Qatar Airways
reviews and complaints

Dear Qatar Airways,

I want to make a complaint about my last flight from Doha to Bucharest on 3 April. I booked an online seat 21 A. I was given a boarding pass for the same in Colombo. But when I boarded in Doha, the staff at the counter changed my seat to 10A stating that 21 A was already allocated.

I’m a Silver frequent flyer on one world. When I boarded the plane, I found that the seat that I got is not comfortable at all.

I strongly condemn this act and I wish you will make sure that this will not happen again when I’ll fly again on 7 April.

As a Silver privilege member, I should be compensated for this incident making my travel an uncomfortable one.

Thanks

Saja

My Locator # is SYDN28 under Kanwar Dhillon. I flew from Amritsar, India to Doha, Doha to Chicago on 31st of March. My next flight was on 31st of March form Chicago to Doha under QR2742(American Airways #AA3113). This flight kept delaying to later and later in the day and finally, was cancelled. The next available flight given to me was on 02April, AA would not provide any hotel accommodations. I made a decision to rent a car from Chicago to travel to Detroit on 31st of March and I rented one from Hertz.

I can be reached at ken.[protected]@gm.com or at [protected].

I took the flight from Cebu-too Doah 27 of march flight QR0925. I had one suitcase to be checked in locked with a code lock . In the suitcase I put a phone; Samsung galaxy A5.

From Doah after about 8 hours transfer I took flight to Oslo airport 7.35 too Oslo airport with flight QR0175 the 28 of march.

When I picked up my checked in suitcase in Oslo I saw that the baggae tag on the suitcase was missing. I thougt it has been fall of.

Because I was vewry tired after a long flight and 33 hours withot a sleep I did not unpack my suitcase late 29 of march. When I did that the phone inside the suitcase was missing. The suitcase was locked before open it

Best regards

Geir Innset Lien

phone: +47 [protected]

e-mail: [protected]@online.no

We were booked on flight QR328 from Gatwick to Doha on 13 September 2023.

This booking together with pre-paid seat allocation was made in October 2022.

Have just been advised by our travel agent that this flight QR5942 is now co-shared with British Airways and that our seat allocation has been cancelled and that British Airways seat allocation has subsequently closed

We are an elderly couple travelling to the UK from Australia and especially chose to pay for prior seat allocation due to our age and underlying health conditions.

We have travelled with Qatar on previous occasions and have received a high standard of service. On this occasion, we have not only had our flight QR989 from Melbourne to Qatar changed by 7 hours but now our pre-paid seat allocation has been cancelled on our return from Gatwick to Doha,

We would grateful if you could look into this matter for us.

Thanks

Graham & Carol Downs

+61 [protected]

gra.[protected]@bigpond.com

I have still not received my luggage as I was taken off to Hail at Around 01:00pm yesterday on 25.03.2023. I took a flight from Nepal-Kathmandu on 25.03.2023 with ticket confirmation number SCV87P at 02:15 AM. My flight was from Nepal Kathmandu then Doha and then Riyadh and then from Saudi Airlines from Riyadh to Hail(Saudi Arabia). As per instruction given from Nepal I should pick my luggage direct to my destination Hail-Saudi Arabia but upon reaching here in Hail I didn't find my luggage. Could you kindly support and give advice regarding this issue.

I already filed the complaint of missing luggage in Hail Airport with Claim#HAS SV 35279 on the same date 25.03.2023 upon reaching.

Bikash Maharjan

Ticket Reference-SCV87P

Luggage Tag # SCV*&P 1/23

Bar Code# [protected]

Mobile# 00 966 [protected]

Email- [protected]@gmail.com

I had travelled from Mumbai, India to Dublin, Ireland on 4th March 2023 by Qatar Airlines. My check-in bag I received in state of sorry with cracked wheel bases, torn zip stitching, marks all over its body despite I had got it wrapped in Mumbai Airport!

Since my arrival, I am trying to get hold of Qatar Complaint department to raise my complaint about their mishandling & my every effort is just in vain!

Its truly injustice looking at the way they handle our belongings & then the way their customer service works!

Good afternoon,

My name is IRINA MANCIULESCU, I am from Bucharest and I am member of Qatar Airways- no. member [protected].

Also, my husband ION MANCIULESCU is member of Qatar Airways- no. member [protected].

