PSI Services

PSI Examination Technical support did not help me at all. What they did do was help me loose my job. This meant so much to me, my bread and butter gone and this was nothing but a joke to them. I lost money, time and my job. I tried to take my exam and never ever received so many technical issues when testing. I couldn't ask for a refund because I had to get this done ASAP for my job. Online proctors was not helpful at all. 30 minutes to hours before getting my test. I checked my computer for all compatibilities and everything checked out perfectly, perfectly for the test. When it was time to launch for the test it would not let me. All my coworkers used their work laptops and passed with no issues. Stressed and epic failure after epic failure after epic failure for me.

Time is of the essence. Scheduled exam on July 7th at 5:30. Decided to use a proctor this time and take the test at work. 4pm my computer was compatible and checked out perfectly. i was ready confidence and all. 5:30p no exam launched. No proctor. The site they sent me to there was no exam. I called no one is helping. Now anxiety has built up because I need this test for my job, my real estate leasing license is a must. Its now 6:00p and my coworker leaves at 6. He's trying to help me out while telling me how it wasn't this hard when he had to get his license everything flowed. We finally get Tech Support who couldn't help us but immediately wanted to give me a ticket number. We explained how important this is and that my job is on the line. We need a supervisor. Never got a supervisor but someone who still couldn't launch the test to me. I spoke to Robin Mamgalinoa(he stated that was his name), we wanted an email, he gave us, [protected]@psionline.com and a phone number [protected] ext 7040 and our ticket number. I had to ask him to waive the fee being this was not on me he said yes it was waived. The next time I scheduled my leasing exam it was as if it was a target on my back. It was nothing but hell and tears for me. One point away or two points away from passing. What? How? Especially when I am very much prepared. Oh My Goodness they make it challenging for you. I just want to take my Illinois Leasing License Test honestly, stress free, confidently, prayerfully that's it that's all. Why all this extra that you put me through unnecessarily. They told me that my work computer was not compatible and I couldn't use it, oh the guy couldn't tell me that when we spoke with him. As soon as he linked in to the computer now I cant use it. Finally got a computer they said my ID was an issue. Got that taken care of only for IT to send me another link to get into my computer.

They are laughing and talking in the background. He's has to be sitting next to the proctor or maybe he was the proctor all I know is that from 12noon to maybe 4:00pm it was hell for me on wheels. To finally take the exam and fail one point away. 36 - 37. So much confusion. I decided to go to a site maybe things will be different and not wanting to deal with them. I went to Royal Testing Center in Midlothian Illinois an hour early my test is at 12noon. Its 12 and she is calls me to the desk. She ask if I closed out my other test. I said excuse me. She stated they told her to ask if I closed out the last test I took. Ummm, how on earth am I suppose to do that? I paid to take this test. I never had to close out any test before I take it. She shows me the document she has and it was a note on there to ask if I closed out the test before I take it. Why would the tester close out their test? I paid for this test and when I paid there was no red flag. Now I'm confused, she's confused. She says lets just go to the testing room and log you in and if the test comes up your fine. Well sure enough the test came up and I was able to take the test. When I was done the lady looked at me, I said are you okay? She had this bewildered look. She never answered me. She got up slowly looked at me again and went to print out my documents. I asked if she was okay again but only to hand me my things and quietly say good luck ma'am! The looked to me was like I passed and the score was magically changed to fail. 7/12/22 my score was 36 passing is 37. 7/13/22 I lost my job. When I tell you that this has been hard for me because I really loved my job and very passionate about what I do. I study and my family and coworkers supported me. My supervisor was very very supportive. To have to leave my place of employment because I need my leasing license and PSI made it impossible hurts more than anything. The fact that it took me almost a month to type this and I have one more test to take. Mannn this hurts. They have their jobs. They are getting there checks while destroying lives.

