PSI Services review: GA real estate exam - veterans preference points

Greetings,

I took the GA Real Estate Sales Person exam on 3/21/2024. I failed the exam by 2 points. I am a 100% disabled veteran. I called PSI customer service on 3/21/24 requesting information to obtain my veterans preference points and was told to mail my DD-Form 214, my original PSI score report, and a copy of my Veterans Administration documentation showing I am a veteran. The representative Anita Moffett Paul sent me an email providing instructions on where to mail my documents. On the same date, I mailed my documents to PSI Services LLC, 3210 E. Tropicana Ave, Las Vegas, NV 89181, and my documents were received the next date on 3/22/2024, by someone named Karen.

I followed up with a call and was informed that my documents had not been received but allow 5 business days for an update.

On March 29, 2024, I contacted PSI requesting a status and still was told there wasn't any status. On April 2, 2024, I called PSI yet again and Noluthando Mulovhedzi submitted a ticket ([protected]) requesting a status. On the same date, she was informed by [protected]@psionline that it can take 12 weeks to review vet points and update the score report.

On April 8, 2024, I was contacted by a customer service representative Sumesh Kumar who informed me that I sent my documents to the incorrect address and that I needed to send them to the address in Olathe, KS.

So at this juncture it had been 3 weeks since I sent my documents in and requested my Veterans Preference Points be added to my score. I must say I was and still am very upset as the documents had my SSN information on them. I asked Mr. Kumar to have someone find out who exactly had my documents because if they were sent to the incorrect address for PSI (through no fault of my own) then someone has unauthorized access to my personal information. Mr. Kumar indicated he would find out.

Needless to say, I still have not heard from anyone regarding my documents.

On 4/8/2024, I went to the PSI testing center in Duluth, GA to obtain another original copy of my score report and mailed the documents again (this time erasing my SSN information)...this time to the correct address from what I was told. My documents were received on 4/15/2024 and signed for by someone named White.

UPS Proof of Delivery - 1Z8W1F370189856528 and 1Z8W1F30390929809

MY questions are as follows:

1. Where are the documents received by Karen in the PSI Las Vegas, NV location?

2. Why does it take 12 weeks to review and update Veterans Preference points and add them to the score?