On 12.01.2023, my husband and I bought from QATAR AIRWAYS ROMANIA, online, cash+avios, 2 travel tickets BUCHAREST ( ROMANIA)- CEBU ( Philippines), on the route provided by you, as follows:

- MANCIULESCU IRINA, round trip ticket RO263/OTP-IST/17.02.2023- flight time h 16:25-18:40, QR246/IST-DOH/17.02.2023- flight time, on 17.02.2023 hour 20:15- on 18.02.2023 hour 00:15, QR924/DOH-CEB/18.02.2023, and

QR925/CEB-DOH/27.02.2023, QR235/DOH-IST/28.02.2023, RO262/IST-OTP/28.02.2023 (KKMMDI);

- MANCIULESCU ION, round trip ticket RO263/OTP-IST/17.02.2023- flight time h 16:25-18:40, QR246/IST-DOH/17.02.2023- flight time, on 17.02.2023 hour 20:15- on 18.02.2023 hour 00:15, QR924/DOH-CEB/18.02.2023, and

QR925/CEB-DOH/27.02.2023, QR235/DOH-IST/28.02.2023, RO262/IST-OTP/28.02.2023 (KJQAIF)

The tickets were purchased for tourist purposes, and after purchasing the transport tickets we booked an accommodation in CEBU, at SHANGRI-LA MACTAN CEBU hotel, price per night 1,327.13 RON, non-refundable.

On 16.01.2023 I was informed by email, by the TAROM company, about the change in the flight schedule from 17.02.2023, on the BUCHAREST-ISTANBUL route, it becoming h 16:25-19:15.

On 17.01.2023, my husband ION MANCIULESCU contacted the company QATAR AIRWAYS ROMANIA, by phone, informing it of the change in the flight schedule, and asking to change the BUCHAREST -ISTANBUL flight to another time

because the transfer time between the flight BUCHAREST-ISTANBUL and ISTANBUL-DOHA became only 1 h. The representative of the QATAR AIRWAYS ROMANIA -assured him that it was the connecting flight and the time of 1 h for connecting

is enough.

Subsequent, on 07.02.2023, I was informed by you, via email, received from ( [protected]@qatarairways.com.qa), that there were changes in the flight schedule on the route RO263/OTP-IST/17.02.2023,

the flight time has changed for 17.02.2023 and became h 16:25-19:15, the flight time on the other routes remains unchanged.

24hours before the Bucharest-Istanbul flight, the check-in was opened online, only for the route Bucharest-Istanbul, not having the possibility of doing online check-in on the ISTANBUL-DOHA route.

On 17.02.2023 we contacted QATAR staff from AIRPORT OTOPENI BUCHAREST in order to make check-in on route ISTANBUL-DOHA, the staff refused us telling us that this is done only in ISTANBUL Airport.

Also we contacted TAROM staff from Airport OTOPENI BANEASA in order to make check-in on route ISTANBUL-DOHA, the staff refused us telling that it cannot interfere with the applicaion of other companies.

The flight on route BUCHAREST-ISTANBUL was made on time h 16:25-19:15, without delay.

In the ISTANBUL airport we presented ourselves at the QATAR check-in, but it was closed because the time between the closing of the check-in and the opening of the gates was only 1 h.

The QATAR ISTANBUL staff informed us that the check-in is closed, it cannot be opened and our luggage is no longer on the plane. The QATAR ISTANBUL staff did not offer us any solution for the continuation of the journey.

We were instructed to pick up our luggage form the arrival lane. We went to the arrival lane but our luggaje was not there, we were directed by the airoport staff to the "lost luggage" office, our luggage was not there too.

Our luggage was on the plane and it was taken out from the plane by the "lost luggage" staff.

My husband ION MANCIULESCU contacted the company QATAR AIRWAYS TURCIA, by phone, informing our problem but the QATAR ISTANBUL staff did not offer us any solution for the continuation of the journey, having in mind that

we already paid our tickets for the whole travel.

We bought tickets to our destination from own sources, CEBU PHILIPPINES, the second time. Because the QATAR AIRWAYS has only 4 flights per week to CEBU PHILIPPINES, and we lost the flight, we bought the tickets from EMIRATES COMPANY,

with a stopover of 21h in DUBAI.

The travel policy of the QATAR company is that, without notifying us through any means of communication ( email or phone), in the event that a flight from route has not been performed, all other flights are cancelled.