I took the CCRN on 7/26 that was proctored by PSI and the experience was horrible, to say the least. After completing the room scan and all the other security measures, I was cleared and a proctor signed on. The proctor told me that this exam allowed me to have a pen/pencil and paper and instructed me to show them the front and back. I took this exam prior to this date at a testing center and was told that I was not allowed to have those items. I told the instructor this and they told me to get a pen and paper. I complied. They wished me luck and allowed me to start the exam. 30 minutes in, they stopped the exam and demanded to see my desk I showed them my desk and they told me to remove the paper and pen. The same pen and paper that they instructed me to get! I immediately asked for a new proctor because this proctor clearly did not know how to proctor this exam. I was told I couldn't change proctors mid-exam. They asked to see my desk and saw that I had a cup of pens, gum, and a mouse pad (all things that they should have seen in the initial video). They told me to remove those items and I complied. Then they asked to see 2 360s, under my desk, my floor, and my ceiling. All the while my precious exam time is running. I was completely frustrated and demanded to be allowed to start my exam. I alternated between typing and audibly speaking to the proctor since my mic was on for the exam. They finally let me start my exam. My exam was stopped again because their software heard a pen scratching. The sound that they heard was my mouse scratching on the desk since they instructed me to remove the mousepad. I was allowed to resume the exam. 10 minutes into the restart, I was flagged for '"looking away from the screen" even though I wasn't. I was told that if it happened 2 more times, my test would be ended. Within 30 minutes, my test was ended! I immediately called customer service and explained everything hoping that there would be a resolution. After waiting 3-5 business days for them to conduct their investigation, I called back only to be told that their proctor said that I was whispering/mumbling (untrue!), I had things on my desk (they were not items that could have given me an unfair advantage), and I looked away from the screen multiple times (untrue). They didn't review the chat history at all and only took the word of their proctor. I would never use this service again and will be taking my complaint to the AACN. The proctoring service was awful and my experience with customer service was worse. I obviously disputed their claims but was told that I had no recourse. I now have to retake the exam. This time I'll go to a testing center where human beings can make rational judgments.

I am trying to schedule an appointment to take the AAMA (CMA) exam. I received the approval email last week that I can schedule the appointment. I scheduled an appointment the same day (last week) that I received the email. But then I cancelled the appointment. Ever since the night I cancelled, I have been getting the run around about rescheduling. Somebody needs to help me! I am beyond frustrated. I have just completed my program recently and my pinning was last week.

After spending so much time with customer service before my set exam date of 07/27 just to make sure that my computer is compatible. Called to asked customer service that when we were testing the computer the web would not launch and she stated because we have to wait on the of the exam. on the day of the exam Iam trying to launch the exam and it would not launch. We have to call tech support and talking to tech support few minutes before the exam to fix computer issue is nerve wracking. The amount of stress that you have to go through before taking an exam is unacceptable. My exam was not released. Tech support and customer service are very difficult to understand. They are like robot reading of the script and unable to address a lot of my concern. Tech support and customer service is outsourced to Philippines

After trying for an hour trying to please the proctor and videoing literally everything, including my ears at their request, it became impossible to proceed. Asked politely to take it at a testing center and got a vague response like "ok". Then nothing but more requests to re video everything over and over. Finally just closed it. Waited a couple of hours then tried to schedule at a center online. Everything leads to a dead end. They don't even show my history of the test attempt that just happened. I got two friends who have professional occupations to try to navigate their website. None of us could do it. Over the last several months we have taken many tests with other services and navigated dozens of company websites with no issue. Just trying to find a contact number took forever only to be told they don't respond on weekends. Just at a total dead end. Can't schedule, can't reschedule, can't ask questions. It's really sad that a company is this far behind in technology. I'm sure I will get the same response I see on here, "send us an email". Back in time 20 years. It's just sad.

I took the Washington State Managing Broker Exam on May 25th and after the test, the two PSI attendees could not give me a score as they said their system was corrupted. They called the PSI head office and no further instructions. It is now the 17th of July and I have yet to hear from PSI after countless calls (at least 6 inquiries with a PSI representative promising to escalate my situation for resolution). I have been told I will receive a letter in the mail, nothing has been received to date. In two of my inquiries, the PSI rep claimed that I was not there to take the test. I WAS. I was at station 2, completed the test within the 2.5 hours given. I signed in, signed out, went to the rest room twice (signed in and signed out each time). So what is the resolve PSI? My career can't be on hold! I have also filed a complaint with our Department of Licensing. Jeff Dickinson

I have emailed psiexams on multiple occasions about this but no one ever responds. I cannot get ahold of anyone over the phone to troubleshoot my issue. I have signed up and passed exams in the last year, but when I went to log back in to schedule another exam, I was told the account does not exist. I do not understand how this happens. When I call their customer support line, it says they changed the numbers and directed me to their website which gives me customer service lines for each state, but I need to speak with someone who works for all of PSI to correct the larger issue of the account disappearing.

