

My booking was on 16th August,2023 from Kolkata (QR 541) to Doha and onward journey from Doha to Birmingham (QR 0033).The Flight from Kolkata was delayed and as a result I missed the connecting Flight to BHX.Everything was totally disorganised in Doha with gross pandemonium.

I had two options,either to stay back in Doha for the day to catch the flight next day or catch the Heathrow flight that day.I had to reach Birmingham that day as I had to be with my daughter to provide child care for her infant twins.

I had to board the flight to London (QR1) reached in the evening,reaching Birmingham late evening by personal transport.

So my contentions are -

1) My Ticket to Birmingham being more expensive than London, should be reimbursed.

2) As I have had to arrange personal transport to Birmingham,it also should be reimbursed.

A Claim of 400 pounds is being made

I write with reference to the above flight on 11th July (initially to Doha, then on to Bangkok) the flight was delayed by almost two hours (which I appreciate may not be the fault of the airline) but it did mean that I missed my adjoins flight the following morning to Bangkok and was made to wait until later to that evening before I could eventually get the adjoining flight.

I admit that the airline looked after us all very well by supplying a hotel and food until our flight was ready, however my partner who had already spent over twelve hours travelling from her home to Bangkok then was forced to wait another twelve hours for me which was incredibly discomfortable for her.

I have received an email from yours self requesting a review (which I am hesitant about doing as I didn’t want to sound disingenuous)

However their are a couple of things that i will tell you privately (rather than broadcast it publicly)

Firstly the amount of time it took to clean up after eating was probably slightly to long to be honest (and no slur on your staff who were brilliant on all four flights) but maybe the cleaning up could’ve been quicker.

The one hours free internet signal didn’t really exist and some airlines do give full Wi-Fi coverage for the wholesale duration of the flight and maybe something Qatar airlines should consider doing.

I have decided to share these thoughts with you privately.

Yours Sincerely

Paul Knight.



I want to bring to your attention several issues that I encountered during my recent flight:

The onboard folding table was broken and not functional.

The windows were dirty and needed cleaning.

The TV in my seating area was not functioning properly.

The flight experienced a delay of approximately 2 hours before takeoff.

I believe it is important to address these concerns to ensure a more satisfactory experience for passengers in the future. I was in a business trip for 3 days, where I missed my first dinner meeting on the day off arrival due to flight delays. Your attention to these matters is greatly appreciated.

Thank you.

Good morning... i am writing to air my complaints against the treatment I have experienced to one of your Business Class Crew.

My husband and I were originally booked to Economy Class... but since we were offered a chance to upgrade (from my email) our flight from Economy to Business Class by paying an additional fee, I grab the opportunity so that me and my husband can experience the so called " truly remarkable journey and experience a new level of comfort, attention to detail and unparalleled service in Business Class".

True enough, our upgraded flight from Manila to Doha (May 22,2023 QR 933) was remarkable...indeed my husband and I enjoyed the Business Class.We were seated at 1K and 1J... the attending Staff was very attentive and caring...Because we were so happy with the experienced we had in the business class from our previous flight, we decided to try to upgrade our succeeding flights in Qatar Airline... I actually booked roundtrip flights for my husband and I (Manila/Barcelona). So as soon as we landed in Doha, we approached the Qatar Kiosk at Doha airport hoping we could also upgrade our flight from Doha to Barcelona to Business Class...but sad to say, the Business Class was already full. The same was true for our flight from Barcelona to Doha.

We did not lose hope of upgrading our flight to Business Class... luckily, our flight from Doha to Manila (June 5 QR928) was Upgraded to Business Class... This time, because the Business Class was almost full,we settled for a separate seat just to be able to be in the Business Class... our original seats were 1A and 6G...But with God's help, my husband and I were able to persuade our neighbors to swap seat with us so that we can be together for the duration of our flight to Manila. We were able to seat together at 5E and 5F.

Though we were so happy to be able to upgrade our flight to Business Class, I was really disappointed at how I was treated by the attending Crew. Since I was seated beside my husband, I was able to see how his attending crew is doing, and from the previous business class flight we had, I'm expecting to get the same treatment as his attending crew gave him...From Sleep ware to Food Service... It was a very disappointing experience for me...

When they gave out the sleep wear, the attending crew assigned did not even approached me so i was not given mine which I know I am also entitled to one...when I asked the attending crew serving my husband about for my sleepwear, a man came and introduced himself as the Team Leader (Panganiban, John Leo Tenga 40549) for that flight and said he was sorry because "there were not enough sleep wear for everyone in the Business Class" ... are they not informed by the ground Crew on number of expected Business Class passengers so that they can prepare? to think the flight originated from your Hub ... so they have all the time to replenish what's needed for all the passengers ... unless you really have that policy that they should only choose on who should receive and who should not... in exchange the Team Leader said he will just cover my seat...do you think just covering one's seat is enough ? Is it fair for me?

The Food... from the time we were seated, my husband was given the Menu so that he can choose ahead of time what he wants to eat. Sadly, again, the supposedly assigned crew to my seat did not even bother to go see if i already have the Menu ... Upon seeing that I do not have the Menu to select the food I want to eat, my husband gave his Menu to me. When the crew approached my husband again for his preferred food, he was asked for his choices of appetizer, salad , main menu, desert and even drinks to go with the food. As for me, the crew approached me just to be asked to choose from meat or prawn ( i choose Prawn) and the drinks... that's it. Does this mean I am not entitled to choose what kind of appetizer, salad and dessert I will have? While others, including my husband were given choices of what they want and were being nicely treated and served? seeing this unfair treatment im recieving after paying a higher amount just to be in the business class, i can not help but feel so belittled. I really can not stop my emotion knowing how I was unfairly treated...to think it was my decision to upgrade from economy to Business Class..

I can not help but feel bad out of self pity... I really cried my heart out... I'm really hurt... My husband was trying his best to pacify me when one of the crew saw us and apologized for the behaviour of her team mate. .. and then called the attention the crew assigned to me and told her to go and ask for an apology.

Yes she did ask for an apology.. but don't you think it's rather too late for me to have a very bad impression of how the Business Class Passenger of Qatar Airways was randomly treated badly.?

My husband and I are seasoned travelers... This is not the first time we took Qatar...but this is the first time we tried to venture on upgrading from Economy Class to Business Class because we want to experience for ourselves your claim of being the BEST in the industry. Since your Crew are the frontliners of your Airlines, they can make or break your Company. Whether my experience from your crew is a remote one, I hope you can make the necessary steps to address this issue.

Sincerely,

Bethzaida G. Tam

There was a case registered for the refund with voucher SCAM of qatar airways. I have been trying to seek help for so long through their facebook page(where they gave no help and deleted my comment i posted about the complaints), Twitter account and support chats.

case reference:   CAS-2121883-L1B4K8 ) CRM:[protected]

I partially canceled the ticket for a travel voucher for my canceled return journey, but the voucher amount was just 5000 INR, i booked the two-way ticket for 153000 INR! According to their policy there are some deductions but 5k INR was their scam, what can i do now? i even asked for a price breakdown on how did they reach 5k, they didnt give any,