As a result, on the way back, flights on the CEBU-DOHA and DOHA- ISTANBUL route have been cancelled.The QATAR PHILIPPINES staff ( from front office and the staff contacted on phone) did not offer us any solution for returning home.

Basically, we were abandoned, without any solution from the company to be repatriated.

Due to the fact that we were not offered any solution for making the flight,because we no longer had the financial resources to pay for a new travel ticket from my own sources,we have

contacted to a travel company from ROMANIA, MARSHAL TURISM SRL, a company that bought us return tickets, tickets that we paid upon returning to the country.

The travel tickets were purchased on the available routes, and the only ones available are with the company EMIRATES - business class.

As a result of the fact that we were not offered any solution for making the flight, we purchased travel tickets for the planned vacation on our own account and from our own sources, twice.

Considering the above, we claim the payment of all the expenses incurred for making the trip, as follows :

- FLIGHT EXPENSES, for me and my husband, to Emirates Company on route ISTANBUL-DUBAI; DUBAI- CEBU - 2.840,00 USD;

- Accomodation EXPENSES stopover in DUBAI 21H EUR 344,88;

- EXPENSES FOR 1 NIGHT'S accommodation lost(non-refundable) the hotel SHANGRI-LA MACTAN CEBU - 1.327,13 RON;

- FLIGHT EXPENSES, for me and my husband, to Emirates Company on route CEBU- ISTANBUL; ISTANBUL- BUCURESTI, business class, 3.700,00 EUR;

- Accomodation expenses stopover in CEBU 24 H - 1.180,00 RON.

Also, the events to which we were subjected during the holiday trip: flight loss, luggage recovery, flight cancellation by your company, contact a turism company in order to buy and pay for us

return flight tickets, affected the smooth development of our vacation.

Thus, I hereby file this claim, and request the payment of material compensation which will cover both the expenses incurred for the vacation and the moral damages as a result of the events to which we were subjected,

in total amount of EUR 19.044,88, USD 2.840,00, RON 2.507,13, as follows:

- material damages:2.840,00 USD, EUR 4.044,88, RON 2.507,13 according to the above mentioned;

- moral damages 15.000,00 EUR ( 7.500,00EUR/person)-we guaranteed the tourism company with our word that upon arrivall we will pay in full the whole sum of money lended to us.

Payment will be made, in equivalent RON, to the accont IBAN RO73 BRDE 441SV432 7861 4410, opened with BRD ROMANIA, relating to the card - VISA STANDARD ...6810, owner MANCIULESCU IRINA.

I am attaching supporting documents to this complaint.

We consider that the facts happened, changing the flight schedule on the Bucharest- Istanbul route, with a difference of only 1 h, physically impossible flight schedule, and not offering any solution from QATAR COMPANY

staff for the paid flight it is due to an error on the part of your company and is not fraudulent action.

We hope for an amicable resolution of the complaint, otherwise, we reserve the right to address all competent organizations:

- the National Agency for Consumer protection- to analyze if that QATAR Company sell fraudulent travel tickets;

- our lawyer in order to open civil process for placing on the market and selling fraudulent travel tickets;

- criminal complaint to the authorities of the Romanian State to analyse the criminal character of the abandonment action outside the country's borders, no money;

- all tourism company - in order to inform them , that QATAR COMPANY placing on the market and selling fraudulent travel tickets;

- all Insurance Company - also to inform them , that QATAR COMPANY placing on the market and selling fraudulent travel tickets

- and finally but not only- to the people- throught Media Online.

Respectfully,

Irina MANCIULESCU - phone 00 40 [protected], email irina.[protected]@gmail.com

Ion MANCIULESCU- phone 00 40 [protected], email ion.[protected]@mvgrup.ro

Dear Qatar Airways this is second time i am submitting my complain, the first complain was submitted on dated Feb 27, 2023 5:07 pm EST and till today no one has replied me from Qatar airways i am really disappointed that what kind of airline is this no one is taking the responsibility to solve the lost luggage issue, please respect your business and customer. The stress and depuration I am continue feeling cannot be explain in words. I travelled from Manchester to Jeddah via Doha on 08-11-2022. on arrival at Jeddah airport I was waiting for my luggage for nearly three hours and then I been told that my 25kg suit case has been lost and as soon it recovered Qatar airways staff will informed me but nothing happened, during my stay in Saudi I visited Jeddah airport Qatar airways lost luggage office two times before went to medina where but I been told for wait, I was totally helpless because of my personal belongings, family friends gifts and my medicines etc. anyway I came back to UK dated 24/11/2022 since then up to today I am daily contacting Qatar airways via email and what sup the contact details I been given with lost luggage file reference but always same computer message revised from Qatar airways nobody has contacted me in person or replied me as staff member of Qatar airways from lost luggage or any other customers service, the insult and stress I feel every day because of the poor response cannot explain in words, my simple request is that is there any human available in Qatar airways to deal with my complain please, my all details are up dated on lost luggage file and on what sup etc.