I have been emailing and calling about when will I know if my veterans points will be added to my exam score. They can’t even tell me if they received it and processing it. It’s been over a month and nobody knows anything. I took the Ga real estate supplement exam reciprocity on June 3, 2022. It is no way it takes 7-10 weeks to process a score and get it back to someone. Are they going to mail it? Email it? Call me? I already sent in all information via mail to the mailing address on the bottom of exam. They said they sent up a escalation and that takes 1-3 business days then they say it takes 3-5 business days. Which one is it because I still haven’t heard anything about either and I did that almost 2 weeks ago.

After spending 3 1/2 hours on 6/26/2022 (7:30 pm to 11pm) trying to launch an exam and talking to tech support, my exam was not released. Tech support verified my laptop was functioning properly and could still not get the proctor to release the exam. Tried to reschedule test for in-person and my test was "closed" and was told they need to review it before I can reschedule even though I provided the ticket/incident numbers to customer service.

Sent my paperwork for Veterans Preference Points. Called the customer service number to ask if they have received my documentation. The lady kept saying it would be processed within 8-10 weeks. I was asking if ya'll have received the documentation. Very incompetent worker always dodging my questions. Then when I asked to speak to who she is asking all my questions to she would not allow me. Very upsetting.

I’ve been waiting patiently for over a year for a response into taking my exam. I’ve sent my paperwork in multiple times with little to no response. I have emails phone calls dated back over a year ago stating that I’ve been waiting and they continue to ignore me.Ive been sending emails to PSI as well and they blocked my email instead of contacting me.

I registered for a proctored online CPPS exam (Certificatied Professional in Patient Safety), the exam date is 6/4/2022 at 9 am CT. 

I did all the pre-test instructions regarding checking my computer and after that,  I was not allowed to start my exam because they are checking and validating and asking me to video my room and I am doing all what they asked for (checking above the desk, below the desk, 360 degree on my room, the 4 walls around me) and this was for 10 times not one or 2 times.  This continued from 9-10 am and when I ask when the exam will start I get no answer then they put on LIVE MONITORING from 10am until 10.30 am and all this time I get no response from anyone on how long I should wait or when the exam will start or why I am on live monitor without any exam on!

The exam time passed (11am) and I didn't get my exam. The session was terminated without any communication with me.

I am complaining about the PSI, and the proctor who I don't know who he/she is, and the RACIAL DISCRIMINATION that I had; When they saw me a MUSLIM WOMAN with HIJAB they gave me this

This is my second round of complaints.

I first took the TN Alarm Company Qualifying Agent exam followed by the TN CCTV Qualifying Agent within a week. Needless to the say the tests are not relatable to this day and age. 15 years in this industry and 30 questions are just shots in the dark. I mean 1 of 4 choices. Later I find them scattered across the internet. No idea where they are listed for actual studying. The test is 110 questions versus what they list as 100.

Their Support basically lied to me twice. Told me I cannot schedule 2 tests in 1 day and I cannot review a test then take the test the same day. I found out today at the testing center that people take 2 tests a day and review them before all the time!

Close this company down immediately.

Was scheduled to take the Real Estate exam today. Showed up an hour early, watched the workers lock the door and both leave. They never returned and we had to call to find out something was wrong inside building. No sign on door or anything explaining what happened. When all 20 of us called PSI they said oh well we are booked for a month we can't get you in any sooner.

This is so unprofessional and not acceptable.

I paid the $100 fee and performed the PSI systems check successfully days in advance. I launched the exam 30 prior per PSI instructions. However, I was told that my microphone was not working to their satisfaction. After working with a PSI customer service associate for nearly an hour, I was given a ticket number (2619876) and told they would call me in about 5 business days…. I later checked the microphone on my own that evening via “check microphone” in windows, and it registered when I would snap my fingers. I feel this is a scam. What a gigantic waste of time and money! Can someone advise next steps?

