Qatar Airways
reviews and complaints

I am compelled to share my recent devastating experience with Qatar Airways which was characterized by a shocking lack of coordination and customer empathy. My wife and I had a flight scheduled from London to Jakarta with a layover in Doha. Upon arriving at Heathrow and beginning our check-in process, we were informed that our tickets from Doha to Jakarta had been cancelled. A subsequent interaction with a Qatar Airways representative further muddled the situation as they informed us that it was our London to Doha flight that had been cancelled, not the latter.

Despite assurances from the operations supervisor and her team that the issue would be resolved and we would be able to board the flight, we were ultimately denied access due to the flight being overbooked. The chaotic miscommunication and lack of transparency not only led to immense confusion but also subjected us to high levels of stress and disappointment, especially considering my wife is currently pregnant.

We were left in a vulnerable position, with consequential losses including a non-refundable hotel stay at the Jakarta Four Seasons and a subsequent flight from Jakarta to Bali. The sheer lack of accountability from the airline and the casual mention of a 5% overbooking policy was deeply disturbing. It seemed as though the airline placed higher importance on maximizing ticket sales rather than ensuring the peace of mind and satisfaction of their customers.

While we hope to be compensated for our financial losses and emotional distress, the experience has significantly shaken our faith in Qatar Airways. The airline's handling of the situation was far from satisfactory. I advise prospective passengers to consider other options to avoid such disruptive experiences.

At the time of writing this review, we are still waiting for our revised flight tickets and a more comprehensive resolution from Qatar Airways. The entire episode has been a bitter ordeal and has grossly tarnished our view of what was once a reputed airline. The lasting impact on our holiday plans and the toll it took on our wellbeing was far from what one expects when embarking on a journey with an esteemed international carrier like Qatar Airways.

My spouse and I have called 03-[protected] at 9:27am and 9:40am (Malaysia time zone) respectively with personnel claimed as Ria and Esa just to ask if meal preference for flight from KLIA-Doha-Montreal could be deleted from Vegan meal preference which could not be changed in the website.

It is really rude when the personnel instructed us to call again just because we could not answer the question which we do not really understand where we could find from our eTicket that has been issued by an agent in Canada. When I took the call from my spouse (husband), I asked the customer service personnel what she or he wanted from the eTicket, they keep on asking the contact no. and email which we are not sure whether it is ours or the agent that issued the ticket to us.

I have been dealing with other airlines before, where all the customer services personnel will always try to help us in whatever way to verify whatever info in the eTicket and not as complicated and rude personality/ communication of these Qatar Airways Customer Services Personnel.

By right, eTicket no. should be enough as verification.

Appreciate if these personnel could improve their communication skill and have empathy on people who really need helps. I will not call (having to wait) if I can solve the issue myself through the self service online services.

Please improve immediately.

We feel really frustrated with this experience.

Gd morning

My name is dr hassan el hassan I am american citizen

I would like to file a claim regarding the customer service of the qatar airways, I enjoy traveling with qatar airlines, abut I am having a problem every time I book online, they charge me twice and it takes month to get my money back, my last travel I booked two tickets and the flight was canceled the next day, I contacted the customer services and both times the representative were so rude, I was just frustrated and the only answers received was we don’t know how to help

It was such a bad experience because I had some issue with other airline when they cancelled a flight, they provided me with all the help that I needed

I had to dispute the transaction with my bank to get my refund.

I like to travel with qatar airlines but I will think hundred times now before I book due to the customer service

Thank you

Hassan el hassan d.M. D

Associate professor

Department of dentistry, oral & maxillofacial surgery

Marshall university joan c edwards school of medicine

1616 13th avenue suite #200

Huntington, wv 25701

O: [protected]

F: [protected]

M: [protected]

Dear Qatar airways:

I'm Mohamed Shaaban Elsayed ,

My privilege club no. [protected].

I had a flight last Thursday under booking reference. LN7FS9

Last Thursday, my flight from Cairo to Doha planned to take off 02:15 am and unfortunately the flight cancelled due to some technical issues, And I was allocated to another flight 08:25 am. Due to this scenario, we stayed at Cairo airport more than 11 hours until the new flight takes off. Furthermore, I missed my connection flight to Basra.