M J AKBAR

[protected]

Lost luggage reference

JED2864780/AKBAR

On or around October, 2022, I booked a round trip flight on American Airlines from Philadelphia to Nairobi, Kenya. This flight was a code share flight with Qatar Airways for travel on December 21 return on January 9.

In November, 2022 I got an email that Qatar had cancelled my flight and rebooked me on a different fight with a 7.5 hour layover in Doha, just under 8 hours for their requirement to provide accommodation.

We had time constrains with my daughter’s schedule at UPENN and could not afford to spend over a day in Doha when we were traveling to see my Elderly parent (Dad, 96 and Mum 89) in Nairobi.

I requested American Airlines to put me on a different carrier on my outbound flight which they did. We flew from Philadelphia to London and London to Nairobi with both us of having 2 bags each, each weighing under 23 Kgs. For a total of 92 Kgs without any PROBLEM.

My return flight remained with Qatar and prior to my departure, I confirmed Baggage Allowance on Qatar’s own Website which shows “flights to/from Africa or America 2 pieces (23kg/50lb each) (Exhibit “A”). I then proceeded to confirm this Baggage Allowance with Qatar (Exhibit “B”) and with American Airlines (Exhibit “C”). Also attached is my Flight Itinerary showing two passenger, Rajal Fox and Cassandra Fox (Exhibit “D”) and four under weight (4) Baggage Tags issued by Qatar (Exhibit “E”).

We arrive at Nairobi Airport of January 9 and Qatar informs me that we are allowed only one (1) piece of luggage per person and that if I wanted our second pieces, we would have to pay. I proceeded to show them their own Baggage Allowance Policy, their Agent’s Confirmation as well as American Airlines confirmation.

QATAR REFUSED TO ACCEPT ANY OF THESE DOCUMENTS AND STATED ‘PAY UP OF YOUR BAGS DON’T FLY”. I had no choice but to do so and then they FRAUDULENTLY APPLY BOTH SUITCASE TO MY DAUGHTER’S TICKET AND CALLED IS “EXCESS BAGGAGE”.

They have failed and refused to refund my money and their fraudulent practices should be carefully reviewed by the Department. APPARENTLY THEY ARE KNOWN FOR THIS KIND OF PRACTICE.

CONTACT: [protected]@yahoo.com

I travelled from Jedda to Doha and then ono London Gatwick.

There were 9 of us travelling and we checked in 9 Zam Zam waters at the check-in. The water did not arrive at Gatwick.

The BA service desk was awful, staff were rude and couldn't really care.

I've had to come home now with all guests coming to visit and expecting Zam Zam water.

Im not even sure what to do next, how do i chase?

Good day

I made a booking through flight centre for 2 passengers myself and my wife

My wife needs to stay longer.

We paid ZAR 27 000 per passenger when we did the booking

We wanted to change flight for 1 passenger to the 28 March

Flight centre quoted ZAR 8800 for change

The flight cost for 28 March is ZAR 26 747 which is +/- the cost when we made the booking

We respectfully request if you could verify the additional cost for change of date please

Regards

G J Strydom

We booked our flights way in advanced. We have been inform that we have to change our seating beacause the airline change the planes. We are 4 people travelling 22 hours. 2 kids age 12. We did book our seats at the back, middle row all next to one another. We always book our flights with Qatar because we have never had any problems of so kind. Since my kids were babies! They are very comfortable with the seats we always booked. They can lie backwards in those seats and dont desturb any passanger of so kind. No one can complain about there seats that are backwards or so, because they will sleep.

it is a very long flight, even for most adults. The airline changed both our seats on our flights back from Bali. My husband got stiff muscles in his knees because he teared the muscles off (sport). How can they be comfortable on a 22 hour flight. i really dont want to complain on social media.

if you can please find us seats at the back all 4 together will be excellent OR the airline have to upgrade us. This is not our mistake, and i really want my kids and my husband to be comfortable on this long flight. I believe the airline will assist us with kindness.

