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Gatwick Airport Customer Service Phone, Email, Contacts

Gatwick Airport
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3.3 7 Complaints
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Gatwick Airport complaints 7

ComplaintsBoard
R
4:19 pm EDT

Gatwick Airport Airport charged

On the 20/9/22 I was charged twice to leave Gatwick, first from the car park and second from the pickup point, and this was due to the fact that the car parking company told us to go to South terminal and then the car was bought to North terminal and my passenger had to stay at South terminal with the baggage And that’s why I had to collect them.

Desired outcome: Refund for charge from the pick up point.

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5:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gatwick Airport Gatwick Autopay

I signed up for Autopay to drop off passengers at Gatwick airport. It has worked well on 272 occasions over the past 11 months. Now it doesn't accept my card details to pay online. The problem started 2 weeks ago, my Autopay account is still active and all the details are correct but the payment page (live.ekashu.com) does not respond. I have spoken to their customer services department several time but they are unable to help. They have not responded to emails, nor online complaints. I have tried using different cards, different browsers, different devices and even phoned my bank to ensure there is no issue with my cards.

My vehicle registration is FX64OUV

Email: [protected]@yahoo.com

Regards

Robert Smith

Desired outcome: I would just like the service to work as it has done these past 11 months.

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R
4:48 am EDT

Gatwick Airport 200 mayfair

I bought myself 200 Mayfair, on opening the first pack I was shocked at how scruffy the cigerettes looked, it looks like they were the duff ones and you threw them in anyway, the tobacco is loose in them and they feel like they are going to fall apart when smoking them. I'm not happy that I paid out money but got shoddy goods. I would either like my money back or another box of proper Mayfair, lease ones look cheap and nasty and poorly made

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Is Gatwick Airport legit?

Gatwick Airport earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: Gatwick Airport stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Gatwick Airport's reputation as a trustworthy leader in their field. Customers can rely on Gatwick Airport's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Gatwick Airport. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gatwickairport.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gatwickairport.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Gatwick Airport as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Gatwickairport.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Gatwick Airport. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
8:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gatwick Airport Theft and intimidation

I traveled from Gatwick to Budapest 1 month ago, and the security checked me for everything I have. I travel alot - I have to carry all my medications with me, all professional tools (I am university lecturer). They took all my medications, my laser pen and a personal file. It is completely outrageous.They wanted to take my lap top too..but I managed to recover that and then managed to get on the flight. The security officer said to me (verbatim) - ' I am just doing my job, thank god for the security problems, otherwise I would not have a job'. What a complete disgrace. How do I file this as a Law Suit? I have not got over that experience

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Update by Jonathan Harper
Jul 21, 2012 8:17 pm EDT

My adtvice to anyone travelling through Gatwick Airport Security is to have a friend who can photo what the security do for any sign of infringement and theft by the security staff their - the security staff at Gatwick are completely corrupt and 1 officer admitted it to me - she just said - 'I need the work, I am glad we have security problems'. Well that says alot about my country.

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4:58 pm EDT
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Gatwick Airport Trying to make a Complaint

Trying to make a complaint to Gatwick seems impossible, I went on holiday and my girlfriend left her purse on the plane, we realised as soon as we were off the flight but no one would let us back on, we were the last to leave the plane and it was never handed in. The only people aloud on the plane are airline employees. We've contacted then and Gatwick and have had no help at all. I've tried to complain to Gatwick but it seems the only complaint you can send in is one about aircraft noise! Does anyone know of an address I can use to send my complaint into.

Dean

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Rodway Karen
Ruislip, GB
Sep 20, 2022 4:14 pm EDT

How do I make a complaint to Gatwick about the parking companies that they allow to use their facilities. I have had an horrendous experience with a company who I used to park at Gatwick. It resulted in me being charged to leave the car park then again “in pick” up to collect a family member because we were directed to the wrong car park and so they waited elsewhere with the bags. So charged twice just to leave the airport.

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Helen McEnroe
, IE
Sep 25, 2011 6:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

At Gatwick Airport, Gate 16, Monday September, I inserted £5 into Drinks dispencing machine for the purchase of 2 bottles of coca-cola. The machine was stoked with drinks. when I requested my 2 drinks, the machine read out of stock. when I pressed cancle/ regect the machine took my money,

ComplaintsBoard
L
12:14 pm EDT
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Gatwick Airport Damage to property/Attitude

On August 24, 2009 at approximately 5pm, my prescription glasses emerged broken from the security scan (scanner 2/3) at Gatwick Airport terminal for British Airways/Iberia to Barcelona. I was so shocked and angry that I was in tears, holding up my glasses; they could not have failed to notice me. My husband was also trying to get their attention, but they were so busy verbally abusing the female passenger ahead of me that we were totally blanked.
Eventually my husband spoke to someone in authority and the complaint was well handled (clearly they were culpable). I will be submitting an insurance claim. Regardless, the employees on the scanner NEVER ONCE acknowledged me, which was a deliberate and cavalier response. We have a photo of the damage but it is too large to attach here (max 2 MB)

When I told my family about the occurrence, I was told that my nephew (disabled by Cerebral Palsy) had also experienced verbal abuse on a flight to Spain. Evidently my nephew had asked (reasonably) if he should take off his belt. The guard replied along the lines of ``Of course, stupid idiot, there`s a metal buckle!``

We are mature, educated, quiet, well-travelled professionals. We were sober and compliant. We have passsed through security in airports in many cities and countries. NEVER have we experienced anything like this elsewhere.
I am a British-Canadian citizen and I was ashamed of Gatwick, an international airport serving millions of travellers from around the world. Something must be done about the thugs employed at the security scans. All the other airport employees we encountered were unfailingly pleasant and courteous.