In Doha, the Qatar airways help desk and transfer desk arranged for me a hotel with all required transportation. until my next flight to Basra. In Friday 08:25 am.

First, I know, what happened is out of your hands and we are lucky the problem was discovered early.

Second, I'd like to thank the professionality of the Qatar airways transfer desk for preparing/ arrangement all required to give me some rest after this very hard trip.

Third, despite all the above points, my work was highly impacted/jeopardized with this delay in addition to this very hard trip and longtime of waiting especially at Cairo airport.

all I believe you have to compensate me at least with a valuable figure of points/Avios as a compensation for what happened.

Best Regards;

Mohamed Shaban

Dear sir,

With Booking ref ORT7UP with ticket number [protected] Passanger Name Mrs JYOTI GUNGUNE boarded the flight from abuja to bangaluru Via Doha with class of Buissness.

Qatar airlined denied to give a buissness Launge at abuja and Doha and passager suffered in waiting transit at doha for 20 hrs. since she is senior citizen and not allowed any of the buissness launge.

Kindly request you to advise concern to correct their mistake and decided to not to travel qatar airlines here in after due to very bad experience on the travel waiting time at DOHA.

Regards,

JV GUNGUNE

PLANT DIRECTOR

DANGOTE CEMENT PLC,

NIGERIA.

Booked a flight with Qatar who used American Airlines as a partner (FLIGHT QR9000 for flight on 11 JUN 23 from JFK to DOH/DOH to JRO. The flight from JFK was delayed until 12 JUNE 23 causing connections to be delayed. The Qatar Transfer Station in DOH took over 3 hours to get my connection from DOH to JRO (QR 1499) issued as agents said they could not communicate with American Airlines bookings? Made no sense. Why partner with an airline if you cannot comminate. After a chaotic 3 hours of waiting finally getting a boarding pass issued for flight QR 1499. When tried to board flight was told boarding pass was not valid. How could Qatar issue a boarding pass that was valid. This caused another day delay in flight. A flight that should have taken place on 13 Jun 2023 did not take place until 15 June 2023. The Qatar agents were very unfriendly and unprofessional. This caused me to have to leave the Airport go through immigration, being sent to hotel 40 minutes away in middle of night. Missed two days of planned Safari.

Some type of compensation should be issued (miles/free upgrade/flgiht. STPC Reference No: 2098346/1. Very disappointed in handling of situation. Expected more from Qatar.

We booked and paid £ 124.80 for specific seats ( Your Ref: M6DD8G) 14A and 14B making sure that they were not on the wings or near the toilets. Qatar changed it o 17K and 17J ( wing seats)

On 14.06.2023, when we checked in at London Gatwick, we advised the desk for special assistance and special meals( notified the allergies) My wife have allergies and carries EpiPen in severe cases of reaction to food allergies. We telephoned Qatar Airways in UK but they informed us that you will have to deal at the check in desk. She developed some reaction to food served on board the aircraft because staff said they did not know. As result of swelling, she was not able to eat or drink on journey from Doha to Male ( Maldives) .She is diabetic and sugar levels dropped causing Hypoglycaemia which could have put her in "coma". Similarly on Flight QR 673 on return journey , similar things happened and Ambulance, Paramedics and Doctor were requested at the Doha Airport. They examined and a full report was made to the Qatar Airways.

Our holiday in Maldives was ruined due to various incidents and lack of understanding and duty of care.

We chose Qatar Airways because it had received several accolades and we had travelled before. Our previous Privileged points have been wiped out and e mail sent has been ignored. We are both retired and do not make too many journeys abroad. This time it was a special event after Covid -19 and we have regretted it having paid substantial money to have a decent holiday to recuperate.

Dear Sir/Madam

Ref: CAS-2319585-K9L7B7 ) CRM:[protected]-LHR3083506

On the 17th of March 2023 my wife and I took a flight from Kula Lumpur to London on Qatar Airlines. The flight was in two legs QA845 Kula Lumpur to Doha and from Doha to London QA15.

We checked in 5 bags, 2 large bags and 3 small bags. At that time we were not aware the check in agent had not given us the tags for all the bags that we had checked in. On arrival at Heathrow only four of the bags had arrived, one large bag was missing, only then did we realise that the error made by the check in agent.