Depature date: 4 April 1:05 Denpasar Arrive 4 April 5:35 Denpasar

Departure 4 April 8:05 Doha Arrive 4 April 15:30 Jhb

flight no. QR 961 and QR 1377

Regards

Me. IC Liebenberg

I purchased a Q suite ticket, specifically selecting the return flight as refundable as my travel plans weren’t concrete. When I went to change the return, Qatar stated I could not change the itinerary until I started flying. Spoke with two reps who confirmed I would receive the entire refundable amount.

Once I started my flight I requested the refund and they did not wholly refund. They re-calculated the fare and took an extra $2,000 from me. I will be happy to provide details.

January 24. Check in staff at SFO was unprofessional.

PNR PSJYTV

This is a staff ticket but not a free ticket. I am the last one to check in. I have 1 check in bag and 1 roller bag which was over weight. I have no issues to check in, but I have to remove my documents. Ms. Rosina objects to that stating there are other people in line, which is not true. Counter was closing after 15 minutes. Should I leave my travel documents like passport and ID in the roller bag? Would Rosina behave the same way if I was a revenue PAX? Then she weighs my handbag and first time in aviation experience, has someone weighed a hand bag? Then she forces me to hand my bag to her and puts tag on it. I dont like my belongings to be touched by others. What was the issue if I would put the tag myself? Why this differential treatment? Last summer, I sent my UM son via Qatar to India and paid full fare. WIll I be doing this now? No. Ms. Rosina was not doing a favor on me. I stayed last in check in que and behaving professionally. Qatar travels to US but should learn from US carriers in respectful treatment of staff travellers especially when seats are available. Ms. Rosina told me "no seats available" to keep me on the edge when every second row in the aircraft had a vacant seat.

Please learn from US carriers including your Code Share partner American Airlines on how we treat our aviation colleagues.

Dear Qatar Airways please consider me as human and do not ignore complain this time please. The stress and depuration I am continue feeling cannot be explain in words. I travelled from Manchester to Jeddah via Doha on 08-11-2022. on arrival at Jeddah airport I was waiting for my luggage for nearly three hours and then I been told that my 25kg suit case has been lost and as soon it recovered Qatar airways staff will informed me but nothing happened, during my stay in Saudi I visited Jeddah airport Qatar airways lost luggage office two times before went to medina where but I been told for wait, I was totally helpless because of my personal belongings, family friends gifts and my medicines etc. anyway I came back to UK dated 24/11/2022 since then up to today I am daily contacting Qatar airways via email and what sup the contact details I been given with lost luggage file reference but always same computer message revised from Qatar airways nobody has contacted me in person or replied me as staff member of Qatar airways from lost luggage or any other customers service, the insult and stress I feel every day because of the poor response cannot explain in words, my simple request is that is there any human available in Qatar airways to deal with my complain please, my all details are up dated on lost luggage file and on what sup etc.

M J AKBAR

[protected]

Lost luggage reference

JED2864780/AKBAR

It was quite disappointing to know that two flights got cancelled on same day and we had difficulty not just staying in Doha for long 12+ hours, also we got following hardships during this trip.

we were supposed to land in RDU on Feb 15th where as we reached RDU after 24 hrs.

This has lead to

- I Venkata Gampa loosing one day of consulting equal to approx. 1000 USD
- Taxi at Dallas (no where this was part of trip. we were forced to go Dallas and back to RDU)- spent about 100 USD on back and forth to airport
- My son lost one full school day impacting his schedule
- I got to spend 100 USD on priority pass for using rest rooms

so total 1200 USD is to be paid by Qatar for their 24+ delay.

Hello we are a family of 4 traveling from cape town to Auckland via doha on qatar airways. 3 of us have a south African passport and 1 has a Nepalese passport. Our flight was for 3 feb QR1370 from cpt. Unfortunately we couldn't check in as we were told at the check in counter that with a Nepalese passport we need a transit visa for Australia as plane stops for 1.5 hours in adelaide to refuel and clean. This was a shock to us. I checked the transit visa requirements for Australia page and first two points says for less than 8 hours with a forward flight we dont need one. Unfortunately I didn't realize it doesnt hold for all passports. Our travel agent also missed this completely.

