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PSI Services

PSI Services review: Testing

T
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8:57 pm EST
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I tried to take the ccb test on 2-8-26. I did the login process and used my drivers license for the ID. I only had the temporary ID from the DMV at the time. I was waiting for the laminate one to come in the mail. One of the requirement for ID is to have a drivers license, so I figured the temporary driver license would work. But they said it doesn’t qualify. I was so frustrated, taking time out of my day to do the test and get denied when the ID clearly shows it is me. I got sent to technical support to resolve the problem, but all the said. Don’t worry, the issue will be reviewed. They said they would call me back in 2-5 days. They didn’t, so I called them. I tried getting ahold of a manager or supervisor. They told me they will pass on the information in an email because the manager is not available. Then I waited until 2-16-26, still no call or email. I called them again and I tried to get my $60 back because of the situation. They said they can’t do anything. The only thing to do is file a complaint. I ended up going to a local test center to take my test after my laminated drivers license came. I asked the guy at the test center if the temporary drivers license would have been ok to use. He said yes. That makes it even more frustrating to me that the test online didn’t take the temporary license. I should have just gone to the local test center in the first place. I wasted $60 and a week and half of waiting around not knowing that I could have taken the test sooner at the local test center.

Desired outcome: I’m hoping to get my $60 back.

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  1. PSI Services Contacts

  2. PSI Services phone numbers
    +1 (800) 367-1565
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    100%
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    United States
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    11%
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    APAC and EMEA
    +1 (877) 663-9267
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    Boston, MA
    +1 (317) 814-8861
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    Carmel, IN
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    +1 (800) 367-5214
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    State College, PA
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    +44 148 375 2900
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    100%
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    Guildford, United Kingdom
    +41 612 708 877
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    Switzerland
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  3. PSI Services emails
  4. PSI Services address
    611 N. Brand Blvd., 10th Floor, Glendale, California, 91203, United States
  5. PSI Services social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 02, 2026
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PSI Services Category
PSI Services is ranked 42 among 198 companies in the Colleges and Universities category
#40 Mercy College Mercy College #41 The National Society of High School Scholars The National Society of High School Scholars #42 PSI Services PSI Services #43 Ngee Ann Polytechnic Ngee Ann Polytechnic #44 American InterContinental University [AIU] American InterContinental University [AIU]

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