We approached the Qatar Airways agents in the baggage arrival hall they were not helpful they only informed us that we had to go online and make the claim. Searching on the website we were able via the webchat obtain the website to report the missing bag this site did not have the have the provision to report the baggage loss without a baggage tag. We managed to get a response from Qatar Airways through the Resolver.co.uk website and we sent the information about the bag and the contents.

We received a response from a Senior Airport Services manager on the 1st of April requesting details of the bags and a baggage tag, I responded to the email indicating that the baggage tag for the missing bag was not given to us and described the bag that was missing. I received a reply that the matter was being investigated and they were awaiting the CCTV report from the airport and the baggage description was being circulated in the baggage stores.

On the 6th of April we sent a request for further information and we were advised that investigation was ongoing. On the 15th of April. On the 17 of April we received a reply that the bag was located in Kula Lumpur in we assume, the baggage stores, the bag was delivered to us by courier on the 20th of April.

When we opened the bag we found that the lock came off without a key, the lock was damaged (we reported this in emails on the 20th April and 22nd April) we did not need the key to open the lock, inside the baggage the clothing was in disarray as though somebody had rummaged through the bag and 3 of the most valuable items were missing a Bose speaker, Sennheiser Headphone and a batik bag purchased in Penang. A Pilferage report LHR3143440 was filed

On the 10th of May I received an email asking us whether the bag we received was sealed. There was no wrapping around the bag as we had stated the lock was on the bag and it came off without the key. We were asked whether the stolen Items were located in the out pocket, we replied that the items were inside the bag with the clothes.

At the end of May we received a reply stating that the claim was declined because the bag was found in Kula Lumper in locked conditions and a photograph of the bag sent.

We had stated the lock on the bag came off without the use of the key, the lock was broken by the thieves at Kula Lumpur airport. They removed the items and then put the lock back to look as though it was still locked.

When the bag as not loaded on to the flight due to an error made by the Qatar Airways /Kuala Lumpur ground

staff it was put into storage by the airline under ‘secure conditions ‘. Obviously the conditions were not secure and an employee in the warehouse is a thief or when the bag was returned an employee in the airline opened it and stole the items whilst in transit, either way it was under the responsibility of the airline.

The Airline is only offering us $300 US for delay in receiving the baggage. We want compensation for the items lost through negligence whilst the airline was responsible.

Yours Sincerely

Philip Vas

ON 15th june morning flight

Delay more than 30 minutes stand outside under the hot sun, bus ac, plane ac was extremely thard class hard to breath among 250 passengers in a single place without proper environment.

When it comes for comfort people's dnt look at money coz we all want best 1 but after choosing the best if the hospitality is thard class then nothing to say only that's my last time with qatar airways thank you

Hello,

Qatar airways lost our bag at London Heathrow airport on Feb 3, 2023. This was on our transit to Medina, Saudi Arabia.

The lost baggage claim was filed in Medina and they said that it is highly likely that the bag would arrive the next day.

It has been now over 4 months. As per Montreal convention a bag is deemed lost if it is not found within 21 days. But Qatar Airways has not made any attempt to compensate me for the lost bag. The claim was filed under ref# MED3012771.

It seems that Qatar is taking advantage of the helplessness of the passengers and delaying the legal compensation for the lost baggage with the aim that the time period crosses the required time after which they can refuse compensation.

We demand an immediate compensation for our bag. The air tag in the bag still shows it at London Heathrow airport which I have stated many many times in communication with them. But it does not seem in the interest of Qatar Airways to compensate us or search for our bag at that location.

Umme A

I was charged excess baggage cost of USD75 yesterday evening at Dulles airport, Washington DC around 5 pm for flight QR708. They counted/added my laptops (official & personal) weight on the hand luggage, because of which, they forced me to move few things from hand luggage to check in baggage. My two-check-in baggage was initially 23 kgs & 23.5 kgs respectively. However, because of moving few stuffs from hand luggage to check in baggage, considered to add the laptops weight to the hand luggage, my one of the check-in baggage became 26.5 kgs from 23.5 kgs. I literally tried my best to explain the staff members. However, they were very rigid, impolite & showed bad attitude/behavior. Qatar airways is the preferred airways for my bank and almost 150+ staffs have used Qatar airways in the last 4 weeks alone for an official conference at Washington DC. But there is not any empathy or sympathy from the airway's staffs. We (I & few other similarly affected staffs) have proposed to the travel management team to add Emirates to the preferred airways and remove Qatar airways from the bank's preferred list.