On Monday May 16th at 500 I started my NC Broker exam. A few questions in the exam was terminated due to use of a cell phone. I would like this video to be viewed again before I have to pay $150 again because it clearly shows I don't move my arms from the same spot or my body at all aside from using on screen in test calculator. The proctor even checked under my table and made me move all of my kids drawings and my books from a TV stand far out of my reach which can be seen during my admission process. I was told at first they would give me the ability to reschedule for free but now they say they did prove a mobile device and I had to pay to reschedule. I need this reviewed asap because I am 100% certain there was not a phone used

The passing score is 70 not 77. It said my score is 75. I passed, but you failed me. It’s 77 questions that have to be answered correctly, not a passing score of 77.

I was scheduled to take this exam May 2022. I work a full-time job. I went online to reschedule due to work schedule. I was told the Ga Real estate commission approves of the policy, that you cannot reschedule, EVEN for a valid reason. This is complete BS.

I was scheduled to take my exam, in the information provided one of the forms of identification that could be accepted was a Driver's License. I had lost the card copy and went to my state's DMV and got a replacement. In my state, replacement IDs come on a letter with a formal letterhead. When trying to complete my exam I was told this is not an acceptable form of identification. I then contacted PSI technical support where I spoke to Norielle Emberso. The CSR began getting frustrated with my questions when I explained I did not understand how this identification is acceptable in my state as a legal form for identification but not acceptable to take my exam. Once I noticed the representatives frustration I asked to speak to someone else so that I would not become frustrated with her and she would not complete my request until I screamed at her. Upon speaking to her supervisor I was told that I could take my exam with an expired license. This baffled me because the regulations clearly stated that an expired ID was not acceptable. I feel as if it is unfair for the company to allow others to take a test with an expired license but I was not allowed to complete my exam with valid identification that showed an issue date 3 days prior to my test date (issue date 5/13/2022, test date 5/16/2022). Especially since in my state it is illegal to identify anyone with an expired license but perfectly legal to identify them with a temporary one.

On May 4th 2022 I went to take my test. I was on time just FYI. I went in and sat on the desk to check in. While I was signing paper work with the lady in the desk and second lady interrupted took my picture and walked away back in side the testing room. I wasn't aware of what was happening. The lady walked back out and went back in again to where the test are taken place. Once the lady from the desk and I were done signing the papers and [lacing my thing in their secured bad I walked into the testing room as I got in front of my computer I notice I was on question one and my time was running on my test. I didn't really think about it and just started to take the test, I was a bit nervous. Anyways I took the test, I had 20 question left and suddenly the test stop and said it ran out of time. Of course after that I was very up set. I had taken this test 2 times before once at the same testing center and the other at a different testing center. Both time no one touched my computer. I entered my social on my own and started the test by my self. I don't understand why that lady went and place my social in the computer and started the test with out me even being in the room. All of this was recorded if their cameras work! I have called PSI on the day off. The person name Bella and Aeron "manager" said they were going to escalate the complaint. I haven't heard anything from PSI no email no phone call. Today I been calling PSI to get a resolution and all they say is that we will escalate your complaint about the center. Well I feel like my complaint is not just about the center. This to me is very serious. I have spent a lot of time studying and paying for these test to become a Realtor and have a successful career. Honestly this is all very disappointing. They refuse to provide a corporate phone number. The support people are super rude and unhelpful. If you ask to speak to a supervisor because I was tired of their generic answer and all of their supervisors are dealing with more important stuff, that's what one of the lady's said to me. I do hope they really hear all those phone calls. Honestly after 12 days of no answer I am just fed up. I want to speak to someone in corporate and need a solution. I need answers. How can I sign up for another test while I feel like I was sabotage on the last one. $119 dollars gone because an employee wanted to make sure she went home early. Because that's the only reason I can come up with on why she felt the need to start my test before I got into the testing room, before I even sat on my chair. Since PSI has decided not to address my situation Im going to file a complaint about PSI and their testing center to the commissioner of Georgia maybe then I can get some results.

Thank you