We both missed this.

What annoyed me was that if the airline knew this all along why were we not alerted? You had our passport details. You knew were flying to Auckland and the only reason for stopping in adelaide is for your reasons. This has caused tremendous stress. We were traveling with kids and we cant split up and go. We had airport hotel booked for long doha transit, hotel in auckland, shuttles and accommodation in Rotorua booked. I was due to start work on 9 feb. Now we are trying to apply for transit visa amd I cant without flight details. First available flight is 1 march! All airlines are booked. We will probably have to pay more for rebooking. We were emigrating so we have sold all household contents and cars in cape town. We are stranded. And to think that the airline could have taken some responsibility in notifying us as you deal with this daily and your flight plan to Auckland is via Australia, its very frustrating. We didn't plan to go to Australia. We want to go to NZ.

This is very frustrating. Please make changes so future passengers don't go through this trouble. We have traveled with qatar many times and actually like your service.

Qatar Airways Booking # 4WOPJQ – Ticket # 157 – [protected] - Toronto to Goa (India)
Summarizing, My Ticket was cancelled by Qatar Airways (QA) (why QA has cancelled, is under investigation) Qatar Airways has sent the Refund Voucher to Trip Central on December 29, 2022, but I have not received the money in my Credit Card account. Since the date the payment voucher was received directly by Liz Marquis of Trip Central on December 29th, I am following up from pillar to post even till today with both Qatar Airways and Trip Central, as Trip Central states that the payment must be made by Qatar Air ways, and Qatar Airways states that the payment should be from Trip Central. In my numerous recent follow up, Qatar Airways CSR said you (QA) will not deal with me regarding the refund as you (QA) have already issued the Voucher to Trip Central. I request that full payment be made to me plus $500 for interest and all this unnecessary torture for lack of knowledge of the staff who have dealt with this Booking and with Airline Vouchers. In this whole mess on all fronts going on for a month to date, Trip Central says one thing about the Voucher, Qatar Airways says another thing and the sufferer is the Client both monetarily and physically. Please give me my money of the full ticket plus $ 500 my Credit Card Account that was used to make the Ticket payment.

Hillary Correa
[protected]
hillary.[protected]@hotmail.ca

To whom it may concern,

Re: booking reference MI2KAE, travelling Heathrow (QR4) - Doha; Doha - Perth (QR900).

I flew business class 22Jan23 London - Doha - Perth, my baggage was missing for over 4 days. I waiting 2 hours at the airport upon arrival, and watched many people take their luggage efficiently and go through customs. It would have been great to receive a text or email anytime during my 22 hours of travel to inform me that my luggage was not on either plane, rather than waiting and stressing after a very long flight.

I understand things go missing and Qatar flies around the world; but customers should be treated with dignity, honesty and respect, especially after you lost their bags. The fact that Qatar did not go out of their way to contact me; many of my messages had fallen on deaf ears; and the representatives I spoke to on the phone did not lead me in the right direction made this process extremely frustrating. I was so worried my items were gone and I had important work documents that would have been required for a work meeting which occurred 27th January 2023. I also had to purchase new medication; new toiletries and went without a hire item which is to be returned late.

Should you have been honest in a timely manner and updated me on the whereabouts of my luggage, this process would have been a lot simpler and it would have saved me the stress and anxiety. My luggage arrived at my house 1930 last night, which I am grateful for. However, where was the communication?

May I please kindly request some form of compensation? Whether it be in the form of flight credit or Avios points; I am not too fussy. My return flight cost around $12,000 Australian dollars, I wouldn't even expect to be treated like so from a budget airline.

Please see below baggage receipt details:

[edited]

Dear sirs,

I have a late refund process since 3 month ago, and I tried to send emails, and I called the handling office at copenhagen airport of qatar airways as well the head office in Doha, but still no one is answering me, bu the way I have in my hand the autorefund receipt and the number of auto refund and as per the rules of refund it should take max 15 working days to get the amount, still after 3 month nothg shown, my name is Jasim zanagana, and I am shocked from the service of Qatar airways, why they are treating their customers like that, if you are planning to keep our money, tell us that and dont cheat us and make auto refund just to give us a receipt

My contact number 0046 [protected]

Can anyone tell me whts is reason I can get my refund please and why no one is anseering me either by emails or phone calls