I have travelled in qatar airways recently from Montreal to hyd and hyd to Montreal. During my return trip on 10th may multiple bags and its contents are damaged completly, I have raised complaint YUL3163225 on their website on May 15th till date I didn't receive any update on this complaint other an auto generated acknowledgement received on 15th May. I have kept all the details in the complaint like how many bags damaged, what are the contents damaged with pics etc. So I want qatar airways to look in to this immediately and provide the compensation for the damages incurred.

Hi there,

My wife and I were traveling on Qatar Airways from Bangkok/Thailand to Dubai/UAE on 22nd/23rd of May.My name is Mohamed El Garawany and my wife's name is Abeer Maghrbia. We were on flight QR 831Bngkok to Doha and flight 1002 to Dubai. While transiting in Doha we went to the gate on time for boarding and we got in a bus to transfer us and other passengers to the aircraft. Unfortunately, we and more than 50 passengers were locked in the bus for 40 minutes with the doors closed for about 40 minutes before the bus started moving. No one from the ground staff attended to the bus during this 40 minutes lock and passengers were banging on the bus windows asking for help. My wife has got a panic attack through this incident and still suffering from it till now.

My email address is:
[protected]@live.com

sir/madam.

On may 2, 2023 I lost my passport case containing my Corvid 19 vaccination card. I departed dxb and arrived at doh (hamad) . Somewhere between exiting dxb and entering doh search stations my passport case was lost.

On May 4, 2023 I contacted qatar via [protected]@qataraviation.com and at [protected]@qatarairways.com.qa. but to date I have not received a response. Can you assist?

I submitted a claim with the above reference no after my luggage was damaged on booking no S9HNUA. I have not had a response yet, despite them asking me for information when I requested what information they required I have not heard back. I called on 2 occasions asking for my emails and case to be escalated with no luck.

I had a good experience on the flight but now am very unhappy with the lack of service and response to my claim.

This makes me a very unhappy traveller and I will share my bad experience on social media.

Dear madam, sir,

My parents have traveled from Tunis to Hong kong on 7/May. their booking reference is : [edited].
They had a baggage allowance of 23kgx2 per person.
They have checked in 3 pieces in total, below the overall allowance of 92kg.
However since one the luggage weighted 28kg, they had to pay for 5kg in excess luggage, for the amount of 229 tnd.
I do not understand why that was the case, since they were still within their total baggage allowance.
If you do not allow piece of baggage that is more than 23kg, then you should have asked them to reduce that weight rather than asking them to pay an excess luggage while they were still within their weight allowance.
I look forward to receiving your response to my complaint.
Best regards
Chekib Miaoui

On the 06 may 2023 my daughter [edited] was supposed to travel to Dublin. her flight was at 07h40. She was refused to board the flight for no reason. No explanation was given to her she was told she will not be able to board. On top of that when she tried to ask the name of the supervisor, she was given false names. The supervisor told her a fake name that he was [edited] Through our investigation we have known that his real name is [edited].

All white people same age as her they were letting them in. She was the only singled out and tol she cannot board with no explanation. Since when the boarding counter is an immigration section? Since when the boarding staff they decide who travels to another country. The trauma and the phycological state [edited] she is into right now is unbearable as a parent. Eve all the securities and the staff they saw this incident it was very traumatic and as a result this has affected her wellbeing. She is struggling to cope and our research tell us they continue to do this everyday.

This was an act of race, discrimination, evilness, and power customer service for the Qatar airways in OR Tambo. All the white people they were letting them inn but her. Our search is telling us so many people are complaining about the conduct of Qatar staff the way they are acting as Immigration Officers denying people to board as if they are Immigration officers. South Africa must know a bout this incident? Does out Minister know about this boarding staff members who are acting as immigration officers of Ireland refusing black people who are traveling to Ireland through Qatar Airways?

the reputation of Qatar Airlines is going down everyday meanwhile people like the staff working on the 06 May 2023 boarding staff on flight QR1366 supervised by [edited], posing himself as [edited] when he is being vindictive and discriminating black people to travel overseas. Are a syndicate even laughing to passengers who are traveling to go and study in Ireland. our investigation has led us into getting to know that on the same flight a lady who was traveling to study in Ireland was refused to board for no reasons and they humiliated her as well.