Thank you for the opportunity to air our grievance anonymously.

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Update by lecaa
Sep 03, 2009 12:19 pm EDT

Thank you.

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petersitch
, GB
Jan 22, 2019 11:39 am EST

The 'security' at Gatwick. Staffed by [censored]s managed by fools

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an unhappy passenger
, DE
Nov 15, 2011 2:34 pm EST

Also heartless stupid people are employed there in security checks (in Gatwick). How can you imagine that they take away (and throw to the bin of course) a 200ml juice for your baby, good brand deducted to children? And explaining me that these are the rules of the Gatwick airport, while other airports may have different rules. I couldn't believe that, why the rules are sooooo stupid and even more stupid people who imply them like they were squeezed from the rest of their own brains! As far as I know all those stupid rules about liquids etc are to "protect" us from whatever imaginary dangers and after all we are actually deprived of basic comfort and having a choice what to give to drink to our child... Because of course after passing that wall of those heartless people-machines you are allowed to buy litters of alcohol, perfumes, juices, whatever, 10-20 kilo of goods making additional hand luggage or more and all is OK! Who will believe that it is for any kind of security? It's just to feel pockets of certain shop owners and just to mislead us that they we should be grateful for being able to fly not them for the opportunity of having their jobs and businesses because of us passengers.
What if suddenly all passengers would avoid Gatwick? We have many other choices concerning communication, especially in London area. Airport is the same kind of customer focused institutions like any others and passenger comfort should be a priority. It is really a shame for England known from very good customer service.

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Anna Evans
Bolton, GB
Jun 18, 2011 9:21 pm EDT
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my mum visited me for 2 weeks, i havent see her for 5 years, she had her birthday celebrated here on friday and on saturday she flew back. She loves cosmetics and in time she was here she bought lots of creams, lotions, tonics etc., very good brands, also i got for her on birthday few expencive crems, she never opened them never even broke a plastic covers. After check in she called me all in tears, saing that ALL her creams that wasnt in hand bagage but in give away one was trown away in the rubbish in front of her, all her cloth trown away all over the floor, she was forced take off her shoes, socks, OPEN IN FRONT OF EVERYBODY HER TROUSERS AND LIFT UP HER SHIRT! She was crying, she never was so much humiliated in her life! Im extreamly angry and realy wish those who responsible for this shameful and idiotic actions was at list dissmised from they place, that is making me seek to my stomik what my mum come true!

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weena jensen
, DK
Sep 04, 2009 6:50 am EDT

I'm saddened to hear about your experience. At the same time I'm relieved, since your story proves that I'm not the only one whos been humiliated and made to loose my flight.
2 days ago I was going to start the adventure of my life. 4 weeks of Pilgrimage on the St.James Road to Santiago de Compostella.
My flight to Biarritz was at 9.30, and carrying only handluggage, I was ready to enter Security Control at 7.25.
I was dismissed from even entering the zone due the supervisor whose incompetent eyes told her, that my handluggage was too big. Having measured and measured and measured, I knew that the size of my bag met their demands. I was made to wait for 20 min. before a securityofficer escorted me out of the area and put my bag into the exact same type og metalholder, which is close to the securitydesk. Of course it fitted, but I lost 20 minutes.
At the securityscan I was denied further access, because it wasnt believed that I was on a 4 weeks holiday carrying only handbagage.
After 25 minutes of waiting another authority came to the scene and split my backpack into pieces. Makeup was smashed, my clothing was all over the floor and was even walked upon.
Then I was dismissed from the securityzone and could only reenter if I threw away shampoo, showergel and lotion. (Why?)
But that was not good enough. I was held up for another 25 minutes, beeing grilled about my destination..why was I so late for check-in (!).
Is it necessary to telle that I lost my flight and had to fly back to Denmark the same day.
Gatwick security staff ruined the dreamholiday of my life, and I'm not going to another London Airport again.

ComplaintsBoard
Y
10:43 am EST
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Gatwick Airport parking

booked on line for long stay parking sign posted from gatwick traffic circle drove into car park at gate asked to be let in with my booking reference number i was told to press green button for a ticket by the voice at the other end, retreived ticket, parked the vehicle and continued on my travels, on my return went to exit the car park i was asked to enter a credit card, i objected as this booking has been prepaid i was told i had parked in the wrong car park, both being owned by bba gatwick, objected as they should not have let me into that park but told sorry no refund and pay up another £54 for entering and parking in the wrong park, both car parks are called long stay south, pbut plus has been added to the name of the second park both owned and operated by bba gatwick how many travelers does this company abuse and mislead and refuse to refund.

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Overview of Gatwick Airport complaint handling

Gatwick Airport reviews first appeared on Complaints Board on Feb 25, 2009. The latest review Airport charged was posted on Sep 20, 2022. The latest complaint Theft and intimidation was resolved on Jul 21, 2012. Gatwick Airport has an average consumer rating of 3 stars from 7 reviews. Gatwick Airport has resolved 4 complaints.
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  1. Gatwick Airport contacts

  2. Gatwick Airport phone numbers
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    Parking
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  3. Gatwick Airport emails
  4. Gatwick Airport address
    6th Floor, Destinations Place, South Terminal, Gatwick Airport, West Sussex, RH60NP, United Kingdom
  5. Gatwick Airport social media
Gatwick Airport Category
Gatwick Airport is ranked 79 among 221 companies in the Airlines and Air Travel category

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