I'm not sure how this will end but I can assure Qatar airlines our Minister of Foreign Affairs, the High Commissioner of Ireland they are going to be informed. These staff member they don't know the background of the relations of South Africa and Ireland and how far they are coming from. They are evil and clueless.

Something must be done and not only a refund or even a trip of [edited] be compensated. the staff that handle this boarding ticket of My daughter are not equipped to work In any airline.

Why was [edited] was denied to board flight QR1366 by the staff whos duty is to check if she has a valid ticket. why the boarding staff in Qator airlines in OR Tambo International Airport are acting as immigration officers of Ireland
Why the supervisor in charge on 06 May 2023 lied about his name and said he is [edited] wheareas he id [edited].

Why was she single out and denied to board.
This [edited] is not feet to work in this high established airport with such name as father [edited].

In November 2022 I was promised that I would be refunded the purchase price of a ticket. I have an email from Qatar confirming this. For the past 6 months, I have been calling Qatar's customer support lines - since November 2022. Each call ends with the statement, "please be patient," or, "please call back in some time."
My patience has expired. I have written emails to which I receive no reply, and have made so many phone calls that I've stopped counting. Additionally, I have submitted a complaint on the Qatar website to which I have attached all the pertinent documents (email, booking confirmation, credit voucher).
I have received no response from Qatar.

Good Evening,

On Thursday 9th march 2023, flight no. QR963 from Denpasar Bali to Hamad Doha think it was delayed. When we landed in Doha and going through to transfers we were meet by a lady from Qatar airways who said we had missed our connecting flight, but would be taken to a hotel for the night, Picked backup for the same flight on Friday 10th March. I myself had food poisoning , just wanted to get home, My husband had to cancel a job and we didn`t get the seats that we had paid for.

In my opinion we should be compensated.

Please find attached E- Ticket receipt and both lots of boarding passes.

I hope to hear from you within 7 working days.

Kind Regards

Lorraine Beales

Philip Beales

Dear Team,

Name : Sivaji VenkataramanQID : 26835626307Contact # : 33302658Qatar Airways Privilege / Silver Club Member [protected]  

E Ticket # : QR 157-1619264106PNR # : DNW3WCAdditional luggage Fees Paid as a Penalty Receipt # : DNW3WC - 03  for an amount of ₹ 11967

As per the above details, when I travelled from COK to DOH on 7th April 2023 Eligible amount of additional luggage ( 15 Kg in Qatar Airways & 10 KG additional in Indigo as per the understanding in between Qatar Airways and Indigo) was denied to accept by check-in counter staff and Manager as per the privilege allowance and forced to remit the luggage charges  ₹ 11967. ( Receipt attached for your ready reference)

The same facility availed by me while travelling on 18th Feb 2023wide E Ticket # QR 157-[protected] ( Booking Ref # Q6T54T ) as per the privilege facility norms.

Kindly investigate the above grievance and arrange to reimburse the same if it's eligible to me.I hereby attached the following documents for your ready reference;

1. Ticket copy travelled in Feb '23 (Additional  luggage carried without any charges as per Privilege Card norms) 2. Ticket copy travelled in Apr '23 (Additional luggage facility denied by the Indigo staff and Manager)3. Copy Boarding Pass with Penalty paid receipt issued by Indigo Airways Cochin Airport Check-in staff4. Screenshot of my Privilege Card details as of 8th April 2023

Note: Me & My Family preferred Qatar Airways is our  all time Travel Preference for travel anywhere in the world -            That's the reason we got Qatar Airways Privilege Card for my entire family and enjoying the travel. 

Once again thank you for your courtesy and support extended to us whenever we are travelling and  the ever best arrangements provided during the FIFA 2022 for the world. 

Wishing you all the best in future...!

With regards,

S. Venkataraman33302658